Review patterns show repeated problems at vehicle collection (no car or wrong car) and frequent difficulty obtaining refunds or deposit returns. Communication and after‑sales support are commonly criticised, with several customers reporting unanswered emails, unhelpful chatbots or delayed responses. At the same time, a number of reviewers describe fast, helpful agents who resolved cancellations or booking changes. If you consider using Enjoy Travel, confirm meet‑and‑greet details, supplier contact numbers, insurance acceptance and refund terms before you book.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was unresponsive and forced expensive insurance at the counter.
“SCAM – Avoid at all costs!”
Rented unsafe vehicles and customer service dismissed safety concerns.
“Unsafe vehicles, poor standards, and a customer service that hides behind suppliers.”
After an accident they delayed refund responses and ignored correspondence.
“I have been chasing YT for a refund for now 2 months and have not got a single email.”
Support processed a cancellation and refund quickly and helpfully.
“But the support I received even for that from EnjoyTravel was exemplary!”
Several reviewers praise helpful staff, but a larger share report cancellations, no-shows and poor handling at collection points.
Frequent reports of lost deposits, unexpected extra charges and forced insurance; a minority of reviews mention competitive pricing or good deals.
Booking and site usability are often described as easy, yet many customers experienced failed pickups, long waits and frustrating post-booking support.
Multiple reports describe wrong or unsafe vehicles, poor vehicle condition or inadequate size; a small number mention useful extras like GPS.
Common issues: slow or absent replies, ineffective chatbot and unclear instructions; some customers highlight responsive individual agents.
Overall split: many negative accounts focused on refunds, availability and support; several positive reviews describe quick, helpful staff interventions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website was easy to navigate and gave booking confidence.
“I found it easy enough to navigate”
They found the best deal and the website was easy to use.
“Got me the best deal available.”
Prepaid car hire was lost and no refund was provided.
“I prepaid for 2 weeks car hire and...they’ve kept my money.”
Changing the booking was very easy via a helpful chat agent.
“Very easy to change the booking through the Chat with SUE who was helpful.”
Booking was cancelled after a delay and refund attempts failed.
“Stay away from EnyoyTravel!”
After an accident they delayed refund responses and ignored correspondence.
“I have been chasing YT for a refund for now 2 months and have not got a single email.”
No car was available and support was unavailable or unhelpful.
“they didn't have a car available”
They provided an unsuitable small car and staff were rude.
“man was so rude and very unhelpful”
Customer service was unresponsive and forced expensive insurance at the counter.
“SCAM – Avoid at all costs!”
Deposit unresolved for months and communication with the company was poor.
“My deposit for the rental has not been returned and it’s been over four months.”
Service was helpful and quick according to the reviewer.
“Helpful and quick!”
Support processed a cancellation and refund quickly and helpfully.
“But the support I received even for that from EnjoyTravel was exemplary!”
Supplier refused the booked insurance and EnjoyTravel failed to resolve it.
“When collecting the hire car the company refused to accept the insurance that I had booked through EnjoyTravel.”
Rented unsafe vehicles and customer service dismissed safety concerns.
“Unsafe vehicles, poor standards, and a customer service that hides behind suppliers.”
Staff were easy to talk with according to the reviewer.
“It was easy to talk with the costumer!”
Company did not acknowledge late pickup and refused to refund deposit.
“Here I am stuck in Munich with no car rental.”
Supplier pickup was confusing, the car was poor, and EnjoyTravel was unreachable.
“We had to wait 2 hours(!!) before we could finally talk to one of their representatives.”
Agent Sue handled the cancellation and refund helpfully.
“Sue was very helpful processing the cancellation and refund.”
No cars were available and the company would not provide a refund.
“upon arriving at the airport was told there were no cars left.”
No meet-and-greet, no car, and the company was uncontactable.
“No meet and greet at airport, No car.”
Reservation cancelled without warning and customer service unavailable.
“there was no car and the reservation was cancelled?!”
Car hire location was closed and Enjoy Travel provided no emergency support.
“we are left stranded in a side road with no lights”
Rental was cancelled and reinstatement demanded at double the original cost.
“They then want €700 to reinstate order.”
Company charged full amount and ignored refund requests and calls.
“They charged me the entire amount for 11 days”
Paid £334 but received no car and no customer service.
“I PAID £334 FOR NO CAR.”
Booking cancelled but the company still completed a charge and kept money.
“No car, and they still took my money!”
No urgent weekend contact and no response after pickup issues.
“No urgent contact over the weekend.”
Booking was not found and Enjoy Travel was unreachable for refunds.
“I have never been able to reach them.”
Reservation cancelled due to overbooking and no refund after a month.
“One big scam!”
Customer service does not respond and receipt overdue by a month.
“Non-existent customer service”
Booking cancelled despite notifying delay and EnjoyTravel took payment.
“My car booking was cancelled because I was 45 minutes late”
Debit card was refused and agency demanded €100 more insurance; no refund.
“Je n'ai jamais pu obtenir le remboursement”
Charged in USD and twice, causing exchange losses and no response.
“charged me twice.”
Received a different car and was overcharged in USD instead of quoted price.
“They just hung up on me every time I called.”
Important driver payment restriction was omitted and support hid behind terms.
“the driver should be the same person that pays for the rental.”
Reservation cancelled for being ten minutes late left family stranded and costs rose.
“The vacation was ruined completely.”
They deal with cheap providers who supply old and unsafe cars.
“they will give you old and not save cars”
Rental outlet cancelled but Enjoy Travel refused to refund the deposit.
“Enjoy Travel refused to reimburse the deposit”
Pickup demanded an additional US$1,690, forcing cancellation and no refund.
“I was asked for another US $ 1 690.-”
Booking not received by rental outlet causing an eight-hour wait and no refund.
“they had not received our booking from Enjoy Travel and they had no car for us!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Enjoy Travel is an online travel booking name consumers commonly encounter when researching car rental arrangements via intermediaries. People checking reviews about Enjoy Travel typically want clarity on booking terms, supplier relationships, insurance acceptance and refund procedures. When researching, verify the company’s official terms and supplier contacts, and review cancellation, insurance and deposit policies before booking.