Reviews Analysed
21
We Collect & Analyse Reviews
Broadway Travel
Experiences & Reviews
Broadway Travel is a consumer-facing travel company offering booking services through online and phone channels. People searching reviews typically look for information on booking ease, staff support, pricing transparency and post-booking help. This summary collates customer feedback to help consumers evaluate service, value and communication before booking.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviewers consistently report helpful, polite staff who assist with bookings and after-sales; one review cited a serious pricing dispute.
Share
Strong
28%
💰
Value for money
Several customers noted competitive prices and good value for hotel standards; one reviewer reported a large unexpected price increase at checkout.
Share
Strong
10%
⚡
User experience
Users describe an easy booking process online and by phone, with simple organisation and staff support when needed.
Share
Strong
7%
🔧
Product quality
Very few reviews comment on holiday or hotel quality specifically, so there is limited evidence to judge product standards.
Share
Mixed
1%
📞
Communication
Customers frequently praise prompt, clear and supportive communication by phone and email; isolated feedback raised concerns about speed of speech.
Share
Strong
23%
⭐
Overall experience
Most reviewers report a positive overall experience and would recommend or rebook; one review describes a trust-related pricing issue.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
"Affordable Holidays made Easy with Broadway Travel"
"I recently booked a holiday package through Broadway Travel and I must say, it was a wonderful experience. The website is easy to navigate and the best part is that they offer affordable holiday deals. The booking process was hassle-free and the customer support team was friendly and helpful. They promptly attended to all of my queries which helped me make an informed decision on selecting a hotel. What I loved most about Broadway Travel is that they are ABTA & ATOL protected, providing me with peace of mind while making payments online. Their staff members were also very knowledgeable about different destinations, providing valuable insights into what you can expect once there. Overall, I would highly recommend Broadway Travel for anyone who wants to plan an affordable yet memorable trip without sacrificing quality or safety."
Stiedemann
Collected.reviews
Dec 25, 2022
Featured for: mentions website, value, service
I received a Travelzoo deal and Broadway Travel increased thye price by +50%
"I received a Travelzoo deal and immediately contacted their 'Partner, Broadway Travel. I booked on line for a weeks vacation listed at £499, but when..."
Mr BELK
Trustpilot
Sep 30, 2025
Featured for: detailed negative pricing experience
First class service
"Didn’t have to wait in a queue, very quick to answer, Iantha was very clear throughout the call, very friendly, very professional and explained everyt..."
Andrew Quinn
Trustpilot
Sep 30, 2025
Featured for: example of prompt clear communication
Broadway Travel certainly get top marks…
"Broadway Travel certainly get top marks for finding the most competitive prices and being able to flexibly put together a package that felt personalis..."
Ian Jonas
Trustpilot
Sep 30, 2025
Featured for: notes competitive price and personalisation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Waghorne
trustpilot.com
Sep 30, 2025
Excellent staff to help us with booking…
Excellent staff to help us with b...
C
Customer
trustpilot.com
Sep 30, 2025
I booked a holiday over the phone
I booked a holiday over the phone, and your Sales Operat...
B
Buyer Bristol
trustpilot.com
Sep 30, 2025
After making an enquiry re booked…
After making an enquiry re booked cruise 2026 advi...
M
Mark Wadman
trustpilot.com
Sep 30, 2025
Helpful and concise information
Simple online organisation, first time u...
T
Tony Steynor
trustpilot.com
Sep 30, 2025
Clarity of information
Clear and very helpful explanations by Stella Smith, givin...
J
Johnny will
trustpilot.com
Sep 30, 2025
Best travel agents outthere
Everything taken care off from good value holidays ,customer care ,br...
M
Mr BELK
trustpilot.com
Sep 30, 2025
I received a Travelzoo deal and Broadway Travel increased thye price by +50%
I received a Travelzoo deal and immediately contacted their 'Partner, Broadway Travel. I booked on line for a weeks vacation listed at £499, but when...
c
customer
trustpilot.com
Sep 30, 2025
EXCELLENT SERVICE EXPLAINED EVERTHING THROUGH FROM START TO FINISH
EXCELLENT SERVICE EXPLAINED EVERTHING FROM...
A
Anthony Lewis
trustpilot.com
Sep 30, 2025
Excellent customer service
Olivia was extremely helpful and patient when I had to phone several times to sort out unexpected problems checking in with Easy-jet. In the end she p...
I
Ian Jonas
trustpilot.com
Sep 30, 2025
Broadway Travel certainly get top marks…
Broadway Travel certainly get top marks for finding the most competitive prices and being able to flexibly put together a package that felt personalis...
T
Tracey Stringer
trustpilot.com
Sep 30, 2025
Gemma was amazing she went over and…
Gemma was amazing she went over and beyond to sort...
A
Ann
trustpilot.com
Sep 30, 2025
Cruise
Just gotta give these Ladies a big thank you for all the help booking a cruise ..! ( I did have a lot of changing my mind ) ..! Nothing was too mu...
W
Wiltshire
trustpilot.com
Sep 30, 2025
Booking was easy
Booking was easy, the customer service person on the phone was helpful. However, he could have spoken a little slower as my husband was only able t...
M
Mr David Warriner
trustpilot.com
Sep 30, 2025
Holiday booking
Phoned customer service and the rep Tina was very helpful and supportive. Sorted all the details and extras in a ver...
T
Thomas Orr
trustpilot.com
Sep 30, 2025
Representative was helpful and…
Representative was helpful and knowledg...
K
Keith B
trustpilot.com
Sep 30, 2025
Professional outfit
All good with no issues. Excellent communi...
A
Andrew Quinn
trustpilot.com
Sep 30, 2025
First class service
Didn’t have to wait in a queue, very quick to answer, Iantha was very clear throughout the call, very friendly, very professional and explained everyt...
A
AJ
trustpilot.com
Sep 30, 2025
Madiera holiday booking
We were able to arrange a holiday that exactly suited our needs for both destination, departure and return...
B
BEVERLEY SAIT
trustpilot.com
Sep 30, 2025
Would definitely book with them again
Thank you to Alan who we have booked a few holidays with was very patient with us and emailed the hotel and a really big thank you to Olivie...
L
Leonie Lancaster
trustpilot.com
Sep 30, 2025
Great PriceI…
It was simply the price as this is our third visit to the same venue...
Conclusion
Customer feedback about Broadway Travel is dominated by praise for staff helpfulness and responsive communication; many reviewers highlight an easy booking process online and by phone. Several reviews specifically call out competitive pricing and good value, though one detailed review reports a large price increase at checkout and questions about pricing transparency. Comments about holiday or hotel quality are sparse, so consider seeking independent hotel reviews when choosing accommodation. If you plan to book, check final prices carefully, keep screenshots of advertised rates and confirm key booking details with the agent before payment.