Reviews Analysed
9
We Collect & Analyse Reviews
Suncamp Holidays
Experiences & Reviews
Suncamp Holidays is a UK-based holiday operator specialising in campsite, mobile-home and pre-pitched tent bookings across European destinations. The company provides online booking and customer support for family-oriented campsites and short-break stays, typically offering a range of self-catering accommodation and on-site facilities.
Overview & Key Metrics
Positive Sentiment
89%
Latest Review
11d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Reviews most often praise friendly, helpful staff and useful chat support; a minority report poor customer-service handling and billing disputes.
Share
Strong
31%
💰
Value for money
Pricing or perceived value is rarely mentioned in these reviews; there is no consistent evidence on cost versus satisfaction.
Share
Mixed
0%
⚡
User experience
Booking is described as straightforward by some users, while others report website login and payment failures affecting the experience.
Share
Mixed
8%
🔧
Product quality
Accommodation and facilities are often described as clean and well equipped; occasional complaints note missing kitchen items, lack of shade and noise issues.
Share
Mixed
12%
📞
Communication
Many reviewers mention helpful chat or on-site staff; a few describe repeated or aggressive follow-up phone calls from customer service.
Share
Strong
15%
⭐
Overall experience
Most reviewers report a positive holiday overall, citing safety, friendliness and good facilities; a minority experienced booking or campsite drawbacks.
Share
Strong
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (November 2021 – September 2025).
Ass*hole customer service. Forcing us to pay for no reason.
"Horrendous customer service and website. The website wont log me in, so we contacted support several times.The payment didnt work either. It never wor..."
Ollie Andreassen
Trustpilot
Sep 30, 2025
Featured for: Website and customer service complaint
Campinging holiday in Spain
"I have never been camping before so I was a little dubious about going away. But with Suncamp Holidays, everything was made easy and I had a lovely time with my family. The booking process was very easy and straightforward. The chat support was very helpful in answering my queries. The staff were very friendly and I felt safe in their hands.The campsite was amazing and the staff at the campsite were very friendly and helpful. The tents were clean and comfortable. The food served was really nice. I am glad I chose Suncamp Holidays to book my first camping holiday in Spain. "
Lucian Marcero
Collected.reviews
Nov 25, 2021
Featured for: Booking, chat support, clean tents
Sunlodge Vrsar Valkanela
"Hi, the house was very nice, big terrace and equipped very well. We have tried many different mobile homes and yours was definitely on our wish list...."
Janja
Trustpilot
Sep 30, 2025
Featured for: Detailed criticisms on accommodation and noise
Nice stay
"Nice stay, nice location, good wifi, good show..."
Hanne
Trustpilot
Sep 30, 2025
Featured for: Positive notes on facilities and comfort
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025
O
Ollie Andreassen
trustpilot.com
Sep 30, 2025
Ass*hole customer service. Forcing us to pay for no reason.
Horrendous customer service and website. The website wont log me in, so we contacted support several times.The payment didnt work either. It never wor...
k
klant
trustpilot.com
Sep 30, 2025
Great
Great, friendly service received. Will highly recommend suncamp holidays t...
k
klant
trustpilot.com
Sep 30, 2025
All is veri good help en safe.
All is veri goo...
H
Hanne
trustpilot.com
Sep 30, 2025
Nice stay
Nice stay, nice location, good wifi, good show...
R
Rachel de Franca
trustpilot.com
Sep 30, 2025
Friendly
...
J
Janja
trustpilot.com
Sep 30, 2025
Sunlodge Vrsar Valkanela
Hi, the house was very nice, big terrace and equipped very well. We have tried many different mobile homes and yours was definitely on our wish list....
L
Lodder
trustpilot.com
Sep 30, 2025
Prima to the point en geen poespas
Prima to the poin...
K
Klant
trustpilot.com
Sep 30, 2025
Prettig en efficient
...
L
Lucian Marcero
Collected.reviews
Nov 25, 2021
Campinging holiday in Spain
I have never been camping before so I was a little dubious about going away. But with Suncamp Holidays, everything was made easy and I had a lovely time with my family. The booking process was very easy and straightforward. The chat support was very helpful in answering my queries. The staff were very friendly and I felt safe in their hands.The campsite was amazing and the staff at the campsite were very friendly and helpful. The tents were clean and comfortable. The food served was really nice. I am glad I chose Suncamp Holidays to book my first camping holiday in Spain.
Conclusion
Reviewers most commonly praise Suncamp Holidays for friendly on-site staff, helpful chat support and generally clean, well-equipped accommodation. Multiple reviews highlight positive facilities such as wifi, showers and kitchens in tents, and many customers report feeling safe. However, some recent reports describe website and payment problems and a small number of on-site issues (noise, lack of shade, missing kitchen items). If you are considering booking, check accommodation location, bed-linen/housekeeping options and confirm payment status with customer support before travel.