Reviews Analysed
21
We Collect & Analyse Reviews
Oliver's Travels
Experiences & Reviews
Oliver's Travels is a UK-based holiday accommodation specialist that lists and books villas, châteaux and large holiday homes across Europe and beyond. The company offers online property listings, booking and concierge-style support to travellers seeking private self-catered accommodation. People searching reviews typically look for information on property accuracy, cleanliness, booking experience and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
20d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviewers mainly report fast, efficient and helpful staff; a minority experienced rushed phone calls and abrupt disconnections.
Share
Strong
24%
💰
Value for money
Few reviewers comment on value; those who do cite high cleaning fees and disappointing property condition for the price paid.
Share
Weak
2%
⚡
User experience
Booking and website are frequently described as clear and smooth; some guests reported Wi‑Fi issues or missing instructions on arrival.
Share
Strong
14%
🔧
Product quality
Reports split: many guests praise locations and accurate descriptions, while several mention maintenance, cleanliness and equipment problems.
Share
Mixed
12%
📞
Communication
Most reviewers found staff responsive, informative and easy to contact; isolated cases cite slow concierge replies or brusque phone handling.
Share
Strong
24%
⭐
Overall experience
Most guests report positive stays with prompt support and smooth bookings; a minority experienced property or concierge problems that affected their stay.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Oliver's Travels
"I want a review written about bad experience about Oliver's Travels when i wanted to book for my holiday destination. They have a very speedy customer care service who takes the call and has a background music that doesn't allow customers to concentrate which was not possible as I was the first caller for a Turkey's villa's packages. However I should say they were not rude but too fast in giving answers. And when I got impatient I asked her to slow down, they just took my call orders and quickly disconnected. There was no answer from there and I wouldn't want to engage the company in the future.
"
LIan Tom's
Collected.reviews
Nov 30, 2021
Featured for: Example of rushed phone call
Tenuta Bartolucci (Fattoria Poggioasciolo)
"We recently rented this fabulous 17th-century villa for a family holiday for 10 adults. It is located around a 15-minute drive south of Montopoli and..."
MikeA
Trustpilot
Sep 30, 2025
Featured for: Detailed positive property review
Nice property but some drawbacks...
"Lovely spacious property and great kitchen appliances. Lovely welcome from manager who helped us find the property despite impossible directions given..."
Clare Hall
Trustpilot
Sep 30, 2025
Featured for: Cleanliness and extra fee complaint
A great way to prepare for a holiday!
"Website showing villas very informative. Very useful to know those villas available and those not. Very useful to know more about the area the villa w..."
John
Trustpilot
Sep 30, 2025
Featured for: Website, payment and booking praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Herr Stefan R.
trustpilot.com
Sep 30, 2025
A great travel partner!
A great service. Fast. Flexible. Helpful. Very moti...
s
s l twinam
trustpilot.com
Sep 30, 2025
Constance replied quickly with lots of…
Constance replied qui...
L
Lindsey Phillips
trustpilot.com
Sep 30, 2025
Rosie provided exceptional assistance
Rosie provided exceptional assistance, seamlessly ad...
C
Catherine Baker
trustpilot.com
Sep 30, 2025
Excellent
Efficient, frie...
J
John
trustpilot.com
Sep 30, 2025
A great way to prepare for a holiday!
Website showing villas very informative. Very useful to know those villas available and those not. Very useful to know more about the area the villa w...
M
Marco Siero
trustpilot.com
Sep 30, 2025
I booked my next holidays for Spring…
I booked my next holidays for Spring and summer via Francesco Santorsola. He he...
M
MikeA
trustpilot.com
Sep 30, 2025
Tenuta Bartolucci (Fattoria Poggioasciolo)
We recently rented this fabulous 17th-century villa for a family holiday for 10 adults. It is located around a 15-minute drive south of Montopoli and...
C
Claire Holloway
trustpilot.com
Sep 30, 2025
Nice villa although outside a little unkempt
Oliver's Travels were very responsive and easy to deal with the exception of the concierge service, who took a month to confirm our request for a chef...
J
Jeremy Lees
trustpilot.com
Sep 30, 2025
Two villas in Crete
We stayed in two separate villas selected from Olivers Travels Website. Both were excellent and in each case matched, or surpassed, wh...
P
Paul Keating
trustpilot.com
Sep 30, 2025
They get back to you!
So far a good experience with Olivers Travels. Our contact, Chiara, is lightnin...
M
Mr SIMON SILVER
trustpilot.com
Sep 30, 2025
Good Location but villa needs improving
The villa is in a good location (a quiet area of El Portet) where we have stayed before. It has a somewhat unusual layout as 2 of the 3 bedrooms are e...
C
Clare Hall
trustpilot.com
Sep 30, 2025
Nice property but some drawbacks...
Lovely spacious property and great kitchen appliances. Lovely welcome from manager who helped us find the property despite impossible directions given...
K
Keith Rauschenbach
trustpilot.com
Sep 30, 2025
Helpful, friendly and effective
Aisling was helpful with my questions, responsive in terms of helping us narrow down prope...
P
Paul Mooney
trustpilot.com
Sep 30, 2025
Accommodation and location of our Villa…
Accommodation and location of our Villa in Galicia was superb.The customer service experience...
S
Susan Marshall
trustpilot.com
Sep 30, 2025
Wonderful property loved watching the…
Wonderful property loved watching the sunset. Spot...
M
Michael Rothera
trustpilot.com
Sep 30, 2025
Problems with villa but 5 star customer service
There were some very significant issues with the villa when we arrived and I contacted the customer service department. I was put straight through to...
M
Michael Cinnamond
trustpilot.com
Sep 30, 2025
The Perfect Chateau
The chateau was much nicer than we expected. Knowing its age, we couldn't believe how nice the renovations were. Anastasia was so helpful and know...
N
Neil
trustpilot.com
Sep 30, 2025
Happy to recommend to others
Oliver’s Travels were very helpful, knowledgeable, friendly and easy to get in touch with. The booking process was straightforward....
C
Callie Fitzgerald
trustpilot.com
Sep 30, 2025
Amazing Customer Service
We haven’t yet been on our holiday, however the service so far has been great. The original villa we booked was unavailable and Bella emailed us over...
E
ERIC STATMAN
trustpilot.com
Sep 30, 2025
Booking through Alberto was seamless…
Booking through Alberto was seam...
Conclusion
Reviews indicate Oliver's Travels is generally strong on customer-facing service: many guests praise fast responses, helpful staff and an informative website that aids booking. Several reviews describe properties that match or exceed descriptions, but a noticeable minority report cleanliness, maintenance or equipment shortfalls on arrival. A few guests also highlighted slow third‑party concierge responses or high cleaning fees as areas of concern. If you are considering a booking, check the property description carefully, ask about cleaning or extra fees up front and confirm local contact arrangements; reviewers say the company often responds quickly to resolve issues when contacted.