Reviewers often single out tour managers, local guides, and booking agents for calm, organised leadership and practical help. Many travellers say the itineraries run smoothly and support on the tour is reliable. Some reviews point to uneven accommodation, including specific complaints about a houseboat and lodging in Sicily. A few travellers also mention technical access problems and isolated service failures that changed how their trips turned out.
Examples from available reviews (Dec 2021 – Mar 2026).
Amazing 30-day New Zealand holiday made special by guide Greg and driver Andrew.
“Just arrived home from the most amazing holiday 30 days to new Zealand.”
Sicily accommodation was horrendous and Titan failed to follow up about compensation.
“the accommodation in Sicily was HORRENDOUS”
Booking was straightforward but the 'My Titan' system is repeatedly unavailable.
“the 'My Titan' system is down and undergoing planned maintenance”
Tour guide displayed poor organisation and failed to arrange medical help.
“Laura did not arrange medical attention and instead contacted another client”
Many reviews name tour managers and drivers for strong leadership, care, and local knowledge. Booking staff and visa advisers are frequently praised for being clear and efficient. A small number of reports describe poor frontline behaviour or an adviser not arranging medical attention.
Reviewers who felt they got good value often link it to strong guides and smoothly run programmes. Value concerns tend to centre on uneven accommodation and large group sizes that reduced enjoyment. Direct complaints about pricing are rare in the sample.
Many customers describe booking as simple, with helpful support by phone. Several travellers ran into problems when the online account system was unavailable and when internal flight baggage limits came as a surprise. For some, these digital and information gaps added stress that could have been avoided.
Travellers often call the itineraries and activities well organised and memorable. Accommodation quality varies widely, with strongly negative mentions of a houseboat and very poor lodgings in Sicily. Some reviews also say the groups were too large for individual attention.
Guides earn praise for clear, reassuring updates during the tour. Before departure and during booking, agents are usually described as timely and easy to understand. Several reviews point to missed communication on baggage rules and weak follow-up after accommodation complaints.
Most travellers report high satisfaction, driven by staff and itineraries. A handful of sharply negative accounts—mainly around accommodation and isolated service incidents—stand out against that trend. Overall, the reviews describe many excellent trips alongside a few failures that had a major impact on some travellers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
We booked Titan Travel company for our vacation and drama started from the beginning. The first agent gave us the run around and we waited forever for some one to assist us. We even left to check out other agencies and finally we returned to the counter. Another employee said she was the only one who could help us and she acted as if we were wasting her time. We finally decided to go elsewhere and we left. There was no urgency in their attitude as if they had nothing else to do with their time. Not a promising outlook on our vacation at all.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Titan Travel is a UK tour operator selling package and escorted holidays worldwide. It shares day-by-day itineraries and runs group departures led by local tour managers and drivers. Its customer service team manages bookings, travel documents, and visa support. Customers can reach the company by phone or email and use online resources for pre-departure details.