Reviews Analysed
21
We Collect & Analyse Reviews
Just You
Experiences & Reviews
Just You is a UK-based tour operator specialising in guided group holidays, frequently marketed to solo travellers. The company arranges itineraries that combine excursions, accommodation and local guides, and handles bookings and on‑trip support. People searching reviews typically look for service reliability, guide quality, accommodation standards and booking ease.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Tour directors and staff are regularly praised for helpfulness, flexibility and on‑trip support, including assistance during disruptions.
Share
Strong
30%
💰
Value for money
Several reviewers report good value overall, while a small number mention additional costs (for example pricey hotel drinks) or basic meals.
Share
Mixed
3%
⚡
User experience
A few reviewers describe booking and the website as straightforward and easy to use; the sample is small but consistently positive.
Share
Mixed
5%
🔧
Product quality
Itineraries, excursions and many hotels are described positively (comfortable rooms, good locations), though some reports note tired rooms or basic food.
Share
Strong
26%
📞
Communication
Communication is explicitly mentioned in only a few reviews; where noted it is described as clear and timely.
Share
Mixed
2%
⭐
Overall experience
Most reviewers describe enjoyable, well‑organised holidays and say they would recommend Just You, often citing friendly groups and guides.
Share
Strong
34%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Leisurely Touring
"We have been booking our vacations with Just You for many years and the service has always been outstanding. All travel has always come through for us when we needed them. Once when we were stranded at an airport overnight because of a canceled flight and another time when we needed to book a last-minute trip to our destination, and both times it was a very positive experience and we were well taken care of. The travel agent has been very helpful and flexible with our requests. We will definitely continue using your agency for future trips and recommend your service to anyone looking for a trustworthy travel agent."
Jack Owen
Collected.reviews
Nov 22, 2021
Featured for: Long-term customer; service recovery example
First solo trip abroad
"First solo trip abroad. Really enjoyed the week. Silvia, our Tour Director, was fantastic. She was so knowledgeable , helpful and keen to make our hol..."
Lynne Topham
Trustpilot
Sep 30, 2025
Featured for: Guide praised; hotel and food issues
Fabulous first time solo holiday
"Fabulous first time solo holiday with Just You. Very easy to book and excellent communication. Looked a..."
Wendy Smith
Trustpilot
Sep 30, 2025
Featured for: Easy booking and excellent communication
Good rep .
"Good rep . Hotel drink..."
Mr Fletcher
Trustpilot
Sep 30, 2025
Featured for: Mentions pricey drinks; tired rooms
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lynne Topham
trustpilot.com
Sep 30, 2025
First solo trip abroad
First solo trip abroad. Really enjoyed the week. Silvia, our Tour Director, was fantastic. She was so knowledgeable , helpful and keen to make our hol...
C
Customer : Richard Day
trustpilot.com
Sep 30, 2025
Great holiday
A fun & lively tour director Simon. Good balan...
J
Jo S
trustpilot.com
Sep 30, 2025
Great holiday!
Terrific, well organised holiday in a very pretty town, with a very knowledgeable and personable to...
D
D
trustpilot.com
Sep 30, 2025
Faye
Great sites wonderful people interesting gui...
V
Veronica Smith
trustpilot.com
Sep 30, 2025
Just you to Pompeii
I had one of the best holidays ever to Pompeii with Just You. The hotel was in a prime site 10mins from the Pompeii ruins. We w...
M
Mr Fletcher
trustpilot.com
Sep 30, 2025
Good rep .
Good rep . Hotel drink...
M
Marcia Proctor
trustpilot.com
Sep 30, 2025
See the world on your own terms
What I really like about Just You tours are the knowledgeable and helpful tour guides, the friendly people, the opportunity to mix and mingle effo...
l
linda morgan
trustpilot.com
Sep 30, 2025
Great Holiday
Booking was easy Guide was excellent Tours were...
D
DD
trustpilot.com
Sep 30, 2025
Fantastic trip
Fantastic trip, incredible wildlife, excellent service, suburb...
W
Wendy Smith
trustpilot.com
Sep 30, 2025
Fabulous first time solo holiday
Fabulous first time solo holiday with Just You. Very easy to book and excellent communication. Looked a...
C
Customer Sutton based customer
trustpilot.com
Sep 30, 2025
Wonderful scenery and great tour…
Wonderful scenery and great tour manager who always went the extra mile. Easy to book via...
B
Barbara Moss
trustpilot.com
Sep 30, 2025
Tour guide Jenny went over and above to…
Tour guide Jenny went over and above to make sure we all enjoyed our selves e.g on one of our ni...
P
Peter Stevens
trustpilot.com
Sep 30, 2025
Good director very knowledgeable and…
Good director very knowledgeable...
V
Victoria Bunce
trustpilot.com
Sep 30, 2025
It was a holiday of a lifetime,really well organised great tour guide
...
L
Linda Wellens
trustpilot.com
Sep 30, 2025
Everything went well and efficiently
Everything went well and efficiently. Only negative I think t...
M
M. C. Purdy
trustpilot.com
Sep 30, 2025
The tour director was a star!
...
D
Deborah Chapman
trustpilot.com
Sep 30, 2025
Thumbs Up with JUST YOU Travel
My first trip with JUST YOU was to Albania. It was an excellent experience all ar...
C
Carmel
trustpilot.com
Sep 30, 2025
Thank you
Thank you, to all, for another, relaxing, holiday. Great tour again and ex...
M
Mrs Desai
trustpilot.com
Sep 30, 2025
FANTASTIC HOLIDAY !!!
I HAVE DONE A LOT OF SOLO HOLIDAYS AND I FOUND JUST YOU WAS ONE OF THE BEST ONE. IT WAS WELL ORGANISED TRIP. THE HOTEL WAS SPLENDID. THE ROOMS WERE CO...
J
Judie
trustpilot.com
Sep 30, 2025
Holidaying on my own but not alone
Had a great time - interesting tours, sunshin...
Conclusion
Reviews show consistent praise for tour directors, on‑trip support and well‑organised itineraries, which many travellers highlight as a deciding factor. Booking and communication are called out positively in several reviews, though those mentions are limited. Accommodation and food are usually satisfactory, but a minority of reviews report tired rooms or basic meals and note extra costs such as expensive hotel drinks. Solo travellers in these reviews frequently report good social dynamics and recommend Just You, but prospective customers should check individual trip hotel standards and optional extra costs before booking.