Reviews Analysed
21
We Collect & Analyse Reviews
Cruise Nation
Experiences & Reviews
Cruise Nation is an online travel agency specialising in cruise holidays and related travel packages. It operates a booking platform and provides customer support for cruise, flight and hotel arrangements. For consumers researching Cruise Nation reviews, check booking terms, contact options and support hours before purchase.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews predominantly report helpful, proactive staff who resolve booking problems, arrange bespoke requirements and assist during disruptions.
Share
Strong
33%
💰
Value for money
A small number of reviewers mention competitive prices and good deals, but evidence is limited and not widespread across reviews.
Share
Mixed
5%
⚡
User experience
Several reviewers find the website and booking process straightforward and clear, though few reviews cover this topic overall.
Share
Mixed
5%
🔧
Product quality
Very few reviews comment on on-board or accommodation quality; the single detailed mention was positive but sample is minimal.
Share
Mixed
2%
📞
Communication
Most mentions describe timely, clear responses from named agents including helpline support; one review flagged issues with contract transparency.
Share
Strong
29%
⭐
Overall experience
Overall impressions in the reviews are largely positive, with customers praising problem resolution and personalised help; isolated complaints exist.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Unbeatable Prices and Fantastic Service from Cruise Nation
"I recently booked a cruise holiday through Cruise Nation and I couldn't be happier with my experience. Their website was easy to navigate, and their prices were unbeatable compared to other booking websites. From the moment I made my reservation, their customer service team was consistently helpful in addressing any questions or concerns that came up. What stood out to me most was how transparent they were about all aspects of the trip including port fees and taxes so there weren't any surprises or hidden costs throughout the process. Plus, once we boarded our ship, everything from accommodations to dining options exceeded our expectations, making this cruise one of the best vacations we've ever had. Overall, if you are looking for an affordable yet quality way to book a cruise holiday then look no further than Cruise Nation - truly 'The World's Best Cruise Booking Website' as they state on their website!"
Joe
Collected.reviews
May 23, 2022
Featured for: Covers multiple themes positively
Amazing Service and great prices
"Have just had the pleasure of booking another cruise via cruise Nation with an extremely helpful and personable agent - Mary. Our bookings are never s..."
Terry J Quinn
Trustpilot
Sep 30, 2025
Featured for: Accessibility and careful booking
We had a big shock when we received our…
"We had a big shock when we received our travel vouchers, the hotel in Chicago added lots of extras resort fees tax etc, we were gutted and did know wh..."
Stephen Hale
Trustpilot
Sep 30, 2025
Featured for: Problem resolved regarding hotel fees
Lack of transparency
"I have found the customer support poor when you need to make changes and amendments to your booking.There seems a lack of..."
Mani
Trustpilot
Sep 30, 2025
Featured for: Explicit complaint about transparency
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ruth
trustpilot.com
Sep 30, 2025
Janine was a little gem and was so so…
Janine was a little gem and was so so helpful as is all...
M
Mrs Sarah Hulligan
trustpilot.com
Sep 30, 2025
Cancelled EasyJet flight
We had our flight cancelled by easyJet on Friday evening in Milan. I called Olivia on the 24/7 helpline who was absolutely amazing. She was calm and p...
D
David Barnes
trustpilot.com
Sep 30, 2025
Had some questions about my upcoming…
Had some questions about my upcoming cruise so emailed CruiseNation. I received a quick response from Jemma w...
S
Steve M
trustpilot.com
Sep 30, 2025
Excellent bespoke service
I have just booked a two week holiday, one week at Universal and another week on Royal Caribbean. Our requirements (dates, hotel and flight requiremen...
M
MRS Lynda Newland
trustpilot.com
Sep 30, 2025
Mary was great very helpful
Mary was great very helpful, understanding, patient and kept me informed throughout. She gave more than 💯 here perseverance with the cruise line made...
A
Arthur Crawford
trustpilot.com
Sep 30, 2025
Jemma was efficient and very friendly
Jemma was efficient and very friend...
m
martin gaffney
trustpilot.com
Sep 30, 2025
Kimberley is a most helpful customer…
Kimberley is a most helpful customer service agent. A number of issues have occurred with this booking, i...
A
Anthony Reason
trustpilot.com
Sep 30, 2025
Responsive and courteous.
Responsive, clear, cour...
T
Terry J Quinn
trustpilot.com
Sep 30, 2025
Amazing Service and great prices
Have just had the pleasure of booking another cruise via cruise Nation with an extremely helpful and personable agent - Mary. Our bookings are never s...
E
Elaine
trustpilot.com
Sep 30, 2025
I had a great booking experience with…
I had a great booking experience with Mary. She understood our requirements immediately an...
M
Mr Moors
trustpilot.com
Sep 30, 2025
Contact made on a Sunday
Contact made on a Sunday. Replied via email...
P
Patricia Johnson
trustpilot.com
Sep 30, 2025
I recently had the pleasure of dealing with Janine
I recently had the pleasure of dealing with Janine from Cruise Nation’s customer assistance team, and I can’t thank her enough for her help. From the...
A
A Richards
trustpilot.com
Sep 30, 2025
Great Service
Easy Site to navigate and Great Service. Just like to give a special mention to a guy called Scott Martin, excellent customer service skills, personab...
L
Lizzie Conway
trustpilot.com
Sep 30, 2025
Mary issacc
Mary issacc at cruise nation,organised our cruise,professionally, promptly, and detailed, with great transfer times,a...
G
Gael Carpenter
trustpilot.com
Sep 30, 2025
I spoke with Olivia
I spoke with Olivia. I wished to upgrade my flight seats and she enquired immediately and g...
K
Keith Corbin
trustpilot.com
Sep 30, 2025
Janine was absolutely lovely and very…
Janine was absolutely...
M
Marie Milmore
trustpilot.com
Sep 30, 2025
OLIVIA
Olivia was fantastic. A problem we had with a booking was solved by her with great efficiency and profes...
W
WAYNE SMITH
trustpilot.com
Sep 30, 2025
Excellent service
Booked a cruise today with Scott. He was very friendly, professional and knowledgeable. Gave us alternati...
S
Stephen Hale
trustpilot.com
Sep 30, 2025
We had a big shock when we received our…
We had a big shock when we received our travel vouchers, the hotel in Chicago added lots of extras resort fees tax etc, we were gutted and did know wh...
M
Mani
trustpilot.com
Sep 30, 2025
Lack of transparency
I have found the customer support poor when you need to make changes and amendments to your booking.There seems a lack of...
Conclusion
Customer feedback is dominated by praise for responsive, named customer‑service agents who help with disruptions, special assistance and bespoke requests. Several reviewers cite quick email or helpline replies and staff who arranged alternative flights or hotels when problems occurred. A small number of reviews raise concerns about transparency in terms and unexpected third‑party fees; prospective customers should confirm what is included and check vouchers and T&Cs before finalising payment. In short, reviews show strong operational support but advise verifying contractual details and ancillary fees when booking.