Many reviewers say unexpected extra charges appear at checkout, with management fees added after booking. Many also describe payments taken without tickets being issued, or refunds that arrive late. Others report quick, professional help and bookings that went through without issues. Overall, feedback splits between smooth transactions and serious problems with billing or support.
Examples from available reviews (Nov 2020 – Feb 2026).
A €140 management fee was added at the final payment step.
“got hit with 140e "Management fee”
Money was deducted but no tickets were issued and emails were ignored.
“they deducted the money and gave me no flight tickets”
Agency handled an urgent flight change quickly and professionally the same evening.
“extremely fast, professional, detailed, and tailored to our situation”
Booking appeared in the airline app quickly; website and price worked well.
“Very good functioning website and competitive price”
Many reviewers describe bookings that weren’t recognised, were cancelled for technical reasons, or came with incorrect ticket details. Many say money was taken but no tickets arrived, and that refunds were delayed or refused. A smaller group reports quick, responsive agents who handled urgent changes the same evening.
Many reports mention low advertised fares that rise at the final payment step or after entering passenger details. Complaints often point to management, processing, and change fees as surprise add-ons. A minority say the site offered genuinely competitive prices with fast service.
Reviews describe two very different experiences with the booking process. Some mention missing confirmation buttons or sudden price jumps at checkout that stopped them from finishing. Others say the site worked smoothly, synced quickly with airline apps, and sent booking confirmations right away.
Few reviewers comment directly on the travel products. When they do, flights and hotel stays are often described as trouble-free. A handful mention cancellations, incorrect voucher dates, or ticketing errors linked to the booking.
Several reviewers say their calls and emails got no reply and that confirmation messages never came. Some describe rude or unhelpful responses when asking for changes or refunds. At the same time, others praise clear, fast replies from specific agents.
Overall, reviews swing between severe problems with billing and support and occasional reports of smooth, efficient service. Most outcomes fall into one of two patterns: a seamless booking with quick help, or a disruptive failure around charges or customer service. This divide shows up in both high and low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Money was taken, booking not confirmed, and price then increased after payment.
“booking had not been confirmed—despite the money being deducted from my card”
Zero problems with the flight; reviewer reports an excellent experience.
“Incredible ! 0 problems with my flight”
Airline cancelled a flight and lol.travel charged a €55 rescheduling fee.
“they said they'd be happy to issue a new ticket, for a 55 EUR fee”
Booking was not recognised by the airline and reviewer had to buy another ticket.
“there was no booking under my name with the airline”
Price increases at the final booking step wasted the reviewer's time.
“price increases in the last step”
Reviewer strongly warns others to avoid this company entirely.
“stay away from them !”
Good rates and fast customer service on repeat bookings.
“Good rates, fast customer service.”
Flexible ticket changes were costly and often more expensive than rebooking.
“they want to charge you 55euros for their hard work changing the flight”
Reviewer felt insecure due to unanswered phone calls and sudden price jumps.
“I give them a 3 for the insecurity of them not answering the phone”
Provided link lacked buttons, preventing confirmation or rejection of proposals.
“the link has no buttons to confirm or reject it.”
Low-priced tickets were repeatedly cancelled, wasting several days of searching.
“I have now wasted three days trying to find suitable flights.”
Money was deducted but no tickets were issued and emails were ignored.
“they deducted the money and gave me no flight tickets”
Price changes occur at the payment stage, described as a bait-and-switch.
“Bait and switch. Always.”
They showed a low price then demanded £35 and cancelled the ticket.
“they require you to pay 35 gbp (pounds)”
Checked luggage was not included and needed to be added for extra cost.
“It wasn't clear when I booked that the checked luggage isn't included”
Price increased by €80 after entering personal details and proceeding to payment.
“the price has increased by 80 euros”
Agency refused to rebook and offered a negligible €20.89 refund instead.
“an “offer” to cancel the entire booking for a refund of €20.89”
Flight cancellation left them stranded 24 hours with no agency assistance.
“stranded at the airport for 24 hours with no support or solutions”
Advertised prices were misleading and included hidden payment fees.
“Misleading price advertising.”
Promised free baggage and low prices disappeared after clicking through.
“They lure you in with promises of free baggage and the lowest prices”
Multiple unauthorised card charges left the reviewer out of pocket over £3,000.
“they took 1,000 pounds and then they took 1,500 pounds”
Airline approved refund but lol.travel failed to return the money to reviewer.
“lol.travel has not returned my money.”
Agency handled an urgent flight change quickly and professionally the same evening.
“extremely fast, professional, detailed, and tailored to our situation”
Booked a hotel months ahead and everything was fine with no issues.
“No issues.”
Hotel booking went fine but confirmation communication could have been better.
“The communication could have been better”
A €140 management fee was added at the final payment step.
“got hit with 140e "Management fee”
Staff were responsive and helpful.
“Responsive, helpful”
Site shows a low price but adds an unexpected management fee at checkout.
“adds a fee out of nowhere "coût de gestion”
Price rose by €100 after entering passenger details, causing disappointment.
“it gave me after the person information part 100€ more than before”
Poor, unclear communication and alleged unlawful management fees caused financial loss.
“I never received a confirmation email”
Very fast and responsive service used repeatedly and appreciated.
“Very fast and responsive service.”
Reviewer was charged a higher amount than the price shown at booking.
“a higher price was paid”
Reservation was cancelled for a 'technical issue' despite having confirmation.
“They cancelled my reservation because some sort of “technical issue””
Agency charged €55 for changes and caused costly cancellations.
“They often ask to change flights with 55€ fee”
Incorrect ticket information resulted in the reviewer missing their flight.
“They send me a ticket with wrong flight information so I missed my flight.”
Bad experience; reviewer never received their money back after booking.
“Dåligt upplevelse, jag fick aldrig tillbaka mina pengar...Jag tipsar inte...”
Company refused to help with ticket issues and left connections uncertain.
“Very very very bad service”
Reviewer accuses the company of stealing and failing to provide proper service.
“It's an organized criminal syndicate stealing from people.”
Company refused to cancel, change, or refund bookings and offered no help.
“they refused to cancel it or even to change it”
Impossible to contact and refused to assist with flight changes or support.
“They do not answer their phone line”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
lol.travel is an online travel agency where customers can search and book flights, hotels, and package deals. The site pulls fares and accommodation options from airlines and suppliers so people can compare choices side by side. It takes credit and debit card payments and sends booking confirmations and e-tickets by email. The platform links to airline reservation systems and global distribution services to complete bookings. Customer support usually includes phone and email for changes, cancellations, and refund requests.