Reviewers most commonly highlight helpful, friendly staff and drivers plus an easy booking process both online and in store. Several comments point to competitive pricing and clear value for budget-conscious travellers or student groups. When communication is mentioned it is generally positive—tickets and schedule changes were emailed to customers. However, accommodation standards are variable: a minority of reviews report cleanliness or bedding issues and limited food choices. Consumers prioritising hotel quality should check recent hotel-specific feedback and confirm accessibility needs before booking.
Examples from available reviews (Nov 2021 – Feb 2026).
Caledonian trip to Abba Voyage - Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...
caledonian travel recently stayed in new southlands hotel… - recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the...
Great entertainment good holiday - We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...
The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...
Staff, drivers and booking agents are repeatedly described as friendly, helpful and efficient across bookings and on-trip interactions.
Several reviewers reference affordable packages, student-friendly pricing and clear statements that trips represented good value for money.
Reviewers report straightforward online and phone booking, smooth coach travel and organised itineraries; accessibility requests were handled when raised.
Accommodation and catering receive mixed feedback: some guests praise hotels and entertainment, others report cleanliness, bedding or food-quality issues.
Communication is infrequently mentioned; where noted, customers received emailed tickets and timely updates about itinerary changes.
Most reviewers describe a positive overall holiday and willingness to rebook, while a small number report disappointing rooms or catering problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Tracey - Tracey, was extremely helpful. My booking wasn't str...
Tracey - Tracey, was extremely helpful. My booking wasn't str...
Excellent - Very easy to book, so straight...
Excellent - Very easy to book, so straight...
Torbay hotel Torquay - It was lovely at the Torbay at Tor...
Torbay hotel Torquay - It was lovely at the Torbay at Tor...
Blackpool trip - The drive was great no problem however upon arrival at the hotel our room wasn't ready their was an alarm going off so had to walk about for 2 hours t...
Blackpool trip - The drive was great no problem however upon arrival at the hotel our room wasn't ready their was an alarm going off so had to walk about for 2 hours t...
The staff were very helpful and…
The staff were very helpful and…
Great value and organised - ...
Great value and organised - ...
Date of trip did not show availability for room type on website, a call to the centre th...
Date of trip did not show availability for room type on website, a call to the centre th...
We would have like more Information…
We would have like more Information…
Friendly efficient an knowledgeable…
Friendly efficient an knowledgeable…
Very straightforward booking process - Very straightforwa...
Very straightforward booking process - Very straightforwa...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Caledonian Travel is a UK coach-holiday operator specialising in organised day trips and short-break packages around Britain. The company offers pre-planned itineraries that combine coach transport with accommodation and attractions. Consumers searching reviews typically look for information on booking, coach comfort, hotel standards and accessibility options.