Reviews Analysed
21
We Collect & Analyse Reviews
Enjoy Travel
Experiences & Reviews
Enjoy Travel is an online travel booking name consumers commonly encounter when researching car rental arrangements via intermediaries. People checking reviews about Enjoy Travel typically want clarity on booking terms, supplier relationships, insurance acceptance and refund procedures. When researching, verify the company’s official terms and supplier contacts, and review cancellation, insurance and deposit policies before booking.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
30d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Several reviewers praise helpful staff, but a larger share report cancellations, no-shows and poor handling at collection points.
Share
Weak
20%
💰
Value for money
Frequent reports of lost deposits, unexpected extra charges and forced insurance; a minority of reviews mention competitive pricing or good deals.
Share
Weak
11%
⚡
User experience
Booking and site usability are often described as easy, yet many customers experienced failed pickups, long waits and frustrating post-booking support.
Share
Weak
21%
🔧
Product quality
Multiple reports describe wrong or unsafe vehicles, poor vehicle condition or inadequate size; a small number mention useful extras like GPS.
Share
Weak
8%
📞
Communication
Common issues: slow or absent replies, ineffective chatbot and unclear instructions; some customers highlight responsive individual agents.
Share
Weak
19%
⭐
Overall experience
Overall split: many negative accounts focused on refunds, availability and support; several positive reviews describe quick, helpful staff interventions.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
SCAM
"SCAM – Avoid at all costs! 🚨 Booked a car through Enjoy Travel, who passed it to Differental Car in Sardinia, and it has been the worst customer servi..."
Maria C A
Trustpilot
Sep 30, 2025
Featured for: Alleges scam and unresponsiveness
Unsafe cars and dismissive customer service
"We rented a car in Heraklion through Let’s Drive. The experience was unacceptable: • First car (Suzuki Swift) had a faulty trunk strut, unsafe to use...."
Benjamin
Trustpilot
Sep 30, 2025
Featured for: Unsafe vehicles; dismissed complaint
The worst experience I have ever had.
"The worst experience I have ever had. Booked a car in Latvia through them and took on their fully comp insurance. Sadly, I had an accident with the re..."
DV
Trustpilot
Sep 30, 2025
Featured for: Long delay chasing insurance refund
Very good service
"Unfortunately I had to cancel my booking. But the support I received even for that from EnjoyTravel was exemplary! THANK you and I..."
Bernard Terlouw
Trustpilot
Sep 30, 2025
Featured for: Positive quick response, helpful staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Amanda
trustpilot.com
Sep 30, 2025
I found it easy enough to navigate not…
I found it easy enough to navigate not use...
L
LESLIE HALLS
trustpilot.com
Sep 30, 2025
Got me the best deal available
Got me the best deal available. Easy to...
A
Amy Thompson
trustpilot.com
Sep 30, 2025
Total scammers!
Total scammers!! I prepaid for 2 weeks car hire and when I went to pick it up (slightly delayed due to flight) they had given my car to someone else b...
J
Joshua Gilbert
trustpilot.com
Sep 30, 2025
Changing the booking Dates
Very easy to change the booking throu...
R
Riccardo C
trustpilot.com
Sep 30, 2025
Stay away from EnyoyTravel
Stay away from EnyoyTravel! They are a dishonest company. We fell into their trap when they cancelled our car rental booking after just an hour of del...
D
DV
trustpilot.com
Sep 30, 2025
The worst experience I have ever had.
The worst experience I have ever had. Booked a car in Latvia through them and took on their fully comp insurance. Sadly, I had an accident with the re...
D
Daniel Arbon
trustpilot.com
Sep 30, 2025
Turned up for my car rental to find…
Turned up for my car rental to find they didn't have a car available, and were unable to offer any assistance other than to wait for a minimum of 4hrs...
L
Lou
trustpilot.com
Sep 30, 2025
Absolutely appalling gave us a car on…
Absolutely appalling gave us a car on arrival that was way too small for five people with suitcases. We couldn’t even fit two sui...
M
Maria C A
trustpilot.com
Sep 30, 2025
SCAM
SCAM – Avoid at all costs! 🚨 Booked a car through Enjoy Travel, who passed it to Differental Car in Sardinia, and it has been the worst customer servi...
C
Curtis
trustpilot.com
Sep 30, 2025
Poor communication
I made a car reservation with enjoy Travel that went ahead smoothly. My deposit for the rental has not been returned and it’s been over four months. I...
G
Georgi V
trustpilot.com
Sep 30, 2025
Helpful and quick
Helpful and quick...
B
Bernard Terlouw
trustpilot.com
Sep 30, 2025
Very good service
Unfortunately I had to cancel my booking. But the support I received even for that from EnjoyTravel was exemplary! THANK you and I...
s
stephen hunt
trustpilot.com
Sep 30, 2025
Afraid to say I have had a terrible…
Afraid to say I have had a terrible experience. When collecting the hire car the company refused to accept the insurance that I had booked through Enj...
B
Benjamin
trustpilot.com
Sep 30, 2025
Unsafe cars and dismissive customer service
We rented a car in Heraklion through Let’s Drive. The experience was unacceptable: • First car (Suzuki Swift) had a faulty trunk strut, unsafe to use....
M
Marcell Pek
trustpilot.com
Sep 30, 2025
be patient
It was easy to talk...
C
CYRIL zupan
trustpilot.com
Sep 30, 2025
I became ill on my flight to Munich
I became ill on my flight to Munich. The paramedics suggested I go to the hospital after I was checked out.. as I knew I would not be able to pick up...
T
Teun
trustpilot.com
Sep 30, 2025
Please stay away from Enjoytravel and subsidiaries
I had a terrible time renting a car through EnjoyTravel in Albania. We hired a car with one of their suppliers (OptimoTravel). First, there were no in...
H
Hamid Foroughi
trustpilot.com
Sep 30, 2025
Booking I had to cancel…
I had a booking which I had to cancel and Sue was v...
S
Sean C
trustpilot.com
Sep 30, 2025
Avoid Enjoy travel!
Booked a car with Enjoy travel, upon arriving at the airport was told there were no cars left. Unable to...
z
zebedee
trustpilot.com
Sep 30, 2025
No meet and greet at airport, No car
No meet and greet at airport, No car. If you want peace and mind keep away from This company. Cant contact them, never get a reply back...
Conclusion
Review patterns show repeated problems at vehicle collection (no car or wrong car) and frequent difficulty obtaining refunds or deposit returns. Communication and after‑sales support are commonly criticised, with several customers reporting unanswered emails, unhelpful chatbots or delayed responses. At the same time, a number of reviewers describe fast, helpful agents who resolved cancellations or booking changes. If you consider using Enjoy Travel, confirm meet‑and‑greet details, supplier contact numbers, insurance acceptance and refund terms before you book.