Review content shows a clear pattern: booking and interface usability are frequently praised, with many customers describing fast, straightforward transactions. However, recurring issues appear around billing, refunds and service delivery — examples include unexpected extra charges and at least one report of a voucher not being delivered. Communication is inconsistent: some customers report rapid, effective helpline support while others cite missing emails or no-shows. Consumers considering Musement should double-check payment totals, confirm pickup or voucher delivery, and keep booking emails and payment receipts until the experience is complete.
Examples from available reviews (Dec 2021 – Feb 2026).
Was charged but did not receive a voucher and refund was refused.
“they charged my credit card and refused to offer a refund.”
Price discrepancy: listed €50 but charged €58.
“It said it was €50 but charged €58”
Had trouble entering mobile number but helpline resolved it quickly.
“The help line sorted me out quickly and efficiently.”
Reviewer praised the tour and highlighted helpful, friendly staff.
“Brilliant, brilliant tour.”
Some reviewers praise helpful staff and organised tours, while others report missed pick-ups, delayed vouchers and unresolved charge/refund issues.
Several reviewers complained about unexpected charges or non-refundable bookings; a few mentioned finding good deals but negative price experiences recur.
Majority describe the booking flow and UI as quick, straightforward and easy to use; occasional form-entry issues were resolved by support.
A small sample praises tour quality and staff, while isolated reports note missing inclusions or service gaps on booked trips.
Some users experienced slow or problematic communications (voucher emails, charge notices, pick-up updates); others cite fast helpline support.
Overall impressions are mixed: many positive, easy bookings and good days out, but a number of serious negative incidents reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I AM DISAPPOINTED, TO THE MAXIMUM EXTENT
I was able to get unlimited trips to SeaWorld Orlando as well as free parking by using Musement.
The tickets were billed to me and I was given a confirmation number.
I only had to wait for my voucher for four hours in all. It was never received.
When I checked my email the next morning, it said, "We're sorry, but those tickets are no longer available."
Despite this, they charged my credit card and refused to offer a refund.
How come the tickets are no longer available, despite the fact that they were confirmed more than 2 4 hours ago?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Musement is an online booking platform for tours, attraction tickets and city activities. It lets consumers search, reserve and receive digital vouchers for experiences in multiple destinations via a website and mobile interface.