Many reviewers like Enjoy Travel’s website for fast, paperless booking and clear prices. Several customers say they regularly find low rates and can pay online without hassle. Many others report cancelled bookings, no car at pickup, and refunds that never get resolved. Some praise customer support, but many say it stops responding, especially after payment or during airport problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Offered great prices and an easy-to-navigate website.
“Great prices. Easy to navigate the website”
Emillie provided quick and efficient customer service.
“Excellent customer service provided by Emillie, very quick and efficient thank you”
Booking cancelled but the company still completed a charge and kept money.
“No car, and they still took my money!”
No cars were available and the company would not provide a refund.
“upon arriving at the airport was told there were no cars left.”
Several reviewers credit specific agents for quick, helpful support with cancellations or changes. Many complaints describe arriving to find no car, dealing with rude supplier staff, and waiting a long time for a company representative. The mix of service feedback is uneven, with supplier-level breakdowns showing up often in low-rated reviews.
Many customers mention competitive pricing, cheap bookings, and optional insurance offered at the advertised rates. Numerous one-star reviews report surprise fees at pickup, currency mismatches, and double charges that raised the total. These mixed experiences leave clear disagreement about value once pickup charges are added.
Reviewers often describe the booking process as simple, quick, and mobile-friendly, with repeated mentions of paperless checkout. Fewer reviews point to payment-currency problems and missing information about driver-payment restrictions at the counter. Overall, the website experience draws steadier praise than the in-person handover.
Many reviewers say the cars were clean and nearly new, and that handover was straightforward when the booking was honoured. A noticeable group reports older or unsafe vehicles and suppliers refusing pre-booked insurance. Complaints about vehicle condition appear, but less often than comments about cleanliness and on-time pickup when things run smoothly.
Some reviews highlight quick chat responses and helpful email replies before the trip, including for booking changes. Many low-rated reviews describe paying and then receiving no confirmation, getting no replies to refund requests, and having no emergency weekend contact. Missed communication around pickups and refunds comes up repeatedly in negative reviews.
Many customers report smooth family trips and no hidden fees when everything goes to plan. Many others describe holidays derailed by airport stranding and money held back after cancellations or supplier failures. Reviews show a sharp split between easy online booking and problems at pickup.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
I am writing this review to show anyone who is interested in the Enjoy Travel company, that they are a very professional place. I booked a rental car and everything went fluently. The only thing I did not like was that the instructions on how I should get my car were not clear. Otherwise, I recommend their service. Afterwards, the manager of the company told me about any instructions about a car and gave a full list of rules of its use. Also, he advised me to ask any questions if something was unclear. I also liked that Enjoy offers a GPS navigation system that allows you to navigate almost everywhere easily. The prices are very competitive and good enough for my budget. I like them any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel runs an online car-rental booking site that lists vehicles from multiple rental suppliers. Users search by pickup location and dates, compare prices, and choose vehicle classes such as economy, family, and SUV. Customers book and pay online, then receive email confirmation. Support is available via web chat and email for changes and questions.