Customers point to a wide range of activities and several standout days out, especially afternoon tea and steam-train trips. Many praise fast online ordering and instant voucher delivery. Common issues include vouchers that don’t work, limited availability, and late cancellations. Some named staff get credit for sorting problems, while others describe automated or absent support and an unexpected subscription add-on.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering was simple, delivery was instant, with lots of activity choices.
“It was really easy and simple to order and was delivered instantly.”
LeeAnn and Caryn were helpful and resolved the issue straight away.
“LeeAnn & Caryn on X, were incredibly helpful!”
Multiple booking failures and lack of support led to paying extra and refused refund.
“Virgin does not respond to any of mine or the pilots requests for assistance.”
An unwanted MemoryMakers+ subscription was automatically added and cannot be cancelled.
“automatically added MemoryMakers+ subscription”
Customers describe repeated booking failures, cancelled reservations, and trouble finding alternative dates. Several reviews name individual agents who stepped in quickly and fixed issues. Many complaints also mention refunds that never get resolved or no help when dates aren’t available.
Many buyers say they got the experience they expected for a fair price, and call specific outings good value. Others object to added charges and say booking direct would have cost less. Value complaints often tie to experiences that feel shorter or reduced compared with what was advertised.
Many reviews applaud a simple booking process, clear inclusions, and instant voucher delivery. Other customers report download errors, activation codes that fail, and payment problems that stop checkout. Frustration also shows up when booking takes too many steps or screens are hard to follow.
Comments on the activity or venue quality are fewer, but specific. Several guests describe excellent food and well-run days out. A smaller group report poor food and a rushed setup at venue-based experiences.
Many customers criticise slow replies, automated messages, or no response at all, with long waits to reach a person. A repeated complaint is an unrequested MemoryMakers+ subscription being added. Some users say issues were resolved through WhatsApp or by named staff who replied fast.
Feedback splits between highly rated, enjoyable experiences and low-rated trips blocked by booking problems. Positive reviews focus on smooth buying and good days out. Negative reviews focus on unusable vouchers, booking dead ends, and poor support or refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
There were lots of ideas and good choices available.
“Lots of ideas & good choices”
Digital voucher email arrived but voucher download failed with an error.
“i am unable to download the voucher”
Virgin failed to provide circuit availability and caused extra refund steps.
“Virgin totally fails to provide availabililty of these circuits.”
LeeAnn and Caryn were helpful and resolved the issue straight away.
“LeeAnn & Caryn on X, were incredibly helpful!”
Good value for money and a great experience.
“Good value for money and great experience”
Booking a holiday requires many steps and is a hassle.
“it takes a lot of steps to book a holiday. hassle”
The recipient details were missing and the voucher was not received.
“recipient name and email address to which it should go, is MISSING!”
Unable to book and customer service was slow and unhelpful.
“I’ve been unable to book any experience.”
An unwanted MemoryMakers+ subscription was automatically added and cannot be cancelled.
“automatically added MemoryMakers+ subscription”
Received exactly what was wanted at a reasonable cost.
“Got exactly what I wanted at a reasonable cost.”
Purchase was easy with lots of information provided.
“Easy to buy, lots of information”
No availability until September despite voucher expiring in May.
“No availability at all until Sep, despite the voucher running out in May.”
The system was frustrating and not easy to use.
“A frustrating system. Not easy to use.”
Afternoon tea had fantastic food and flowing Prosecco.
“Great afternoon tea, food was fantastic and the Prosecco was free flowing.”
The booking process was easy to complete.
“Easy to book”
An attempt was made to sign me up to MemoryMakers without consent.
“They tried without success to sign me up to MM.”
Choosing a birthday gift was straightforward and the information was clear.
“The information was clear.”
Leeann quickly resolved a code redemption issue and was very helpful.
“Customer service was amazing!”
I expected an electronic gift card but was forced to pay for delivery.
“I have to pay £2.99 for delivery and wait for the card.”
The activity was great fun and Nic made it enjoyable.
“Nic made it really enjoyable”
Original experience was unavailable and exchanging was impossible; poor service.
“Couldn't exchange or book anything else or extend”
Customer service was automated and unresponsive with no human contact.
“The customer service is a ‘bot’ there is not a person to talk too..”
Booking process was simple and inclusions were clear.
“Easy to understand what's included in the experience”
Ordering was easy and support handled queries well.
“Easy to order, great support for any queries.”
A great way to choose a present for friends.
“A great way to choose a present for friends”
The voucher process was quick, easy and straightforward to follow.
“It was a quick and easy process to get the voucher”
Company had closed and did not inform customers; customer service was poor.
“Company went out of business !”
The website was confusing and not good.
“Not a good website Confusing”
Chantel provided prompt, efficient and very polite customer service.
“Great customer service from Chantel at Virgin experiences”
The booking process was easy to complete.
“Easy to book”
Website was great and easy to use with good value for money.
“Great and easy website to use.”
Cassie responded quickly via WhatsApp and resolved the issue.
“Cassie was amazing used WhatsApp to communicate”
My enquiry was handled in a straightforward manner.
“I found it straight forward with my enquiry”
The booking system was very good.
“A very good booking system”
The customer service was absolutely brilliant.
“absolutly brilliant customer service the best”
Voucher payment process was user-unfriendly and blocked discount codes.
“Really user unfriendly process to use a voucher to pay.”
The system was very easy to use.
“It was very easy to use”
Booking was easy and details of the day were clear.
“Easy to book and clear details of what the day entails.”
Booking was incredibly easy with a large variety and clear information.
“Incredibly easy to book with a large variety of days out to choose from.”
Ordering was simple, delivery was instant, with lots of activity choices.
“It was really easy and simple to order and was delivered instantly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Virgin Experience runs an online marketplace for gift experiences and activity vouchers. It lists options such as afternoon tea, steam-train trips, and special tours. Customers can buy digital or physical vouchers, then redeem codes for specific dates or venues. The company handles bookings, voucher activation, and customer support through its website and messaging channels.