Reviewers most commonly highlight helpful, friendly staff and drivers plus an easy booking process both online and in store. Several comments point to competitive pricing and clear value for budget-conscious travellers or student groups. When communication is mentioned it is generally positive—tickets and schedule changes were emailed to customers. However, accommodation standards are variable: a minority of reviews report cleanliness or bedding issues and limited food choices. Consumers prioritising hotel quality should check recent hotel-specific feedback and confirm accessibility needs before booking.
Examples from available reviews (Nov 2021 – Feb 2026).
Caledonian trip to Abba Voyage - Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...
caledonian travel recently stayed in new southlands hotel… - recently stayed in new southlands hotel scarbourgh with caledonian travel,room very dirty, hand marks on the wall, shower full of mould around the...
Great entertainment good holiday - We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...
The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...
Staff, drivers and booking agents are repeatedly described as friendly, helpful and efficient across bookings and on-trip interactions.
Several reviewers reference affordable packages, student-friendly pricing and clear statements that trips represented good value for money.
Reviewers report straightforward online and phone booking, smooth coach travel and organised itineraries; accessibility requests were handled when raised.
Accommodation and catering receive mixed feedback: some guests praise hotels and entertainment, others report cleanliness, bedding or food-quality issues.
Communication is infrequently mentioned; where noted, customers received emailed tickets and timely updates about itinerary changes.
Most reviewers describe a positive overall holiday and willingness to rebook, while a small number report disappointing rooms or catering problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
JUST BACK FROM ARRACHAR WITH THE CALEDONIAN COMPANY,AND IT WAS JUST GREAT,LOVELY HOTEL,FOOD, AND A GREAT STAFF AND HAPPY TEAM,APART FROM ONE OF THE MA...
Been in a mystery bus trip from Sunderland we ended up in Scarborough staying at the grand this hotel really needs...
Just come back from a 4 day twixmas break at Caledonian Claymore Hotel. Got a twin room on the ground floor ,due to mobility issues, as no lift in hot...
My friends and I have just returned from a weekend in Scarborough staying at The new Southlands hotel. We had a wonderful time dispite gale force wind...
Just returned from a Fri-Sun Tribute weekend in Llandudno stayed at The Grand Hotel. Firstly someone was sat in our allocated coach seats, and despite...
Just on our way back from a mystery trip with Caledonian. We did Bakewell and Matlock the first day. Stayed over at the Hilton in stoke on Trent overn...
Traveled solo to torquay and had to pay a room supplement as at the time of booking no single rooms were available. Paid £35 . On arrival at the hotel...
Having just been on a Caledonian trip to Arrochar staying in the claymore hotel,the only negative point concerned the evening meals very poor quality...
Caledonian trip to Abba Voyage - Caledonian kept me informed of any changes and E-mailed the required tickets. Our coach driver Michael was very polite, even when under a lot of press...
The assistant in Newcastle agency was very efficient. My friend and I knew which trip we wanted so that was booked. The g...
Driver Paul,very friendly and helpful. Coach clean and comfortable Hotel,clean and accomodating. Fo...
Very helpful on fone, I needed 2 accessible rooms wi...
Great entertainment good holiday - We both loved our break with Caledonian travel, it was amazing the New Southlands is a great hotel and the staff are lovely! The food is okay but the...
Ease of booking and very friendly…
Very good service. Was able to find me rooms whi...
Newquay, St Ives and the Cornish Coast - I have booked with this company before, the staff were very friendly...
The hotel was fairly basic and typical of a coach trip type experience, and if I was staying for more than one night I would have complained about the...
Brilliant time. Especially at Seahouses. Would have l...
Verygood - ...
Top marks for inclusion and diversity, I booked my holiday the same day as Middlesbrough Pride wearing all my LGBT+ att...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Caledonian Travel is a UK coach-holiday operator specialising in organised day trips and short-break packages around Britain. The company offers pre-planned itineraries that combine coach transport with accommodation and attractions. Consumers searching reviews typically look for information on booking, coach comfort, hotel standards and accessibility options.