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We Collect & Analyse Reviews

Brittany Ferries
Experiences & Reviews

Brittany Ferries is a ferry operator serving routes between the United Kingdom and continental Europe. The company provides passenger and vehicle transport on scheduled crossings, with online booking and customer contact channels. People searching reviews typically want information about booking, onboard facilities (cabins, food, shops) and customer service when plans change.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Reviewers frequently describe staff and operational processes as helpful and efficient, citing smooth check‑in, quick boarding and practical assistance with rebooking.

Share
14%
Strong
💰

Value for money

Some reviewers say fares and rebooking charges felt reasonable; others mention high onboard prices, particularly for food, reducing perceived value.

Share
8%
Mixed
⚡

User experience

Most comments praise an easy, intuitive website and straightforward booking process; a minority report difficulties editing searches or needing phone support.

Share
43%
Strong
🔧

Product quality

Accounts of cabins and onboard services are mixed: several users found the ship comfortable, while others experienced cabin allocation errors and sub‑standard buffet options.

Share
8%
Mixed
📞

Communication

Reviewers report prompt email acknowledgements and short telephone wait times; named agents received praise for clear, helpful rebooking guidance.

Share
11%
Mixed
⭐

Overall experience

Many reviewers describe calm, satisfactory crossings and overall positive travel experiences, with occasional reports of inconvenience from service or dining issues.

Share
16%
Strong

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

B
Bretagne travellers
trustpilot.com Sep 30, 2025

It was easy to ammend my booking the…

It was easy to ammend my booking the s...

M
Mr Mark Ford
trustpilot.com Sep 30, 2025

Great easy booking process

Great easy booking proces...

c
customer
trustpilot.com Sep 30, 2025

The St Malo

Very relaxing a...

M
Mathew Charles Blunt
trustpilot.com Sep 30, 2025

Easy to navigate

...

L
LIAM
trustpilot.com Sep 30, 2025

Sailed with Brittany Ferries many…

Sailed with Brittany Ferries many times. Usually 2-3 times a ye...

P
P A Caruana
trustpilot.com Sep 30, 2025

I had to phone to amend my booking

I had to phone to amend my booking. That is a tedious process. A simpl...

D
Dale Powell
trustpilot.com Sep 30, 2025

Thank you for helping me at a time of need!

What an excellent experience this was! I had a booking from Santander to the UK this evening but due to car problems we could not fulfill our obligati...

T
TJW
trustpilot.com Sep 30, 2025

Very easy to change booking on line.

Very easy to chang...

C
Christopher
trustpilot.com Sep 30, 2025

Good website

...

T
Tony Webster
trustpilot.com Sep 30, 2025

All went well on booking

All went well on booking. Hopeful...

J
J H
trustpilot.com Sep 30, 2025

Easy to book and tickets printed.

Easy to book and...

H
Hilary Day
trustpilot.com Sep 30, 2025

Short wait time to speak to someone

Short wait time to speak to someone. Needed to change our ferry booking because our motorhome was still in for repair. Could not do this onlin...

G
Geraldine Jones
trustpilot.com Sep 30, 2025

I was allocated an interior pet cabin…

I was allocated an interior pet cabin even though I had booked almost as soon as this year's sailings were announced. Eventually and fortunately this...

R
Rita
trustpilot.com Sep 30, 2025

Booking a Ferry

Easy to book a ferry on line. Ackno...

j
jon walker
trustpilot.com Sep 30, 2025

Average ferry journey

The offer in the shop is very limited, the music in the bar is c...

M
Mr Wood
trustpilot.com Sep 30, 2025

Easy to book

...

c
customer
trustpilot.com Sep 30, 2025

Dislike lack of ability to edit when…

Dislike lack of ability to edi...

c
customer
trustpilot.com Sep 30, 2025

So easy to use the site xxx

...

C
Colin
trustpilot.com Sep 30, 2025

Need to re-schedule a crossing?

I needed to re-schedule a crossing and Jude helped me to do this as it could not be done on line. I explained the circumstances which brought this abo...

H
Herr Hans Juerg Huegli
trustpilot.com Sep 30, 2025

Easy booking

...

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Conclusion

Reviews show consistent strengths in online booking and straightforward ticketing, with many customers noting the website is easy to use and bookings acknowledged quickly. Several reviews highlight helpful and responsive agents who can resolve rebooking needs, sometimes at fair cost. Areas noted for improvement include occasional cabin allocation mistakes and variability in onboard dining or shop offerings. If you rely on online editing or travel with pets, check booking limitations and have contact details to hand for agent support.