Many reviewers like Enjoy Travel’s website for fast, paperless booking and clear prices. Several customers say they regularly find low rates and can pay online without hassle. Many others report cancelled bookings, no car at pickup, and refunds that never get resolved. Some praise customer support, but many say it stops responding, especially after payment or during airport problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Offered great prices and an easy-to-navigate website.
“Great prices. Easy to navigate the website”
Emillie provided quick and efficient customer service.
“Excellent customer service provided by Emillie, very quick and efficient thank you”
Booking cancelled but the company still completed a charge and kept money.
“No car, and they still took my money!”
No cars were available and the company would not provide a refund.
“upon arriving at the airport was told there were no cars left.”
Several reviewers credit specific agents for quick, helpful support with cancellations or changes. Many complaints describe arriving to find no car, dealing with rude supplier staff, and waiting a long time for a company representative. The mix of service feedback is uneven, with supplier-level breakdowns showing up often in low-rated reviews.
Many customers mention competitive pricing, cheap bookings, and optional insurance offered at the advertised rates. Numerous one-star reviews report surprise fees at pickup, currency mismatches, and double charges that raised the total. These mixed experiences leave clear disagreement about value once pickup charges are added.
Reviewers often describe the booking process as simple, quick, and mobile-friendly, with repeated mentions of paperless checkout. Fewer reviews point to payment-currency problems and missing information about driver-payment restrictions at the counter. Overall, the website experience draws steadier praise than the in-person handover.
Many reviewers say the cars were clean and nearly new, and that handover was straightforward when the booking was honoured. A noticeable group reports older or unsafe vehicles and suppliers refusing pre-booked insurance. Complaints about vehicle condition appear, but less often than comments about cleanliness and on-time pickup when things run smoothly.
Some reviews highlight quick chat responses and helpful email replies before the trip, including for booking changes. Many low-rated reviews describe paying and then receiving no confirmation, getting no replies to refund requests, and having no emergency weekend contact. Missed communication around pickups and refunds comes up repeatedly in negative reviews.
Many customers report smooth family trips and no hidden fees when everything goes to plan. Many others describe holidays derailed by airport stranding and money held back after cancellations or supplier failures. Reviews show a sharp split between easy online booking and problems at pickup.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website was easy to navigate and gave booking confidence.
“I found it easy enough to navigate”
They found the best deal and the website was easy to use.
“Got me the best deal available.”
Prepaid car hire was lost and no refund was provided.
“I prepaid for 2 weeks car hire and...they’ve kept my money.”
Changing the booking was very easy via a helpful chat agent.
“Very easy to change the booking through the Chat with SUE who was helpful.”
Booking was cancelled after a delay and refund attempts failed.
“Stay away from EnyoyTravel!”
After an accident they delayed refund responses and ignored correspondence.
“I have been chasing YT for a refund for now 2 months and have not got a single email.”
No car was available and support was unavailable or unhelpful.
“they didn't have a car available”
They provided an unsuitable small car and staff were rude.
“man was so rude and very unhelpful”
Customer service was unresponsive and forced expensive insurance at the counter.
“SCAM – Avoid at all costs!”
Deposit unresolved for months and communication with the company was poor.
“My deposit for the rental has not been returned and it’s been over four months.”
Service was helpful and quick according to the reviewer.
“Helpful and quick!”
Support processed a cancellation and refund quickly and helpfully.
“But the support I received even for that from EnjoyTravel was exemplary!”
Supplier refused the booked insurance and EnjoyTravel failed to resolve it.
“When collecting the hire car the company refused to accept the insurance that I had booked through EnjoyTravel.”
Rented unsafe vehicles and customer service dismissed safety concerns.
“Unsafe vehicles, poor standards, and a customer service that hides behind suppliers.”
Staff were easy to talk with according to the reviewer.
“It was easy to talk with the costumer!”
Company did not acknowledge late pickup and refused to refund deposit.
“Here I am stuck in Munich with no car rental.”
Supplier pickup was confusing, the car was poor, and EnjoyTravel was unreachable.
“We had to wait 2 hours(!!) before we could finally talk to one of their representatives.”
Agent Sue handled the cancellation and refund helpfully.
“Sue was very helpful processing the cancellation and refund.”
No cars were available and the company would not provide a refund.
“upon arriving at the airport was told there were no cars left.”
No meet-and-greet, no car, and the company was uncontactable.
“No meet and greet at airport, No car.”
Reservation cancelled without warning and customer service unavailable.
“there was no car and the reservation was cancelled?!”
Car hire location was closed and Enjoy Travel provided no emergency support.
“we are left stranded in a side road with no lights”
Rental was cancelled and reinstatement demanded at double the original cost.
“They then want €700 to reinstate order.”
Company charged full amount and ignored refund requests and calls.
“They charged me the entire amount for 11 days”
Paid £334 but received no car and no customer service.
“I PAID £334 FOR NO CAR.”
Booking cancelled but the company still completed a charge and kept money.
“No car, and they still took my money!”
No urgent weekend contact and no response after pickup issues.
“No urgent contact over the weekend.”
Booking was not found and Enjoy Travel was unreachable for refunds.
“I have never been able to reach them.”
Reservation cancelled due to overbooking and no refund after a month.
“One big scam!”
Customer service does not respond and receipt overdue by a month.
“Non-existent customer service”
Booking cancelled despite notifying delay and EnjoyTravel took payment.
“My car booking was cancelled because I was 45 minutes late”
Debit card was refused and agency demanded €100 more insurance; no refund.
“Je n'ai jamais pu obtenir le remboursement”
Charged in USD and twice, causing exchange losses and no response.
“charged me twice.”
Received a different car and was overcharged in USD instead of quoted price.
“They just hung up on me every time I called.”
Important driver payment restriction was omitted and support hid behind terms.
“the driver should be the same person that pays for the rental.”
Reservation cancelled for being ten minutes late left family stranded and costs rose.
“The vacation was ruined completely.”
They deal with cheap providers who supply old and unsafe cars.
“they will give you old and not save cars”
Rental outlet cancelled but Enjoy Travel refused to refund the deposit.
“Enjoy Travel refused to reimburse the deposit”
Pickup demanded an additional US$1,690, forcing cancellation and no refund.
“I was asked for another US $ 1 690.-”
Booking not received by rental outlet causing an eight-hour wait and no refund.
“they had not received our booking from Enjoy Travel and they had no car for us!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel runs an online car-rental booking site that lists vehicles from multiple rental suppliers. Users search by pickup location and dates, compare prices, and choose vehicle classes such as economy, family, and SUV. Customers book and pay online, then receive email confirmation. Support is available via web chat and email for changes and questions.