Customers often commend frontline staff and drivers for friendly, helpful service and support during trips. Many say booking is straightforward, with clear online and in-store options. Several reviews describe poor hotel standards, including dirty rooms and disappointing food. Communication varies: some bookings were sorted quickly, while other questions received no reply.
Examples from available reviews (Nov 2021 – Feb 2026).
Tracey was extremely helpful and resolved a complicated booking.
“Tracey, was extremely helpful.”
The booking process was very straightforward and easy.
“Very straightforward booking process”
Room was very dirty with mould and stained cups.
“room very dirty”
Customer service ignored multiple emails and calls, leaving query unresolved.
“I still haven’t received a reply”
Reviews often mention helpful, friendly staff on the phone, at ticket desks, and on coaches. Drivers are frequently praised for making trips enjoyable and for offering practical help. A small number of comments single out agents who sorted complex bookings.
Many customers call the trips good value and well organised for the price. A limited number report unexpected charges or paid supplements that left them unhappy. Positive notes on affordability sit alongside a few complaints about extra fees.
People repeatedly describe booking as easy and straightforward online, in store, and by phone. Passengers often mention lively entertainment and memorable trips that lift the journey. A minority report disruptions such as late room access, alarms, or early pickups.
Several reviews describe poor hotel conditions, including dirty rooms, mould, and uneven food quality. Others mention clean coaches, warm hotels, and excellent hotel meals, showing a sharp split in accommodation standards. Complaints about hotel quality come up repeatedly.
Some customers describe quick communication, including fast room arrangements and proactive updates. Others report gaps such as missing arrival times or emails that went unanswered. Feedback includes both rapid replies and pre-trip questions that were not resolved.
Feedback ranges from very positive trips to strong criticism of hotel standards and occasional customer service lapses. Many reviewers praise staff, drivers, and trip organisation, while a clear minority give low ratings for accommodation or unanswered queries. The result is a mixed picture: logistics often land well, while some stays do not.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I am one of a group of students at University Of London, who wanted to visit the most interesting attractions in London. When we got in touch with Caledonian travel after searching many options, we found that it was a great opportunity to visit these places in a classical tour in a single day in a modern bus. Caledonian Tour offered us all types of packages for any pockets. They also took care of air tickets arrangement from the cheapest options available online or from their source when you will be happy from their service. I recommend the company any day more so to students who have deleted wallets and want to explore.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Caledonian Travel runs coach holidays, day trips, and short-break tours across the UK. Customers can book online, through in-store agents, or by phone for coach travel and hotel stays. The company offers day excursions, multi-day tours, and itinerary planning with contracted hotel partners. Its customer service team handles ticketing, group travel coordination, and accessibility support.