Reviews Analysed
21
We Collect & Analyse Reviews
Holiday Extras
Experiences & Reviews
Holiday Extras is a UK-based travel services provider that sells airport parking, meet & greet, airport lounges, airport hotels, transfers and travel insurance. The company aggregates and books third‑party services for travellers and often acts as an intermediary between customers and service partners. Consumers typically use Holiday Extras to pre-book parking, lounge access or ancillary travel products at UK and international airports.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers praise staff and on-site teams for quick, friendly service and efficient drop-off/pick-up; a minority report poor handling.
Share
Strong
24%
💰
Value for money
Some customers find parking and bundle deals reasonably priced and competitive, while others report losing money or problems with claims.
Share
Mixed
6%
⚡
User experience
Booking is frequently described as quick and straightforward online; a few users report app, account creation or amendment failures.
Share
Strong
12%
🔧
Product quality
Parking and meet‑and‑greet services are often reported as reliable, but transfer bookings and some damage/claim reports show inconsistent outcomes.
Share
Mixed
9%
📞
Communication
Live chat and agents are commonly praised for fast, helpful responses; several reviews call out ignored emails or poor automated replies.
Share
Strong
18%
⭐
Overall experience
Most customers recount positive and efficient experiences, though significant negative reports focus on transfers, insurance claims and damage handling.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Great Travel Booking Experience
"I recently used Holiday Extras to book some travel essentials and I must say that I had a great experience. The website was easy to navigate and the booking process was seamless. It saved me from the hassle of going through multiple websites for different services. I booked airport parking, airport lounge passes, and travel insurance all in one go which helped save me time and money. The prices were competitive with other similar services but what stood out to me was the quality of service provided. The customer service team were very helpful when I had queries about my booking.They answered all my questions patiently and went above and beyond to ensure that everything was sorted out before my trip began. Overall, I found Holiday Extras to be a reliable company that provides excellent customer service as well as a range of travel essential products at reasonable prices."
Kris
Collected.reviews
Jul 28, 2022
Featured for: UX, price and service mentioned
DO NOT USE for transfers
"DON'T book transfers through Holiday Extras - total sham. As a single holidaymaker staying independently rather than at a hotel, I thought I'd found a..."
Jo Gibbins
Trustpilot
Sep 30, 2025
Featured for: transfer and communication failure
Poor app
"I tried to amend my booking but was unable to and was unable to create an account to log in. This problem persisted once I had cancelled my booking an..."
Alix Slater
Trustpilot
Sep 30, 2025
Featured for: app issues, chat resolution
Great customer service
"Great customer service! I made a mistake with my bookin..."
James Glover
Trustpilot
Sep 30, 2025
Featured for: customer service resolving mistakes
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MH
trustpilot.com
Sep 30, 2025
Quick and easy process
Easy process,booked online. Once at the airport the gate recognise...
J
John McMahon
trustpilot.com
Sep 30, 2025
WRONG AIRPORT
My agent was Tye and they were understanding and empathet...
A
Alix Slater
trustpilot.com
Sep 30, 2025
Poor app
I tried to amend my booking but was unable to and was unable to create an account to log in. This problem persisted once I had cancelled my booking an...
D
Dawn
trustpilot.com
Sep 30, 2025
Easy to book
Holiday extras airport parking is easy to book and resonably priced. We...
L
Linda Leonard
trustpilot.com
Sep 30, 2025
I had a good experience on your chat…
I had a good experience on your chat line, very...
J
Jo Gibbins
trustpilot.com
Sep 30, 2025
DO NOT USE for transfers
DON'T book transfers through Holiday Extras - total sham. As a single holidaymaker staying independently rather than at a hotel, I thought I'd found a...
B
Brian Hegarty
trustpilot.com
Sep 30, 2025
Straight forward drop off and pick up
Straight forward d...
H
Helen Sellars
trustpilot.com
Sep 30, 2025
Absolutely perfect!
Absolutely perfect!! No waiting around, no hastles at...
B
Bex Ginley
trustpilot.com
Sep 30, 2025
Great set up friendly staff
...
M
Mrs Lynne Harrison
trustpilot.com
Sep 30, 2025
Speedy and efficient
Speedy and efficien...
R
Ray Hulme
trustpilot.com
Sep 30, 2025
Easy and fast
Ready and waiting on departure dates a five m...
J
John S Lumsden
trustpilot.com
Sep 30, 2025
Speedy response by agent who understood…
Speedy response by agent who unde...
J
James Glover
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service! I made a mistake with my bookin...
C
Caroline Parry
trustpilot.com
Sep 30, 2025
Beware Holidayextras!
Beware Holidayextras! Happy to take your money when you take out your insurance policy but when you try to make a claim you are diverted to another in...
H
Hilary F
trustpilot.com
Sep 30, 2025
Great customer service very easy to deal
Great customer servi...
C
Clare Lamden
trustpilot.com
Sep 30, 2025
I just got my parking confirmation on…
I just got my parking confirmation on live chat as the site w...
A
Amy
trustpilot.com
Sep 30, 2025
My question was dealt with promptly and…
My question was dealt wit...
G
Gary Tolen
trustpilot.com
Sep 30, 2025
Manchester airport meet and greet…
Manchester airport meet and greet damaged car mid August. Excepted l...
J
Joanna Hutchison
trustpilot.com
Sep 30, 2025
Great speedy consistent service
Great speedy co...
T
Tim Burditt
trustpilot.com
Sep 30, 2025
Good "old fashioned" customer service
Good "old fashioned" customer service. Booki...
Conclusion
Reviewers most often highlight fast booking, helpful live chat and friendly on-site staff, making parking and lounge bookings straightforward for many users. Several customers reported quick confirmations via chat and useful agent support when amending bookings. However, there are repeated negative reports about transfer bookings (unclear pick-up instructions) and about insurance claim handling or third‑party insurers not responding. If you plan to book transfers or insurance, check pick-up details and the insurer/provider terms in advance and consider using live chat for confirmation or amendments.