Review patterns show repeated problems at vehicle collection (no car or wrong car) and frequent difficulty obtaining refunds or deposit returns. Communication and after‑sales support are commonly criticised, with several customers reporting unanswered emails, unhelpful chatbots or delayed responses. At the same time, a number of reviewers describe fast, helpful agents who resolved cancellations or booking changes. If you consider using Enjoy Travel, confirm meet‑and‑greet details, supplier contact numbers, insurance acceptance and refund terms before you book.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was unresponsive and forced expensive insurance at the counter.
“SCAM – Avoid at all costs!”
Rented unsafe vehicles and customer service dismissed safety concerns.
“Unsafe vehicles, poor standards, and a customer service that hides behind suppliers.”
After an accident they delayed refund responses and ignored correspondence.
“I have been chasing YT for a refund for now 2 months and have not got a single email.”
Support processed a cancellation and refund quickly and helpfully.
“But the support I received even for that from EnjoyTravel was exemplary!”
Several reviewers praise helpful staff, but a larger share report cancellations, no-shows and poor handling at collection points.
Frequent reports of lost deposits, unexpected extra charges and forced insurance; a minority of reviews mention competitive pricing or good deals.
Booking and site usability are often described as easy, yet many customers experienced failed pickups, long waits and frustrating post-booking support.
Multiple reports describe wrong or unsafe vehicles, poor vehicle condition or inadequate size; a small number mention useful extras like GPS.
Common issues: slow or absent replies, ineffective chatbot and unclear instructions; some customers highlight responsive individual agents.
Overall split: many negative accounts focused on refunds, availability and support; several positive reviews describe quick, helpful staff interventions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
The website was easy to navigate and user-friendly.
“Easy to navigate, user friendly site”
Offered great prices and an easy-to-navigate website.
“Great prices. Easy to navigate the website”
The website was easy to use and follow.
“easy to use and follow”
Booking and payment processes were easy for the reviewer.
“Easy to book and pay.”
Emillie provided quick and efficient customer service.
“Excellent customer service provided by Emillie, very quick and efficient thank you”
Displayed great prices and clear information about inclusions and options.
“Great prices and easy to see what is included and what options are available.”
Payment was only processed in PLN despite selecting dollars.
“despite I chosen currency $ for pricing and booking, possibility payment was only in PLN”
The booking process was quick and clear.
“Quick, clear booking.”
Reviewer described the service as very good.
“VERY GOOD!!!!!”
The process was easy and straightforward to use.
“Easy, straightforward”
Competitive pricing and affordable insurance reduced hire stress.
“competitive pricing, especially making insurance more affordable, which I now use to take the stress out of the car hire”
Reviewer reported a great experience with the company.
“Great experiențe with you.”
Reviewer praised the great price offered.
“Great price”
Customer service was impressive when asking cross-border questions.
“Impressive customer service when asking questions ref wanting to cross into another country with the hire car.”
Reviewer described the service positively as good and great.
“Good great.”
Booking process seemed good and easy according to reviewer.
“GOOD EASY, HOPEFULLY ALL IS WELL AND OK FOR PICK UP AT AIRPORT”
The process was simple according to the reviewer.
“simple process”
Reviewer indicated the process was easy.
“Ok Tutto facile”
The website was very easy to use.
“Very easy to use website”
The website was easy to use for the reviewer.
“Easy website to negotiate”
The booking was cheap and fast.
“Cheap and fast booking”
Payment taken but no reservation confirmation and no response from company.
“after my payment I haven't received an email nor a text message from them”
Late arrival led to cancellation and customer service did not reply.
“I arrived 86 minutes late to the pick up counter”
No car at the airport after flight delay and poor company response.
“Appalling service. We rented a car to be collected at Keflaonia Airport.”
Support was responsive and provided helpful, friendly guidance.
“I was impressed with how responsive the Enjoy Travel team was. I had a small question about my reservation and their support answered immediately with helpful, friendly guidance. Amazing service!”
Support was responsive and provided helpful, friendly guidance.
“I was impressed with how responsive the Enjoy Travel team was. I had a small question about my reservation and their support answered immediately with helpful, friendly guidance. Amazing service!”
Family found the car clean and booking fast, making the trip enjoyable.
“Such a great experience!”
Excellent service made the family trip smooth and stress-free.
“Excellent service! Our family trip went really smoothly thanks to EnjoyTravel. The booking was fast, the car was perfect for the kids, and pickup/return took only a few minutes.”
Family booking was easy, car clean and no hidden charges.
“Great experience for our family trip!”
Booking was smooth, support responsive, and the car met expectations.
“No hidden fees, no last-minute changes.”
Quoted price was €60 but pickup demanded over €250.
“they asked for just over €250!”
Enjoy Travel provided enjoyable travel and excellent customer service.
“best customer service,”
Car was ready on arrival and drop-off was very quick.
“Everything was exactly as promised.”
First-time rental was simple with clear steps and helpful staff.
“EnjoyTravel made it really simple”
Entire booking handled online with a smooth, paperless process.
“No waiting, no papers, no phone calls”
Booking was quick and car perfect with no hidden charges.
“No hidden charges, no delay.”
Booking was quick and car perfect with no hidden charges.
“No hidden charges, no delay.”
Quick booking, great prices and a clean, hassle-free car.
“The car was clean, full tank, no hassle.”
Pick-up was fast and the car appeared brand new.
“the car looked brand new”
Student-friendly price and a perfect car without hidden fees.
“No stress, no hidden fees.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel is an online travel booking name consumers commonly encounter when researching car rental arrangements via intermediaries. People checking reviews about Enjoy Travel typically want clarity on booking terms, supplier relationships, insurance acceptance and refund procedures. When researching, verify the company’s official terms and supplier contacts, and review cancellation, insurance and deposit policies before booking.