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We Collect & Analyse Reviews

Titan Travel
Experiences & Reviews

Titan Travel is a UK-based tour operator that sells escorted tours, rail journeys and small-ship cruises worldwide. Customers typically book through phone-based agents and receive an assigned tour manager or local guides for organised itineraries. People searching reviews often want information on staff performance, accommodation and how customer complaints are handled.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 29d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers praise tour managers and staff for good organisation and helpfulness; a small number report unhelpful counter service or guide failures on tour.

Share
29%
Strong
💰

Value for money

Few reviews mention price directly; some comment that breakfasts or hotel standards did not match expectations for the holiday cost.

Share
4%
Weak
⚡

User experience

Booking and pickup experiences are frequently described as smooth and responsive, with several reviewers praising specific advisors and timely documentation.

Share
10%
Strong
🔧

Product quality

Many reviews praise hotels, trains and ships and well-packed itineraries; a minority report poor accommodation, noisy hotels or delayed bag delivery.

Share
18%
Strong
📞

Communication

Pre-trip phone and email contact is often rated positive, but a number of reviewers report slow or missing responses to post-trip complaints.

Share
10%
Mixed
⭐

Overall experience

Most reviewers report positive, well-run holidays and recommend Titan Travel; a small set describe negative overall trips or unresolved follow-up issues.

Share
29%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Margaret Smith
trustpilot.com Sep 30, 2025

On the Historic East Coach tour

On the Historic East Coach tour, the coach driver, Liz, was very friendly and apart from some slightly rough roads, it was a smooth trip. However, the...

S
Susan Wood
trustpilot.com Sep 30, 2025

Rocky Mountain Railtour

Fabulous holiday, all down to a great small group of people (26), packed itinerary, good hotels in good locati...

L
Lynda Valentine
trustpilot.com Sep 30, 2025

Footsteps of the Incas

My first visit to Peru did not disappoint. Our Tour Manager, Fernando, was brilliant, caring, knowledgeable and passionate about his country. He certa...

B
Barbara
trustpilot.com Sep 30, 2025

knowledgeable and helpful staff

Paulina took us through the information carefully and slowly, looking for all the options for the date, airport and place we were interested in. We fe...

K
Karen
trustpilot.com Sep 30, 2025

Excellent telephone booking service

Excellent telephone booking service, the wonderful advisor was p...

c
customer
trustpilot.com Sep 30, 2025

USA National Parks Adventure

We’ve just returned from the Denver to Las Vegas 10 day National Parks trip and WOW what an adventure! Pros - Starting with the Amtrak Zephyr train fr...

M
Miss Sandford
trustpilot.com Sep 30, 2025

Trip to Canada

We have just returned from a trip to Canada. It was an excellent trip and extremely well led by our guide Alex Cussins. A lot was packed in and many p...

N
Natasha Parker
trustpilot.com Sep 30, 2025

Fantastic, stress-free holiday.

10 day US National Park Tour -A wonderful experience thanks to Daniel who made the whole trip enjoyable, fun and stress-free. He was extremely profess...

T
Tracy Hamblett
trustpilot.com Sep 30, 2025

The Great Indian Rail Journey

Just back from an amazing 16 day Great Indian Rail Journey. The whole experience was incredible, very tiring but the different cultures, amazing food...

S
Sarah Bailey
trustpilot.com Sep 30, 2025

Across Canada

We have just returned from the trip ‘Across Canada’. From start to finish we had the most amazing time. Our Tour Manager Alex Cussins was amazing in b...

S
Simon
trustpilot.com Sep 30, 2025

What a brilliant journey Route 66 was

What a brilliant journey Route 66 was. From being picked up from home to being returned to home. The tour manager Jay made the holiday one of the best...

P
Philip
trustpilot.com Sep 30, 2025

Route 66 with Titan

We have just returned from a Route66 tour with Titan. The Tour Manger Jay Shmyitt was first class and as an American living in the UK knew what we wan...

A
Anna Gregory
trustpilot.com Sep 30, 2025

We had a very good experience booking…

We had a very good experience booking with Titan Travel. Paulina answered all our questions, got back to us very quickly , phoned back...

M
Mrs Wilson
trustpilot.com Sep 30, 2025

The Secrets of Italy and Sicily tour - give a wide berth

The Secrets of Italy and Sicily tour, whilst the tour in itself was first class, along with the Tour Manager, coach driver and local tour guides, the...

R
Ruth White
trustpilot.com Sep 30, 2025

The Wonderful MS Amorena!

We had an amazing week on the MV Amorena. The Captain and his crew were all wonderful, the chefs created some delicious food and everyone was friendly...

T
Terry Eason
trustpilot.com Sep 30, 2025

Millie was very helpful and easy to…

Millie was very helpful...

M
Maggie Grant
trustpilot.com Sep 30, 2025

Great Indian Rail Journey-Solo

First solo trip. From the start (picked up in Durham in a swish Mercedes and taken to Heathrow), then meeting our guide Kam who showed us India as it...

R
Robin Gay
trustpilot.com Sep 30, 2025

Fairytale Tour of Bavaria

Hans our tour manager and Arnie the coach driver were excellent and very professional in all aspects of the Holiday. Hotels and locations did not disa...

M
Mrs MacGregor
trustpilot.com Sep 30, 2025

Just booked a trip to Japan

Just booked a trip to Japan, the customer service representative on the phone was very helpful and answered all my questions. He also was very helpful...

M
Margaret Gover
trustpilot.com Sep 30, 2025

Great India Rail Journey

I have just returned from my holiday to India with Saga/Titan Great India Rail Journey. It was extremely well organised from beginning to end. My init...

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Conclusion

Reviews show Titan Travel commonly delivers well-organised escorted tours with praised tour managers and reliable transport options such as rail journeys and small-ship cruises. Many customers highlight clear, prompt booking communications and helpful agents when arranging trips. However, some reviews report isolated but serious issues: poor hotel standards on particular stays, guide failures in handling medical or welfare incidents, and slow responses to post-trip complaints or compensation. Prospective customers should check accommodation standards on specific departures, confirm emergency procedures and keep written records of any complaints; travel insurance and direct confirmation of post-trip claims are advisable.