Customers often mention fast, straightforward booking and regular help from staff. Named team members earn repeat praise for patience, clear explanations, and problem-solving. Many reviews point to clear phone and online contact and well-organised holidays. A small number report large, unexpected price jumps at checkout and isolated concerns about how quickly calls move.
Examples from available reviews (Dec 2022 – Mar 2026).
Booking with the company is uncomplicated, quick and offers many choices.
“Booking a holiday with this company is uncomplicated and quick with lots of choices”
Service was great across all aspects.
“Great service all around”
Price increased significantly at checkout compared with advertised deal.
“the price had increased by 50%.”
Affordable, easy-to-book holiday with helpful support and protections.
“they offer affordable holiday deals.”
Staff performance stands out most. Reviews name individual agents and describe proactive help, problem-solving, and patient support during booking. Negative service comments are rare in the sample.
Positive reviews highlight competitive prices, budget-friendly choices, and good value on package holidays. A separate set of complaints points to sudden price increases from the advertised price to the final checkout total. These price complaints appear in only a small number of reviews.
Reviewers repeatedly describe booking as quick and simple, whether by phone or online. They mention clear steps from first contact through updates after purchase. A few comments call out especially smooth holiday logistics, such as transfers and pickups.
Reviewers speak positively about holiday planning and hotel selections, saying they met expectations. They mention successful cruises, well-matched packages, and acceptable accommodation standards. Reports of poor travel product quality are minimal in the set.
Many reviews describe communication as clear, prompt, and attentive, with staff following up by email or phone. Several mention named advisers who explained details in a professional way. A small number say agents spoke too quickly to fully understand everything.
Feedback trends strongly positive, led by helpful staff and smooth booking. A few sharp negative outliers focus on unexpected checkout price increases. The gap between many high ratings and the few low ratings makes the sample feel noticeably polarised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Booking with the company is uncomplicated, quick and offers many choices.
“Booking a holiday with this company is uncomplicated and quick with lots of choices”
Wavell was helpful, explained everything, and ensured booking details were correct.
“He explained everything and made sure he had all the details correct.”
Communication was excellent and staff were very attentive.
“Communication excellent, very attentive”
Hannah worked hard to find the reviewer the perfect holiday.
“Hannah was fantastic she worked hard all day trying to find me the perfect holiday”
Service was great across all aspects.
“Great service all around”
Todd was friendly, informative and ensured everything was clear.
“He was friendly, informative and very helpful.”
They were accommodating and provided multiple quotes for travel options.
“Extremely accommodating, provided multiple quotes for different travel dates, flight schedules, and baggage choices.”
They sent helpful quotes for various dates, flights and luggage options.
“Very helpful, sent through quotes for various dates and flight times/ luggage options.”
Personal customer service with clear procedures and excellent communication throughout.
“excellent communication from point of first contact to after sales service and updates.”
Phone assistance was helpful and booking was easy with no hassle.
“easily booked with no hassel”
They had a wonderful holiday with perfect pickups and arrangements.
“Everything was perfect.”
Booking was easy and staff had knowledge and access to availability.
“The ease of booking and the knowledge and access to holiday availability.”
Evie made the cruise booking simple, friendly and provided helpful tips.
“She made the whole process so simple and easy”
Deepak explained everything clearly and made booking trouble-free.
“Nothing was to much trouble, he explained everythig very clearly.”
Todd made the booking experience extremely easy.
“Todd made the booking experience extremely easy thanks”
Phone was answered quickly and agent handled queries and booking.
“Agent dealt with our queries and did the booking for us”
Seamless booking of a great value holiday with reasonably priced baggage.
“Seamless efficient booking of a great value holiday”
Fred consistently provided friendly, professional service and resolved issues.
“he sorted everything out for me.”
Staff found a budget-friendly holiday and made booking easy with monthly payments.
“I had a budget and they found the perfect for us all.”
Company was great to deal with and staff were praised.
“Great company to deal with, ladies are great!”
Staff helped book an excellent value holiday.
“Excellent staff to help us with booking an Excellent value holiday”
Phone booking was easy due to a helpful sales operator.
“your Sales Operator was extremely helpful and made the whole process easy”
An advisor called and resolved the cruise enquiry effectively.
“advisor call and sort out my question very effectively.”
Simple online organisation made a good first impression.
“Simple online organisation, first time using Broadway and so far very impressed.”
Stella Smith provided clear, helpful explanations and all needed information.
“Clear and very helpful explanations by Stella Smith”
Everything was taken care of with good value and customer care.
“Everything taken care off from good value holidays”
Price increased significantly at checkout compared with advertised deal.
“the price had increased by 50%.”
Excellent service supported the booking from quote to completion.
“EXCELLENT SERVICE EXPLAINED EVERTHING FROM A QUOTE TO BOOKING A HOLIDAY VERY HAPPY 😊”
Olivia patiently resolved check-in problems and provided boarding passes.
“Olivia was extremely helpful and patient”
They found competitive prices, personalised packages and provided good after-sales.
“Broadway Travel certainly get top marks for finding the most competitive prices”
Gemma went above and beyond to arrange the booking successfully.
“Gemma was amazing she went over and beyond to sort out our booking”
Staff were helpful, responsive and made cruise booking easy despite changes.
“Nothing was too much trouble and the correspondence was quick knowledgable and quick”
Booking was easy but the phone agent spoke too quickly for husband.
“he could have spoken a little slower”
Tina and customer service were helpful and sorted booking details.
“the rep Tina was very helpful and supportive.”
Representative was helpful and hotel offered great value for its standard.
“Representative was helpful and knowledgeable”
No issues; communication protocols were excellent and everything was clear.
“Excellent communication protocols and everything very clear”
Calls were answered quickly and Iantha explained everything clearly and professionally.
“Iantha was very clear throughout the call”
They arranged a holiday that suited dates and needs; Michael was polite.
“Michael Evans was very polite, patient and considerate in his manner and dealings with us.”
Alan and Olivier provided patient, reassuring support and emailed the hotel.
“was very patient with us and emailed the hotel”
Price was the deciding factor; they hope to get the same room again.
“It was simply the price as this is our third visit to the same venue.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Broadway Travel is a UK travel agency selling package holidays, cruises, flights, and hotel reservations. Customers can book through its website or by phone with customer service. The company puts together leisure trips, including multi-night breaks and cruise packages. Broadway Travel also takes payments and sends booking confirmations and travel documents by email and phone.