Customers often praise knowledgeable named agents who tailor itineraries and manage bookings efficiently. Many reviews mention quick, clear booking steps and well-prepared travel plans. Several customers report slow email replies, long phone waits, and information going missing. A small number also mention price increases or staff declining to share simple information at events.
Examples from available reviews (Jan 2023 – Mar 2026).
Mark was knowledgeable and suggested options to improve holiday flow.
“Mark was very knowledgable about the parts of Canada I was interested in”
Booking process handled excellently by Adele, very knowledgeable and helpful.
“Excellent service from Adele.”
Service deteriorated with lost information, slow responses and long waits.
“they don’t respond to emails, and getting through on the phone takes a very long time.”
Agent was helpful, but price rose by 200 pounds between quote and booking.
“the price went up by 200 pounds”
Reviews repeatedly praise individual advisers. Customers name specific agents and describe detailed guidance, flexible options, and help outside normal hours. A few reviews mention unhelpful staff at events or one-off refusals to assist.
Multiple reviews mention competitive quotes and good prices secured by advisers. A small number report prices changing between quote and booking, including one clear report of a £200 increase. Value comments mainly focus on price clarity during booking.
Many customers describe booking and itinerary building as organised and easy to follow. Several mention smooth changes and helpful outline itineraries. A minority say promised quotes never arrived or that finishing the booking process was difficult.
Customers often point to well-built itineraries, insider tips, and carefully arranged bookings. Reviews mention clear explanations of options and practical travel setup. Negative feedback on trip content is limited.
Many reviewers praise quick phone responses and consistent help from one main contact. Others report slow email replies, long phone waits, and lost information. One review says staff refused to share simple information at a public event.
Most reviews show strong satisfaction and recommend the company for its personalised service. A smaller group of low ratings points to slow responses and occasional pricing problems. Taken together, the feedback contrasts consistently strong agent support with a few operational slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received excellent help from the company.
“Excellent help”
Planner was knowledgeable, helpful and made the experience delightful.
“Our planner was very knowledgeable about Western Canada”
Mark was knowledgeable and suggested options to improve holiday flow.
“Mark was very knowledgable about the parts of Canada I was interested in”
Booking process was organised and efficient; nothing was too much trouble.
“Very organised and efficient in the booking process made it easy”
Great service without hard sell; staff listen and advise knowledgeably.
“As usual great service no hard sell”
Mark and Jo worked beyond normal hours to secure great pricing.
“working beyond normal hours”
Mark was very helpful, knowledgeable and kept us updated.
“Mark couldn’t have been more helpful”
Phone calls answered promptly; staff were pleasant and efficient.
“Answered phone calls promptly”
Staff refused to provide simple information at travel show unless booked.
“she would not help me with this information.”
We received great guidance creating a bespoke trip.
“We received great guidance and help to create a bespoke trip.”
Mark thoroughly explained options and guided us to a well-informed decision.
“Mark provided exceptional assistance”
Service deteriorated with lost information, slow responses and long waits.
“they don’t respond to emails, and getting through on the phone takes a very long time.”
Staff were knowledgeable and friendly; initial phone wait was extended.
“Everybody I spoke with was very knowledgeable and friendly.”
Adele answered many questions, provided different quotes and was professional.
“Adele was really helpful, answering my endless questions”
Agent was helpful, but price rose by 200 pounds between quote and booking.
“the price went up by 200 pounds”
Promised quote at travel show never arrived and phone wait was long.
“we are still waiting.”
Staff were knowledgeable, efficient and provided insider tips and bookings.
“Knowledgeable, efficient and friendly with excellent insider tips”
Joanne was knowledgeable and went out of her way to help.
“Joanne was excellent.”
Provided very good, timely guidance and carefully booked the trip.
“Very good service to ensure that we received the best ideas for our proposed trip to Saskatchewan and Alberta”
Hannah provided quotes, options and excellent advice for our holiday.
“variety of quotes, options and excellent advice.”
Customer service is consistently first class, especially Adele.
“Customer service is always first class .”
Mark went above and beyond, reorganising our trip effectively.
“His knowledge was first rate, his demeanour fabulous”
Booking process handled excellently by Adele, very knowledgeable and helpful.
“Excellent service from Adele.”
Adele was polite, informative and very helpful.
“Adele at Canadian affair was polite, informative and very helpful.”
Prompt service provided with good advice.
“Very good prompt service with good advice.”
Speedy, efficient replies and consistent handling by one person.
“Excellent, speedy reply following initial online contact”
Useful outline itinerary was created and alterations made seamlessly.
“Useful outline itinerary was created”
Sales desk staff provided excellent service.
“The sales desk lady was excellent”
Staff couldn't have been more helpful and friendly.
“Couldn’t have been more helpful and friendly”
Knowledgeable staff provide personalised, helpful holiday planning.
“I like how I always get to speak to a real person every time I ring them.”
Booking was unproblematic; agent was helpful and thorough.
“Booking experience unproblematic.”
Karen was very helpful and answered enquiries quickly.
“Karen was very helpful and answered our enquiries quickly.”
Mark organised an amazing holiday and was superb again.
“Very knowledgable and lovely to talk to!”
John was knowledgeable and helpful, making organisation easy.
“John was knowledgeable and helpful”
Service was great; everything was explained and made easy.
“Great service, everything explained and made easy.”
Karen responded with a package that met our needs.
“Karen came back with a package that was just what we were looking for!”
Staff were very friendly and helpful.
“Very friendly and helpful”
Received excellent help as always from staff.
“Excellent help as always”
Gary provided efficient, friendly service and a competitively priced quote.
“Very efficient, friendly and informative service!”
John listened, recommended options and offered great prices.
“Excellent service provide by John.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Canadian Affair is a UK-based travel specialist focused on holidays to Canada. It arranges flights, accommodation, car hire, and tailored itineraries for customers planning multi-centre or single-destination trips. Customers can choose self-drive routes, sample itineraries, or bespoke trip planning with Canada specialists. The website offers booking options, destination details, and practical travel guidance for UK travellers.