Reviews Analysed
21
We Collect & Analyse Reviews
Musement
Experiences & Reviews
Musement is an online booking platform for tours, attraction tickets and city activities. It lets consumers search, reserve and receive digital vouchers for experiences in multiple destinations via a website and mobile interface.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Some reviewers praise helpful staff and organised tours, while others report missed pick-ups, delayed vouchers and unresolved charge/refund issues.
Share
Mixed
15%
💰
Value for money
Several reviewers complained about unexpected charges or non-refundable bookings; a few mentioned finding good deals but negative price experiences recur.
Share
Weak
9%
⚡
User experience
Majority describe the booking flow and UI as quick, straightforward and easy to use; occasional form-entry issues were resolved by support.
Share
Strong
41%
🔧
Product quality
A small sample praises tour quality and staff, while isolated reports note missing inclusions or service gaps on booked trips.
Share
Mixed
6%
📞
Communication
Some users experienced slow or problematic communications (voucher emails, charge notices, pick-up updates); others cite fast helpline support.
Share
Weak
12%
⭐
Overall experience
Overall impressions are mixed: many positive, easy bookings and good days out, but a number of serious negative incidents reported.
Share
Mixed
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Sea word Orlando unlimited free parking ticket
"
I AM DISAPPOINTED, TO THE MAXIMUM EXTENT
I was able to get unlimited trips to SeaWorld Orlando as well as free parking by using Musement.
The tickets were billed to me and I was given a confirmation number.
I only had to wait for my voucher for four hours in all. It was never received.
When I checked my email the next morning, it said, "We're sorry, but those tickets are no longer available."
Despite this, they charged my credit card and refused to offer a refund.
How come the tickets are no longer available, despite the fact that they were confirmed more than 2 4 hours ago?
"
Dellah Martinez
Collected.reviews
Dec 07, 2021
Featured for: charged card voucher never received
It said it was €50 but charged €58
"It said it was €50 but charged €58 the paymen..."
Michelle Whitthorn
Trustpilot
Sep 30, 2025
Featured for: price discrepancy charged more than displayed
Had trouble with entering my mobile…
"Had trouble with entering my mobile phone number. The help line sorted me out..."
Stephen Bowes
Trustpilot
Sep 30, 2025
Featured for: helpline resolved mobile-entry problem quickly
Brilliant
"Brilliant, brilliant tour. Great staff. The members of the tour team I interacted with were so helpful and so supportive. The guy I spoke with on..."
Milton246
Trustpilot
Sep 30, 2025
Featured for: positive tour report helpful staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Keith Beeton
trustpilot.com
Sep 30, 2025
Picasso
Quick and easy to book. Lo...
J
June Dunn
trustpilot.com
Sep 30, 2025
Easy access
...
S
Suzanne Lambden
trustpilot.com
Sep 30, 2025
Simple process
...
M
Melissa Foley
trustpilot.com
Sep 30, 2025
Easy to book tour!
I just went online and book...
L
Lorraine
trustpilot.com
Sep 30, 2025
Great this time
...
M
Michelle Whitthorn
trustpilot.com
Sep 30, 2025
It said it was €50 but charged €58
It said it was €50 but charged €58 the paymen...
K
Kirsten Keith
trustpilot.com
Sep 30, 2025
Fine but wanted Chappell too.
...
L
Lukas Draznieks
trustpilot.com
Sep 30, 2025
Museum
...
S
Stephen Bowes
trustpilot.com
Sep 30, 2025
Had trouble with entering my mobile…
Had trouble with entering my mobile phone number. The help line sorted me out...
I
Ian Yarrow
trustpilot.com
Sep 30, 2025
Not refundable if you make a mistake
Not refundable if...
D
David Lewis
trustpilot.com
Sep 30, 2025
Quick and easy
...
P
Peter KINCH
trustpilot.com
Sep 30, 2025
Easy and straightforward
...
M
Mohammed Arfan Asif
trustpilot.com
Sep 30, 2025
Ease of use
Ease of use. Very good user experience. Looking forward using t...
K
Kevin Phillips
trustpilot.com
Sep 30, 2025
Easy to use UI
...
A
ARTURO MOSCOSO POHLENZ
trustpilot.com
Sep 30, 2025
EASY AND FAST
...
S
Sutton
trustpilot.com
Sep 30, 2025
Not good booked a day trip to…
Not good booked a day trip to Auschwitz-Birkenau as the main part of trip to Krakow.It was an all day trip at a good price...however on the day they n...
A
Adrian S.
trustpilot.com
Sep 30, 2025
super easy and great deal
...
H
Holly Allen
trustpilot.com
Sep 30, 2025
Quick and easy
...
M
Milton246
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant, brilliant tour. Great staff. The members of the tour team I interacted with were so helpful and so supportive. The guy I spoke with on...
K
Kathie Gilligan
trustpilot.com
Sep 30, 2025
So far no problems
...
Conclusion
Review content shows a clear pattern: booking and interface usability are frequently praised, with many customers describing fast, straightforward transactions. However, recurring issues appear around billing, refunds and service delivery — examples include unexpected extra charges and at least one report of a voucher not being delivered. Communication is inconsistent: some customers report rapid, effective helpline support while others cite missing emails or no-shows. Consumers considering Musement should double-check payment totals, confirm pickup or voucher delivery, and keep booking emails and payment receipts until the experience is complete.