Reviews Analysed
21
We Collect & Analyse Reviews
lol.travel
Experiences & Reviews
lol.travel is an online travel agency (OTA) that sells flight and hotel bookings via a website and customer channels. Like many OTAs, it intermediates between customers and carriers or accommodation providers and handles booking issuance, changes and refunds through its platform.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
30d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Mixed reports: some customers report prompt, tailored support; many report refusal to help, ignored queries and inflexible policies.
Share
Weak
15%
💰
Value for money
Numerous complaints about advertised fares increasing at payment, added "management" fees and hidden baggage charges; a few mention affordable options.
Share
Weak
19%
⚡
User experience
Booking flow criticised: low fares shown then higher prices at checkout, unclear baggage inclusion, and confusing chat or confirmation processes.
Share
Weak
17%
🔧
Product quality
Few reviews discuss actual travel products: some hotel bookings completed without issue and rooms described positively; limited sample overall.
Share
Mixed
4%
📞
Communication
Multiple complaints about slow, absent or scripted responses and blocked contacts; some reviewers, however, report responsive and helpful staff.
Share
Weak
17%
⭐
Overall experience
Overall sentiment skews negative: frequent reports of unexpected fees, booking failures and refund disputes; isolated positive experiences exist.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Outstanding professionalism and tailored support for our urgent flight change.
"We requested the agency to handle a sudden change to our return flight, and their response was extremely fast, professional, detailed, and tailored to..."
Adam. B
Trustpilot
Sep 30, 2025
Featured for: Positive urgent-service example
Booked Misano hotel via lol. No issues.
"Booked a Misano hotel via lol in November 2024, for a stay in June 2025. Hadn’t used them previously..."
Trevor Turner
Trustpilot
Sep 30, 2025
Featured for: Successful hotel booking, no issues
I saw the best price on this website…
"I saw the best price on this website and started booking. After entering all my data and proceeding to payment, I got a message saying the price has i..."
IK
Trustpilot
Sep 30, 2025
Featured for: Price jump at payment stage
Lol travel.
"Lol travel. Is a scam company. They took credit card details then they told me the cart had been declined. I gave them another cards details which wen..."
CollectPlus Customer
Trustpilot
Sep 30, 2025
Featured for: Alleges unauthorised card charges
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Stephanie
trustpilot.com
Sep 30, 2025
Scammers! Avoid like the plague
Avoid like the plague! They show you a good price and after filling in your details they require you to pay 35 gbp...
B
Beatrice
trustpilot.com
Sep 30, 2025
checked luggage
It wasn't clear when I booked that the checked luggage is...
I
IK
trustpilot.com
Sep 30, 2025
I saw the best price on this website…
I saw the best price on this website and started booking. After entering all my data and proceeding to payment, I got a message saying the price has i...
E
Esper Linask
trustpilot.com
Sep 30, 2025
Avoid lol.travel — They Trap You in Useless Tickets
I booked a €425 Lufthansa ticket through lol.travel. When my event in Frankfurt was rescheduled by one day due to a UEFA high-security match, I asked...
F
Fabiana
trustpilot.com
Sep 30, 2025
Unreliable agency and non-existent customer care
We booked a travel package through this agency that included two stopovers. However, the first flight was canceled, causing us to miss our connections...
R
R. Martin
trustpilot.com
Sep 30, 2025
Misleading price advertising
Misleading price advertising. Be...
K
Kalev Kompus
trustpilot.com
Sep 30, 2025
Scammers
Stay Away – Misleading Prices and False Promises Avoid lol.travel at all costs. They lure you in with promises of free baggage and the lowest prices o...
C
CollectPlus Customer
trustpilot.com
Sep 30, 2025
Lol travel.
Lol travel. Is a scam company. They took credit card details then they told me the cart had been declined. I gave them another cards details which wen...
M
Michelle M H
trustpilot.com
Sep 30, 2025
Avoid lol.travel – Still waiting for my refund
I had a very disappointing experience with lol.travel. After my flight itinerary was significantly changed, I requested a refund. The airline confirme...
A
Adam. B
trustpilot.com
Sep 30, 2025
Outstanding professionalism and tailored support for our urgent flight change.
We requested the agency to handle a sudden change to our return flight, and their response was extremely fast, professional, detailed, and tailored to...
T
Trevor Turner
trustpilot.com
Sep 30, 2025
Booked Misano hotel via lol. No issues.
Booked a Misano hotel via lol in November 2024, for a stay in June 2025. Hadn’t used them previously...
T
Tambir uddin
trustpilot.com
Sep 30, 2025
I booked a hotel with lol.travel
I booked a hotel with lol.travel, I had a 7night stay in Menorca for £350. Everything was booked and i finished my trip in the hotel i booked. The co...
K
Kirill Borissov
trustpilot.com
Sep 30, 2025
Tried to book a flight
Tried to book a flight, got hit with 140e "Management fee" right after I've entered...
K
Kenneth Ly
trustpilot.com
Sep 30, 2025
Responsive
...
O
Oussema Hamouda
trustpilot.com
Sep 30, 2025
clickbait
it gives you at first the best price, then when you reach the payment stage, it adds a fee out of...
A
Alvina Avetyan
trustpilot.com
Sep 30, 2025
Wrong information
When I was looking for the ticket for me and my family it gave me afte...
L
Lori
trustpilot.com
Sep 30, 2025
I lost money with lol.travel
I booked a flight with lol.travel at the beginning of March through their website. I never received a confirmation email, though my booking was visibl...
J
Jevgeni Tarassov
trustpilot.com
Sep 30, 2025
Very fast and responsive service
Very fast and responsive service. We use this platf...
A
Anne Reimo
trustpilot.com
Sep 30, 2025
Thieves!
THIEVES! When I ordered my ticket one price was shown, but later when I checked my card balance a higher price was paid. Contacted t...
A
Alvaro FC
trustpilot.com
Sep 30, 2025
The worst I’ve ever seen
The worst I’ve ever seen. They cancelled my reservation because some sort of “technical issu...
Conclusion
Reviews show a split pattern: several customers report prompt, helpful service and successful hotel bookings, while many others report unexpected fees, price increases at payment and inadequate support when problems occur. Frequent themes are hidden "management" fees, confusing baggage inclusion and difficulties obtaining refunds or rebookings. Prospective customers should check fare conditions, ticketing and refund policies before purchase and keep records of confirmations and communications. Consider contacting airlines directly for flexible ticketing or higher support guarantees when travel changes are likely.