Customers often praise the booking team for fast, personal, and helpful support. Many also say the website and online booking are easy to use. Some reviews flag property issues, including unreliable Wi‑Fi, cleaning lapses, and maintenance problems. A small number mention phone-handling issues and calls that disconnect.
Examples from available reviews (Nov 2021 – Feb 2026).
Samanta managed a complex large-group booking professionally and smoothly.
“Samanta owned my booking with Oliver’s Travels!”
Website easy to navigate and booking process was straightforward.
“Website was very easy to navigate with a great search function and really informative.”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Call centre staff spoke too quickly and disconnected my call.
“they just took my call orders and quickly disconnected.”
Reviews mainly highlight named agents and quick, hands-on support. Many mention specific team members and describe smooth handling of complex or group bookings. A sizeable set also notes helpful follow‑up and flexibility with dates.
Few reviews talk directly about price or value. One mentions a straightforward VIP redemption process, while most do not refer to costs or rates. People focus more on service and property features than on explicit value views.
Reviewers repeatedly describe the site and booking steps as clear and easy to follow. They point to strong search, informative property pages, and fast online confirmation. Several also praise weekend and out‑of‑hours responses.
Comments on property condition follow two themes: some describe spotless villas that match expectations and sit in excellent locations. Others report practical issues such as weak Wi‑Fi, cleaning shortfalls, and exterior maintenance needs. These problems show up less often than service praise but appear in multiple reviews.
Many reviewers praise email replies and proactive updates, often calling responses "quick" or "lightning‑fast". Phone issues come up rarely; one reviewer reports a call that disconnected quickly. Named staff are repeatedly credited for clear, helpful updates.
Overall satisfaction is driven mainly by personalised booking help and an easy-to-use website. Property complaints pull down some individual ratings, and reviewers often score customer service higher than the accommodation. Higher-rated reviews also mention enjoyable holidays and intent to book again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I want a review written about bad experience about Oliver's Travels when i wanted to book for my holiday destination. They have a very speedy customer care service who takes the call and has a background music that doesn't allow customers to concentrate which was not possible as I was the first caller for a Turkey's villa's packages. However I should say they were not rude but too fast in giving answers. And when I got impatient I asked her to slow down, they just took my call orders and quickly disconnected. There was no answer from there and I wouldn't want to engage the company in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver's Travels runs an online holiday villa rental service listing villas, chateaux, and country houses for self‑catering stays. Its property pages include photos, descriptions, and booking options for direct reservations. The company offers booking support and a concierge service to help with bookings and on‑site arrangements. The site serves UK and international travellers looking for villa hire and luxury holiday accommodation, with searchable destinations and property listings.