Reviewers most often highlight fast booking, helpful live chat and friendly on-site staff, making parking and lounge bookings straightforward for many users. Several customers reported quick confirmations via chat and useful agent support when amending bookings. However, there are repeated negative reports about transfer bookings (unclear pick-up instructions) and about insurance claim handling or third‑party insurers not responding. If you plan to book transfers or insurance, check pick-up details and the insurer/provider terms in advance and consider using live chat for confirmation or amendments.
Examples from available reviews (Jul 2022 – Feb 2026).
Booking was easy and customer service helped resolve queries.
“The customer service team were very helpful when I had queries about my booking.”
Transfer booking gave unclear pick-up details and non‑existent support.
“ABSOLUTE SCAM, they are ripping people off.”
App and account creation failed, but chat agent Vinit processed refund.
“once I got through to Vinit on Chat they were very helpful and have processed my refund”
Shilpa quickly resolved a booking mistake, excellent customer service.
“Shilpa sorted it straight away!”
Most reviewers praise staff and on-site teams for quick, friendly service and efficient drop-off/pick-up; a minority report poor handling.
Some customers find parking and bundle deals reasonably priced and competitive, while others report losing money or problems with claims.
Booking is frequently described as quick and straightforward online; a few users report app, account creation or amendment failures.
Parking and meet‑and‑greet services are often reported as reliable, but transfer bookings and some damage/claim reports show inconsistent outcomes.
Live chat and agents are commonly praised for fast, helpful responses; several reviews call out ignored emails or poor automated replies.
Most customers recount positive and efficient experiences, though significant negative reports focus on transfers, insurance claims and damage handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Phone agent Anna quickly corrected a wrong meet-and-greet booking.
“lady on the phone (Anna) was very helpful”
Date change initially caused costly cancellation but Magdalene refunded.
“Magdalene sorted it out and credited my account back with the money.”
Unexpected 50p charge was added but live chat secured a refund.
“an extra 50p was added without warning or explanation.”
Fast responses to queries and straightforward service.
“Fast response with queries.”
Helpful online chat provided support.
“Helpful online chat”
Repeated contacts were handled quickly and very helpfully.
“they’ve been quick and super helpful”
Staff were very helpful and quick to respond.
“Very helpful and quick respone”
Received super quick response and resolution.
“Super quick response and resolution”
Service was really well organised.
“Really well organised”
Instructions were clear and concise, very helpful.
“Clear concise instructions.”
Staff organised a cancellation refund quickly and easily.
“organise my cancellation refund quickly and easily”
Booking was easy, prices good, live chat helpful.
“Live chat very helpful.”
Staff gave inconsistent information and lacked policy knowledge.
“Undertrained staff don't know their own policies.”
Hotel and parking were well maintained; comfortable stay and secure parking.
“It was great to park the car and know it would be in the same place when we returned from holiday.”
Location was easy to get to and from.
“Easy to get to and from.”
Insurance failed to pay claims and had malfunctioning support.
“Paid out by them zero .”
Overall smooth, drivers polite despite a long coach wait.
“Everything went smoothly.”
Car park allowed a midnight grace period during delayed flight.
“allowed up to midnight on the day of the booking ending as a grace period”
Walking distance to airport check-in was easy.
“Easy walking distance to airport checkin”
Good price and easy to use.
“Good price and easy to use”
Easy online booking and secure, recognisable car park access.
“Secure and safe car park”
Agent Tye was understanding and resolved booking airport error.
“they were understanding and empathetic towards me”
App and account creation failed, but chat agent Vinit processed refund.
“once I got through to Vinit on Chat they were very helpful and have processed my refund”
Airport parking was easy to book and reasonably priced.
“Holiday extras airport parking is easy to book and resonably priced.”
Helpful chat line changed car reservation quickly and hassle-free.
“very happy for changing car reservation with no hassle”
Transfer booking gave unclear pick-up details and non‑existent support.
“ABSOLUTE SCAM, they are ripping people off.”
Straightforward drop-off and pick-up experience.
“Straight forward drop off and pick up”
No waiting, helpful staff and a perfect experience.
“Absolutely perfect!!”
Well organised setup with friendly staff.
“Great set up friendly staff”
Service was speedy and efficient, completed within minutes.
“Speedy and efficient, sorted in minutes”
Short waits on arrival and departure; happy with service.
“Happy with the service.”
Agent responded quickly, understood query and reassured me.
“Speedy response by agent who understood my query and reassured me.”
Shilpa quickly resolved a booking mistake, excellent customer service.
“Shilpa sorted it straight away!”
Claim was handled by another insurer and then ignored.
“they don’t allow any claims on the policy!”
Customer service was great and easy to deal with.
“Great customer service very easy to deal”
Live chat provided parking confirmation within five minutes.
“Everything done in less than 5 minutes Brilliant”
Question was handled promptly and efficiently.
“My question was dealt with promptly and efficiently”
Car damaged at meet-and-greet and the company ignored contact.
“totally blanked for a month.”
Service was great, speedy and consistent.
“Great speedy consistent service”
Traditional customer service provided reassurance and peace of mind.
“Good "old fashioned" customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Holiday Extras is a UK-based travel services provider that sells airport parking, meet & greet, airport lounges, airport hotels, transfers and travel insurance. The company aggregates and books third‑party services for travellers and often acts as an intermediary between customers and service partners. Consumers typically use Holiday Extras to pre-book parking, lounge access or ancillary travel products at UK and international airports.