Customers often praise the booking team for fast, personal, and helpful support. Many also say the website and online booking are easy to use. Some reviews flag property issues, including unreliable Wi‑Fi, cleaning lapses, and maintenance problems. A small number mention phone-handling issues and calls that disconnect.
Examples from available reviews (Nov 2021 – Feb 2026).
Samanta managed a complex large-group booking professionally and smoothly.
“Samanta owned my booking with Oliver’s Travels!”
Website easy to navigate and booking process was straightforward.
“Website was very easy to navigate with a great search function and really informative.”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Call centre staff spoke too quickly and disconnected my call.
“they just took my call orders and quickly disconnected.”
Reviews mainly highlight named agents and quick, hands-on support. Many mention specific team members and describe smooth handling of complex or group bookings. A sizeable set also notes helpful follow‑up and flexibility with dates.
Few reviews talk directly about price or value. One mentions a straightforward VIP redemption process, while most do not refer to costs or rates. People focus more on service and property features than on explicit value views.
Reviewers repeatedly describe the site and booking steps as clear and easy to follow. They point to strong search, informative property pages, and fast online confirmation. Several also praise weekend and out‑of‑hours responses.
Comments on property condition follow two themes: some describe spotless villas that match expectations and sit in excellent locations. Others report practical issues such as weak Wi‑Fi, cleaning shortfalls, and exterior maintenance needs. These problems show up less often than service praise but appear in multiple reviews.
Many reviewers praise email replies and proactive updates, often calling responses "quick" or "lightning‑fast". Phone issues come up rarely; one reviewer reports a call that disconnected quickly. Named staff are repeatedly credited for clear, helpful updates.
Overall satisfaction is driven mainly by personalised booking help and an easy-to-use website. Property complaints pull down some individual ratings, and reviewers often score customer service higher than the accommodation. Higher-rated reviews also mention enjoyable holidays and intent to book again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company provided prompt, polite and helpful replies.
“Prompt replies, good information, very polite and helpful, nice to deal with.”
Very helpful and efficient during the booking process.
“Very helpful and efficient with booking”
Samanta managed a complex large-group booking professionally and smoothly.
“Samanta owned my booking with Oliver’s Travels!”
Alison followed up to ensure booking was properly completed.
“Alison was spot on - followed up and made sure the booking was properly completed - please thank her”
Chiara was very helpful and quick to answer enquiries.
“Chiara was super helpful and fast answering my queries.”
They alerted me when booking opened and helped secure dates.
“Oliver's Travels alerted me as soon as booking opened so that I could secure the days.”
VIP reward redemption was easy and the team were helpful.
“Spending our VIP reward was very easy and the team, especially veronica were very helpful.”
Website easy to navigate and booking process was straightforward.
“Website was very easy to navigate with a great search function and really informative.”
Evie responded quickly and was helpful in location research for production.
“Evie Carrington answered my email and was very helpful in the research to find a proper location.”
Chiara responded promptly without pressuring, making booking stress-free.
“So far, the process has been stress free and we are looking forward to our holiday.”
Samantha completed the booking easily and confirmation was quick.
“Booking was done easily and confirmed quickly with Samantha with no issues.”
Adelaide found an ideal property and maintained constant communication.
“Adelaide was incredible! I gave her all my parameters and she found the most incredible place that checks all the boxes.”
Samanta was friendly, responsive and enabled same-day confirmation.
“Samanta got in touch with me on a Sunday with a very friendly and helpful email.”
Good website with many options and prompt Sunday customer service.
“Good website. Large amount of options. Easy booking.”
Professional, prompt service and easy booking process.
“Very professional service and prompt reply to booking request.”
The concierge helped adjust rental dates and liaised with owners.
“I was so happy Samanta could work with the owners to accommodate our plans.”
Consistently brilliant communication and very helpful booking agents.
“Brilliant booking experience! Henry and Alberto were extremely helpful - thank you!”
Chiara was attentive, responded quickly and simplified booking.
“Chiara has been totally attentive to all our needs.”
48-hour hold eased booking and Samanta was accommodating.
“The ability to put a 48 hr hold on the property made booking very stress free.”
Quick, efficient email communication with no issues so far.
“Efficient service so far. Quick to get in touch via email.”
Fast, flexible and helpful service that sought the best options.
“Very motivated to find the best for the customer.”
Constance replied quickly with helpful information.
“Constance replied quickly with lots of info”
Rosie provided efficient, caring assistance addressing all requests.
“Rosie provided exceptional assistance, seamlessly addressing all of my requests with efficiency and care.”
Staff were efficient, friendly and thorough.
“Efficient, friendly, thorough.”
Informative website and helpful agent encouraged booking.
“Website showing villas very informative.”
Francesco helped efficiently and completed booking quickly.
“He helped us very efficiently and everything was done in no time.”
Large, comfortable villa with great location and helpful staff.
“Overall, we had a fantastic holiday”
Villa was lovely inside but exterior was untidy and had access issues.
“the outside was a bit tired and not very clean (We had to sweep the pool area and clean the barbecue).”
Both villas met or exceeded descriptions and booking was smooth.
“Both were excellent and in each case matched, or surpassed, what was described .”
Chiara responded very quickly and kept us informed.
“Our contact, Chiara, is lightning-fast at getting back with any queries.”
Good location but villa requires upgrades and has several faults.
“There is no wifi in the property but Oliver's Travel were kind enough to put in a 4G router at no extra cost - so great service from them.”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Aisling was helpful, responsive, and ensured prompt booking.
“efficiently ensured our booking happened promptly”
Villa and location were superb, with excellent customer service.
“Accommodation and location of our Villa in Galicia was superb.”
Spotlessly clean property with beautiful gardens and great location.
“Spotlessly clean, beautiful gardens and great location!”
Villa had significant issues but customer service responded professionally.
“3 stars for Villa but 5 for customer service”
Chateau exceeded expectations and staff were very helpful.
“The chateau was much nicer than we expected.”
Helpful, knowledgeable service and perfect accommodation; booking was straightforward.
“Happy to recommend them and will be using again should I get the opportunity.”
Customer service managed alternative villa and quickly handled booking changes.
“Samanta had sorted and confirmed this for us.”
Alberto provided seamless booking and informative assistance.
“Booking through Alberto was seamless and he was very informative”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver's Travels runs an online holiday villa rental service listing villas, chateaux, and country houses for self‑catering stays. Its property pages include photos, descriptions, and booking options for direct reservations. The company offers booking support and a concierge service to help with bookings and on‑site arrangements. The site serves UK and international travellers looking for villa hire and luxury holiday accommodation, with searchable destinations and property listings.