Reviewers most commonly highlight helpful, friendly staff and drivers plus an easy booking process both online and in store. Several comments point to competitive pricing and clear value for budget-conscious travellers or student groups. When communication is mentioned it is generally positive—tickets and schedule changes were emailed to customers. However, accommodation standards are variable: a minority of reviews report cleanliness or bedding issues and limited food choices. Consumers prioritising hotel quality should check recent hotel-specific feedback and confirm accessibility needs before booking.
Examples from available reviews (Nov 2021 – Feb 2026).
Caledonian trip to Abba Voyage - Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...
caledonian travel recently stayed in new southlands hotel… - recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the...
Great entertainment good holiday - We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...
The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...
Staff, drivers and booking agents are repeatedly described as friendly, helpful and efficient across bookings and on-trip interactions.
Several reviewers reference affordable packages, student-friendly pricing and clear statements that trips represented good value for money.
Reviewers report straightforward online and phone booking, smooth coach travel and organised itineraries; accessibility requests were handled when raised.
Accommodation and catering receive mixed feedback: some guests praise hotels and entertainment, others report cleanliness, bedding or food-quality issues.
Communication is infrequently mentioned; where noted, customers received emailed tickets and timely updates about itinerary changes.
Most reviewers describe a positive overall holiday and willingness to rebook, while a small number report disappointing rooms or catering problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Omega breaks for London tour - I am one of a group of students at University Of London, who wanted to visit the most interesting attractions in London. When we got in touch with Caledonian travel after searching many options, we found that it was a great opportunity to visit these places in a classical tour in a single day in a modern bus. Caledonian Tour offered us all types of packages for any pockets. They also took care of air tickets arrangement from the cheapest options available online or from their source when you will be happy from their service. I recommend the company any day more so to students who have deleted wallets and want to explore.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Caledonian Travel is a UK coach-holiday operator specialising in organised day trips and short-break packages around Britain. The company offers pre-planned itineraries that combine coach transport with accommodation and attractions. Consumers searching reviews typically look for information on booking, coach comfort, hotel standards and accessibility options.