Caledonian Travel
Experiences & Reviews
Caledonian Travel is a UK coach-holiday operator specialising in organised day trips and short-break packages around Britain. The company offers pre-planned itineraries that combine coach transport with accommodation and attractions. Consumers searching reviews typically look for information on booking, coach comfort, hotel standards and accessibility options.
Overview & Key Metrics
Our Analysis
Service quality
Staff, drivers and booking agents are repeatedly described as friendly, helpful and efficient across bookings and on-trip interactions.
Value for money
Several reviewers reference affordable packages, student-friendly pricing and clear statements that trips represented good value for money.
User experience
Reviewers report straightforward online and phone booking, smooth coach travel and organised itineraries; accessibility requests were handled when raised.
Product quality
Accommodation and catering receive mixed feedback: some guests praise hotels and entertainment, others report cleanliness, bedding or food-quality issues.
Communication
Communication is infrequently mentioned; where noted, customers received emailed tickets and timely updates about itinerary changes.
Overall experience
Most reviewers describe a positive overall holiday and willingness to rebook, while a small number report disappointing rooms or catering problems.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Caledonian trip to Abba Voyage
"Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press..."
caledonian travel recently stayed in new southlands hotel…
"recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the..."
Great entertainment good holiday
"We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the..."
The assistant in Newcastle agency was…
"The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Caledonian trip to Abba Voyage
Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...
The assistant in Newcastle agency was…
The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...
Driver Paul,very friendly and helpful
Driver Paul,very friendly and helpful. Coach clean and comfortable Hotel,clean and accomodating. Fo...
Very helpful on fone
Very helpful on fone, I needed 2 accessible rooms wi...
Great entertainment good holiday
We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...
Ease of booking and very friendly…
Ease of booking and very frien...
Very good service
Very good service. Was able to find me rooms whi...
Newquay, St Ives and the Cornish Coast
I have booked with this company before, the staff were very friendly...
The hotel was fairly basic and if I was…
The hotel was fairly basic and typical of a coach trip type experience, and if I was staying for more than one night I would have complained about the...
Brilliant time
Brilliant time. Especially at Seahouses. Would have l...
Verygood
...
Top marks for inclusion and diversity
Top marks for inclusion and diversity, I booked my holiday the same day as Middlesbrough Pride wearing all my LGBT+ att...
caledonian travel recently stayed in new southlands hotel…
recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the...
Very helpfull staff.
Happy to go on another trip with callad...
Found the team very helpful
...
We loved the loch lomond 3 days trip…
We loved the loch lomond 3 days trip value for money Enjoyed the trip ,accom...
2nd trip booked
I spoke with Jamie at Caledonia to booking a second trip and again he made the process very easy and understood...
Whenever I call and speak to a member…
Whenever I call and speak to a member of staff they always are happy...
It's so easy booking either online or…
It's so easy booking either online...
Easy to book our break online
Easy to book our break online Good value. Ta...
Conclusion
Reviewers most commonly highlight helpful, friendly staff and drivers plus an easy booking process both online and in store. Several comments point to competitive pricing and clear value for budget-conscious travellers or student groups. When communication is mentioned it is generally positive—tickets and schedule changes were emailed to customers. However, accommodation standards are variable: a minority of reviews report cleanliness or bedding issues and limited food choices. Consumers prioritising hotel quality should check recent hotel-specific feedback and confirm accessibility needs before booking.