Reviews show consistent praise for on-trip staff and tour managers named in feedback, with multiple reviewers citing helpful guides such as Wendy, Danielle and Musa. Accommodation and some hotel placements are a recurring source of negative comments — Roc & Neige and Cerise Residence are named specifically for basic or tired rooms. A few customers reported operational or communication failures, including delayed refunds and missed connections, so check transfer and refund policies before booking. For better outcomes, confirm special-assistance needs in advance, read hotel notes in the itinerary and use phone support to clarify any site information.
Examples from available reviews (Dec 2021 – Oct 2025).
Room Accommodation was very Unwelcoming at Cerise Residence Hotel, dated, no essentials in room, tea coffee milk etc, 1 toilet roll for duration, no c...
Switzerland tour with Golden Pass train - What a holiday and what a tour guide. From start to finish Wendy our guide was a breath of fresh air. Always so happy and informative and nothing was...
Let down by Newmarket and Eurostar - We travelled to the Netherlands to see Andre Rieu. We don't normally use a holiday company, but decided on this occasion that we would. The trip out w...
Booking - Some slightly contradictory info on the Web site but excellen...
Many reviews praise tour managers and reps as helpful, knowledgeable and professional; a smaller number report assistance or staffing problems.
A small set of reviews question value for money, citing tired or basic accommodation and itineraries that felt not worth the cost.
Booking and phone support are frequently described as quick and helpful; a few note contradictory website information or minor booking issues.
Accommodation and some trip elements received mixed feedback: scenic itineraries and good hotels in some trips, but repeated complaints about basic or tired rooms.
Phone and on-trip reps often resolved queries promptly, while other reviews describe delayed refunds, itinerary changes or poor handling of disruptions.
Most travellers report a positive overall holiday with attentive guides and good organisation; a minority experienced serious hotel or logistics problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
MUsa was very patient and helpful - MUsa was very pa...
Our holiday to the USA was amazing. We flew to Los Angeles and our tour went down to Los Vegas. Our flights were good . We met our tour manager Tammy...
Booking - Some slightly contradictory info on the Web site but excellen...
Danielle was excellent, made me feel valued as...
Room Accommodation was very Unwelcoming at Cerise Residence Hotel, dated, no essentials in room, tea coffee milk etc, 1 toilet roll for duration, no c...
Our guide Wendy and stunning Switzerland….. - Just back from Switzerland 🇨🇭A well organised trip to some amazing places, stunning scenery, lots of great memories with a few extras thrown in. You n...
Albania - Land of the Eagles: A callenging tour. On average Albania at 2,300 feet above sea level is 12 times higher than the UK. The air is thin and...
Switzerland tour with Golden Pass train - What a holiday and what a tour guide. From start to finish Wendy our guide was a breath of fresh air. Always so happy and informative and nothing was...
So helpful! - The rep, Danielle, from Newmarket Holidays was excellent. So helpful and knowledgeable about...
Be prepared for a basic hotel - Switzerland Golden Pass Where do I start, this trip was so good, and it was all thanks to our guide Wendy! We had Wendy’s walks and Wendy’s weather –...
Musa… - I had changed a booking I had made with Newmarket and wanted to confirm that my deposit had been...
Excellent Trip - This was our first experience of trying a coach tour abroad staying in same hotel & doing different trips each day Also first with Newmarket Holidays...
Excellent tour of Albania. Beautiful scenery. Nice clean hotels, well appointed and friendly helpful staff . Interesting itinerary. Saw a lot of the c...
Western Norway Kviksten Hotel - Excellent hotel but more remote than we thought. The trip to Bergen was tedious - 8.5 hrs travel for only 3.5 hours in Bergen. It would be much better...
Dealt with extremely professionally, efficien...
INewmark - I spoke to a lady by the name of Lorraine , what a lovely polite and patient lady she was, a proper person to talk to which is very rare these days ,...
Beautiful scenery shame about the hotel - Just returned from the Golden compass train trip in Switzerland. It has been a lovely week with incredible scenery. Our tour guide Wendy was a ray of...
Avoid at all cost, itinerary sketchy at best,colosseum brief stop stop at traffic lights ,tour manager treated us like children. The tour of the amalf...
Huge thanks to rep Fiona (in Balestrand, Norway) who was so professional, so helpful and so approachable....
Let down by Newmarket and Eurostar - We travelled to the Netherlands to see Andre Rieu. We don't normally use a holiday company, but decided on this occasion that we would. The trip out w...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newmarket Holidays is a UK-based tour operator that arranges escorted coach tours, package holidays and guided itineraries across Europe and other destinations. Typical services include flight-inclusive packages, hotel accommodation, local transfers and tour managers or on-trip representatives. Consumers researching the company should review hotel grading, special-assistance arrangements and itinerary notes, and check both website information and phone support options when booking.