Many reviewers like Enjoy Travel’s website for fast, paperless booking and clear prices. Several customers say they regularly find low rates and can pay online without hassle. Many others report cancelled bookings, no car at pickup, and refunds that never get resolved. Some praise customer support, but many say it stops responding, especially after payment or during airport problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Offered great prices and an easy-to-navigate website.
“Great prices. Easy to navigate the website”
Emillie provided quick and efficient customer service.
“Excellent customer service provided by Emillie, very quick and efficient thank you”
Booking cancelled but the company still completed a charge and kept money.
“No car, and they still took my money!”
No cars were available and the company would not provide a refund.
“upon arriving at the airport was told there were no cars left.”
Several reviewers credit specific agents for quick, helpful support with cancellations or changes. Many complaints describe arriving to find no car, dealing with rude supplier staff, and waiting a long time for a company representative. The mix of service feedback is uneven, with supplier-level breakdowns showing up often in low-rated reviews.
Many customers mention competitive pricing, cheap bookings, and optional insurance offered at the advertised rates. Numerous one-star reviews report surprise fees at pickup, currency mismatches, and double charges that raised the total. These mixed experiences leave clear disagreement about value once pickup charges are added.
Reviewers often describe the booking process as simple, quick, and mobile-friendly, with repeated mentions of paperless checkout. Fewer reviews point to payment-currency problems and missing information about driver-payment restrictions at the counter. Overall, the website experience draws steadier praise than the in-person handover.
Many reviewers say the cars were clean and nearly new, and that handover was straightforward when the booking was honoured. A noticeable group reports older or unsafe vehicles and suppliers refusing pre-booked insurance. Complaints about vehicle condition appear, but less often than comments about cleanliness and on-time pickup when things run smoothly.
Some reviews highlight quick chat responses and helpful email replies before the trip, including for booking changes. Many low-rated reviews describe paying and then receiving no confirmation, getting no replies to refund requests, and having no emergency weekend contact. Missed communication around pickups and refunds comes up repeatedly in negative reviews.
Many customers report smooth family trips and no hidden fees when everything goes to plan. Many others describe holidays derailed by airport stranding and money held back after cancellations or supplier failures. Reviews show a sharp split between easy online booking and problems at pickup.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
The website was easy to navigate and user-friendly.
“Easy to navigate, user friendly site”
Offered great prices and an easy-to-navigate website.
“Great prices. Easy to navigate the website”
The website was easy to use and follow.
“easy to use and follow”
Booking and payment processes were easy for the reviewer.
“Easy to book and pay.”
Emillie provided quick and efficient customer service.
“Excellent customer service provided by Emillie, very quick and efficient thank you”
Displayed great prices and clear information about inclusions and options.
“Great prices and easy to see what is included and what options are available.”
Payment was only processed in PLN despite selecting dollars.
“despite I chosen currency $ for pricing and booking, possibility payment was only in PLN”
The booking process was quick and clear.
“Quick, clear booking.”
Reviewer described the service as very good.
“VERY GOOD!!!!!”
The process was easy and straightforward to use.
“Easy, straightforward”
Competitive pricing and affordable insurance reduced hire stress.
“competitive pricing, especially making insurance more affordable, which I now use to take the stress out of the car hire”
Reviewer reported a great experience with the company.
“Great experiențe with you.”
Reviewer praised the great price offered.
“Great price”
Customer service was impressive when asking cross-border questions.
“Impressive customer service when asking questions ref wanting to cross into another country with the hire car.”
Reviewer described the service positively as good and great.
“Good great.”
Booking process seemed good and easy according to reviewer.
“GOOD EASY, HOPEFULLY ALL IS WELL AND OK FOR PICK UP AT AIRPORT”
The process was simple according to the reviewer.
“simple process”
Reviewer indicated the process was easy.
“Ok Tutto facile”
The website was very easy to use.
“Very easy to use website”
The website was easy to use for the reviewer.
“Easy website to negotiate”
The booking was cheap and fast.
“Cheap and fast booking”
Payment taken but no reservation confirmation and no response from company.
“after my payment I haven't received an email nor a text message from them”
Late arrival led to cancellation and customer service did not reply.
“I arrived 86 minutes late to the pick up counter”
No car at the airport after flight delay and poor company response.
“Appalling service. We rented a car to be collected at Keflaonia Airport.”
Support was responsive and provided helpful, friendly guidance.
“I was impressed with how responsive the Enjoy Travel team was. I had a small question about my reservation and their support answered immediately with helpful, friendly guidance. Amazing service!”
Support was responsive and provided helpful, friendly guidance.
“I was impressed with how responsive the Enjoy Travel team was. I had a small question about my reservation and their support answered immediately with helpful, friendly guidance. Amazing service!”
Family found the car clean and booking fast, making the trip enjoyable.
“Such a great experience!”
Excellent service made the family trip smooth and stress-free.
“Excellent service! Our family trip went really smoothly thanks to EnjoyTravel. The booking was fast, the car was perfect for the kids, and pickup/return took only a few minutes.”
Family booking was easy, car clean and no hidden charges.
“Great experience for our family trip!”
Booking was smooth, support responsive, and the car met expectations.
“No hidden fees, no last-minute changes.”
Quoted price was €60 but pickup demanded over €250.
“they asked for just over €250!”
Enjoy Travel provided enjoyable travel and excellent customer service.
“best customer service,”
Car was ready on arrival and drop-off was very quick.
“Everything was exactly as promised.”
First-time rental was simple with clear steps and helpful staff.
“EnjoyTravel made it really simple”
Entire booking handled online with a smooth, paperless process.
“No waiting, no papers, no phone calls”
Booking was quick and car perfect with no hidden charges.
“No hidden charges, no delay.”
Booking was quick and car perfect with no hidden charges.
“No hidden charges, no delay.”
Quick booking, great prices and a clean, hassle-free car.
“The car was clean, full tank, no hassle.”
Pick-up was fast and the car appeared brand new.
“the car looked brand new”
Student-friendly price and a perfect car without hidden fees.
“No stress, no hidden fees.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel runs an online car-rental booking site that lists vehicles from multiple rental suppliers. Users search by pickup location and dates, compare prices, and choose vehicle classes such as economy, family, and SUV. Customers book and pay online, then receive email confirmation. Support is available via web chat and email for changes and questions.