Reviews show Titan Travel commonly delivers well-organised escorted tours with praised tour managers and reliable transport options such as rail journeys and small-ship cruises. Many customers highlight clear, prompt booking communications and helpful agents when arranging trips. However, some reviews report isolated but serious issues: poor hotel standards on particular stays, guide failures in handling medical or welfare incidents, and slow responses to post-trip complaints or compensation. Prospective customers should check accommodation standards on specific departures, confirm emergency procedures and keep written records of any complaints; travel insurance and direct confirmation of post-trip claims are advisable.
Examples from available reviews (Dec 2021 – Feb 2026).
Tour guide displayed poor organisation and failed to arrange medical help.
“Laura did not arrange medical attention and instead contacted another client”
Sicily accommodation was horrendous and Titan failed to follow up about compensation.
“the accommodation in Sicily was HORRENDOUS”
Well organised Peru holiday with brilliant, caring tour manager and guides.
“Fernando, was brilliant, caring, knowledgeable and passionate about his country.”
Efficient, prompt booking handled well by Paulina with timely documentation.
“Paulina answered all our questions, got back to us very quickly”
Most reviewers praise tour managers and staff for good organisation and helpfulness; a small number report unhelpful counter service or guide failures on tour.
Few reviews mention price directly; some comment that breakfasts or hotel standards did not match expectations for the holiday cost.
Booking and pickup experiences are frequently described as smooth and responsive, with several reviewers praising specific advisors and timely documentation.
Many reviews praise hotels, trains and ships and well-packed itineraries; a minority report poor accommodation, noisy hotels or delayed bag delivery.
Pre-trip phone and email contact is often rated positive, but a number of reviewers report slow or missing responses to post-trip complaints.
Most reviewers report positive, well-run holidays and recommend Titan Travel; a small set describe negative overall trips or unresolved follow-up issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
We booked Titan Travel company for our vacation and drama started from the beginning. The first agent gave us the run around and we waited forever for some one to assist us. We even left to check out other agencies and finally we returned to the counter. Another employee said she was the only one who could help us and she acted as if we were wasting her time. We finally decided to go elsewhere and we left. There was no urgency in their attitude as if they had nothing else to do with their time. Not a promising outlook on our vacation at all.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Titan Travel is a UK-based tour operator that sells escorted tours, rail journeys and small-ship cruises worldwide. Customers typically book through phone-based agents and receive an assigned tour manager or local guides for organised itineraries. People searching reviews often want information on staff performance, accommodation and how customer complaints are handled.