Many reviewers mention competitive prices and a booking process that feels quick and simple. Several customers single out an agent named Iris for fast, detailed support and for arranging complete trips. Another set of reviews describes unresolved cancellations, bookings disappearing after a deposit, and refunds being refused. Overall, feedback splits between very positive personal experiences and major service breakdowns.
Examples from available reviews (Nov 2021 – Feb 2026).
Prices competitive and booking/payment process was easy and straightforward.
“Ligitravel prices are very competitive and booking and paying is very easy and straightforward.”
Booking deposit paid but booking not visible and payment requested.
“Booked a room in Liverpool and paid a deposit.”
Customer service refused refund after drinks package served tap water.
“served TAP WATER, TAAAAP WATER!!”
Iris organised cruise, hotel and flights and sent boarding passes.
“Even sent the boarding passes for my peace of mind.”
Several reviews describe Iris as helpful and proactive, arranging cruises, hotels, and flights. A separate group reports service problems such as cancelled transfers, incorrect hotel allocations, and trouble seeing bookings. Low-rated reviews repeatedly mention issues that were not resolved.
Many reviewers point to competitive pricing and strong package options at the time of booking. Value often comes up alongside an easy booking flow and useful pricing guidance from staff. A few reviews mention unexpected upgrade charges and fee disputes, but these are less common.
Many customers say the booking interface is fast and easy, saving time on travel planning. Others report that bookings did not show up after paying a deposit, and some describe confusion caused by payment follow-ups. For many, the smooth online experience depends on what happens after booking.
Several negative reviews focus on add-ons and transfers, including cancelled transfers and a drinks package that did not meet expectations. Positive notes mostly involve cruise bookings completed smoothly when handled by the same named agent. Issues appear to cluster around extras and on-the-ground delivery rather than flight or cruise availability.
Many high-rated reviews highlight quick, clear communication from a team member named Iris. Low-rated reviews describe slow or unhelpful replies and refund questions left unresolved. The gap suggests communication varies depending on the agent and the situation.
Feedback splits sharply between detailed praise for individual agents and reports of serious operational problems. Positive reviews describe smooth bookings, helpful staff, and correct documents. Negative reviews centre on cancellations, refused refunds, and booking mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Prices competitive and booking/payment process was easy and straightforward.
“Ligitravel prices are very competitive and booking and paying is very easy and straightforward.”
Agent was told closed despite website hours, so reviewer booked elsewhere.
“They lost my business.”
Booking deposit paid but booking not visible and payment requested.
“Booked a room in Liverpool and paid a deposit.”
Booking process was very easy.
“Very easy to book”
Transfer cancelled and customer service failed to resolve refund promptly.
“don’t use this service and the hotel package option.”
Booking was simple, fast with good options and great price.
“Helpful information and a great price too!”
Reviewer experienced poor service and unresponsive, ineffective communication.
“Avoid like the plague.”
Customer service refused refund after drinks package served tap water.
“served TAP WATER, TAAAAP WATER!!”
Reviewer upset about upgrade fee demanded despite non-refundable booking.
“omg these guys are the absolute worst”
Iris responded quickly and was courteous and very helpful.
“Iris has been absolutely fantastic”
Iris was knowledgeable and very helpful during long phone consultation.
“She was very knowledgeable and helpful.”
Reviewer reports being assigned different hotel and unable to resolve issues.
“Total fraudsters booking ref 1118543005”
Iris called, explained everything, and booked everything easily.
“She was exceptional, a very nice, kind, professional and patient person.”
Iris consistently provides responsible, attentive, and smooth booking service.
“I want to express my heartfelt thanks to Iris.”
Iris found suitable cabin dates and met booking requirements successfully.
“our 3rd consecutive year booking a cruise with MSC through Logitravel.”
Mrs Iris provided required information which helped with the trip.
“Mrs Iris gave me a lot of information which I required for my trip.”
Iris checked details, found errors, and booked smoothly without problems.
“All booked and very easily done, without any problems.”
Service was swift and efficient.
“Swift and efficient”
Iris organised cruise, hotel and flights and sent boarding passes.
“Even sent the boarding passes for my peace of mind.”
Iris Madico is highly praised by the reviewer.
“Iris Madico is the best!”
Iris helped select a cruise at the best price.
“The great girl Iris helped me choose the cruise at the best price!”
Staff answered many questions swiftly and exceeded expectations.
“From our first contact, nothing has been too much trouble.”
Staff bent over backwards to help sort the booking.
“was great help bent over backward to help sort our booking”
Good Customer Service!!
I never write reviews, but I had to spread the good word about Logitravel online booking. My company books hotel rooms for our international employees.
We used to do everything manually, which was time-consuming and prone to errors. This website has saved us hours of work and made it easy to account for all of our employee's trips.
Their staffs are very lovely and helpful especially Anna, and they don't judge. Their service is free, and you can contact them at any time, day or night. they also called to confirm whether our clients were comfortable with the room or if they needed anything.
I think this site is a big help for me.
I highly recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Logitravel is an online travel agency selling flights, hotels, package holidays, and cruises. It offers web-based booking and search tools for hotels, flights, transfers, and cruise itineraries. Customers can pay online and receive travel documents such as boarding passes. Phone and email support is available for booking help and itinerary changes.