Reviews for Travel Trolley show a clear split between fast, helpful single-agent experiences and repeated complaints about refunds, extra charges and inconsistent support. Several reviewers praised named agents for quick ticketing and clear updates, while others report long refund delays and disputes over paid refund protections. Consumers considering Travel Trolley should keep full documentation of bookings, payment receipts and any insurance or add‑on terms. If refunds or amendments are likely, check payment method protections (for example credit card dispute options) and the provider’s stated refund timelines before purchase.
Examples from available reviews (Oct 2025).
Fantastic agent - I have used Travel Trolly 3 times now, and it's been effortless every time. Once I book a flight, I get confirmation that...
Avoid Travel Trolley – Terrible Service - I recently booked a flight with Travel Trolley and just a few hours later (only 3 hours after booking), I wanted to change the dates. I wasn’t even as...
I Paid for Peace of Mind, Got Robbed Instead - I paid **£128.24 EXTRA** for the so-called *Extended Refund*. My ticket was **£1364.44**, and with that additional charge, I ended up paying **£1492.6...
Waiting on a refund over a year now - Had some issues and couldn't board the flight out, so called this company to find out if I buy a single journey can I still get to use mi return, they...
Customer reports vary: many praise helpful, prompt agents for changes, while a substantial number report rudeness, overcharging and inconsistent assistance.
Several customers complain about extra fees, paid 'extended refund' protections not being honoured and refunds taking long, though some note good initial pricing.
Booking experiences are mixed: some describe smooth, fast ticketing and easy changes; others describe cancelled bookings, difficult amendments and long waits for resolution.
Complaints relate mainly to cancelled or unusable bookings and denied returns rather than the airline product itself; impact felt through refund outcomes.
Some customers receive quick confirmations and regular updates; others report contradictory emails, missed calls and protracted, unclear refund correspondence.
Overall impressions are divided: a number of positive single-agent interactions, but a larger share report unresolved refunds, poor follow‑up and frustration.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Fantastic agent - I have used Travel Trolly 3 times now, and it's been effortless every time. Once I book a flight, I get confirmation that...
Avoid Travel Trolley – Terrible Service - I recently booked a flight with Travel Trolley and just a few hours later (only 3 hours after booking), I wanted to change the dates. I wasn’t even as...
Avoid - Travel Trolley might seem cheaper at first, but the real problems start when you actually need help. Since the booking isn’t made directly with the ai...
The process of extending the itenary and changing dates were smooth and si...
Change of flight - Due to family emergency we had to change our flight day.. Oliver was amazing, very helpful and unders...
Avoid Travel Trolley at all costs. I paid for flights that were later cancelled, and over 4 weeks ago I was told - in writing - that my refund had bee...
The service from Mohit was excellent and he has the patience to wait for a...
Waiting on a refund over a year now - Had some issues and couldn't board the flight out, so called this company to find out if I buy a single journey can I still get to use mi return, they...
Avoid like the plague. Lost out on over £350 for a canc...
False Advertising - Extended Refund Terms Not Honored - I paid £147.13 extra for "Extended Refund Terms" across two bookings (£1,824.23 total) which advertised "full refund with supporting evidence" for "fa...
Very good service by Kunal very helpful…
Awful absolutely awful - ...
Danny the salesman on the phone was delig...
Do not use this company. Told it takes 6 weeks for a refund. 6 weeks later, no refund. They do this in hopes people forget. I don't understand why sel...
Booking reference. 9I25RP Soudi airline flight is SV118 and I want inform don’t book this Saudi airline anymore rubish staff and rubbish service on airport - Booking reference 9I25RP This agent no more trusted I book ticket to Saudi airline for today 10/09/2025 22:10 fly from Heathrow airport to jaddah whic...
Avoid Kath & Travel Trolly – Worst Experience Ever! Keth is by far the most unprofessional and rudest person I have ever dealt with in the travel indu...
Good service and updated regularly of my flight - I booked an online flight ticket from London to Toronto return. Travel Trolley service is ver...
Booking Cancelled By Travel Trolley - I booked a ticket to the USA just three days before departure. The booking process appeared to go smoothly — the transaction was verified via the Visa...
I Paid for Peace of Mind, Got Robbed Instead - I paid **£128.24 EXTRA** for the so-called *Extended Refund*. My ticket was **£1364.44**, and with that additional charge, I ended up paying **£1492.6...
Depends on who is answering the phone - After paying for the ticket, I found that I've made a mistake arriving the next day, I tried calling them to mend that twice but they acted very very...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travel Trolley is an online travel agency that facilitates flight bookings and related add‑ons through its website and contact centre. People searching reviews typically want information on booking reliability, how amendments and cancellations are handled, refund processing and any paid refund-protection products. When comparing providers, consumers commonly check ticket confirmation speed, agent responsiveness and documented refund policies.