Reviews indicate Oliver's Travels is generally strong on customer-facing service: many guests praise fast responses, helpful staff and an informative website that aids booking. Several reviews describe properties that match or exceed descriptions, but a noticeable minority report cleanliness, maintenance or equipment shortfalls on arrival. A few guests also highlighted slow third‑party concierge responses or high cleaning fees as areas of concern. If you are considering a booking, check the property description carefully, ask about cleaning or extra fees up front and confirm local contact arrangements; reviewers say the company often responds quickly to resolve issues when contacted.
Examples from available reviews (Nov 2021 – Feb 2026).
Call centre staff spoke too quickly and disconnected my call.
“they just took my call orders and quickly disconnected.”
Large, comfortable villa with great location and helpful staff.
“Overall, we had a fantastic holiday”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Informative website and helpful agent encouraged booking.
“Website showing villas very informative.”
Reviewers mainly report fast, efficient and helpful staff; a minority experienced rushed phone calls and abrupt disconnections.
Few reviewers comment on value; those who do cite high cleaning fees and disappointing property condition for the price paid.
Booking and website are frequently described as clear and smooth; some guests reported Wi‑Fi issues or missing instructions on arrival.
Reports split: many guests praise locations and accurate descriptions, while several mention maintenance, cleanliness and equipment problems.
Most reviewers found staff responsive, informative and easy to contact; isolated cases cite slow concierge replies or brusque phone handling.
Most guests report positive stays with prompt support and smooth bookings; a minority experienced property or concierge problems that affected their stay.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company provided prompt, polite and helpful replies.
“Prompt replies, good information, very polite and helpful, nice to deal with.”
Very helpful and efficient during the booking process.
“Very helpful and efficient with booking”
Samanta managed a complex large-group booking professionally and smoothly.
“Samanta owned my booking with Oliver’s Travels!”
Alison followed up to ensure booking was properly completed.
“Alison was spot on - followed up and made sure the booking was properly completed - please thank her”
Chiara was very helpful and quick to answer enquiries.
“Chiara was super helpful and fast answering my queries.”
They alerted me when booking opened and helped secure dates.
“Oliver's Travels alerted me as soon as booking opened so that I could secure the days.”
VIP reward redemption was easy and the team were helpful.
“Spending our VIP reward was very easy and the team, especially veronica were very helpful.”
Website easy to navigate and booking process was straightforward.
“Website was very easy to navigate with a great search function and really informative.”
Evie responded quickly and was helpful in location research for production.
“Evie Carrington answered my email and was very helpful in the research to find a proper location.”
Chiara responded promptly without pressuring, making booking stress-free.
“So far, the process has been stress free and we are looking forward to our holiday.”
Samantha completed the booking easily and confirmation was quick.
“Booking was done easily and confirmed quickly with Samantha with no issues.”
Adelaide found an ideal property and maintained constant communication.
“Adelaide was incredible! I gave her all my parameters and she found the most incredible place that checks all the boxes.”
Samanta was friendly, responsive and enabled same-day confirmation.
“Samanta got in touch with me on a Sunday with a very friendly and helpful email.”
Good website with many options and prompt Sunday customer service.
“Good website. Large amount of options. Easy booking.”
Professional, prompt service and easy booking process.
“Very professional service and prompt reply to booking request.”
The concierge helped adjust rental dates and liaised with owners.
“I was so happy Samanta could work with the owners to accommodate our plans.”
Consistently brilliant communication and very helpful booking agents.
“Brilliant booking experience! Henry and Alberto were extremely helpful - thank you!”
Chiara was attentive, responded quickly and simplified booking.
“Chiara has been totally attentive to all our needs.”
48-hour hold eased booking and Samanta was accommodating.
“The ability to put a 48 hr hold on the property made booking very stress free.”
Quick, efficient email communication with no issues so far.
“Efficient service so far. Quick to get in touch via email.”
Fast, flexible and helpful service that sought the best options.
“Very motivated to find the best for the customer.”
Constance replied quickly with helpful information.
“Constance replied quickly with lots of info”
Rosie provided efficient, caring assistance addressing all requests.
“Rosie provided exceptional assistance, seamlessly addressing all of my requests with efficiency and care.”
Staff were efficient, friendly and thorough.
“Efficient, friendly, thorough.”
Informative website and helpful agent encouraged booking.
“Website showing villas very informative.”
Francesco helped efficiently and completed booking quickly.
“He helped us very efficiently and everything was done in no time.”
Large, comfortable villa with great location and helpful staff.
“Overall, we had a fantastic holiday”
Villa was lovely inside but exterior was untidy and had access issues.
“the outside was a bit tired and not very clean (We had to sweep the pool area and clean the barbecue).”
Both villas met or exceeded descriptions and booking was smooth.
“Both were excellent and in each case matched, or surpassed, what was described .”
Chiara responded very quickly and kept us informed.
“Our contact, Chiara, is lightning-fast at getting back with any queries.”
Good location but villa requires upgrades and has several faults.
“There is no wifi in the property but Oliver's Travel were kind enough to put in a 4G router at no extra cost - so great service from them.”
Spacious property but cleanliness and amenities were disappointing.
“Wifi you can forget it 😟”
Aisling was helpful, responsive, and ensured prompt booking.
“efficiently ensured our booking happened promptly”
Villa and location were superb, with excellent customer service.
“Accommodation and location of our Villa in Galicia was superb.”
Spotlessly clean property with beautiful gardens and great location.
“Spotlessly clean, beautiful gardens and great location!”
Villa had significant issues but customer service responded professionally.
“3 stars for Villa but 5 for customer service”
Chateau exceeded expectations and staff were very helpful.
“The chateau was much nicer than we expected.”
Helpful, knowledgeable service and perfect accommodation; booking was straightforward.
“Happy to recommend them and will be using again should I get the opportunity.”
Customer service managed alternative villa and quickly handled booking changes.
“Samanta had sorted and confirmed this for us.”
Alberto provided seamless booking and informative assistance.
“Booking through Alberto was seamless and he was very informative”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver's Travels is a UK-based holiday accommodation specialist that lists and books villas, châteaux and large holiday homes across Europe and beyond. The company offers online property listings, booking and concierge-style support to travellers seeking private self-catered accommodation. People searching reviews typically look for information on property accuracy, cleanliness, booking experience and customer support responsiveness.