Reviews show a clear split: many customers find Virgin Experience easy to use, with quick voucher delivery, helpful named staff and good choice of activities. Several reviewers explicitly praise customer support channels (including WhatsApp) and describe the experiences themselves as well organised. Conversely, some reviews describe significant problems: delayed or missing orders, confusion on the website, voucher-payment issues and at least one report of a cancelled experience on arrival. If you plan to buy, check voucher terms, confirm partner availability and retain communications from customer support to help resolve any issues quickly.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and the company provided no useful updates or responses.
“I have yet to receive anything from this company.”
Booking process was simple and inclusions were clear.
“Easy to understand what's included in the experience”
Chantel provided prompt, efficient and very polite customer service.
“Great customer service from Chantel at Virgin experiences”
Afternoon tea was delicious with friendly staff and well organised.
“Delicious afternoon tea.”
Several reviewers praise polite, helpful staff and resolved queries; however, others describe cancellations, delays and unresolved order problems.
A number of reviewers report good value for money, while a few mention problems applying discounts or frustration about voucher/price interactions.
Most reviewers describe the website and booking flow as quick, clear and easy; a minority report confusing pages or voucher-payment issues.
Attendees report well organised, enjoyable activities (for example afternoon tea) and a wide choice of experiences across categories.
Several customers highlight fast, helpful responses (including named staff and WhatsApp); others report poor or late updates about bookings.
Many reviewers express satisfaction with booking and the day itself, but some report serious issues such as non-delivery or cancelled experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
There were lots of ideas and good choices available.
“Lots of ideas & good choices”
Digital voucher email arrived but voucher download failed with an error.
“i am unable to download the voucher”
Virgin failed to provide circuit availability and caused extra refund steps.
“Virgin totally fails to provide availabililty of these circuits.”
LeeAnn and Caryn were helpful and resolved the issue straight away.
“LeeAnn & Caryn on X, were incredibly helpful!”
Good value for money and a great experience.
“Good value for money and great experience”
Booking a holiday requires many steps and is a hassle.
“it takes a lot of steps to book a holiday. hassle”
The recipient details were missing and the voucher was not received.
“recipient name and email address to which it should go, is MISSING!”
Unable to book and customer service was slow and unhelpful.
“I’ve been unable to book any experience.”
An unwanted MemoryMakers+ subscription was automatically added and cannot be cancelled.
“automatically added MemoryMakers+ subscription”
Received exactly what was wanted at a reasonable cost.
“Got exactly what I wanted at a reasonable cost.”
Purchase was easy with lots of information provided.
“Easy to buy, lots of information”
No availability until September despite voucher expiring in May.
“No availability at all until Sep, despite the voucher running out in May.”
The system was frustrating and not easy to use.
“A frustrating system. Not easy to use.”
Afternoon tea had fantastic food and flowing Prosecco.
“Great afternoon tea, food was fantastic and the Prosecco was free flowing.”
The booking process was easy to complete.
“Easy to book”
An attempt was made to sign me up to MemoryMakers without consent.
“They tried without success to sign me up to MM.”
Choosing a birthday gift was straightforward and the information was clear.
“The information was clear.”
Leeann quickly resolved a code redemption issue and was very helpful.
“Customer service was amazing!”
I expected an electronic gift card but was forced to pay for delivery.
“I have to pay £2.99 for delivery and wait for the card.”
The activity was great fun and Nic made it enjoyable.
“Nic made it really enjoyable”
Original experience was unavailable and exchanging was impossible; poor service.
“Couldn't exchange or book anything else or extend”
Customer service was automated and unresponsive with no human contact.
“The customer service is a ‘bot’ there is not a person to talk too..”
Booking process was simple and inclusions were clear.
“Easy to understand what's included in the experience”
Ordering was easy and support handled queries well.
“Easy to order, great support for any queries.”
A great way to choose a present for friends.
“A great way to choose a present for friends”
The voucher process was quick, easy and straightforward to follow.
“It was a quick and easy process to get the voucher”
Company had closed and did not inform customers; customer service was poor.
“Company went out of business !”
The website was confusing and not good.
“Not a good website Confusing”
Chantel provided prompt, efficient and very polite customer service.
“Great customer service from Chantel at Virgin experiences”
The booking process was easy to complete.
“Easy to book”
Website was great and easy to use with good value for money.
“Great and easy website to use.”
Cassie responded quickly via WhatsApp and resolved the issue.
“Cassie was amazing used WhatsApp to communicate”
My enquiry was handled in a straightforward manner.
“I found it straight forward with my enquiry”
The booking system was very good.
“A very good booking system”
The customer service was absolutely brilliant.
“absolutly brilliant customer service the best”
Voucher payment process was user-unfriendly and blocked discount codes.
“Really user unfriendly process to use a voucher to pay.”
The system was very easy to use.
“It was very easy to use”
Booking was easy and details of the day were clear.
“Easy to book and clear details of what the day entails.”
Booking was incredibly easy with a large variety and clear information.
“Incredibly easy to book with a large variety of days out to choose from.”
Ordering was simple, delivery was instant, with lots of activity choices.
“It was really easy and simple to order and was delivered instantly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Virgin Experience (often trading as Virgin Experience Days) is a UK gift-experience retailer that sells vouchers for activities and days out — from afternoon tea and spa breaks to driving and adventure experiences. Vouchers are typically redeemed at partner venues and bookings are made via the company website or customer support channels. Consumers commonly look for details on booking, voucher delivery, partner availability and customer service when researching this provider.