Reviews Analysed
20
We Collect & Analyse Reviews
Travel Trolley
Experiences & Reviews
Travel Trolley is an online travel agency that facilitates flight bookings and related add‑ons through its website and contact centre. People searching reviews typically want information on booking reliability, how amendments and cancellations are handled, refund processing and any paid refund-protection products. When comparing providers, consumers commonly check ticket confirmation speed, agent responsiveness and documented refund policies.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
14d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Customer reports vary: many praise helpful, prompt agents for changes, while a substantial number report rudeness, overcharging and inconsistent assistance.
Share
Mixed
21%
💰
Value for money
Several customers complain about extra fees, paid 'extended refund' protections not being honoured and refunds taking long, though some note good initial pricing.
Share
Weak
13%
⚡
User experience
Booking experiences are mixed: some describe smooth, fast ticketing and easy changes; others describe cancelled bookings, difficult amendments and long waits for resolution.
Share
Mixed
21%
🔧
Product quality
Complaints relate mainly to cancelled or unusable bookings and denied returns rather than the airline product itself; impact felt through refund outcomes.
Share
Weak
5%
📞
Communication
Some customers receive quick confirmations and regular updates; others report contradictory emails, missed calls and protracted, unclear refund correspondence.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are divided: a number of positive single-agent interactions, but a larger share report unresolved refunds, poor follow‑up and frustration.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Fantastic agent
"I have used Travel Trolly 3 times now, and it's been effortless every time. Once I book a flight, I get confirmation that..."
Jay.
Trustpilot
Sep 30, 2025
Featured for: quick e‑ticket and effortless booking
Avoid Travel Trolley – Terrible Service
"I recently booked a flight with Travel Trolley and just a few hours later (only 3 hours after booking), I wanted to change the dates. I wasn’t even as..."
customer
Trustpilot
Sep 30, 2025
Featured for: rude agent and unreasonable charges
I Paid for Peace of Mind, Got Robbed Instead
"I paid **£128.24 EXTRA** for the so-called *Extended Refund*. My ticket was **£1364.44**, and with that additional charge, I ended up paying **£1492.6..."
Rohit Tagadiya
Trustpilot
Sep 30, 2025
Featured for: paid refund protection not honoured
Waiting on a refund over a year now
"Had some issues and couldn't board the flight out, so called this company to find out if I buy a single journey can I still get to use mi return, they..."
Lucia
Trustpilot
Sep 30, 2025
Featured for: long refund delay, documented correspondence
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Jay.
trustpilot.com
Sep 30, 2025
Fantastic agent
I have used Travel Trolly 3 times now, and it's been effortless every time. Once I book a flight, I get confirmation that...
c
customer
trustpilot.com
Sep 30, 2025
Avoid Travel Trolley – Terrible Service
I recently booked a flight with Travel Trolley and just a few hours later (only 3 hours after booking), I wanted to change the dates. I wasn’t even as...
U
Usman. Khan
trustpilot.com
Sep 30, 2025
Avoid
Travel Trolley might seem cheaper at first, but the real problems start when you actually need help. Since the booking isn’t made directly with the ai...
M
MR Thrayamba keswar Bettala
trustpilot.com
Sep 30, 2025
The process of extending the itenary…
The process of extending the itenary and changing dates were smooth and si...
V
Valentine Fernandes
trustpilot.com
Sep 30, 2025
Change of flight
Due to family emergency we had to change our flight day.. Oliver was amazing, very helpful and unders...
D
David Hirst
trustpilot.com
Sep 30, 2025
Avoid Travel Trolley at all costs
Avoid Travel Trolley at all costs. I paid for flights that were later cancelled, and over 4 weeks ago I was told - in writing - that my refund had bee...
j
jashid pm
trustpilot.com
Sep 30, 2025
The service from Mohit was excellent…
The service from Mohit was excellent and he has the patience to wait for a...
L
Lucia
trustpilot.com
Sep 30, 2025
Waiting on a refund over a year now
Had some issues and couldn't board the flight out, so called this company to find out if I buy a single journey can I still get to use mi return, they...
L
Louis
trustpilot.com
Sep 30, 2025
Avoid like the plague
Avoid like the plague. Lost out on over £350 for a canc...
W
Westgate
trustpilot.com
Sep 30, 2025
False Advertising - Extended Refund Terms Not Honored
I paid £147.13 extra for "Extended Refund Terms" across two bookings (£1,824.23 total) which advertised "full refund with supporting evidence" for "fa...
J
Jitendra Majithia
trustpilot.com
Sep 30, 2025
Very good service by Kunal very helpful…
Very good service by Kunal very...
E
Elysia Parry
trustpilot.com
Sep 30, 2025
Awful absolutely awful
...
J
Jules Roeber
trustpilot.com
Sep 30, 2025
Danny the salesman on the phone was…
Danny the salesman on the phone was delig...
S
Stephen Crowther
trustpilot.com
Sep 30, 2025
Do not use this company
Do not use this company. Told it takes 6 weeks for a refund. 6 weeks later, no refund. They do this in hopes people forget. I don't understand why sel...
t
tanveer ahmad
trustpilot.com
Sep 30, 2025
Booking reference. 9I25RP Soudi airline flight is SV118 and I want inform don’t book this Saudi airline anymore rubish staff and rubbish service on airport
Booking reference 9I25RP This agent no more trusted I book ticket to Saudi airline for today 10/09/2025 22:10 fly from Heathrow airport to jaddah whic...
M
Miriam Ngure
trustpilot.com
Sep 30, 2025
Avoid Kath & Travel Trolly
Avoid Kath & Travel Trolly – Worst Experience Ever! Keth is by far the most unprofessional and rudest person I have ever dealt with in the travel indu...
D
Dev Khatri
trustpilot.com
Sep 30, 2025
Good service and updated regularly of my flight
I booked an online flight ticket from London to Toronto return. Travel Trolley service is ver...
D
DB
trustpilot.com
Sep 30, 2025
Booking Cancelled By Travel Trolley
I booked a ticket to the USA just three days before departure. The booking process appeared to go smoothly — the transaction was verified via the Visa...
R
Rohit Tagadiya
trustpilot.com
Sep 30, 2025
I Paid for Peace of Mind, Got Robbed Instead
I paid **£128.24 EXTRA** for the so-called *Extended Refund*. My ticket was **£1364.44**, and with that additional charge, I ended up paying **£1492.6...
N
Nasir
trustpilot.com
Sep 30, 2025
Depends on who is answering the phone
After paying for the ticket, I found that I've made a mistake arriving the next day, I tried calling them to mend that twice but they acted very very...
Conclusion
Reviews for Travel Trolley show a clear split between fast, helpful single-agent experiences and repeated complaints about refunds, extra charges and inconsistent support. Several reviewers praised named agents for quick ticketing and clear updates, while others report long refund delays and disputes over paid refund protections. Consumers considering Travel Trolley should keep full documentation of bookings, payment receipts and any insurance or add‑on terms. If refunds or amendments are likely, check payment method protections (for example credit card dispute options) and the provider’s stated refund timelines before purchase.