Reviewers most often highlight Tiqets' easy booking flow, clear app and the advantage of skip‑the‑line access. Multiple accounts praise helpful guides and prompt refunds in customer‑service cases. However, some customers report misleading venue listings, templated responses and at least one incident of denied group entry resulting in a large loss. Consumers should double‑check meeting points, ticket fine print (including special offers) and cancellation or refund policies before booking.
Examples from available reviews (Mar 2022 – Feb 2026).
Booking was easy due to a user-friendly website and helpful support.
“hassle-free experience that saved me time and money.”
Missed meeting due to traffic; guide denied entry and reviewer lost €200.
“the guide wouldn't let me join the next group”
Website offered misleading alternative ticket for different venue; customer service templated reply.
“it’s a very easy mistake to make.”
Customer service promptly refunded money after illness and showed compassion.
“the company very kindly refunded our money.”
Most reviewers praise guides, transfers and on‑site processes as helpful and efficient; a small number report denied entry or missed group issues.
Several users report good rates or savings and helpful suggestions; others note limited inclusions on passes or missing advertised benefits.
Users commonly describe the website and app as easy to use, clear and fast, with straightforward booking, QR access and helpful prompts.
Feedback on specific products is mixed: audio guides and organised tours receive praise, while some attraction passes lack expected features.
Customer support reports are mixed: some customers received quick refunds and clear guidance, others describe templated replies and unclear venue details.
Overall impressions are mainly positive for booking convenience and faster entry, though isolated incidents caused significant frustration and financial loss.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly refunded money after illness and showed compassion.
“the company very kindly refunded our money.”
Colours were beautiful in late September afternoon.
“Colours were beautiful late afternoon in late Sept”
Ticket pickup and entry were fast and efficient; reviewer would reuse service.
“The entire process of picking up tickets, and entering the venue was fast and efficient.”
App made booking and finding QR codes easy with helpful info.
“Easy to book and find the tickets/QR code in the app.”
Online booking and redemption via the app were straightforward.
“Online booking, redemption n monitoring via the app was a breeze.”
Website offered misleading alternative ticket for different venue; customer service templated reply.
“it’s a very easy mistake to make.”
Platform was easy and straightforward for booking activities.
“Really easy to use and quite straightforward when trying to book activities.”
Service was useful, helped save money and suggested activities.
“I found it very useful and helpful and saved me money.”
Support refused to issue VAT invoice and didn't respond to email.
“I was told in a WhatsApp message that there was no such possibility”
Trips in Krakow went smoothly; one third-party trip had issues.
“All trips went smoothly in krakow Poland.”
Reviewer calls it the most dependable solution for scam victims.
“THE MOST DEPENDABLE SOLUTION FOR SCAM VICTIMS”
Customer was denied rescheduling despite accidental booking and rigid policy.
“All I want to do is reschedule but I'm being told that I cannot”
Reviewer calls the website scammy and warns to stay away.
“Just another scammy Indian website. Stay well clear!!!”
Company refused to amend booking after daughter's seizure and were condescending.
“no you can't amend time slot”
Reviewer warns not to use company because it won't refund mistaken purchases.
“Don't use this company they don't offer refunds to people that make mistakes when buying tickets”
Event listing was misleading and Tiqets refused a requested partial refund.
“The website promises free wine tasting during the break.”
Reviewer discovered boat tickets had already been used and was not reimbursed.
“the boat tickets have already been used in the previous month!”
Reviewer criticises poor customer service despite claimed 24/7 support.
“customer service is terrible”
No guide arrived for the booked tour and Tiqets refused a refund.
“No guide so we can’t go in as they have the tickets.”
Purchased wrong location tickets and Tiqets refused to refund the mistake.
“Never use Tiqets or similar companies as if something goes wrong they will not help.”
I recently used Tiqets to book tickets for an amusement park, and I must say that my experience was truly remarkable. The website allowed me to easily browse through a variety of attractions and museums from around the world, select the ones I wanted to visit, and instantly purchase tickets without having to wait in long lines.
One of the strengths of Tiqets is its user-friendly interface which made navigating the site an easy task. I also appreciated that they offered both popular attractions as well as lesser-known places so there were many options for various interests.
Another thing that stood out was their excellent customer service. When I had some trouble using one of my vouchers, their support team responded quickly and provided clear instructions on how to resolve the problem.
Overall, booking with Tiqets was a hassle-free experience that saved me time and money. Because it helped make my trip more enjoyable by removing any obstacles in getting access into different tourist destinations promptly.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tiqets is an online ticketing platform and mobile app that sells tickets for museums, attractions, tours and experiences worldwide. The service focuses on digital ticket delivery (QR/mobile), timed entry and skip‑the‑line options, and provides customer support for bookings and refunds. Consumers typically consult Tiqets for pre-booking access to popular cultural sites and transport reservations.