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Mercury Holidays
Reviews & Experiences

The single available review highlights a positive initial package but problems with staff responsiveness and communication. The reviewer reports terse attendants, mounting stress and ultimately arranging services with another company. For consumers, that suggests checking customer service responsiveness before booking and confirming any time-sensitive arrangements. Seek additional independent reviews and verify refund or change policies when considering Mercury Holidays.

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Overview & Key Metrics

Review count
1
Sources
Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Reviewer reports unhelpful, terse attendants who did not accommodate requests, causing stress and a need to find an alternative provider.

💰

Value for money

No explicit mentions of price or perceived value in the provided review; there is insufficient data to judge value for money.

⚡

User experience

Booking process left the reviewer stressed; initial promise of a good package contrasted with poor service, prompting them to switch suppliers.

🔧

Product quality

The reviewer described the holiday package itself as "wonderful" and as initially matching promises, with service issues arising afterwards.

📞

Communication

Communication was criticised: attendants answered briefly and did not go out of their way to help, which contributed to the reviewer disengaging.

⭐

Overall experience

Overall the reviewer had a negative outcome despite an initially positive package, explicitly recommending against the company after their experience.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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All Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Mariciana
Collected.reviews Dec 07, 2021

Holiday package - I booked a wonderful package on Mercury Holidays. I was very happy to hear that everything was going to be as promised, but my happiness ended there. After the first attendant answered all my inquiries with just a few words, I realized that they didn't go out of their way to accommodate me. The second attendant was no better, and I had no choice but to contact another company because time was slipping away. I would have saved myself a lot of stress if I had read the reviews on Mercury Holidays before booking them for my vacation. I WOULD RECOMMEND THIS COMPANY ONLY TO THE DEVIL.

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Mercury Holidays

Mercury Holidays is a holiday operator that markets packaged trips to consumers. People searching reviews typically look for feedback on booking reliability, staff support and whether advertised inclusions match delivery. When researching Mercury Holidays, compare multiple review sources, check booking terms and confirm itinerary details before purchase.