Customers often praise the website for its speed and ease of use. Many reviews describe booking and post-purchase failures, including tickets for the wrong date, missing vouchers, and refused refunds. Several reviewers mention payment issues and unexpected price increases at checkout. A smaller group reports fast, effective help from the helpline.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer found site quick and very easy to use.
“quick and very easy to use”
Reviewer bought wrong-date tickets and provider refused to modify or cancel.
“they would NOT modify or cancel the booking.”
Price discrepancy: listed €50 but charged €58.
“It said it was €50 but charged €58”
Pick-up failed and operator did not turn up for scheduled day trip.
“on the day they never showed up at 7.00am..”
Many reviews describe problems after purchase, such as date changes being denied, refunds refused, and operators not showing up. A smaller number mention quick, effective support that fixed booking or entry issues.
Several customers say they were charged more than the advertised price and push back on non-refundable policies when mistakes happen. Some reviews mention good deals and fair pricing, but these appear less often than price complaints.
Many reviewers praise the interface for being clear, fast, and easy to navigate, and describe booking as quick and straightforward. A few point to intrusive pop-ups and unclear reduced-rate details as minor annoyances.
Some reviewers say the tours were enjoyable and the on-site staff helpful. Others report ticketing problems, including QR codes that did not cover paid entries and purchased tickets that never arrived.
Several customers report quick fixes after calling the helpline about technical or booking problems. Others describe weak communication from third-party suppliers and refusals to change or cancel bookings after errors.
Reviews draw a clear line between smooth online booking and serious post-purchase issues that reduce satisfaction. Positive on-site experiences sit alongside service and billing problems that drive the lowest ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer bought wrong-date tickets and provider refused to modify or cancel.
“they would NOT modify or cancel the booking.”
Interface was great and made checking options very easy.
“Great interface.”
Reviewer found site quick and very easy to use.
“quick and very easy to use”
Reviewer described the service as easy and quick.
“Easy,quick”
Reviewer found it easy to use.
“Easy to use.”
Reviewer found surfing the site easy.
“Easy surfing!!”
Payment attempt failed with one card; another card succeeded but payment status was unclear.
“Could not pay with Ásdís visa card.”
Reviewer found it easy to follow and select their required event.
“Easy to follow and select the event I required.”
Customer service was prompt and assisted with rebooking and reservation.
“the customer service was prompt”
Tickets did not cover all paid entries and no refund was received.
“the QR codes only covered 3 entries”
Reviewer paid for tickets not received and was denied a refund.
“I have paid for tickets I never received”
Reviewer reported a smooth booking process.
“smooth booking”
Immediate date-change request was refused despite prompt notification.
“I noticed the error immediately and contacted Musement within minutes”
Booking was easy but intrusive time pop-ups and unclear reduced-rate info.
“Pops up too often.”
Navigation was simple and straightforward; times and availability clear.
“Simple and straightforward navigation.”
Reviewer reported an easy transaction.
“Easy transaction”
Reviewer found the site easy to navigate.
“easy to navigate”
Tour was easy to find and a prior customer's satisfaction was a plus.
“Easy to find this tour.”
Reviewer paid for wrong-date tickets and was declined a date change.
“i payed for tickets at wrong date”
Reviewer warns supplier is reluctant to refund for illness and gives runaround.
“they are loath to refund you”
Quick and easy to book; reviewer is looking forward to visit.
“Quick and easy to book.”
Reviewer experienced easy access overall.
“Easy access”
The reviewer described the process as simple.
“Simple process”
Reviewer booked online within ten minutes.
“I just went online and booked this within ten minutes!”
Reviewer reports the experience was great this time.
“Great this time”
Price discrepancy: listed €50 but charged €58.
“It said it was €50 but charged €58”
Reviewer was fine but wanted Chappell too.
“Fine but wanted Chappell too.”
Reviewer reported very good service.
“Very good service”
Had trouble entering mobile number but helpline resolved it quickly.
“The help line sorted me out quickly and efficiently.”
Reviewer warns bookings are not refundable if mistakes occur.
“Not refundable if you make a mistake”
Reviewer found the process quick and easy.
“Quick and easy”
Reviewer found the service easy and straightforward.
“Easy and straightforward”
Reviewer praised ease of use and user experience.
“Very good user experience.”
Reviewer found the UI easy to use.
“Easy to use UI”
Reviewer described the service as easy and fast.
“EASY AND FAST”
Pick-up failed and operator did not turn up for scheduled day trip.
“on the day they never showed up at 7.00am..”
Reviewer described booking as super easy and a great deal.
“super easy and great deal”
Reviewer found the service quick and easy.
“Quick and easy”
Reviewer praised the tour and highlighted helpful, friendly staff.
“Brilliant, brilliant tour.”
Reviewer reported no problems so far.
“So far no problems”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Musement is an online platform for booking tours, activities, attractions, and transfers. It lists local experiences and sells digital tickets and reservations from third-party operators. Customers can search by date, time, and location, pay online, and receive mobile tickets. The platform shows availability, schedules, and pricing for museums, tours, and day trips.