Customers often highlight fast, practical help from phone and live chat agents who fix bookings and arrange refunds. Many reviews mention easy parking and transfer access, short waits, and clear directions. A separate cluster of negative feedback points to failed insurance claims, ignored damage reports, and staff who do not understand policy details.
Examples from available reviews (Jul 2022 – Mar 2026).
Phone agent Anna quickly corrected a wrong meet-and-greet booking.
“lady on the phone (Anna) was very helpful”
Fast responses to queries and straightforward service.
“Fast response with queries.”
Insurance failed to pay claims and had malfunctioning support.
“Paid out by them zero .”
Staff gave inconsistent information and lacked policy knowledge.
“Undertrained staff don't know their own policies.”
Reviewers often credit frontline staff with quickly fixing booking mistakes, handling cancellations, and issuing refunds. Several low-rated reviews describe major breakdowns around insurance claims, damage reports, and staff knowledge gaps that were not resolved.
Several reviewers say prices feel reasonable and booking is straightforward. A few mention unexpected small charges, which were often sorted after contacting support.
Many users describe smooth trips to and from car parks, short coach or transfer waits, and simple drop-off and pick-up steps. A small number mention account or app problems that required an agent to secure refunds.
Reviews mention well maintained hotels and secure car parks, with vehicles returned as expected. A few reports describe vehicle damage and disputed insurance payouts, leading to strong dissatisfaction when left unaddressed.
Live chat and phone teams are often praised for quick replies, clear instructions, and fast confirmations. A minority report mixed or wrong guidance from staff, suggesting uneven understanding of policy details.
Most feedback focuses on efficient booking, helpful agents, and dependable parking. Another set of complaints about claim handling and unresolved damage reports drives very negative ratings and creates a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Phone agent Anna quickly corrected a wrong meet-and-greet booking.
“lady on the phone (Anna) was very helpful”
Date change initially caused costly cancellation but Magdalene refunded.
“Magdalene sorted it out and credited my account back with the money.”
Unexpected 50p charge was added but live chat secured a refund.
“an extra 50p was added without warning or explanation.”
Fast responses to queries and straightforward service.
“Fast response with queries.”
Helpful online chat provided support.
“Helpful online chat”
Repeated contacts were handled quickly and very helpfully.
“they’ve been quick and super helpful”
Staff were very helpful and quick to respond.
“Very helpful and quick respone”
Received super quick response and resolution.
“Super quick response and resolution”
Service was really well organised.
“Really well organised”
Instructions were clear and concise, very helpful.
“Clear concise instructions.”
Staff organised a cancellation refund quickly and easily.
“organise my cancellation refund quickly and easily”
Booking was easy, prices good, live chat helpful.
“Live chat very helpful.”
Staff gave inconsistent information and lacked policy knowledge.
“Undertrained staff don't know their own policies.”
Hotel and parking were well maintained; comfortable stay and secure parking.
“It was great to park the car and know it would be in the same place when we returned from holiday.”
Location was easy to get to and from.
“Easy to get to and from.”
Insurance failed to pay claims and had malfunctioning support.
“Paid out by them zero .”
Overall smooth, drivers polite despite a long coach wait.
“Everything went smoothly.”
Car park allowed a midnight grace period during delayed flight.
“allowed up to midnight on the day of the booking ending as a grace period”
Walking distance to airport check-in was easy.
“Easy walking distance to airport checkin”
Good price and easy to use.
“Good price and easy to use”
Easy online booking and secure, recognisable car park access.
“Secure and safe car park”
Agent Tye was understanding and resolved booking airport error.
“they were understanding and empathetic towards me”
App and account creation failed, but chat agent Vinit processed refund.
“once I got through to Vinit on Chat they were very helpful and have processed my refund”
Airport parking was easy to book and reasonably priced.
“Holiday extras airport parking is easy to book and resonably priced.”
Helpful chat line changed car reservation quickly and hassle-free.
“very happy for changing car reservation with no hassle”
Transfer booking gave unclear pick-up details and non‑existent support.
“ABSOLUTE SCAM, they are ripping people off.”
Straightforward drop-off and pick-up experience.
“Straight forward drop off and pick up”
No waiting, helpful staff and a perfect experience.
“Absolutely perfect!!”
Well organised setup with friendly staff.
“Great set up friendly staff”
Service was speedy and efficient, completed within minutes.
“Speedy and efficient, sorted in minutes”
Short waits on arrival and departure; happy with service.
“Happy with the service.”
Agent responded quickly, understood query and reassured me.
“Speedy response by agent who understood my query and reassured me.”
Shilpa quickly resolved a booking mistake, excellent customer service.
“Shilpa sorted it straight away!”
Claim was handled by another insurer and then ignored.
“they don’t allow any claims on the policy!”
Customer service was great and easy to deal with.
“Great customer service very easy to deal”
Live chat provided parking confirmation within five minutes.
“Everything done in less than 5 minutes Brilliant”
Question was handled promptly and efficiently.
“My question was dealt with promptly and efficiently”
Car damaged at meet-and-greet and the company ignored contact.
“totally blanked for a month.”
Service was great, speedy and consistent.
“Great speedy consistent service”
Traditional customer service provided reassurance and peace of mind.
“Good "old fashioned" customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Holiday Extras runs an online booking platform for airport parking, airport hotels, meet-and-greet parking, and other travel extras. It lists pre-bookable options for UK and international airports and links customers with car parks, partner hotels, and transfer providers. Customers can book online, by phone, or via live chat for parking, airport hotels, lounges, and insurance products. Holiday Extras shows prices and availability across multiple airport services and works with local operators for on-site delivery.