Many reviewers highlight staff and drivers for helpful, professional service. Several others describe low hotel standards, poor food, and dirty rooms. Some guests mention long, tiring coach journeys, with occasional safety concerns or breakdowns. Slow, missing replies and delayed refunds come up repeatedly.
Examples from available reviews (Nov 2021 – Feb 2026).
The staff were very helpful throughout.
“Very helpful staff”
Everything was spot on and the driver Martin was excellent.
“best driver we could have asked for”
Refund after cancelled trip was delayed beyond the promised timeframe.
“After numerous phone calls & 18 working days still no refund.”
Shortened trip and poor hotel and food left the reviewer dissatisfied.
“the food was rubbish the hotel was rubbish”
Many reviews praise front-line staff and drivers as helpful and well organised. Some mention specific driver actions, such as reuniting passengers with lost luggage. A smaller set describes driver behaviour or vehicle faults that made trips less comfortable and caused delays.
Many customers call the breaks good value for the price and mention coaches running on time. Some reviewers report extra fees or compensation they felt did not match the problems, which they see as poor value. Only a minority mention specific charges.
Phone bookings and in-person service get steady praise for being clear and quick. A few comments mention online booking issues, but they are not common. Several travellers describe long transfer times and multiple pick-ups that reduced comfort.
Reviews repeatedly criticise hotel standards and food, including reports of dirty rooms, no showers, and poor meals. Some trips include acceptable or excellent hotels, but negative accommodation stories appear again and again. Coach problems, such as equipment not working, show up from time to time and led to missed connections.
Many reviews mention slow, limited, or no replies to complaints and refund requests. Several customers describe long waits for refunds after cancellations. A few note acceptable responses or confirmed refunds, but most comments on this topic are negative.
Feedback splits between strong praise for staff and drivers and sharp frustration with hotels, logistics, and how complaints are handled. Good and bad experiences appear in the same areas, leading to very different trip outcomes. Accommodation quality and post-issue communication come up most often as problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Coach was good but the hotel accommodation was poor.
“The coach service was good , the hotel was poor”
Trips were merged causing long coach travel and complaints unanswered.
“Merged too many trips resulting in extremely long coach travel.”
Staff were friendly, patient, and kept us well informed.
“Friendly and patient with the booking, Well informed and kept up to date,”
The staff were very helpful throughout.
“Very helpful staff”
Convenient pickup and brilliant driver made a very enjoyable first coach trip.
“The local pick up was convenient, prompt and well organised.”
They provided good, helpful service.
“Good helpful service”
Phone staff were very helpful and handled booking easily.
“the person on the phone was very helpful and polite and dealt with my booking with ease”
Good value break with punctual coach and pleasant driver.
“For the price you couldn’t find fault with our two day break.”
Drivers drove too close and braked suddenly, making journeys uncomfortable.
“Drives far far too close to vehicle in front on the motorway”
Very experienced, knowledgeable driver; excellent food and good entertainment.
“Very experienced knowledgeable driver.”
Friendly, professional staff made the process quick and easy.
“Quick and easy process.”
The staff were very helpful.
“Very helpful”
Coach wiper failure caused missed boat and long time on coach.
“Missed first boat as bus couldn’t continue due to issue with wipers.”
The sales representative was very helpful.
“helpfulness of the sales rep”
Staff explained the trip clearly and were very helpful.
“The person I spoke with was knowledgeable.”
Service was very professional and friendly.
“Very professional and friendly”
Service was great and very efficient.
“Great service. Very efficient”
Izzy provided very good, friendly and helpful customer service.
“Thanks to Izzy for a very good customer service,friendly,and very helpful.”
Online booking was difficult, but telephone booking was straightforward and helpful.
“Trying to book the holiday online was not a great experience.”
Enjoyable trip with excellent food, entertainment and organised driver.
“The food and entertainment were excellent and the Coach Driver seemed very organised and friendly.”
Hotel restaurant food was poor and bar service very slow.
“the food was quite disgusting at all meals and breakfast.”
Shortened trip and poor hotel and food left the reviewer dissatisfied.
“the food was rubbish the hotel was rubbish”
Long coach journey and hotel facilities were poor with no showers.
“So no showers on this holiday.”
Three weeks have passed without receiving a response.
“Now 3 weeks since last review. Still”
Great holiday with an excellent tour manager and driver.
“Great holiday with excellent tour manager and driver”
Stayed at Trecarn Hotel in Torquay and found it awful.
“Awful Trecarn Hotel Torquay”
Coach amenities failed and driver delayed key distribution, causing discomfort.
“he made everyone stay on the coach and gave out the keys one by one.”
Customer service agent was very helpful and supportive.
“helpful customer service agent.”
Booking was easy and fully explained.
“Booking was easy and fully explained.”
Staff were very helpful with my booking.
“They were very helpful with my booking.”
Great main hotel and driver, but overnight hotels were dirty and unsafe.
“rooms were Filthy”
Food was poor, especially last night with burgers and hotdogs.
“Food poor especially on our last night...”
Lovely driver Joe and a trouble-free experience.
“Lovely driver Joe, trouble free experience”
Everything went to plan during the trip.
“All went to plan”
Comfortable coach, great driver and good day tours.
“Comfortable coach, great driver!”
Hotel atmosphere and long coach journey made the trip unsuitable for seniors.
“would NEVER attempt a holiday abroad in this manner again .”
Booking was easy, quick, and efficient.
“Very good with my booking made it easy and didn’t take long”
Comfortable coach and helpful staff, but limited evening entertainment.
“Lovely comfortable coach, great informative driver.”
They confirmed a refund payment has now been made.
“Clare thank you for your response, the refund has now been paid”
Enjoyable break with a friendly, helpful driver.
“It was an enjoyable break with a friendly and helpful driver.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
National Holidays is a UK coach holiday operator offering day trips, short breaks, and multi-day tours. It publishes itineraries that usually include coach travel, hotel stays, and tickets for shows or attractions. Customers book online or by phone, with agents handling reservations and enquiries. National Holidays uses contracts with coach operators, hotels, and venues to provide organised group travel.