Many reviewers describe fast, straightforward online booking with e-tickets arriving right away. Another set of reviews reports missing, invalid, or wrongly dated tickets, and problems that were not resolved. Several customers mention saving money through lower prices or promo codes. Specific advisors are repeatedly praised for quick, helpful support.
Examples from available reviews (Nov 2021 – Feb 2026).
Penny was kind and helpful; booking completed quickly.
“Had a really good experience with Penny”
Booking was quick and hassle-free with competitive prices.
“the whole process was quick and hassle free.”
Payment taken but no tickets or refund; had to open PayPal dispute.
“payment has been taken but received no confirmation or tickets by email”
Paid over £600; initial tickets invalid and delayed entry resolution.
“the tickets were not valid”
Feedback falls into two clear patterns. Many reviewers praise named advisors for polite, efficient help. Others describe ongoing problems that were not fixed, including bookings sold that did not exist, wrong dates, and entry being refused.
Several reviews point to lower prices and discount codes that worked. Reviewers mention clear savings on castle or park tickets and say the value felt good. Complaints rarely focus mainly on price.
Many users report a quick, easy checkout and fast access to tickets on their phones. Others say they arrived with no usable tickets or received different products than they ordered. These opposite outcomes lead to very different trips.
Positive reviews say e-tickets worked straight away and scanned at the entrance. Multiple negative reviews describe invalid tickets, tickets issued for the wrong date, and the wrong passes being sent. Some customers raised payment disputes or waited longer to enter while staff checked the issue.
Some reviewers mention quick confirmations and instant ticket emails. Another group describes late delivery, missing e-ticket attachments, and low response rates from support. A few also mention defensive or unhelpful replies when problems came up.
Reviews are sharply split between smooth bookings with helpful support and serious failures that block entry. Positive experiences highlight speed, easy mobile access, and named advisors. Negative experiences focus on missing or invalid tickets and weak problem-solving.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick delivery and no issues reported.
“Quick delivery / No issues”
Exceptional service and the whole family had a great time.
“the service was exceptional.”
Booked with helpful advisor Jennie and received useful app advice.
“Just booked Disney Paris with Jennie”
Penny was kind and helpful; booking completed quickly.
“Had a really good experience with Penny”
Advisor Penny was very helpful and tickets arrived immediately.
“My tickets came through straight away”
Trip ran smoothly; tickets worked perfectly and transfers were organised.
“Tickets worked perfectly (on my phone)”
Enjoyed Aqualand; tickets were well priced and good value.
“Tickets well priced and good value for money.”
Helpful staff provided legit Disneyland tickets and meal voucher.
“very good service helpful staff”
Helpful customer service, especially Vanessa, and no ticket issues.
“Great customer service team, very helpful especially Vanessa.”
Booking was quick and hassle-free with competitive prices.
“the whole process was quick and hassle free.”
Instant tickets, great prices and helpful customer service from Sarah and Matt.
“great prices, instant tickets”
Vanessa provided polite, helpful and efficient customer service for booking.
“Vanessa was polite and helpful.”
Payment taken but no tickets or refund; had to open PayPal dispute.
“payment has been taken but received no confirmation or tickets by email”
Bought Windsor Castle tickets cheaper than other websites.
“Bought tickets for Windsor Castle cheaper than other websites.”
Paid over £600; initial tickets invalid and delayed entry resolution.
“the tickets were not valid”
They sold and confirmed a Cabana booking that didn't exist.
“sold me the ticket, took the money from my account”
Easy booking system and tickets arrived within fifteen minutes.
“Easy booking system and tickets came through within 15mins of ordering”
Received confirmation without tickets and were refused park entry.
“received the confirmation email, however with no rickets attached”
Hasn't received e-ticket and unsure if confirmation number suffices.
“I haven't received e-ticket to Disney”
Company didn't help, costing reviewer an extra £500 compared to Disney.
“Company has no interest in helping with a issue.”
Educational, well-run zoo visit with engaging exhibits and knowledgeable staff.
“We were particularly impressed with the marine life section”
Company accused reviewer of lying and were unresponsive and arrogant.
“they are a very iggnorant and arrogant”
They issued a ticket with the wrong date and wouldn't help.
“issued a ticket with the wrong date”
Flight cancellation lost tickets and company refused to move or refund.
“No support or sympathy given”
Website sold a different pass than ordered, causing problems in Rome.
“you'll buy one product and receive something completely different”
Could not change dates despite medical evidence; company refused assistance.
“we got a insensitive, unhelpful no we cant do anything”
Saved money with a 10% code and received legitimate tickets next day.
“saved me £30+ and got the tickets the next day”
Spent £480 and arrived without tickets; support unreachable.
“I am currently in New York with no tickets after spending £480.”
Paid £148 but still had no tickets and poor customer service.
“still haven't received our tickets!”
Reviewer had a great experience using the site.
“Had a great experience with this site”
Tickets arrived quickly but promised extras and replies were missing.
“Communication is abysmal”
Clear, easy ticket purchase with quick delivery and simple access.
“Tickets were available soon after purchasing”
DISAPPOINTMENT!!
When my family and I visited the United Kingdom, I purchased tickets for them using the Attraction Tix website, and we were ready to go.
I had gone through the website and found it to be legitimate, so I decided to get four tickets for Thorpe Park.
My excitement when I received my order confirmation quickly turned to disappointment when I did not receive the tickets until two days before our scheduled departure. I emailed them to assure that they would be delivered on time.
They answered by stating that they were experiencing technical difficulties and that they would have them delivered by the end of the day.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AttractionTix runs an online ticket site for attractions, theme parks, tours, and events. It offers timed-entry tickets, guided tours, and combined passes across the UK and Europe. Customers get booking confirmations and mobile e-tickets by email. The platform takes major payment methods and shows terms, cancellation rules, and redemption instructions online. Support is available by email and other channels for booking questions and changes.