Reviews Analysed
21
We Collect & Analyse Reviews
Newmarket Holidays
Experiences & Reviews
Newmarket Holidays is a UK-based tour operator that arranges escorted coach tours, package holidays and guided itineraries across Europe and other destinations. Typical services include flight-inclusive packages, hotel accommodation, local transfers and tour managers or on-trip representatives. Consumers researching the company should review hotel grading, special-assistance arrangements and itinerary notes, and check both website information and phone support options when booking.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
20d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many reviews praise tour managers and reps as helpful, knowledgeable and professional; a smaller number report assistance or staffing problems.
Share
Strong
28%
💰
Value for money
A small set of reviews question value for money, citing tired or basic accommodation and itineraries that felt not worth the cost.
Share
Weak
5%
⚡
User experience
Booking and phone support are frequently described as quick and helpful; a few note contradictory website information or minor booking issues.
Share
Strong
8%
🔧
Product quality
Accommodation and some trip elements received mixed feedback: scenic itineraries and good hotels in some trips, but repeated complaints about basic or tired rooms.
Share
Mixed
20%
📞
Communication
Phone and on-trip reps often resolved queries promptly, while other reviews describe delayed refunds, itinerary changes or poor handling of disruptions.
Share
Mixed
8%
⭐
Overall experience
Most travellers report a positive overall holiday with attentive guides and good organisation; a minority experienced serious hotel or logistics problems.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Room Accommodation was very Unwelcoming…
"Room Accommodation was very Unwelcoming at Cerise Residence Hotel, dated, no essentials in room, tea coffee milk etc, 1 toilet roll for duration, no c..."
Angie
Trustpilot
Sep 30, 2025
Featured for: Hotel quality and value complaint
Switzerland tour with Golden Pass train
"What a holiday and what a tour guide. From start to finish Wendy our guide was a breath of fresh air. Always so happy and informative and nothing was..."
Gareth
Trustpilot
Sep 30, 2025
Featured for: Positive guide-led tour experience
Let down by Newmarket and Eurostar
"We travelled to the Netherlands to see Andre Rieu. We don't normally use a holiday company, but decided on this occasion that we would. The trip out w..."
Paul Jewell
Trustpilot
Sep 30, 2025
Featured for: Communication and refund failure
Booking
"Some slightly contradictory info on the Web site but excellen..."
richard
Trustpilot
Sep 30, 2025
Featured for: Website info issue, phone resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lynne
trustpilot.com
Sep 30, 2025
MUsa was very patient and helpful
MUsa was very pa...
J
Jackie Hill
trustpilot.com
Sep 30, 2025
Our holiday to the USA was amazing
Our holiday to the USA was amazing. We flew to Los Angeles and our tour went down to Los Vegas. Our flights were good . We met our tour manager Tammy...
r
richard
trustpilot.com
Sep 30, 2025
Booking
Some slightly contradictory info on the Web site but excellen...
V
Valerie Regan
trustpilot.com
Sep 30, 2025
Danielle was excellent
Danielle was excellent, made me feel valued as...
A
Angie
trustpilot.com
Sep 30, 2025
Room Accommodation was very Unwelcoming…
Room Accommodation was very Unwelcoming at Cerise Residence Hotel, dated, no essentials in room, tea coffee milk etc, 1 toilet roll for duration, no c...
K
Kerry & Ciara
trustpilot.com
Sep 30, 2025
Our guide Wendy and stunning Switzerland…..
Just back from Switzerland 🇨🇭A well organised trip to some amazing places, stunning scenery, lots of great memories with a few extras thrown in. You n...
M
Marion Feasey
trustpilot.com
Sep 30, 2025
Albania - Land of the Eagles
Albania - Land of the Eagles: A callenging tour. On average Albania at 2,300 feet above sea level is 12 times higher than the UK. The air is thin and...
G
Gareth
trustpilot.com
Sep 30, 2025
Switzerland tour with Golden Pass train
What a holiday and what a tour guide. From start to finish Wendy our guide was a breath of fresh air. Always so happy and informative and nothing was...
N
Norm
trustpilot.com
Sep 30, 2025
So helpful!
The rep, Danielle, from Newmarket Holidays was excellent. So helpful and knowledgeable about...
A
Alison L
trustpilot.com
Sep 30, 2025
Be prepared for a basic hotel
Switzerland Golden Pass Where do I start, this trip was so good, and it was all thanks to our guide Wendy! We had Wendy’s walks and Wendy’s weather –...
A
A J McE
trustpilot.com
Sep 30, 2025
Musa…
I had changed a booking I had made with Newmarket and wanted to confirm that my deposit had been...
D
Doug lane
trustpilot.com
Sep 30, 2025
Excellent Trip
This was our first experience of trying a coach tour abroad staying in same hotel & doing different trips each day Also first with Newmarket Holidays...
S
Sue Liptrot
trustpilot.com
Sep 30, 2025
Excellent tour of Albania
Excellent tour of Albania. Beautiful scenery. Nice clean hotels, well appointed and friendly helpful staff . Interesting itinerary. Saw a lot of the c...
D
Dick Chapman
trustpilot.com
Sep 30, 2025
Western Norway Kviksten Hotel
Excellent hotel but more remote than we thought. The trip to Bergen was tedious - 8.5 hrs travel for only 3.5 hours in Bergen. It would be much better...
A
Angela M.
trustpilot.com
Sep 30, 2025
Dealt with extremely professionally
Dealt with extremely professionally, efficien...
P
Patrick murphy
trustpilot.com
Sep 30, 2025
INewmark
I spoke to a lady by the name of Lorraine , what a lovely polite and patient lady she was, a proper person to talk to which is very rare these days ,...
G
Gemma
trustpilot.com
Sep 30, 2025
Beautiful scenery shame about the hotel
Just returned from the Golden compass train trip in Switzerland. It has been a lovely week with incredible scenery. Our tour guide Wendy was a ray of...
J
John Jones
trustpilot.com
Sep 30, 2025
Avoid at all cost
Avoid at all cost, itinerary sketchy at best,colosseum brief stop stop at traffic lights ,tour manager treated us like children. The tour of the amalf...
A
Andy Parrish
trustpilot.com
Sep 30, 2025
Huge thanks to rep Fiona (in…
Huge thanks to rep Fiona (in Balestrand, Norway) who was so professional, so helpful and so approachable....
P
Paul Jewell
trustpilot.com
Sep 30, 2025
Let down by Newmarket and Eurostar
We travelled to the Netherlands to see Andre Rieu. We don't normally use a holiday company, but decided on this occasion that we would. The trip out w...
Conclusion
Reviews show consistent praise for on-trip staff and tour managers named in feedback, with multiple reviewers citing helpful guides such as Wendy, Danielle and Musa. Accommodation and some hotel placements are a recurring source of negative comments — Roc & Neige and Cerise Residence are named specifically for basic or tired rooms. A few customers reported operational or communication failures, including delayed refunds and missed connections, so check transfer and refund policies before booking. For better outcomes, confirm special-assistance needs in advance, read hotel notes in the itinerary and use phone support to clarify any site information.