Suncamp Holidays
Experiences & Reviews
Suncamp Holidays is a UK-based holiday operator specialising in campsite, mobile-home and pre-pitched tent bookings across European destinations. The company provides online booking and customer support for family-oriented campsites and short-break stays, typically offering a range of self-catering accommodation and on-site facilities.
Overview & Key Metrics
Our Analysis
Service quality
Reviews most often praise friendly, helpful staff and useful chat support; a minority report poor customer-service handling and billing disputes.
Value for money
Pricing or perceived value is rarely mentioned in these reviews; there is no consistent evidence on cost versus satisfaction.
User experience
Booking is described as straightforward by some users, while others report website login and payment failures affecting the experience.
Product quality
Accommodation and facilities are often described as clean and well equipped; occasional complaints note missing kitchen items, lack of shade and noise issues.
Communication
Many reviewers mention helpful chat or on-site staff; a few describe repeated or aggressive follow-up phone calls from customer service.
Overall experience
Most reviewers report a positive holiday overall, citing safety, friendliness and good facilities; a minority experienced booking or campsite drawbacks.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (November 2021 – September 2025).
Ass*hole customer service. Forcing us to pay for no reason.
"Horrendous customer service and website. The website wont log me in, so we contacted support several times.The payment didnt work either. It never wor..."
Campinging holiday in Spain
"I have never been camping before so I was a little dubious about going away. But with Suncamp Holidays, everything was made easy and I had a lovely time with my family. The booking process was very easy and straightforward. The chat support was very helpful in answering my queries. The staff were very friendly and I felt safe in their hands.The campsite was amazing and the staff at the campsite were very friendly and helpful. The tents were clean and comfortable. The food served was really nice. I am glad I chose Suncamp Holidays to book my first camping holiday in Spain. "
Sunlodge Vrsar Valkanela
"Hi, the house was very nice, big terrace and equipped very well. We have tried many different mobile homes and yours was definitely on our wish list...."
Nice stay
"Nice stay, nice location, good wifi, good show..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Ass*hole customer service. Forcing us to pay for no reason.
Horrendous customer service and website. The website wont log me in, so we contacted support several times.The payment didnt work either. It never wor...
Great
Great, friendly service received. Will highly recommend suncamp holidays t...
All is veri good help en safe.
All is veri goo...
Nice stay
Nice stay, nice location, good wifi, good show...
Friendly
...
Sunlodge Vrsar Valkanela
Hi, the house was very nice, big terrace and equipped very well. We have tried many different mobile homes and yours was definitely on our wish list....
Prima to the point en geen poespas
Prima to the poin...
Prettig en efficient
...
Campinging holiday in Spain
I have never been camping before so I was a little dubious about going away. But with Suncamp Holidays, everything was made easy and I had a lovely time with my family. The booking process was very easy and straightforward. The chat support was very helpful in answering my queries. The staff were very friendly and I felt safe in their hands.The campsite was amazing and the staff at the campsite were very friendly and helpful. The tents were clean and comfortable. The food served was really nice. I am glad I chose Suncamp Holidays to book my first camping holiday in Spain.
Conclusion
Reviewers most commonly praise Suncamp Holidays for friendly on-site staff, helpful chat support and generally clean, well-equipped accommodation. Multiple reviews highlight positive facilities such as wifi, showers and kitchens in tents, and many customers report feeling safe. However, some recent reports describe website and payment problems and a small number of on-site issues (noise, lack of shade, missing kitchen items). If you are considering booking, check accommodation location, bed-linen/housekeeping options and confirm payment status with customer support before travel.