Reviews Analysed
21
We Collect & Analyse Reviews
National Holidays
Experiences & Reviews
National Holidays is a UK-based coach holiday operator that offers escorted tours, short breaks and day trips covering domestic and European destinations. Consumers typically compare itineraries, accommodation standards and coach facilities when researching this operator. When checking reviews, look for recent feedback on hotel hygiene, coach comfort and staff responsiveness to assess suitability for your group.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
30d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers praise drivers, tour managers and booking staff for helpfulness and clear organisation; occasional reports describe rude or slow driver behaviour.
Share
Strong
26%
💰
Value for money
Price or value is rarely discussed; one reviewer called the holiday 'affordable and first‑class', but most reviews do not comment on cost.
Share
Mixed
1%
⚡
User experience
Passengers report both smooth, well‑timed breaks with comfortable coaches and enjoyable itineraries, and long, cramped journeys, delays or difficult transfers on some trips.
Share
Mixed
22%
🔧
Product quality
Accommodation and onboard standards vary: many praise clean hotels and good meals, while several reviews cite dirty rooms, broken facilities and serious hygiene issues.
Share
Mixed
17%
📞
Communication
Some customers report helpful, responsive agents and clear booking explanations; others describe slow, missing replies or lack of information during long waits.
Share
Mixed
10%
⭐
Overall experience
Overall impressions are mixed: numerous reviewers enjoyed their trips, but recurring issues (hotel problems, long journeys, communication) reduce satisfaction for some.
Share
Mixed
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
City Breaks cruise
"Just wanted to say how enjoyable and exceptional our holiday was. We are very grateful to the National Holidays team that made our booking so easy. In addition, they chose the best destination for us and the kids had lots of fun. It was our first time visiting Cotswold and I must state that the scenes were so beautiful. The hotels where we spent our five days were elegant with well decorated rooms. The meals were delicious. How we wished we could extend our stay there and continue having fun. Thanks once again for treating us to these unforgettable experiences. Will definitely use your services again. They are affordable and first-class.
"
Reuben Adams
Collected.reviews
Nov 30, 2021
Featured for: Positive on booking, hotels, value
Now 3 weeks since last review. Still not heard from national. June 8th holiday. Promises of communication states hear from us in 3 days if not 14 days. Now 4 months. Disgrace.
"Now 3 weeks since..."
Mary Gibson
Trustpilot
Sep 30, 2025
Featured for: Illustrates communication failure complaint
Had a great holiday in lke garda but ! .our…
"Had a great holiday in lke garda .our coach driver Andy was excellent which always make a holiday better if you have a good driver .the hotel In italy..."
customerPete
Trustpilot
Sep 30, 2025
Featured for: Severe hotel hygiene issues
Comfortable coach
"Comfortable coach, grea..."
Jacky Ashby
Trustpilot
Sep 30, 2025
Featured for: Representative positive coach experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Morag
trustpilot.com
Sep 30, 2025
Isle of Wight National Holidays
Being on the feeder coach for hours and still only at Darlington. Same on the way back worrying about being able to get a taxi home. The hotel the sho...
M
Mary Gibson
trustpilot.com
Sep 30, 2025
Now 3 weeks since last review. Still not heard from national. June 8th holiday. Promises of communication states hear from us in 3 days if not 14 days. Now 4 months. Disgrace.
Now 3 weeks since...
c
customer
trustpilot.com
Sep 30, 2025
Great holiday
Great holiday with excelle...
P
P Fraser
trustpilot.com
Sep 30, 2025
Awful Trecarn Hotel Torquay
...
Q
Quidco Member
trustpilot.com
Sep 30, 2025
Went on a London theatre break
Went on a London theatre break. Very happy with the timings and amount of time given in London. Hotel was absolutely lovely. Had issues with the coach...
k
kathleen
trustpilot.com
Sep 30, 2025
helpful customer service agent.
helpful custome...
M
Mrs Heard
trustpilot.com
Sep 30, 2025
Booking was easy and fully explained.
Booking was easy a...
m
moz
trustpilot.com
Sep 30, 2025
They were very helpful with my booking.
They were very help...
c
customerPete
trustpilot.com
Sep 30, 2025
Had a great holiday in lke garda but ! .our…
Had a great holiday in lke garda .our coach driver Andy was excellent which always make a holiday better if you have a good driver .the hotel In italy...
M
Mr Mitchell
trustpilot.com
Sep 30, 2025
Food poor especially on our last…
Food poor especially on our last night...burgers and ho...
M
MsCaroleCameron
trustpilot.com
Sep 30, 2025
Lovely driver Joe
Lovely driver Joe, tr...
W
Wayne Bristoll
trustpilot.com
Sep 30, 2025
All went to plan
...
J
Jacky Ashby
trustpilot.com
Sep 30, 2025
Comfortable coach
Comfortable coach, grea...
C
Christine
trustpilot.com
Sep 30, 2025
Disliked the hotel it felt like a 18’s…30’s holiday camp
Disliked the hotel it felt like a 18’s to 30’s holiday , hoards of young people noisy and not at all suitable for seniors . Entertainment was almost n...
M
Mrs Benz
trustpilot.com
Sep 30, 2025
Very good with my booking made it easy…
Very good with my booking mad...
M
Miss Scarfe
trustpilot.com
Sep 30, 2025
Scarborough
Lovely comfortable coach, great informative driver. Nice hotel and hotel staff were very helpful. Only down side was lack of evening entertainment, wh...
E
Evee
trustpilot.com
Sep 30, 2025
Refund paid
Clare thank you for your respon...
M
Mrs Duff
trustpilot.com
Sep 30, 2025
Bournemouth/Weymouth.
It was an enjoyable break with...
N
Neil France
trustpilot.com
Sep 30, 2025
Ring of Kerry and beyond.
We thoroughly enjoyed our trip around Bantry Bay and the Ring of Kerry. It was an excellent itinerary with a top courier in John and an excellent driv...
B
Barry
trustpilot.com
Sep 30, 2025
The holidays are well organised
The holidays are well organised, the hotels always have great food and are clean, the coach drivers are excellent and deserve a pat on...
Conclusion
Reviewers frequently praise National Holidays' drivers, tour managers and booking staff for being helpful and organised, which supports smooth trips when service runs well. However, accommodation standards vary: several reviews report poor hotel cleanliness, broken facilities and even bed‑bug concerns — check hotel names and recent hotel reviews before booking. Communication is inconsistent: while some customers report prompt, clear responses, others experienced delayed or missing replies and insufficient on‑trip information. If you are sensitive to long coach journeys or need specific hotel standards, ask the operator about coach facilities, hotel allocations and their communication/complaint procedure before you book.