Oliver's Travels
Experiences & Reviews
Oliver's Travels is a UK-based holiday accommodation specialist that lists and books villas, châteaux and large holiday homes across Europe and beyond. The company offers online property listings, booking and concierge-style support to travellers seeking private self-catered accommodation. People searching reviews typically look for information on property accuracy, cleanliness, booking experience and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers mainly report fast, efficient and helpful staff; a minority experienced rushed phone calls and abrupt disconnections.
Value for money
Few reviewers comment on value; those who do cite high cleaning fees and disappointing property condition for the price paid.
User experience
Booking and website are frequently described as clear and smooth; some guests reported Wi‑Fi issues or missing instructions on arrival.
Product quality
Reports split: many guests praise locations and accurate descriptions, while several mention maintenance, cleanliness and equipment problems.
Communication
Most reviewers found staff responsive, informative and easy to contact; isolated cases cite slow concierge replies or brusque phone handling.
Overall experience
Most guests report positive stays with prompt support and smooth bookings; a minority experienced property or concierge problems that affected their stay.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Oliver's Travels
"I want a review written about bad experience about Oliver's Travels when i wanted to book for my holiday destination. They have a very speedy customer care service who takes the call and has a background music that doesn't allow customers to concentrate which was not possible as I was the first caller for a Turkey's villa's packages. However I should say they were not rude but too fast in giving answers. And when I got impatient I asked her to slow down, they just took my call orders and quickly disconnected. There was no answer from there and I wouldn't want to engage the company in the future.
"
Tenuta Bartolucci (Fattoria Poggioasciolo)
"We recently rented this fabulous 17th-century villa for a family holiday for 10 adults. It is located around a 15-minute drive south of Montopoli and..."
Nice property but some drawbacks...
"Lovely spacious property and great kitchen appliances. Lovely welcome from manager who helped us find the property despite impossible directions given..."
A great way to prepare for a holiday!
"Website showing villas very informative. Very useful to know those villas available and those not. Very useful to know more about the area the villa w..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A great travel partner!
A great service. Fast. Flexible. Helpful. Very moti...
Constance replied quickly with lots of…
Constance replied qui...
Rosie provided exceptional assistance
Rosie provided exceptional assistance, seamlessly ad...
Excellent
Efficient, frie...
A great way to prepare for a holiday!
Website showing villas very informative. Very useful to know those villas available and those not. Very useful to know more about the area the villa w...
I booked my next holidays for Spring…
I booked my next holidays for Spring and summer via Francesco Santorsola. He he...
Tenuta Bartolucci (Fattoria Poggioasciolo)
We recently rented this fabulous 17th-century villa for a family holiday for 10 adults. It is located around a 15-minute drive south of Montopoli and...
Nice villa although outside a little unkempt
Oliver's Travels were very responsive and easy to deal with the exception of the concierge service, who took a month to confirm our request for a chef...
Two villas in Crete
We stayed in two separate villas selected from Olivers Travels Website. Both were excellent and in each case matched, or surpassed, wh...
They get back to you!
So far a good experience with Olivers Travels. Our contact, Chiara, is lightnin...
Good Location but villa needs improving
The villa is in a good location (a quiet area of El Portet) where we have stayed before. It has a somewhat unusual layout as 2 of the 3 bedrooms are e...
Nice property but some drawbacks...
Lovely spacious property and great kitchen appliances. Lovely welcome from manager who helped us find the property despite impossible directions given...
Helpful, friendly and effective
Aisling was helpful with my questions, responsive in terms of helping us narrow down prope...
Accommodation and location of our Villa…
Accommodation and location of our Villa in Galicia was superb.The customer service experience...
Wonderful property loved watching the…
Wonderful property loved watching the sunset. Spot...
Problems with villa but 5 star customer service
There were some very significant issues with the villa when we arrived and I contacted the customer service department. I was put straight through to...
The Perfect Chateau
The chateau was much nicer than we expected. Knowing its age, we couldn't believe how nice the renovations were. Anastasia was so helpful and know...
Happy to recommend to others
Oliver’s Travels were very helpful, knowledgeable, friendly and easy to get in touch with. The booking process was straightforward....
Amazing Customer Service
We haven’t yet been on our holiday, however the service so far has been great. The original villa we booked was unavailable and Bella emailed us over...
Booking through Alberto was seamless…
Booking through Alberto was seam...
Conclusion
Reviews indicate Oliver's Travels is generally strong on customer-facing service: many guests praise fast responses, helpful staff and an informative website that aids booking. Several reviews describe properties that match or exceed descriptions, but a noticeable minority report cleanliness, maintenance or equipment shortfalls on arrival. A few guests also highlighted slow third‑party concierge responses or high cleaning fees as areas of concern. If you are considering a booking, check the property description carefully, ask about cleaning or extra fees up front and confirm local contact arrangements; reviewers say the company often responds quickly to resolve issues when contacted.