Many customers describe quick, straightforward booking on Tiqets’ website and app, and they praise venue visits and knowledgeable guides. A tight cluster of complaints points to refunds being refused, strict rescheduling rules, and incorrect or invalid tickets that blocked entry. Communication gets mixed reviews: helpful for visit details, but described as misleading or templated when problems arise. Overall feedback splits between smooth bookings and repeated service breakdowns.
Examples from available reviews (Mar 2022 – Mar 2026).
App made booking and finding QR codes easy with helpful info.
“Easy to book and find the tickets/QR code in the app.”
Guide was informative and horses were well looked after.
“Our guide was very informative and passionate about the horses and school.”
Received ticket for wrong date; support refused to fix, risking denied entry.
“the official ticket they issued was for 17 May 2026 — a completely different date.”
Aquarium closed due to fire; Tiqets refused refund for unusable tickets.
“this company being willing to honor a refund”
A large share of negative reviews describes refused refunds, no option to reschedule, and booking errors that never got fixed. Several reviewers say customer service did not correct wrong tickets or retrieve lost bookings. A smaller group mentions fast or compassionate help in a few isolated cases.
Several reviewers say they found competitive pricing, discounts, and money-saving tips on the platform. Others point to what they see as overcharging for certain attractions or added fees on specific bookings. Feedback includes both positive and negative views.
Positive reviews repeatedly mention easy booking, clear checkout steps, and an app that keeps QR codes and meeting details in one place. Many customers say they saved time at venues, including shorter queues and quick entry. Complaints about usability appear far less often than these positive notes.
Several reviewers report serious ticket issues: wrong dates, missing QR codes, and tickets that were already used or invalid and rejected at the venue. In multiple cases, these failures led directly to denied entry or lost bookings. A small number of reviews also mentions getting access to certain attractions that were otherwise hard to find.
Some reviewers highlight clear notes on opening hours and timely updates. Others repeatedly report misleading listings, currency display mistakes, refusal to provide invoices, and templated or unresponsive replies. Feedback shows both useful and frustrating communication.
Reviews are sharply split between many five-star accounts of smooth digital booking and strong tours, and many one-star accounts describing unresolved service problems. The difference mainly comes down to whether the booking went through without ticket issues or customer-service trouble. No single overall mood stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service promptly refunded money after illness and showed compassion.
“the company very kindly refunded our money.”
Colours were beautiful in late September afternoon.
“Colours were beautiful late afternoon in late Sept”
Ticket pickup and entry were fast and efficient; reviewer would reuse service.
“The entire process of picking up tickets, and entering the venue was fast and efficient.”
App made booking and finding QR codes easy with helpful info.
“Easy to book and find the tickets/QR code in the app.”
Online booking and redemption via the app were straightforward.
“Online booking, redemption n monitoring via the app was a breeze.”
Website offered misleading alternative ticket for different venue; customer service templated reply.
“it’s a very easy mistake to make.”
Platform was easy and straightforward for booking activities.
“Really easy to use and quite straightforward when trying to book activities.”
Service was useful, helped save money and suggested activities.
“I found it very useful and helpful and saved me money.”
Support refused to issue VAT invoice and didn't respond to email.
“I was told in a WhatsApp message that there was no such possibility”
Trips in Krakow went smoothly; one third-party trip had issues.
“All trips went smoothly in krakow Poland.”
Reviewer calls it the most dependable solution for scam victims.
“THE MOST DEPENDABLE SOLUTION FOR SCAM VICTIMS”
Customer was denied rescheduling despite accidental booking and rigid policy.
“All I want to do is reschedule but I'm being told that I cannot”
Reviewer calls the website scammy and warns to stay away.
“Just another scammy Indian website. Stay well clear!!!”
Company refused to amend booking after daughter's seizure and were condescending.
“no you can't amend time slot”
Reviewer warns not to use company because it won't refund mistaken purchases.
“Don't use this company they don't offer refunds to people that make mistakes when buying tickets”
Event listing was misleading and Tiqets refused a requested partial refund.
“The website promises free wine tasting during the break.”
Reviewer discovered boat tickets had already been used and was not reimbursed.
“the boat tickets have already been used in the previous month!”
Reviewer criticises poor customer service despite claimed 24/7 support.
“customer service is terrible”
No guide arrived for the booked tour and Tiqets refused a refund.
“No guide so we can’t go in as they have the tickets.”
Purchased wrong location tickets and Tiqets refused to refund the mistake.
“Never use Tiqets or similar companies as if something goes wrong they will not help.”
I recently used Tiqets to book tickets for an amusement park, and I must say that my experience was truly remarkable. The website allowed me to easily browse through a variety of attractions and museums from around the world, select the ones I wanted to visit, and instantly purchase tickets without having to wait in long lines.
One of the strengths of Tiqets is its user-friendly interface which made navigating the site an easy task. I also appreciated that they offered both popular attractions as well as lesser-known places so there were many options for various interests.
Another thing that stood out was their excellent customer service. When I had some trouble using one of my vouchers, their support team responded quickly and provided clear instructions on how to resolve the problem.
Overall, booking with Tiqets was a hassle-free experience that saved me time and money. Because it helped make my trip more enjoyable by removing any obstacles in getting access into different tourist destinations promptly.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tiqets runs an online ticketing platform for museums, tours, shows, and attractions in major cities worldwide. It sells digital tickets and city passes delivered by mobile app or email, often with QR-code entry. Customers can book timed-entry slots, guided tours, and skip-the-line access through the platform. The service supports instant online purchase and mobile redemption for travel and leisure activities.