Reviewers repeatedly praise Newmarket Holidays staff and how easy it is to book. Guides also draw frequent compliments for their knowledge and enthusiasm. Several reviewers point to poor hotel standards and rushed or poorly handled on-tour logistics. A smaller number mention slow refunds and limited help at the airport.
Examples from available reviews (Dec 2021 – Feb 2026).
First booking was straightforward with caring support from Kate.
“Kate made the booking process so very straightforward.”
Musa patiently guided me through the online payment process.
“Musa was very patient and guided me through the online payment process - thank you”
Unwelcoming, dated hotel lacking basics and room cleaning.
“Room Accommodation was very Unwelcoming at Cerise Residence Hotel”
Poorly organised Amalfi trip with sketchy itinerary and mismanaged tours.
“Avoid at all cost”
Many reviews mention specific advisors and describe booking help as patient, efficient, and supportive. Staff often sent confirmation documents quickly and helped adjust itineraries in practical ways. A few reviewers say compensation or follow-up support after travel took too long.
Some reviewers highlight smoothly run itineraries and excellent accommodation on certain trips. On other breaks, repeated hotel issues and long transfers lowered the sense of value. The strongest negatives describe trips where organisation or facilities fell short of expectations.
Customers describe the online booking process as simple, with a handy pause-and-return option. Several on-tour comments praise the guides and the pace, while others mention rushed schedules and hotels so far out that sightseeing became a slog. Many people also use phone calls to confirm itinerary details.
Multiple reviews point to poor hotel standards, tired rooms, and cleanliness problems at some properties. Guides and local hosts often get credit for lifting the overall experience. Most product-related complaints focus on accommodation and basic facilities.
Reviews often praise named staff for clear, patient help with payments and questions. For some, a call to the centre cleared up conflicting information shown online. Direct contact also settled booking and deposit queries quickly.
Most feedback highlights strong service from staff and enjoyable guided tours. Problems with accommodation, pacing, and parts of the logistics led to lower ratings for others. Overall, reviewers separate staff-led positives from property and operational drawbacks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I would like to inform you of my experience in Newmarket Holidays. I hired them for my vacation travels. When I met the manager, she was beautiful and a great worker. I knew that my trip would be successful if I went with her help. The flight was so great we had lunch there! It was unforgettable. My trip to Israel was a very good one. I went to visit friends there and had a very enjoyable time. The accommodations were excellent and allowed us to explore the local culture in an intimate setting. The tour guide was very knowledgeable, which allowed us to know more about the area than we expected to.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newmarket Holidays is a UK tour operator selling escorted tours, tailor-made holidays, and short breaks. It promotes itineraries through printed brochures and its online booking platform. The service covers hotel bookings, local guides, transfers, and combined travel such as rail or flights. Customers can book by phone or online, then receive confirmation documents and holiday support from advisors.