Reviews indicate Oliver's Travels is generally strong on customer-facing service: many guests praise fast responses, helpful staff and an informative website that aids booking. Several reviews describe properties that match or exceed descriptions, but a noticeable minority report cleanliness, maintenance or equipment shortfalls on arrival. A few guests also highlighted slow third‑party concierge responses or high cleaning fees as areas of concern. If you are considering a booking, check the property description carefully, ask about cleaning or extra fees up front and confirm local contact arrangements; reviewers say the company often responds quickly to resolve issues when contacted.
Examples from available reviews (Nov 2021 – Feb 2026).
Call centre staff spoke too quickly and disconnected my call.
“they just took my call orders and quickly disconnected.”
Large, comfortable villa with great location and helpful staff.
“Overall, we had a fantastic holiday”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Informative website and helpful agent encouraged booking.
“Website showing villas very informative.”
Reviewers mainly report fast, efficient and helpful staff; a minority experienced rushed phone calls and abrupt disconnections.
Few reviewers comment on value; those who do cite high cleaning fees and disappointing property condition for the price paid.
Booking and website are frequently described as clear and smooth; some guests reported Wi‑Fi issues or missing instructions on arrival.
Reports split: many guests praise locations and accurate descriptions, while several mention maintenance, cleanliness and equipment problems.
Most reviewers found staff responsive, informative and easy to contact; isolated cases cite slow concierge replies or brusque phone handling.
Most guests report positive stays with prompt support and smooth bookings; a minority experienced property or concierge problems that affected their stay.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I want a review written about bad experience about Oliver's Travels when i wanted to book for my holiday destination. They have a very speedy customer care service who takes the call and has a background music that doesn't allow customers to concentrate which was not possible as I was the first caller for a Turkey's villa's packages. However I should say they were not rude but too fast in giving answers. And when I got impatient I asked her to slow down, they just took my call orders and quickly disconnected. There was no answer from there and I wouldn't want to engage the company in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver's Travels is a UK-based holiday accommodation specialist that lists and books villas, châteaux and large holiday homes across Europe and beyond. The company offers online property listings, booking and concierge-style support to travellers seeking private self-catered accommodation. People searching reviews typically look for information on property accuracy, cleanliness, booking experience and customer support responsiveness.