Review patterns show repeated problems at vehicle collection (no car or wrong car) and frequent difficulty obtaining refunds or deposit returns. Communication and after‑sales support are commonly criticised, with several customers reporting unanswered emails, unhelpful chatbots or delayed responses. At the same time, a number of reviewers describe fast, helpful agents who resolved cancellations or booking changes. If you consider using Enjoy Travel, confirm meet‑and‑greet details, supplier contact numbers, insurance acceptance and refund terms before you book.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was unresponsive and forced expensive insurance at the counter.
“SCAM – Avoid at all costs!”
Rented unsafe vehicles and customer service dismissed safety concerns.
“Unsafe vehicles, poor standards, and a customer service that hides behind suppliers.”
After an accident they delayed refund responses and ignored correspondence.
“I have been chasing YT for a refund for now 2 months and have not got a single email.”
Support processed a cancellation and refund quickly and helpfully.
“But the support I received even for that from EnjoyTravel was exemplary!”
Several reviewers praise helpful staff, but a larger share report cancellations, no-shows and poor handling at collection points.
Frequent reports of lost deposits, unexpected extra charges and forced insurance; a minority of reviews mention competitive pricing or good deals.
Booking and site usability are often described as easy, yet many customers experienced failed pickups, long waits and frustrating post-booking support.
Multiple reports describe wrong or unsafe vehicles, poor vehicle condition or inadequate size; a small number mention useful extras like GPS.
Common issues: slow or absent replies, ineffective chatbot and unclear instructions; some customers highlight responsive individual agents.
Overall split: many negative accounts focused on refunds, availability and support; several positive reviews describe quick, helpful staff interventions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
I am writing this review to show anyone who is interested in the Enjoy Travel company, that they are a very professional place. I booked a rental car and everything went fluently. The only thing I did not like was that the instructions on how I should get my car were not clear. Otherwise, I recommend their service. Afterwards, the manager of the company told me about any instructions about a car and gave a full list of rules of its use. Also, he advised me to ask any questions if something was unclear. I also liked that Enjoy offers a GPS navigation system that allows you to navigate almost everywhere easily. The prices are very competitive and good enough for my budget. I like them any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel is an online travel booking name consumers commonly encounter when researching car rental arrangements via intermediaries. People checking reviews about Enjoy Travel typically want clarity on booking terms, supplier relationships, insurance acceptance and refund procedures. When researching, verify the company’s official terms and supplier contacts, and review cancellation, insurance and deposit policies before booking.