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Logitravel
Reviews & Experiences

User experiences with Logitravel in this sample vary: many customers praise individual agents (repeatedly named) for fast, helpful support and straightforward booking. Positive comments often highlight easy bookings and good prices. However, a distinct set of reviews report unresolved claims, transfer or supplier failures, refund disputes and problems with third‑party services. Consumers considering Logitravel may weigh the frequent agent‑level praise against documented cases of complaint escalation; reviewers mention using PayPal, credit card chargebacks or ABTA where issues were not resolved.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviewers praise helpful, responsive agents (notably several mentions of an adviser named Iris); several report slow or inadequate handling of complex problems.

💰

Value for money

Some reviewers note competitive prices and good deals; others report unexpected charges, non‑refundable issues or refunds they consider insufficient.

⚡

User experience

Booking is frequently described as simple, fast and easy to use; a smaller group report disrupted journeys or difficulty resolving issues afterwards.

🔧

Product quality

Complaints focus on package fulfilment and third‑party services (wrong hotel assignments, poor cruise inclusions such as advertised drink packages).

📞

Communication

Many reviewers report prompt, courteous email or phone replies from named agents; others describe unresponsive claims teams or confusing contact channels.

⭐

Overall experience

Overall reports are mixed: a majority describe smooth, satisfactory bookings and support, while a minority report unresolved claims and significant service failures.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

F
Firm Management
trustpilot.com Sep 30, 2025

Very easy to book - ...

A
Adrian
trustpilot.com Sep 30, 2025

JUST DON'T - Melia hotels use Melia Escapes and in turn Logitravel to manage their package bookings. We had and continue to have a nightmare with this so, I can on...

H
Hilda Haddon
trustpilot.com Sep 30, 2025

Very good choices and price. - It was simple and fast and lots of good options. Helpful info...

A
Andrew Copper
trustpilot.com Sep 30, 2025

Avoid like the plague. Absolute scammers. Customer service number plastered across the documentation goes to a different company who sell offices. Onl...

S
Saida Atif Erribhe
trustpilot.com Sep 30, 2025

Absolute worst, worst costumer service ever received. Ever. I booked a cruise. With a drinks package that served TAP WATER, TAAAAP WATER!! On the firs...

A
Abi
trustpilot.com Sep 30, 2025

omg these guys are the absolute worst. I booked a holiday with the non refundable rate as it was cheaper an...

G
Gordon McCulloch
trustpilot.com Sep 30, 2025

Iris has been absolutely fantastic, when I send an email Iris gets b...

M
Miss Hannah French
trustpilot.com Sep 30, 2025

Iris is superbly helpful - I really enjoyed the booking experience. I spoke on the phone with Iris for a long time...

D
Damian Collins
trustpilot.com Sep 30, 2025

Total fraudsters booking ref 1118543005 put me in different hotel then everything in Spanish so you can't resolve total fraudsters Never ever book her...

L
Luísa Mizon
trustpilot.com Sep 30, 2025

Iris was exceptional - I had a voucher that needed to be used until the end of this year, I got in touch with Logitravel they were helpful and kind as usual. I received a ph...

E
Echo Yang
trustpilot.com Sep 30, 2025

I want to express my heartfelt thanks to Iris. She is truly a responsible and attentive agent. For the past four years, we h...

T
Thomas Davidson
trustpilot.com Sep 30, 2025

Logitravel Cruise Specialists. - Our cruise advisor, Iris, did her utmost to find a date with the desired cabin type for our upcoming cruise. Iris lis...

S
Sinivassen Joe
trustpilot.com Sep 30, 2025

Mrs Iris gave me a lot of information which I required for my trip. This helped...

G
Gerald Berncastel
trustpilot.com Sep 30, 2025

Logi....good as usual... - We have booked with Iris before, and as before, she was on the ball. Checked where and when we wanted to go, then looked at discounts etc. Even spotte...

K
Kevin
trustpilot.com Sep 30, 2025

Swift and efficient - ...

S
Susan
trustpilot.com Sep 30, 2025

I was trying to book a cruise, hotel stay and flights on my own when Logitravel offered help. Iris rang me to see if...

D
Damian Calderari
trustpilot.com Sep 30, 2025

Iris Madico is the best! - ...

P
Pellegrini Luciano Forniture
trustpilot.com Sep 30, 2025

I had a great time with logitravel. The great girl Iris h...

M
Martyn Smith
trustpilot.com Sep 30, 2025

Could not have been better - From our first contact, nothing has been too much trouble. Firstly we wanted detailed itineraries and then w...

m
michelle
trustpilot.com Sep 30, 2025

was great help bent over backward to help s...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Logitravel

Logitravel is an online travel agency that sells flights, hotels, cruises and package holidays across multiple markets. The company offers web and phone booking channels and handles combinations of flights, accommodation and cruise reservations. Consumers search Logitravel reviews to assess booking reliability, customer support and how third‑party suppliers are managed.