Norfolk Hideaways
Experiences & Reviews
Norfolk Hideaways is a UK holiday letting agency that lists and manages self‑catering cottages in Norfolk. It operates an online booking service and offers property management and guest support aimed at short breaks and family holidays. People researching the agency will typically look for information on booking policies, property standards, pet policies and customer service responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report helpful, responsive staff who can resolve issues, but an almost equal number describe poor follow‑up or refusal to take responsibility.
Value for money
Several reviews complain about losing deposits, unexpected charges or high prices for substandard accommodation and limited flexibility on refunds.
User experience
Some guests praise the website and clear booking instructions; others highlight misleading listings, unclear check‑in details and confusing owner/agent information.
Product quality
Reported property standards vary: many stays are described as spotless and well equipped, while many others cite mould, poor cleanliness and maintenance problems.
Communication
Communications are often described as prompt and helpful, but multiple guests report unanswered emails, unclear contact details and reliance on owners.
Overall experience
Overall impressions split: numerous highly positive holidays contrasted with frequent reports of early departures, safety or hygiene concerns.
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Poor Standards of Cleanliness, Hygiene & Customer Service
"Norfolk Hideaways acts as an agent for the property owner, so take zero responsibility for issues when things go wrong. We booked Holly Lodge at Wells..."
Curlew Apartment
"Curlew Apartment, Wells-next-the-Sea. Lovely, bright and well equipped apartment with own car parking space, only 30 yards or so from the main road by..."
We stayed at the Malthouse in Norfolk…
"We stayed at the Malthouse in Norfolk and found it completely unsuitable for children, the house stank of dog when we arrived, there was dead flys eve..."
Great Response to Issues
"This was our second stay in Burnham Market in property managed by Norfolk Hideaways. We had a great time last year but sadly the standard of the accom..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Disappointing
Booked a very expensive cottage and ended up with a staircase that was treacherous and so many rules and regulations that we left four days early and...
Curlew Apartment
Curlew Apartment, Wells-next-the-Sea. Lovely, bright and well equipped apartment with own car parking space, only 30 yards or so from the main road by...
Information booklet should make clear it is the owner's contact details, not the agent.
The Old Manor House, Brancaster. The house itself was as advertised-well equipped and very clean. However the cold tap in one of the bedrooms would no...
We had a fantastic stay at Avocet Lodge
We had a fantastic stay at Avocet Lodge. The lodge itself is beautifully designed – modern, spacious, and extremely comfortable. The bathroom was slee...
Cartshed lodge!
Cartshed lodge! Lovely place, garden etc. However…… Dog owners beware!!! Felt misled by “dog friendly “ accommodation . Felt like we were more tolerat...
No private outside space
Misleading write up about the Barn as said had outside area to sit in - but found no private outside space, only a bench (broken back) and a garden be...
Great Response to Issues
This was our second stay in Burnham Market in property managed by Norfolk Hideaways. We had a great time last year but sadly the standard of the accom...
We stayed at the Malthouse in Norfolk…
We stayed at the Malthouse in Norfolk and found it completely unsuitable for children, the house stank of dog when we arrived, there was dead flys eve...
Poor Standards of Cleanliness, Hygiene & Customer Service
Norfolk Hideaways acts as an agent for the property owner, so take zero responsibility for issues when things go wrong. We booked Holly Lodge at Wells...
A wonderful holiday at Scarrowbeck…
A wonderful holiday at Scarrowbeck House. Perfect accommodation for our family across three generations. All the rooms were beautifully decorated and...
First choice for UK holidays
We have just returned from a very enjoyable family holiday in Norfolk and once again have been very impressed with the Hideaways holiday letting agenc...
I always judge a company by how well…
I always judge a company by how well they do when things go wrong. There are far too many of these companies around who smell making money out people...
Very efficient and helpful service
Having been a homeowner and now a client my experience has always...
Easy to book and select properties
Easy to book and select properties. All friendly members of team on the phone and very helpful. Stayed in the cutest cottage and staff made it easy to...
Fantastic service from the 'Bookings…
Fantastic service from the 'Bookings Team' at Norfolk Hideaways who helped us with our recent walking holiday on the North Norf...
Great service and wonderful holidays
Have booked two properties in Burnham Market in the last 5 months through Norfolk Hideaways, Mahonia Cottage and Horatio Cottage and both experiences...
FIRST CLASS SERVICE AND ACCOMODATION
Our experience with Norfolk Hideaways over the years has always been excellent. Very good communication, have assisted and helped us choose the perfec...
Dishonest, unhelpful and very poor management
I thought it would be good to add feedback on Norfolk hideaways, as I am the owner of a holiday cottage which was being fully managed by them. The ser...
First and last time
First and last time I have used Norfolk Hideaways, shockingly bad customer service. Customers should be aware, even though you book a property through...
Perfect large family holiday
Great weather. Lovely area. Kind and friendly owner. Brilliant large listed family home. Perfect for 12 of us. Real charm and character. Huge garden w...
Conclusion
Reviews for Norfolk Hideaways show a pattern of mixed outcomes. Many guests praise the booking process, prompt replies and well‑equipped properties, and some staff are credited with resolving problems swiftly (for example arranging moves between properties). However, a significant number of reviews report cleanliness and maintenance failures (mould, stained linens, faulty taps), strict or unclear pet rules, and difficulties over deposits or owner‑agent responsibility. Prospective bookers should check the specific property description and pet policy carefully, request clear check‑in instructions in advance, and consider taking photos at arrival if there are concerns.