Reviews show a clear split: many customers find Virgin Experience easy to use, with quick voucher delivery, helpful named staff and good choice of activities. Several reviewers explicitly praise customer support channels (including WhatsApp) and describe the experiences themselves as well organised. Conversely, some reviews describe significant problems: delayed or missing orders, confusion on the website, voucher-payment issues and at least one report of a cancelled experience on arrival. If you plan to buy, check voucher terms, confirm partner availability and retain communications from customer support to help resolve any issues quickly.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and the company provided no useful updates or responses.
“I have yet to receive anything from this company.”
Booking process was simple and inclusions were clear.
“Easy to understand what's included in the experience”
Chantel provided prompt, efficient and very polite customer service.
“Great customer service from Chantel at Virgin experiences”
Afternoon tea was delicious with friendly staff and well organised.
“Delicious afternoon tea.”
Several reviewers praise polite, helpful staff and resolved queries; however, others describe cancellations, delays and unresolved order problems.
A number of reviewers report good value for money, while a few mention problems applying discounts or frustration about voucher/price interactions.
Most reviewers describe the website and booking flow as quick, clear and easy; a minority report confusing pages or voucher-payment issues.
Attendees report well organised, enjoyable activities (for example afternoon tea) and a wide choice of experiences across categories.
Several customers highlight fast, helpful responses (including named staff and WhatsApp); others report poor or late updates about bookings.
Many reviewers express satisfaction with booking and the day itself, but some report serious issues such as non-delivery or cancelled experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Afternoon tea was delicious with friendly staff and well organised.
“Delicious afternoon tea.”
The system was easy to use.
“Easy to use system”
Booking was cancelled last minute and refund process was problematic.
“OUR TICKETS HAVE JUST BEEN CANCELLED LESS THAN 2 WEEKS BEFORE OUR BOOKING”
Afternoon tea was not fresh, poorly presented and rushed.
“The afternoon tea wasn't fresh at all and so disappointing.”
Steam train afternoon was enjoyable with knowledgeable owner and lovely tea.
“We had a great afternoon on the steam train trip.”
Steak meal was undercooked and sides were overcooked, very poor quality.
“The meal was disgusting, undercooked steak, crucified chips and onion rings”
Availability was extremely limited and the company did not assist or refund.
“availability to book has been limited to either two days in each year”
Tickets bought through Virgin were poor seats and much pricier than box office.
“the only tickets you can actually purchase are right at the back of the upper circle”
Website links failed, support provided no resolution and refund was refused.
“none of the links on the website were working to make the booking.”
Multiple booking failures and lack of support led to paying extra and refused refund.
“Virgin does not respond to any of mine or the pilots requests for assistance.”
Voucher errors and poor communication left birthday gift unusable.
“The Birthday present I bought in January was worthless”
Activation codes failed and customer support was unreachable.
“It's a con do not buy tickets...”
Experience was overpriced with unexpected extras and short ride.
“less than 10 minutes and spent £300 never again!!”
Unable to book experience before voucher expired, wasted money.
“A total waste of money.”
Customer service unresponsive for 15 days; experience likely ruined.
“You are waiting for another team to respond.”
Much cheaper booking directly; Virgin's process was complicated.
“Would have been cheaper to book directly”
Company poorly organised with very poor customer service.
“very poor organisation and even worse customer services”
Repeated cancellations and poor communication left experience unresolved.
“6 years I’ve waited on the hot air balloon experience and everytime it was cancelled.”
Voucher payment system repeatedly rejected valid cards and support unhelpful.
“oops, please try again with a different card”
Voucher booking errors and poor service left child disappointed.
“my code for Anfield tour for 3 became non existent”
I was going to give this as a gift but I'm going to buy something else to replace it. This company is a joke - they don't even have the order in their system. They said it's on "advanced order" and will take three weeks from the date of purchase for delivery. That was three weeks ago and I have yet to receive anything from this company. I have tried to contact them several times with the same response. No new updates on how far my delivery has come.I had bought the gift for my mom who lives in another state and I never got to give it to her after the delay.I would not recommend this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Virgin Experience (often trading as Virgin Experience Days) is a UK gift-experience retailer that sells vouchers for activities and days out — from afternoon tea and spa breaks to driving and adventure experiences. Vouchers are typically redeemed at partner venues and bookings are made via the company website or customer support channels. Consumers commonly look for details on booking, voucher delivery, partner availability and customer service when researching this provider.