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We Collect & Analyse Reviews

Caledonian Travel
Experiences & Reviews

Caledonian Travel is a UK coach-holiday operator specialising in organised day trips and short-break packages around Britain. The company offers pre-planned itineraries that combine coach transport with accommodation and attractions. Consumers searching reviews typically look for information on booking, coach comfort, hotel standards and accessibility options.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 18d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Staff, drivers and booking agents are repeatedly described as friendly, helpful and efficient across bookings and on-trip interactions.

Share
27%
Strong
💰

Value for money

Several reviewers reference affordable packages, student-friendly pricing and clear statements that trips represented good value for money.

Share
8%
Strong

User experience

Reviewers report straightforward online and phone booking, smooth coach travel and organised itineraries; accessibility requests were handled when raised.

Share
21%
Strong
🔧

Product quality

Accommodation and catering receive mixed feedback: some guests praise hotels and entertainment, others report cleanliness, bedding or food-quality issues.

Share
9%
Mixed
📞

Communication

Communication is infrequently mentioned; where noted, customers received emailed tickets and timely updates about itinerary changes.

Share
2%
Mixed

Overall experience

Most reviewers describe a positive overall holiday and willingness to rebook, while a small number report disappointing rooms or catering problems.

Share
33%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Colin White
trustpilot.com Sep 30, 2025

Caledonian trip to Abba Voyage

Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...

M
Mrs Judith Douglas
trustpilot.com Sep 30, 2025

The assistant in Newcastle agency was…

The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...

M
MRS J BELL
trustpilot.com Sep 30, 2025

Driver Paul,very friendly and helpful

Driver Paul,very friendly and helpful. Coach clean and comfortable Hotel,clean and accomodating. Fo...

M
Mrs Y Gibson
trustpilot.com Sep 30, 2025

Very helpful on fone

Very helpful on fone, I needed 2 accessible rooms wi...

M
MRS L DAVIES
trustpilot.com Sep 30, 2025

Great entertainment good holiday

We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...

H
HENRY LINTON
trustpilot.com Sep 30, 2025

Ease of booking and very friendly…

Ease of booking and very frien...

M
Margaret
trustpilot.com Sep 30, 2025

Very good service

Very good service. Was able to find me rooms whi...

M
Ms D Riley
trustpilot.com Sep 30, 2025

Newquay, St Ives and the Cornish Coast

I have booked with this company before, the staff were very friendly...

M
Mr Charlie Arnold
trustpilot.com Sep 30, 2025

The hotel was fairly basic and if I was…

The hotel was fairly basic and typical of a coach trip type experience, and if I was staying for more than one night I would have complained about the...

C
Customer
trustpilot.com Sep 30, 2025

Brilliant time

Brilliant time. Especially at Seahouses. Would have l...

M
MR J NEWBERRY
trustpilot.com Sep 30, 2025

Verygood

...

M
MR M URWIN
trustpilot.com Sep 30, 2025

Top marks for inclusion and diversity

Top marks for inclusion and diversity, I booked my holiday the same day as Middlesbrough Pride wearing all my LGBT+ att...

a
anthony barry
trustpilot.com Sep 30, 2025

caledonian travel recently stayed in new southlands hotel…

recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the...

M
MRS A WHITE
trustpilot.com Sep 30, 2025

Very helpfull staff.

Happy to go on another trip with callad...

M
Moira Simcox
trustpilot.com Sep 30, 2025

Found the team very helpful

...

J
Julia
trustpilot.com Sep 30, 2025

We loved the loch lomond 3 days trip…

We loved the loch lomond 3 days trip value for money Enjoyed the trip ,accom...

P
Patricia
trustpilot.com Sep 30, 2025

2nd trip booked

I spoke with Jamie at Caledonia to booking a second trip and again he made the process very easy and understood...

M
Michelle
trustpilot.com Sep 30, 2025

Whenever I call and speak to a member…

Whenever I call and speak to a member of staff they always are happy...

M
Marley Waite
trustpilot.com Sep 30, 2025

It's so easy booking either online or…

It's so easy booking either online...

A
Anita
trustpilot.com Sep 30, 2025

Easy to book our break online

Easy to book our break online Good value. Ta...

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Conclusion

Reviewers most commonly highlight helpful, friendly staff and drivers plus an easy booking process both online and in store. Several comments point to competitive pricing and clear value for budget-conscious travellers or student groups. When communication is mentioned it is generally positive—tickets and schedule changes were emailed to customers. However, accommodation standards are variable: a minority of reviews report cleanliness or bedding issues and limited food choices. Consumers prioritising hotel quality should check recent hotel-specific feedback and confirm accessibility needs before booking.