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We Collect & Analyse Reviews

Suncamp Holidays
Experiences & Reviews

Suncamp Holidays is a UK-based holiday operator specialising in campsite, mobile-home and pre-pitched tent bookings across European destinations. The company provides online booking and customer support for family-oriented campsites and short-break stays, typically offering a range of self-catering accommodation and on-site facilities.

Overview & Key Metrics

Reviews Analysed 9
Positive Sentiment 89%
Latest Review 11d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Reviews most often praise friendly, helpful staff and useful chat support; a minority report poor customer-service handling and billing disputes.

Share
31%
Strong
💰

Value for money

Pricing or perceived value is rarely mentioned in these reviews; there is no consistent evidence on cost versus satisfaction.

Share
0%
Mixed

User experience

Booking is described as straightforward by some users, while others report website login and payment failures affecting the experience.

Share
8%
Mixed
🔧

Product quality

Accommodation and facilities are often described as clean and well equipped; occasional complaints note missing kitchen items, lack of shade and noise issues.

Share
12%
Mixed
📞

Communication

Many reviewers mention helpful chat or on-site staff; a few describe repeated or aggressive follow-up phone calls from customer service.

Share
15%
Strong

Overall experience

Most reviewers report a positive holiday overall, citing safety, friendliness and good facilities; a minority experienced booking or campsite drawbacks.

Share
35%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 9 reviews

All Customer Reviews

Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025

O
Ollie Andreassen
trustpilot.com Sep 30, 2025

Ass*hole customer service. Forcing us to pay for no reason.

Horrendous customer service and website. The website wont log me in, so we contacted support several times.The payment didnt work either. It never wor...

k
klant
trustpilot.com Sep 30, 2025

Great

Great, friendly service received. Will highly recommend suncamp holidays t...

k
klant
trustpilot.com Sep 30, 2025

All is veri good help en safe.

All is veri goo...

H
Hanne
trustpilot.com Sep 30, 2025

Nice stay

Nice stay, nice location, good wifi, good show...

R
Rachel de Franca
trustpilot.com Sep 30, 2025

Friendly

...

J
Janja
trustpilot.com Sep 30, 2025

Sunlodge Vrsar Valkanela

Hi, the house was very nice, big terrace and equipped very well. We have tried many different mobile homes and yours was definitely on our wish list....

L
Lodder
trustpilot.com Sep 30, 2025

Prima to the point en geen poespas

Prima to the poin...

K
Klant
trustpilot.com Sep 30, 2025

Prettig en efficient

...

L
Lucian Marcero
Collected.reviews Nov 25, 2021

Campinging holiday in Spain

I have never been camping before so I was a little dubious about going away. But with Suncamp Holidays, everything was made easy and I had a lovely time with my family. The booking process was very easy and straightforward. The chat support was very helpful in answering my queries. The staff were very friendly and I felt safe in their hands.The campsite was amazing and the staff at the campsite were very friendly and helpful. The tents were clean and comfortable. The food served was really nice. I am glad I chose Suncamp Holidays to book my first camping holiday in Spain.

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Conclusion

Reviewers most commonly praise Suncamp Holidays for friendly on-site staff, helpful chat support and generally clean, well-equipped accommodation. Multiple reviews highlight positive facilities such as wifi, showers and kitchens in tents, and many customers report feeling safe. However, some recent reports describe website and payment problems and a small number of on-site issues (noise, lack of shade, missing kitchen items). If you are considering booking, check accommodation location, bed-linen/housekeeping options and confirm payment status with customer support before travel.