"Affordable Holidays made Easy with Broadway Travel" - I recently booked a holiday package through Broadway Travel and I must say, it was a wonderful experience. The website is easy to navigate and the best part is that they offer affordable holiday deals. The booking process was hassle-free and the customer support team was friendly and helpful. They promptly attended to all of my queries which helped me make an informed decision on selecting a hotel. What I loved most about Broadway Travel is that they are ABTA & ATOL protected, providing me with peace of mind while making payments online. Their staff members were also very knowledgeable about different destinations, providing valuable insights into what you can expect once there. Overall, I would highly recommend Broadway Travel for anyone who wants to plan an affordable yet memorable trip without sacrificing quality or safety.
Broadway Travel
Reviews & Experiences
Customer feedback about Broadway Travel is dominated by praise for staff helpfulness and responsive communication; many reviewers highlight an easy booking process online and by phone. Several reviews specifically call out competitive pricing and good value, though one detailed review reports a large price increase at checkout and questions about pricing transparency. Comments about holiday or hotel quality are sparse, so consider seeking independent hotel reviews when choosing accommodation. If you plan to book, check final prices carefully, keep screenshots of advertised rates and confirm key booking details with the agent before payment.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2022 – Oct 2025).
I received a Travelzoo deal and immediately contacted their 'Partner, Broadway Travel. I booked on line for a weeks vacation listed at £499, but when...
First class service - Didn’t have to wait in a queue, very quick to answer, Iantha was very clear throughout the call, very friendly, very professional and explained everyt...
Broadway Travel certainly get top marks for finding the most competitive prices and being able to flexibly put together a package that felt personalis...
What reviewers often mention
Service quality
Reviewers consistently report helpful, polite staff who assist with bookings and after-sales; one review cited a serious pricing dispute.
Value for money
Several customers noted competitive prices and good value for hotel standards; one reviewer reported a large unexpected price increase at checkout.
User experience
Users describe an easy booking process online and by phone, with simple organisation and staff support when needed.
Product quality
Very few reviews comment on holiday or hotel quality specifically, so there is limited evidence to judge product standards.
Communication
Customers frequently praise prompt, clear and supportive communication by phone and email; isolated feedback raised concerns about speed of speech.
Overall experience
Most reviewers report a positive overall experience and would recommend or rebook; one review describes a trust-related pricing issue.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Excellent staff to help us with booking…
I booked a holiday over the phone, and your Sales Operat...
After making an enquiry re booked cruise 2026 advi...
Helpful and concise information - Simple online organisation, first time u...
Clarity of information - Clear and very helpful explanations by Stella Smith, givin...
Best travel agents outthere - Everything taken care off from good value holidays ,customer care ,br...
I received a Travelzoo deal and immediately contacted their 'Partner, Broadway Travel. I booked on line for a weeks vacation listed at £499, but when...
EXCELLENT SERVICE EXPLAINED EVERTHING THROUGH FROM START TO FINISH
Excellent customer service - Olivia was extremely helpful and patient when I had to phone several times to sort out unexpected problems checking in with Easy-jet. In the end she p...
Broadway Travel certainly get top marks for finding the most competitive prices and being able to flexibly put together a package that felt personalis...
Gemma was amazing she went over and beyond to sort...
Cruise - Just gotta give these Ladies a big thank you for all the help booking a cruise ..! ( I did have a lot of changing my mind ) ..! Nothing was too mu...
Booking was easy, the customer service person on the phone was helpful. However, he could have spoken a little slower as my husband was only able t...
Holiday booking - Phoned customer service and the rep Tina was very helpful and supportive. Sorted all the details and extras in a ver...
Representative was helpful and knowledg...
Professional outfit - All good with no issues. Excellent communi...
First class service - Didn’t have to wait in a queue, very quick to answer, Iantha was very clear throughout the call, very friendly, very professional and explained everyt...
Madiera holiday booking - We were able to arrange a holiday that exactly suited our needs for both destination, departure and return...
Would definitely book with them again - Thank you to Alan who we have booked a few holidays with was very patient with us and emailed the hotel and a really big thank you to Olivie...
Great PriceI… - It was simply the price as this is our third visit to the same venue...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Broadway Travel
Broadway Travel is a consumer-facing travel company offering booking services through online and phone channels. People searching reviews typically look for information on booking ease, staff support, pricing transparency and post-booking help. This summary collates customer feedback to help consumers evaluate service, value and communication before booking.