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We Collect & Analyse Reviews

Virgin Experience
Experiences & Reviews

Virgin Experience (often trading as Virgin Experience Days) is a UK gift-experience retailer that sells vouchers for activities and days out — from afternoon tea and spa breaks to driving and adventure experiences. Vouchers are typically redeemed at partner venues and bookings are made via the company website or customer support channels. Consumers commonly look for details on booking, voucher delivery, partner availability and customer service when researching this provider.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 27d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Several reviewers praise polite, helpful staff and resolved queries; however, others describe cancellations, delays and unresolved order problems.

Share
15%
Mixed
💰

Value for money

A number of reviewers report good value for money, while a few mention problems applying discounts or frustration about voucher/price interactions.

Share
8%
Mixed
⚡

User experience

Most reviewers describe the website and booking flow as quick, clear and easy; a minority report confusing pages or voucher-payment issues.

Share
38%
Strong
🔧

Product quality

Attendees report well organised, enjoyable activities (for example afternoon tea) and a wide choice of experiences across categories.

Share
12%
Strong
📞

Communication

Several customers highlight fast, helpful responses (including named staff and WhatsApp); others report poor or late updates about bookings.

Share
15%
Mixed
⭐

Overall experience

Many reviewers express satisfaction with booking and the day itself, but some report serious issues such as non-delivery or cancelled experiences.

Share
12%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Kai
trustpilot.com Sep 30, 2025

Easy to book. Great price!

Easy to understand what's included in the experience and...

D
DR
trustpilot.com Sep 30, 2025

Easy to order

Easy to order, great support for any...

S
Sonia Wilkinson
trustpilot.com Sep 30, 2025

A great way to choose a present for…

A great way to choose...

F
Faran
trustpilot.com Sep 30, 2025

Quick & Easy

It was a quick and easy process to get the voucher and pretty straight...

J
Jayne Allen
trustpilot.com Sep 30, 2025

Company went out of business

Company went out of business ! i had booked a family members birthday experience , booked accommodation too . Not told the...

N
Nitin Kotecha
trustpilot.com Sep 30, 2025

Not a good website

...

C
Cass
trustpilot.com Sep 30, 2025

Great customer service from Chantel at…

Great customer service from Chantel at Virgin experiences was amazing sorted my query p...

C
Caroline Mewett
trustpilot.com Sep 30, 2025

Easy to book

...

J
Janet James
trustpilot.com Sep 30, 2025

Great and easy website to use

Great and easy website to...

T
Tariq Malik
trustpilot.com Sep 30, 2025

Cassie was amazing used WhatsApp to…

Cassie was amazing used WhatsApp to communicate and respo...

S
Stuart Skyrme
trustpilot.com Sep 30, 2025

I found it straight forward with my…

I found it straight f...

J
Jackie Harvey
trustpilot.com Sep 30, 2025

Abigail

...

C
Colin
trustpilot.com Sep 30, 2025

absolutly brilliant customer service…

absolutly brilliant cu...

P
Paul Tipper
trustpilot.com Sep 30, 2025

Really user unfriendly process to use a…

Really user unfriendly process to use a voucher to pay. It also won't let you u...

d
david gibb
trustpilot.com Sep 30, 2025

It was very easy to use

...

R
Robert Wickens
trustpilot.com Sep 30, 2025

Easy to book and clear details of what…

Easy to book and clear details of what...

J
Jess
trustpilot.com Sep 30, 2025

Incredibly easy to book

Incredibly easy to book with a large variety of days out to choose...

A
Anne Butterick
trustpilot.com Sep 30, 2025

Birthday

It was really easy and simple to order and was delivered instantly. T...

D
David
trustpilot.com Sep 30, 2025

Delicious afternoon tea

Delicious afternoon tea. Lovely, friendly and helpful staff....

L
Lesley Jadaa
trustpilot.com Sep 30, 2025

Easy to use system

...

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Conclusion

Reviews show a clear split: many customers find Virgin Experience easy to use, with quick voucher delivery, helpful named staff and good choice of activities. Several reviewers explicitly praise customer support channels (including WhatsApp) and describe the experiences themselves as well organised. Conversely, some reviews describe significant problems: delayed or missing orders, confusion on the website, voucher-payment issues and at least one report of a cancelled experience on arrival. If you plan to buy, check voucher terms, confirm partner availability and retain communications from customer support to help resolve any issues quickly.