Reviews Analysed
21
We Collect & Analyse Reviews
Logitravel
Experiences & Reviews
Logitravel is an online travel agency that sells flights, hotels, cruises and package holidays across multiple markets. The company offers web and phone booking channels and handles combinations of flights, accommodation and cruise reservations. Consumers search Logitravel reviews to assess booking reliability, customer support and how third‑party suppliers are managed.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
19d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviewers praise helpful, responsive agents (notably several mentions of an adviser named Iris); several report slow or inadequate handling of complex problems.
Share
Mixed
23%
💰
Value for money
Some reviewers note competitive prices and good deals; others report unexpected charges, non‑refundable issues or refunds they consider insufficient.
Share
Mixed
8%
⚡
User experience
Booking is frequently described as simple, fast and easy to use; a smaller group report disrupted journeys or difficulty resolving issues afterwards.
Share
Strong
22%
🔧
Product quality
Complaints focus on package fulfilment and third‑party services (wrong hotel assignments, poor cruise inclusions such as advertised drink packages).
Share
Weak
5%
📞
Communication
Many reviewers report prompt, courteous email or phone replies from named agents; others describe unresponsive claims teams or confusing contact channels.
Share
Mixed
17%
⭐
Overall experience
Overall reports are mixed: a majority describe smooth, satisfactory bookings and support, while a minority report unresolved claims and significant service failures.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
JUST DON'T
"Melia hotels use Melia Escapes and in turn Logitravel to manage their package bookings. We had and continue to have a nightmare with this so, I can on..."
Adrian
Trustpilot
Sep 30, 2025
Featured for: detailed unresolved claims complaint
Iris was exceptional
"I had a voucher that needed to be used until the end of this year, I got in touch with Logitravel they were helpful and kind as usual. I received a ph..."
Luísa Mizon
Trustpilot
Sep 30, 2025
Featured for: consistent positive agent support
Absolute worst
"Absolute worst, worst costumer service ever received. Ever. I booked a cruise. With a drinks package that served TAP WATER, TAAAAP WATER!! On the firs..."
Saida Atif Erribhe
Trustpilot
Sep 30, 2025
Featured for: product quality and refund failure
Very easy to book
"..."
Firm Management
Trustpilot
Sep 30, 2025
Featured for: concise booking ease praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
F
Firm Management
trustpilot.com
Sep 30, 2025
Very easy to book
...
A
Adrian
trustpilot.com
Sep 30, 2025
JUST DON'T
Melia hotels use Melia Escapes and in turn Logitravel to manage their package bookings. We had and continue to have a nightmare with this so, I can on...
H
Hilda Haddon
trustpilot.com
Sep 30, 2025
Very good choices and price.
It was simple and fast and lots of good options. Helpful info...
A
Andrew Copper
trustpilot.com
Sep 30, 2025
Avoid like the plague
Avoid like the plague. Absolute scammers. Customer service number plastered across the documentation goes to a different company who sell offices. Onl...
S
Saida Atif Erribhe
trustpilot.com
Sep 30, 2025
Absolute worst
Absolute worst, worst costumer service ever received. Ever. I booked a cruise. With a drinks package that served TAP WATER, TAAAAP WATER!! On the firs...
A
Abi
trustpilot.com
Sep 30, 2025
omg these guys are the absolute worst
omg these guys are the absolute worst. I booked a holiday with the non refundable rate as it was cheaper an...
G
Gordon McCulloch
trustpilot.com
Sep 30, 2025
Iris has been absolutely fantastic
Iris has been absolutely fantastic, when I send an email Iris gets b...
M
Miss Hannah French
trustpilot.com
Sep 30, 2025
Iris is superbly helpful
I really enjoyed the booking experience. I spoke on the phone with Iris for a long time...
D
Damian Collins
trustpilot.com
Sep 30, 2025
Total fraudsters booking ref 1118543005…
Total fraudsters booking ref 1118543005 put me in different hotel then everything in Spanish so you can't resolve total fraudsters Never ever book her...
L
Luísa Mizon
trustpilot.com
Sep 30, 2025
Iris was exceptional
I had a voucher that needed to be used until the end of this year, I got in touch with Logitravel they were helpful and kind as usual. I received a ph...
E
Echo Yang
trustpilot.com
Sep 30, 2025
I want to express my heartfelt thanks…
I want to express my heartfelt thanks to Iris. She is truly a responsible and attentive agent. For the past four years, we h...
T
Thomas Davidson
trustpilot.com
Sep 30, 2025
Logitravel Cruise Specialists.
Our cruise advisor, Iris, did her utmost to find a date with the desired cabin type for our upcoming cruise. Iris lis...
S
Sinivassen Joe
trustpilot.com
Sep 30, 2025
Mrs Iris gave me a lot of information…
Mrs Iris gave me a lot of information which I required for my trip. This helped...
G
Gerald Berncastel
trustpilot.com
Sep 30, 2025
Logi....good as usual...
We have booked with Iris before, and as before, she was on the ball. Checked where and when we wanted to go, then looked at discounts etc. Even spotte...
K
Kevin
trustpilot.com
Sep 30, 2025
Swift and efficient
...
S
Susan
trustpilot.com
Sep 30, 2025
I was trying to book a cruise
I was trying to book a cruise, hotel stay and flights on my own when Logitravel offered help. Iris rang me to see if...
D
Damian Calderari
trustpilot.com
Sep 30, 2025
Iris Madico is the best!
...
P
Pellegrini Luciano Forniture
trustpilot.com
Sep 30, 2025
I had a great time with logitravel
I had a great time with logitravel. The great girl Iris h...
M
Martyn Smith
trustpilot.com
Sep 30, 2025
Could not have been better
From our first contact, nothing has been too much trouble. Firstly we wanted detailed itineraries and then w...
m
michelle
trustpilot.com
Sep 30, 2025
was great help bent over backward to…
was great help bent over backward to help s...
Conclusion
User experiences with Logitravel in this sample vary: many customers praise individual agents (repeatedly named) for fast, helpful support and straightforward booking. Positive comments often highlight easy bookings and good prices. However, a distinct set of reviews report unresolved claims, transfer or supplier failures, refund disputes and problems with third‑party services. Consumers considering Logitravel may weigh the frequent agent‑level praise against documented cases of complaint escalation; reviewers mention using PayPal, credit card chargebacks or ABTA where issues were not resolved.