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We Collect & Analyse Reviews

Norfolk Hideaways
Experiences & Reviews

Norfolk Hideaways is a UK holiday letting agency that lists and manages self‑catering cottages in Norfolk. It operates an online booking service and offers property management and guest support aimed at short breaks and family holidays. People researching the agency will typically look for information on booking policies, property standards, pet policies and customer service responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 17d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many reviewers report helpful, responsive staff who can resolve issues, but an almost equal number describe poor follow‑up or refusal to take responsibility.

Share
22%
Mixed
💰

Value for money

Several reviews complain about losing deposits, unexpected charges or high prices for substandard accommodation and limited flexibility on refunds.

Share
5%
Weak
⚡

User experience

Some guests praise the website and clear booking instructions; others highlight misleading listings, unclear check‑in details and confusing owner/agent information.

Share
9%
Mixed
🔧

Product quality

Reported property standards vary: many stays are described as spotless and well equipped, while many others cite mould, poor cleanliness and maintenance problems.

Share
20%
Mixed
📞

Communication

Communications are often described as prompt and helpful, but multiple guests report unanswered emails, unclear contact details and reliance on owners.

Share
20%
Mixed
⭐

Overall experience

Overall impressions split: numerous highly positive holidays contrasted with frequent reports of early departures, safety or hygiene concerns.

Share
24%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Amanda Woollaston
External Source Sep 30, 2025

Disappointing

Booked a very expensive cottage and ended up with a staircase that was treacherous and so many rules and regulations that we left four days early and...

R
Rich Lane
External Source Sep 19, 2025

Curlew Apartment

Curlew Apartment, Wells-next-the-Sea. Lovely, bright and well equipped apartment with own car parking space, only 30 yards or so from the main road by...

M
MRS JEWSON
External Source Sep 16, 2025

Information booklet should make clear it is the owner's contact details, not the agent.

The Old Manor House, Brancaster. The house itself was as advertised-well equipped and very clean. However the cold tap in one of the bedrooms would no...

J
Joe Moyes
External Source Sep 15, 2025

We had a fantastic stay at Avocet Lodge

We had a fantastic stay at Avocet Lodge. The lodge itself is beautifully designed – modern, spacious, and extremely comfortable. The bathroom was slee...

d
dave hammond
External Source Sep 06, 2025

Cartshed lodge!

Cartshed lodge! Lovely place, garden etc. However…… Dog owners beware!!! Felt misled by “dog friendly “ accommodation . Felt like we were more tolerat...

K
Katy Harrison
External Source Aug 20, 2025

No private outside space

Misleading write up about the Barn as said had outside area to sit in - but found no private outside space, only a bench (broken back) and a garden be...

S
S K
External Source Jun 26, 2025

Great Response to Issues

This was our second stay in Burnham Market in property managed by Norfolk Hideaways. We had a great time last year but sadly the standard of the accom...

P
Patrick Ward
External Source Jun 25, 2025

We stayed at the Malthouse in Norfolk…

We stayed at the Malthouse in Norfolk and found it completely unsuitable for children, the house stank of dog when we arrived, there was dead flys eve...

P
Peter Rea
External Source Jun 22, 2025

Poor Standards of Cleanliness, Hygiene & Customer Service

Norfolk Hideaways acts as an agent for the property owner, so take zero responsibility for issues when things go wrong. We booked Holly Lodge at Wells...

S
Sandra
External Source Jun 03, 2025

A wonderful holiday at Scarrowbeck…

A wonderful holiday at Scarrowbeck House. Perfect accommodation for our family across three generations. All the rooms were beautifully decorated and...

B
Beauty lover
External Source May 15, 2025

First choice for UK holidays

We have just returned from a very enjoyable family holiday in Norfolk and once again have been very impressed with the Hideaways holiday letting agenc...

i
ian marcroft
External Source Apr 30, 2025

I always judge a company by how well…

I always judge a company by how well they do when things go wrong. There are far too many of these companies around who smell making money out people...

J
Jennie Ward
External Source Mar 27, 2025

Very efficient and helpful service

Having been a homeowner and now a client my experience has always...

M
Mrs Vernon
External Source Mar 26, 2025

Easy to book and select properties

Easy to book and select properties. All friendly members of team on the phone and very helpful. Stayed in the cutest cottage and staff made it easy to...

R
Richard Tinney
External Source Mar 24, 2025

Fantastic service from the 'Bookings…

Fantastic service from the 'Bookings Team' at Norfolk Hideaways who helped us with our recent walking holiday on the North Norf...

g
glen boulton
External Source Mar 21, 2025

Great service and wonderful holidays

Have booked two properties in Burnham Market in the last 5 months through Norfolk Hideaways, Mahonia Cottage and Horatio Cottage and both experiences...

S
Steve Johnstone
External Source Mar 16, 2025

FIRST CLASS SERVICE AND ACCOMODATION

Our experience with Norfolk Hideaways over the years has always been excellent. Very good communication, have assisted and helped us choose the perfec...

R
Rebstuff
External Source Mar 09, 2025

Dishonest, unhelpful and very poor management

I thought it would be good to add feedback on Norfolk hideaways, as I am the owner of a holiday cottage which was being fully managed by them. The ser...

J
JM
External Source Nov 26, 2024

First and last time

First and last time I have used Norfolk Hideaways, shockingly bad customer service. Customers should be aware, even though you book a property through...

G
Gary Bennett
External Source Aug 14, 2024

Perfect large family holiday

Great weather. Lovely area. Kind and friendly owner. Brilliant large listed family home. Perfect for 12 of us. Real charm and character. Huge garden w...

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Conclusion

Reviews for Norfolk Hideaways show a pattern of mixed outcomes. Many guests praise the booking process, prompt replies and well‑equipped properties, and some staff are credited with resolving problems swiftly (for example arranging moves between properties). However, a significant number of reviews report cleanliness and maintenance failures (mould, stained linens, faulty taps), strict or unclear pet rules, and difficulties over deposits or owner‑agent responsibility. Prospective bookers should check the specific property description and pet policy carefully, request clear check‑in instructions in advance, and consider taking photos at arrival if there are concerns.