Reviewers often single out tour managers, local guides, and booking agents for calm, organised leadership and practical help. Many travellers say the itineraries run smoothly and support on the tour is reliable. Some reviews point to uneven accommodation, including specific complaints about a houseboat and lodging in Sicily. A few travellers also mention technical access problems and isolated service failures that changed how their trips turned out.
Examples from available reviews (Dec 2021 – Mar 2026).
Amazing 30-day New Zealand holiday made special by guide Greg and driver Andrew.
“Just arrived home from the most amazing holiday 30 days to new Zealand.”
Sicily accommodation was horrendous and Titan failed to follow up about compensation.
“the accommodation in Sicily was HORRENDOUS”
Booking was straightforward but the 'My Titan' system is repeatedly unavailable.
“the 'My Titan' system is down and undergoing planned maintenance”
Tour guide displayed poor organisation and failed to arrange medical help.
“Laura did not arrange medical attention and instead contacted another client”
Many reviews name tour managers and drivers for strong leadership, care, and local knowledge. Booking staff and visa advisers are frequently praised for being clear and efficient. A small number of reports describe poor frontline behaviour or an adviser not arranging medical attention.
Reviewers who felt they got good value often link it to strong guides and smoothly run programmes. Value concerns tend to centre on uneven accommodation and large group sizes that reduced enjoyment. Direct complaints about pricing are rare in the sample.
Many customers describe booking as simple, with helpful support by phone. Several travellers ran into problems when the online account system was unavailable and when internal flight baggage limits came as a surprise. For some, these digital and information gaps added stress that could have been avoided.
Travellers often call the itineraries and activities well organised and memorable. Accommodation quality varies widely, with strongly negative mentions of a houseboat and very poor lodgings in Sicily. Some reviews also say the groups were too large for individual attention.
Guides earn praise for clear, reassuring updates during the tour. Before departure and during booking, agents are usually described as timely and easy to understand. Several reviews point to missed communication on baggage rules and weak follow-up after accommodation complaints.
Most travellers report high satisfaction, driven by staff and itineraries. A handful of sharply negative accounts—mainly around accommodation and isolated service incidents—stand out against that trend. Overall, the reviews describe many excellent trips alongside a few failures that had a major impact on some travellers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Great trip with helpful leaders and many activities.
“Great trip helped by Grex and Andrew”
Excellent trip with a well-balanced programme and attentive staff.
“Superbly delivered by Greg, Tour Manager and Andrew, driver.”
Outstanding New Zealand trip made exceptional by guide Greg and driver Andrew.
“Greg is head and shoulders above the other guides.”
Amazing 30-day New Zealand holiday made special by guide Greg and driver Andrew.
“Just arrived home from the most amazing holiday 30 days to new Zealand.”
Outstanding tour with attentive tour manager Greg and caring driver Andrew.
“Our tour manager Greg was outstanding his advice and planning every day”
Great itinerary and staff but uneven accommodation and overcrowded groups.
“Our biggest disappointment was the houseboat.”
Booking was straightforward but the 'My Titan' system is repeatedly unavailable.
“the 'My Titan' system is down and undergoing planned maintenance”
Chandan provided professional and helpful visa assistance.
“He was very professional and helped us to apply for the Visa”
Fantastic Wild India trip with excellent wildlife, guide Sid Singh and staff.
“Wild India is a fantastic trip.”
Very well organised Great Indian Rail Journey with an exceptional tour manager.
“Our exceptional tour manager, the debonair Digamber Singh Rathore made it all look easy!”
Excellent customer service helped with queries for an upcoming tour.
“their customer service has been excellent helping us with any query’s we have.”
Clive provided clear, efficient and empathetic booking assistance without pressure.
“He was excellent. I found him to be clear and efficient, helpful and kind and very empathetic and understanding throughout.”
Great itinerary and hardworking staff but major accommodation inconsistencies.
“Too large a group - 38 tourist handled by just one tour guide!”
Good itinerary and guide but hugely variable accommodation, especially the houseboat.
“Our houseboat experience was very disappointing.”
Millie was friendly, knowledgeable and made booking easy from abroad.
“the agent, Millie, was friendly, knowledgeable and most helpful”
Friendly, knowledgeable agent completed booking efficiently.
“Friendly, knowledgeable agent. All booked efficiently.”
Well organised tour and guides but internal flight baggage allowance caught me out.
“I was caught out by the internal flight baggage allowance being substantially lower”
Chandon processed our booking courteously and with great efficiency and knowledge.
“He was extremely courteous and knowledgeable and processed our booking with great efficiency .”
Wonderful trip with an excellent guide and safe, capable driver despite group size.
“our guide Pradeep was such a lovely man full of knowledge and experience”
Excellent guide and crew managed a large, challenging South India tour admirably.
“Our tour guide Pradeep was excellent.”
Tour guide displayed poor organisation and failed to arrange medical help.
“Laura did not arrange medical attention and instead contacted another client”
Fabulous holiday held together by an excellent, calm tour leader.
“our well informed, friendly, helpful and calm tour leader Darren Wheatly.”
Well organised Peru holiday with brilliant, caring tour manager and guides.
“Fernando, was brilliant, caring, knowledgeable and passionate about his country.”
Paulina provided careful, patient and informative booking assistance.
“Paulina took us through the information carefully and slowly”
Patient, clear and polite telephone booking advisor provided excellent service.
“Excellent telephone booking service, the wonderful advisor was patient, clear & polite.”
Well organised National Parks tour made stress-free by an exceptional manager.
“Our Tour Manager Daniel was exceptional.”
Excellent, well-led Canada trip with memorable Rocky Mountaineer experience.
“extremely well led by our guide Alex Cussins.”
Ten-day US tour was enjoyable and stress-free due to an organised manager.
“He was extremely professional, well organised and couldnt do enough to help us”
Incredible 16-day India rail tour with memorable sights and excellent local guides.
“our Tour guide Kam made the whole experience memorable.”
Amazing Canada trip with an excellent tour manager despite minor niggles.
“Our Tour Manager Alex Cussins was amazing in both knowledge and duty of care”
Route 66 holiday excellently organised and managed by tour manager Jay.
“The tour manager Jay made the holiday one of the best we've ever been on.”
Good Route 66 tour with an excellent tour manager and some tired hotels.
“The Tour Manger Jay Shmyitt was first class”
Efficient, prompt booking handled well by Paulina with timely documentation.
“Paulina answered all our questions, got back to us very quickly”
Sicily accommodation was horrendous and Titan failed to follow up about compensation.
“the accommodation in Sicily was HORRENDOUS”
Amazing week on the MV Amorena with a brilliant tour manager and crew.
“The Captain and his crew were all wonderful”
Millie provided clear and helpful assistance.
“Millie was very helpful and easy to understand 😃”
Excellent solo India trip with great organisation and an insightful guide.
“I cannot praise the organisation of this tour enough.”
Professional tour manager and driver with satisfactory hotels and locations.
“Hans our tour manager and Arnie the coach driver were excellent”
Helpful phone representative answered all questions and booked efficiently.
“the customer service representative on the phone was very helpful”
Extremely well organised India trip with an exceptional, caring guide.
“Kamlendra Bhati was exceptional. Informative, humorous, caring and kind and very organised.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Titan Travel is a UK tour operator selling package and escorted holidays worldwide. It shares day-by-day itineraries and runs group departures led by local tour managers and drivers. Its customer service team manages bookings, travel documents, and visa support. Customers can reach the company by phone or email and use online resources for pre-departure details.