Reviewers most often highlight Tiqets' easy booking flow, clear app and the advantage of skip‑the‑line access. Multiple accounts praise helpful guides and prompt refunds in customer‑service cases. However, some customers report misleading venue listings, templated responses and at least one incident of denied group entry resulting in a large loss. Consumers should double‑check meeting points, ticket fine print (including special offers) and cancellation or refund policies before booking.
Examples from available reviews (Mar 2022 – Feb 2026).
Booking was easy due to a user-friendly website and helpful support.
“hassle-free experience that saved me time and money.”
Missed meeting due to traffic; guide denied entry and reviewer lost €200.
“the guide wouldn't let me join the next group”
Website offered misleading alternative ticket for different venue; customer service templated reply.
“it’s a very easy mistake to make.”
Customer service promptly refunded money after illness and showed compassion.
“the company very kindly refunded our money.”
Most reviewers praise guides, transfers and on‑site processes as helpful and efficient; a small number report denied entry or missed group issues.
Several users report good rates or savings and helpful suggestions; others note limited inclusions on passes or missing advertised benefits.
Users commonly describe the website and app as easy to use, clear and fast, with straightforward booking, QR access and helpful prompts.
Feedback on specific products is mixed: audio guides and organised tours receive praise, while some attraction passes lack expected features.
Customer support reports are mixed: some customers received quick refunds and clear guidance, others describe templated replies and unclear venue details.
Overall impressions are mainly positive for booking convenience and faster entry, though isolated incidents caused significant frustration and financial loss.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received ticket for wrong date; support refused to fix, risking denied entry.
“the official ticket they issued was for 17 May 2026 — a completely different date.”
Service and updates provided were excellent.
“Excellent service and updates”
App was convenient for storing tickets.
“So convenient to have the tickets.”
Guide was informative and horses were well looked after.
“Our guide was very informative and passionate about the horses and school.”
Maureen was a wonderful and knowledgeable guide.
“Maureen was wonderful and knowledgeable”
Easy website, competitive prices and helpful reminders; discount codes offered.
“Their prices were the best and they send reminders before events are due to start.”
Process was very easy and well explained.
“Very easy and well explained.”
Reviewer described the experience as excellent.
“Excellent .”
Family faced force majeure; support hasn't provided reschedule or credit yet.
“I am facing a serious Force Majeure situation.”
Reviewer warns not to book through this company; book direct instead.
“Do not book with this company.”
Embedded ticket widget caused wrong purchase; support was unhelpful and dismissive.
“I inadvertently purchased tickets to the Pantheon in Paris.”
Provided good advisory information about visiting hours.
“Good advisory for hours visiting”
Staff were friendly and helpful; private cube experience was enjoyed.
“The staff was friendly and helpful”
Tickets were easy to buy; Alhambra tickets only available via Tiqet.
“Entry tickets for Alhambra were Only available at tiqet.”
Guide was knowledgeable and made the visit enjoyable despite technical issues.
“Tour guide at the Gallery Borghese is very knowledgeable enthusiastic helpful and very creative too”
Everything worked and reviewer gives an enthusiastic recommendation.
“Everything worked!”
Easy to book desired tickets without browsing many options.
“Very easy to book tickets for the thing I wanted to do rather than trawling through lots of other activities.”
Tickets cancelled by agency; support was slow and unhelpful resolving issue.
“My experience with Tiqets is very bad.”
App was easy to use and helped find meeting spots in Rome.
“App is so easy to use.”
Company claimed tickets were reschedulable, but they were not.
“They said the Colosseum tickets were reschedulable.”
Tickets not received initially; support promised refund then reversed decision.
“I did not receive them so I tried to call and no response.”
Reviewer calls service the worst and tickets arrived late causing loss.
“The worse services ever...The cover 215,00 € for nothing”
Aquarium closed due to fire; Tiqets refused refund for unusable tickets.
“this company being willing to honor a refund”
Guided tour not delivered due to delay; Tiqets refused a refund.
“Because of a delay, the guide could not validate our entry”
Reviewer says Tiqets overcharged significantly for Colosseum tickets.
“they charged us 56 eruo for 2 tickets to collouism”
Venue refused tickets and Tiqets customer service was unresponsive.
“Tickets to visit Vesuvio national park were not accepted by the venue.”
Tickets were invalid without QR code and venue staff saw this often.
“the tickets were invalid — there was no QR code.”
Currency display caused confusion; prices were charged in USD not CAD.
“Wrong — it’s USD.”
Website was easy to navigate and purchase tickets online.
“Very easy to navigate and purchase tickets online.”
Booking was honoured despite late flight; staff assisted with luggage.
“Lots of help with luggage and assistance with our slight mobility issues.”
Reviewer saw no mention of birthday free ticket when purchasing.
“I don t see anywere mention that i will get a free ticket”
Purchase was easy and the site was clear and convenient.
“Purchase was easy, fast.”
Tour guide Sam was informative and entertaining; reviewer would return.
“He was very informative and entertaining”
Missed meeting due to traffic; guide denied entry and reviewer lost €200.
“the guide wouldn't let me join the next group”
Reviewer enjoyed the tour guide and the visit.
“We very much enjoyed our tour guide as she took us through this amazing place.”
Booking was easy and avoided long Vatican queues, guide was excellent.
“Booking our tickets on this platform for our stay in Roma was easy and crucial,”
App was easy to use with good rates and simple ordering.
“Easy to use, good rates, makes ticket ordering simple and friendly”
Reviewer wants Lisbon Card to include more attractions and longer durations.
“Lisbon Card is Great but should include more attracions for free”
Booking allowed skipping lines and choosing convenient time slots.
“Skip the lines!”
No long queues, good audio guide and well organised visit.
“The audio guide is very good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tiqets is an online ticketing platform and mobile app that sells tickets for museums, attractions, tours and experiences worldwide. The service focuses on digital ticket delivery (QR/mobile), timed entry and skip‑the‑line options, and provides customer support for bookings and refunds. Consumers typically consult Tiqets for pre-booking access to popular cultural sites and transport reservations.