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We Collect & Analyse Reviews

Canadian Affair
Experiences & Reviews

Canadian Affair is a UK-based specialist tour operator focusing on travel to Canada. It arranges package holidays, flights, hotels, bespoke itineraries, self-drive and guided options, and provides customer-facing booking and advisory services for UK consumers planning Canadian travel.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 19d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviews consistently describe helpful, knowledgeable agents who manage bookings, itineraries and practical arrangements with attentive detail.

Share
30%
Strong
💰

Value for money

Only a few reviews mention price; those that do cite competitive quotes, good deals or satisfactory package pricing.

Share
4%
Mixed

User experience

Booking and contact processes are repeatedly described as straightforward and prompt, with timely replies and continuity from one agent.

Share
17%
Strong
🔧

Product quality

Some reviewers note well-developed itineraries and positive holiday outcomes, but direct commentary on hotels or tours is limited.

Share
6%
Mixed
📞

Communication

Customers report prompt, informative responses and personalised support from named staff, indicating strong two-way communication during booking.

Share
30%
Strong

Overall experience

Several reviewers recommend the company, cite repeat bookings and describe being satisfied with the planning and support received.

Share
12%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mrs Ison
trustpilot.com Sep 30, 2025

We have booked with Canadian affair many times

We have booked with Canadian affair many times, and the. Customer service is always first class . E...

R
Rosemary
trustpilot.com Sep 30, 2025

Rep couldn’t have done more for us, had he been a member of family.

You know when a delivery company asks did the delivery person go about and beyond? Well Mark, your representative when above and beyond in all aspects...

E
Elaine
trustpilot.com Sep 30, 2025

Review re booking process…

This is a review re booking process only. Excellent service from Adele. incredibly helpful and thorough. Adele...

M
Mr Ian Savory
trustpilot.com Sep 30, 2025

Adele at Canadian affair was polite

Adele at Canadian affair was polite, informat...

M
Mr Dellar
trustpilot.com Sep 30, 2025

Very good prompt service with good…

Very good prompt serv...

B
Bill Batson
trustpilot.com Sep 30, 2025

Excellent service

Excellent, speedy reply following initial online contact followed by efficient and timely prov...

P
Paul
trustpilot.com Sep 30, 2025

Creative itinerary developed for 12 day tour

Useful outline itinerary was created based on limited information provided. Alteration...

M
Martin Watts
trustpilot.com Sep 30, 2025

The sales desk lady was excellent

The sales desk l...

M
Mr Green
trustpilot.com Sep 30, 2025

Couldn’t have been more helpful and…

Couldn’t have been mor...

j
janet haddock
trustpilot.com Sep 30, 2025

Excellent company with knowledgeable staff

I like how I always get to speak to a real person every time I ring them. They are very knowledgable and helpful a...

M
Mr Thomas
trustpilot.com Sep 30, 2025

Booking experience unproblematic

Booking experience unproblematic....

A
Anne - Dorset
trustpilot.com Sep 30, 2025

So easy to book

Karen was very helpful and an...

J
Jackie Steele
trustpilot.com Sep 30, 2025

Mark Carson

Mark our contact and agent organised our holiday last year which was amazing - when we decided to do a...

D
Denise
trustpilot.com Sep 30, 2025

Canada family and tourist holiday

John was knowledgeable and helpful, made organising our visit to Canada next year easy. Only book...

P
Peter
trustpilot.com Sep 30, 2025

Great service

Great service, everything...

S
Susan Morris
trustpilot.com Sep 30, 2025

Great service from Karen !

Great service from Karen ! We made an initial email enquiry after looking for ideas on...

K
Kassim
trustpilot.com Sep 30, 2025

Very friendly and helpful

...

C
Carol Fryer
trustpilot.com Sep 30, 2025

Excellent help as always

...

C
Craig Higgins
trustpilot.com Sep 30, 2025

Great Service so far!!!!

Very efficient, friendly and informative service! We enquired via the internet/web site about a trip to Ontario as a fly drive with a motor home optio...

C
C Ferns
trustpilot.com Sep 30, 2025

Good service with excellent knowledge

Excellent service provide by John. He listen to my needs and provide fanastic recommendation with great price...

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Conclusion

Customer reviews provided here show repeated praise for staff knowledge and responsiveness, with many customers naming individual agents. Booking interactions are frequently described as prompt and seamless, including online enquiries, callbacks and continuity with a single agent. A small number of reviewers explicitly mention competitive pricing or good deals, and a few note well-constructed itineraries and positive holiday experiences. Prospective customers should expect attentive customer service and clear communication, while continuing to compare prices and read destination-specific reports before booking.