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We Collect & Analyse Reviews

Oliver's Travels
Experiences & Reviews

Oliver's Travels is a UK-based holiday accommodation specialist that lists and books villas, châteaux and large holiday homes across Europe and beyond. The company offers online property listings, booking and concierge-style support to travellers seeking private self-catered accommodation. People searching reviews typically look for information on property accuracy, cleanliness, booking experience and customer support responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 20d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Reviewers mainly report fast, efficient and helpful staff; a minority experienced rushed phone calls and abrupt disconnections.

Share
24%
Strong
💰

Value for money

Few reviewers comment on value; those who do cite high cleaning fees and disappointing property condition for the price paid.

Share
2%
Weak

User experience

Booking and website are frequently described as clear and smooth; some guests reported Wi‑Fi issues or missing instructions on arrival.

Share
14%
Strong
🔧

Product quality

Reports split: many guests praise locations and accurate descriptions, while several mention maintenance, cleanliness and equipment problems.

Share
12%
Mixed
📞

Communication

Most reviewers found staff responsive, informative and easy to contact; isolated cases cite slow concierge replies or brusque phone handling.

Share
24%
Strong

Overall experience

Most guests report positive stays with prompt support and smooth bookings; a minority experienced property or concierge problems that affected their stay.

Share
25%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

H
Herr Stefan R.
trustpilot.com Sep 30, 2025

A great travel partner!

A great service. Fast. Flexible. Helpful. Very moti...

s
s l twinam
trustpilot.com Sep 30, 2025

Constance replied quickly with lots of…

Constance replied qui...

L
Lindsey Phillips
trustpilot.com Sep 30, 2025

Rosie provided exceptional assistance

Rosie provided exceptional assistance, seamlessly ad...

C
Catherine Baker
trustpilot.com Sep 30, 2025

Excellent

Efficient, frie...

J
John
trustpilot.com Sep 30, 2025

A great way to prepare for a holiday!

Website showing villas very informative. Very useful to know those villas available and those not. Very useful to know more about the area the villa w...

M
Marco Siero
trustpilot.com Sep 30, 2025

I booked my next holidays for Spring…

I booked my next holidays for Spring and summer via Francesco Santorsola. He he...

M
MikeA
trustpilot.com Sep 30, 2025

Tenuta Bartolucci (Fattoria Poggioasciolo)

We recently rented this fabulous 17th-century villa for a family holiday for 10 adults. It is located around a 15-minute drive south of Montopoli and...

C
Claire Holloway
trustpilot.com Sep 30, 2025

Nice villa although outside a little unkempt

Oliver's Travels were very responsive and easy to deal with the exception of the concierge service, who took a month to confirm our request for a chef...

J
Jeremy Lees
trustpilot.com Sep 30, 2025

Two villas in Crete

We stayed in two separate villas selected from Olivers Travels Website. Both were excellent and in each case matched, or surpassed, wh...

P
Paul Keating
trustpilot.com Sep 30, 2025

They get back to you!

So far a good experience with Olivers Travels. Our contact, Chiara, is lightnin...

M
Mr SIMON SILVER
trustpilot.com Sep 30, 2025

Good Location but villa needs improving

The villa is in a good location (a quiet area of El Portet) where we have stayed before. It has a somewhat unusual layout as 2 of the 3 bedrooms are e...

C
Clare Hall
trustpilot.com Sep 30, 2025

Nice property but some drawbacks...

Lovely spacious property and great kitchen appliances. Lovely welcome from manager who helped us find the property despite impossible directions given...

K
Keith Rauschenbach
trustpilot.com Sep 30, 2025

Helpful, friendly and effective

Aisling was helpful with my questions, responsive in terms of helping us narrow down prope...

P
Paul Mooney
trustpilot.com Sep 30, 2025

Accommodation and location of our Villa…

Accommodation and location of our Villa in Galicia was superb.The customer service experience...

S
Susan Marshall
trustpilot.com Sep 30, 2025

Wonderful property loved watching the…

Wonderful property loved watching the sunset. Spot...

M
Michael Rothera
trustpilot.com Sep 30, 2025

Problems with villa but 5 star customer service

There were some very significant issues with the villa when we arrived and I contacted the customer service department. I was put straight through to...

M
Michael Cinnamond
trustpilot.com Sep 30, 2025

The Perfect Chateau

The chateau was much nicer than we expected. Knowing its age, we couldn't believe how nice the renovations were. Anastasia was so helpful and know...

N
Neil
trustpilot.com Sep 30, 2025

Happy to recommend to others

Oliver’s Travels were very helpful, knowledgeable, friendly and easy to get in touch with. The booking process was straightforward....

C
Callie Fitzgerald
trustpilot.com Sep 30, 2025

Amazing Customer Service

We haven’t yet been on our holiday, however the service so far has been great. The original villa we booked was unavailable and Bella emailed us over...

E
ERIC STATMAN
trustpilot.com Sep 30, 2025

Booking through Alberto was seamless…

Booking through Alberto was seam...

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Conclusion

Reviews indicate Oliver's Travels is generally strong on customer-facing service: many guests praise fast responses, helpful staff and an informative website that aids booking. Several reviews describe properties that match or exceed descriptions, but a noticeable minority report cleanliness, maintenance or equipment shortfalls on arrival. A few guests also highlighted slow third‑party concierge responses or high cleaning fees as areas of concern. If you are considering a booking, check the property description carefully, ask about cleaning or extra fees up front and confirm local contact arrangements; reviewers say the company often responds quickly to resolve issues when contacted.