Many reviewers say unexpected extra charges appear at checkout, with management fees added after booking. Many also describe payments taken without tickets being issued, or refunds that arrive late. Others report quick, professional help and bookings that went through without issues. Overall, feedback splits between smooth transactions and serious problems with billing or support.
Examples from available reviews (Nov 2020 – Feb 2026).
A €140 management fee was added at the final payment step.
“got hit with 140e "Management fee”
Money was deducted but no tickets were issued and emails were ignored.
“they deducted the money and gave me no flight tickets”
Agency handled an urgent flight change quickly and professionally the same evening.
“extremely fast, professional, detailed, and tailored to our situation”
Booking appeared in the airline app quickly; website and price worked well.
“Very good functioning website and competitive price”
Many reviewers describe bookings that weren’t recognised, were cancelled for technical reasons, or came with incorrect ticket details. Many say money was taken but no tickets arrived, and that refunds were delayed or refused. A smaller group reports quick, responsive agents who handled urgent changes the same evening.
Many reports mention low advertised fares that rise at the final payment step or after entering passenger details. Complaints often point to management, processing, and change fees as surprise add-ons. A minority say the site offered genuinely competitive prices with fast service.
Reviews describe two very different experiences with the booking process. Some mention missing confirmation buttons or sudden price jumps at checkout that stopped them from finishing. Others say the site worked smoothly, synced quickly with airline apps, and sent booking confirmations right away.
Few reviewers comment directly on the travel products. When they do, flights and hotel stays are often described as trouble-free. A handful mention cancellations, incorrect voucher dates, or ticketing errors linked to the booking.
Several reviewers say their calls and emails got no reply and that confirmation messages never came. Some describe rude or unhelpful responses when asking for changes or refunds. At the same time, others praise clear, fast replies from specific agents.
Overall, reviews swing between severe problems with billing and support and occasional reports of smooth, efficient service. Most outcomes fall into one of two patterns: a seamless booking with quick help, or a disruptive failure around charges or customer service. This divide shows up in both high and low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A hidden management fee appears only at the final booking step, reviewer alleges.
“adding a "management fee" in the last booking step which is nowhere mentioned before”
Reviewer received only €17 back from a €680 refundable ticket.
“They paid me back 17€ of 680€ ticket price.”
Wrong voucher date and refundable booking was not refunded by lol.travel.
“wrong date on the voucher”
Charged an unexpected extra AED 153 in addition to the displayed price.
“they charged me an extra AED 153 from the original price”
Reviewer was charged EUR 55 management fee after cancelling and warns others.
“they charged me EUR 55 for some management fee”
Paid seat fee was not recognised by the airline and extra charge applied.
“Compre un pasaje que me cobraron € 19,80 por elegir asiento”
They take money and provide no receipts or email confirmation, warns reviewer.
“They Carry money and leave. No recipes no email.”
Displayed one price but charged extra and provided poor customer support.
“they showed at different price and then charged me extra”
Booking appeared in the airline app quickly; website and price worked well.
“Very good functioning website and competitive price”
Company refuses refunds and provided rude, unhelpful customer service, reviewer says.
“Wont refund my money.”
Our first time to travel to Miami was facilitated by Lol.travel. Working under a tight schedule, i don't have time for booking and reserving a hotel where we would spend our holiday. They made everything hassle free for us. I just visited their site, identified the destination and immediately contacted customer care. They were very helpful. They gave us options of better places and that's how we settled for Miami. They booked the flight, a hotel and made sure everything was well catered for. On the travel day, we don't have problems. We arrived safely and on time to our hotel room. It was spectacular. Well decorated rooms and they served very tasty meals. We also used their car rental services which were very affordable. Our trip was exceptional, my wife and son talk about it everyday.
They charged an unexpected extra $1000 and were rude.
“They do not inform you they will charge you another extra $1000 for no reason when you book.”
They do not respond to calls and fail to resolve problems.
“Scam scam they will not return phone calls, or resolve problems when they occur.”
They booked the wrong room and offered only a 50 AUD credit.
“They admit that they have made a mistake on their end and offer you a pathetic 50aud credit.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
lol.travel is an online travel agency where customers can search and book flights, hotels, and package deals. The site pulls fares and accommodation options from airlines and suppliers so people can compare choices side by side. It takes credit and debit card payments and sends booking confirmations and e-tickets by email. The platform links to airline reservation systems and global distribution services to complete bookings. Customer support usually includes phone and email for changes, cancellations, and refund requests.