Customer feedback is dominated by praise for responsive, named customer‑service agents who help with disruptions, special assistance and bespoke requests. Several reviewers cite quick email or helpline replies and staff who arranged alternative flights or hotels when problems occurred. A small number of reviews raise concerns about transparency in terms and unexpected third‑party fees; prospective customers should confirm what is included and check vouchers and T&Cs before finalising payment. In short, reviews show strong operational support but advise verifying contractual details and ancillary fees when booking.
Examples from available reviews (Aug 2017 – Feb 2026).
Booked an affordable cruise with transparent fees and excellent service.
“their prices were unbeatable compared to other booking websites.”
Mary checked arrangements thoroughly and accommodated guide dog needs.
“Mary took the time to check and double check everything.”
Olivia found a replacement hotel with fewer fees and reduced stress.
“she was amazing she sorted out another hotel for us with less fees”
Customer support lacked transparency and was poor for amendments.
“a lack of transparency in their contract”
Reviews predominantly report helpful, proactive staff who resolve booking problems, arrange bespoke requirements and assist during disruptions.
A small number of reviewers mention competitive prices and good deals, but evidence is limited and not widespread across reviews.
Several reviewers find the website and booking process straightforward and clear, though few reviews cover this topic overall.
Very few reviews comment on on-board or accommodation quality; the single detailed mention was positive but sample is minimal.
Most mentions describe timely, clear responses from named agents including helpline support; one review flagged issues with contract transparency.
Overall impressions in the reviews are largely positive, with customers praising problem resolution and personalised help; isolated complaints exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (14) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer was asked to pay over £525 more than booking direct, and support refused help.
“expected me to pay over £525 more than if I had booked direct with the cruise.”
Flights were changed and staff were rude and unhelpful about seat booking.
“Now we can't book flight seats.”
The website is very slow responding to searches.
“Terrible website which if it does work is sooo slow responding to searches.”
After a long delay no hotel had been booked and issues remained unresolved.
“no hotel booked 3 hours standing on the streets waiting for cruise nation.”
Repeated customer reports poor, slow customer service and missing tickets.
“57 minutes on hold then Margaret did not want reference number or name”
Reviewer claims Cruise Nation is pricier than competitors and unhelpful about discounts.
“What ever you do, do not book with Cruise Nation - they are the most expensive cruise company in the UK.”
I recently booked a cruise holiday through Cruise Nation and I couldn't be happier with my experience. Their website was easy to navigate, and their prices were unbeatable compared to other booking websites. From the moment I made my reservation, their customer service team was consistently helpful in addressing any questions or concerns that came up.
What stood out to me most was how transparent they were about all aspects of the trip including port fees and taxes so there weren't any surprises or hidden costs throughout the process. Plus, once we boarded our ship, everything from accommodations to dining options exceeded our expectations, making this cruise one of the best vacations we've ever had.
Overall, if you are looking for an affordable yet quality way to book a cruise holiday then look no further than Cruise Nation - truly 'The World's Best Cruise Booking Website' as they state on their website!
Customer experienced errors and rude service, with no apology offered.
“the worst customer service experience in my life.”
Flight wasn't confirmed, causing cruise cancellation, and refund delay expected.
“You did not confirm our flight with BA leading to Vance of our cruise.”
Customer waited months for cancellation confirmation and refunds after cruise was cancelled.
“it is now mid Feb 2021 and still being told awaiting cruise company cancel cruise”
They could not answer questions and accused the company of holding customers to ransom.
“Absolutely shocking customer service.. Can not even clearly answer a question truthfully”
Booking failed repeatedly due to a faulty website and poor service.
“JUST NOT WORTH THE STRESS”
Enquiries frequently went unanswered and pricing was higher than competitors.
“Never received a reply.”
Booked at advertised price but company refused to honour it, adding fees.
“they would not honor the price”
Helpful sales agent provided excellent service and competitive pricing.
“went the extra mile”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cruise Nation is an online travel agency specialising in cruise holidays and related travel packages. It operates a booking platform and provides customer support for cruise, flight and hotel arrangements. For consumers researching Cruise Nation reviews, check booking terms, contact options and support hours before purchase.