Reviews Analysed
21
We Collect & Analyse Reviews
Canadian Affair
Experiences & Reviews
Canadian Affair is a UK-based specialist tour operator focusing on travel to Canada. It arranges package holidays, flights, hotels, bespoke itineraries, self-drive and guided options, and provides customer-facing booking and advisory services for UK consumers planning Canadian travel.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviews consistently describe helpful, knowledgeable agents who manage bookings, itineraries and practical arrangements with attentive detail.
Share
Strong
30%
💰
Value for money
Only a few reviews mention price; those that do cite competitive quotes, good deals or satisfactory package pricing.
Share
Mixed
4%
⚡
User experience
Booking and contact processes are repeatedly described as straightforward and prompt, with timely replies and continuity from one agent.
Share
Strong
17%
🔧
Product quality
Some reviewers note well-developed itineraries and positive holiday outcomes, but direct commentary on hotels or tours is limited.
Share
Mixed
6%
📞
Communication
Customers report prompt, informative responses and personalised support from named staff, indicating strong two-way communication during booking.
Share
Strong
30%
⭐
Overall experience
Several reviewers recommend the company, cite repeat bookings and describe being satisfied with the planning and support received.
Share
Strong
12%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
A Memorable Holiday Experience with Canadian Affair
"I recently had the pleasure of booking a holiday to Canada with Canadian Affair, and I am truly impressed by their services. From flights to hotels, tours to cruises, they offer a comprehensive range of options that catered perfectly to my travel needs. The staff at Canadian Affair were exceptionally knowledgeable about all aspects of travelling in Canada and were able to give me useful tips on the best places to visit based on my interests. They also helped me make informed decisions by giving detailed information about pricing plans for different packages. One thing that stood out during my experience was the attention given to the little details like airport transfer arrangements and food preferences. These seemingly small gestures made a significant impact on how smooth everything went during my trip. Overall, I would recommend Canadian Affair without any hesitation if you're planning your next trip adventure in Canada! Their professional service combined with an excellent selection of holidays makes them an ideal choice for anyone looking towards exploring from Rocky Mountains right down till Toronto!"
Justina Gleichner
Collected.reviews
Jan 07, 2023
Featured for: mentions product quality and pricing
Rep couldn’t have done more for us, had he been a member of family.
"You know when a delivery company asks did the delivery person go about and beyond? Well Mark, your representative when above and beyond in all aspects..."
Rosemary
Trustpilot
Sep 30, 2025
Featured for: representative went above beyond
Great Service so far!!!!
"Very efficient, friendly and informative service! We enquired via the internet/web site about a trip to Ontario as a fly drive with a motor home optio..."
Craig Higgins
Trustpilot
Sep 30, 2025
Featured for: online contact, quick replies, value
Excellent service
"Excellent, speedy reply following initial online contact followed by efficient and timely prov..."
Bill Batson
Trustpilot
Sep 30, 2025
Featured for: speedy reply and booking continuity
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Ison
trustpilot.com
Sep 30, 2025
We have booked with Canadian affair many times
We have booked with Canadian affair many times, and the. Customer service is always first class . E...
R
Rosemary
trustpilot.com
Sep 30, 2025
Rep couldn’t have done more for us, had he been a member of family.
You know when a delivery company asks did the delivery person go about and beyond? Well Mark, your representative when above and beyond in all aspects...
E
Elaine
trustpilot.com
Sep 30, 2025
Review re booking process…
This is a review re booking process only. Excellent service from Adele. incredibly helpful and thorough. Adele...
M
Mr Ian Savory
trustpilot.com
Sep 30, 2025
Adele at Canadian affair was polite
Adele at Canadian affair was polite, informat...
M
Mr Dellar
trustpilot.com
Sep 30, 2025
Very good prompt service with good…
Very good prompt serv...
B
Bill Batson
trustpilot.com
Sep 30, 2025
Excellent service
Excellent, speedy reply following initial online contact followed by efficient and timely prov...
P
Paul
trustpilot.com
Sep 30, 2025
Creative itinerary developed for 12 day tour
Useful outline itinerary was created based on limited information provided. Alteration...
M
Martin Watts
trustpilot.com
Sep 30, 2025
The sales desk lady was excellent
The sales desk l...
M
Mr Green
trustpilot.com
Sep 30, 2025
Couldn’t have been more helpful and…
Couldn’t have been mor...
j
janet haddock
trustpilot.com
Sep 30, 2025
Excellent company with knowledgeable staff
I like how I always get to speak to a real person every time I ring them. They are very knowledgable and helpful a...
M
Mr Thomas
trustpilot.com
Sep 30, 2025
Booking experience unproblematic
Booking experience unproblematic....
A
Anne - Dorset
trustpilot.com
Sep 30, 2025
So easy to book
Karen was very helpful and an...
J
Jackie Steele
trustpilot.com
Sep 30, 2025
Mark Carson
Mark our contact and agent organised our holiday last year which was amazing - when we decided to do a...
D
Denise
trustpilot.com
Sep 30, 2025
Canada family and tourist holiday
John was knowledgeable and helpful, made organising our visit to Canada next year easy. Only book...
P
Peter
trustpilot.com
Sep 30, 2025
Great service
Great service, everything...
S
Susan Morris
trustpilot.com
Sep 30, 2025
Great service from Karen !
Great service from Karen ! We made an initial email enquiry after looking for ideas on...
K
Kassim
trustpilot.com
Sep 30, 2025
Very friendly and helpful
...
C
Carol Fryer
trustpilot.com
Sep 30, 2025
Excellent help as always
...
C
Craig Higgins
trustpilot.com
Sep 30, 2025
Great Service so far!!!!
Very efficient, friendly and informative service! We enquired via the internet/web site about a trip to Ontario as a fly drive with a motor home optio...
C
C Ferns
trustpilot.com
Sep 30, 2025
Good service with excellent knowledge
Excellent service provide by John. He listen to my needs and provide fanastic recommendation with great price...
Conclusion
Customer reviews provided here show repeated praise for staff knowledge and responsiveness, with many customers naming individual agents. Booking interactions are frequently described as prompt and seamless, including online enquiries, callbacks and continuity with a single agent. A small number of reviewers explicitly mention competitive pricing or good deals, and a few note well-constructed itineraries and positive holiday experiences. Prospective customers should expect attentive customer service and clear communication, while continuing to compare prices and read destination-specific reports before booking.