Reviews show consistent strengths in online booking and straightforward ticketing, with many customers noting the website is easy to use and bookings acknowledged quickly. Several reviews highlight helpful and responsive agents who can resolve rebooking needs, sometimes at fair cost. Areas noted for improvement include occasional cabin allocation mistakes and variability in onboard dining or shop offerings. If you rely on online editing or travel with pets, check booking limitations and have contact details to hand for agent support.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer service agent rebooked my journey helpfully and charged a fair fee.
“Jude re-booked my journey for a future date which will give me sufficient time to repair the car and the charge imposed by Brittany was very fair indeed.”
Wrong pet cabin allocation led to missed restaurant call and poor buffet.
“A disappointing meal altogether.”
I had to phone to amend booking and found the process tedious.
“I had to phone to amend my booking.”
Booking process was easy and offered great value for money.
“Great easy booking process, amazing value for money”
Reviewers frequently describe staff and operational processes as helpful and efficient, citing smooth check‑in, quick boarding and practical assistance with rebooking.
Some reviewers say fares and rebooking charges felt reasonable; others mention high onboard prices, particularly for food, reducing perceived value.
Most comments praise an easy, intuitive website and straightforward booking process; a minority report difficulties editing searches or needing phone support.
Accounts of cabins and onboard services are mixed: several users found the ship comfortable, while others experienced cabin allocation errors and sub‑standard buffet options.
Reviewers report prompt email acknowledgements and short telephone wait times; named agents received praise for clear, helpful rebooking guidance.
Many reviewers describe calm, satisfactory crossings and overall positive travel experiences, with occasional reports of inconvenience from service or dining issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
The booking process was easy.
“Easy booking”
Customer Service refused a name change and responded robotically and dismissively.
“Their responses have been robotic, dismissive, and legally incoherent.”
Fare increased by £100 and the deposit requirement doubled to 50%.
“The deposit to be paid has been doubled since last year - you now have to pay 50% as opposed to 25%.”
Could not book a return cabin and cabin pricing differed on arrival.
“Could not book cabin for return trip”
Company transports live animals between Ireland and France, reviewer calls this cruel.
“This company transport live animals between Ireland and France.”
Terrible dirty cabin, unhelpful reception and delayed customer service response.
“Terrible dirty cabin unhelpful reception, not enough pillows”
Travelling with dogs was dreadful; dog area small, smelly and lacking facilities.
“Dog area small and disgusting!”
Breakfast was cold and caused illness; reviewer questions food safety checks.
“Breakfast was COLD And I mean Cold”
Crossing cancelled but rebooked to an earlier crossing at different port with refund.
“Crossing cancelled but given an earlier one at a different port 70 miles away and given a £70 refund...Thanks BF”
Car parked across a doorway created safety concerns; crew moved it only slightly.
“they have no regard for passenger safety”
Cabin unprepared, poor cleanliness and rude reception staff.
“AN EXTREMELY RUDE MEMBER OF STAFF AT RECEPTION!”
Unable to change flex booking; phone agents demanded £200 more.
“Customer service on phone would only do it for £200 more”
Charged €200 more for early booking; feels like a rip-off.
“charged €200 more than if we'd booked in March.”
Unable to get quick phone support, two-hour wait for help.
“the wait time to speak to them is currently 2hrs and 5 minutes!!”
Flexi ticket didn't cover return changes and refunds withheld.
“promise of a Flexible ticket that is not truly flexible.”
Smooth sailing: clean cabins, helpful staff and good onboard food.
“staff was very helpful, departure n arrival on time.”
Friendly customer service helped with changes and cabin upgrade.
“Customer service is very good and friendly”
Prices increased and complimentary meals removed, ending our loyalty.
“no longer provide your complimentry breakfast/evening meal”
Repeated sailing cancellations left unused accommodation costs uncompensated.
“Brittany Ferries would not help with accommodation costs”
Monopoly has led to overpriced fares and poor onboard experience.
“Overpriced fares, food and boats where one feels confined to soulless lounges”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Brittany Ferries is a ferry operator serving routes between the United Kingdom and continental Europe. The company provides passenger and vehicle transport on scheduled crossings, with online booking and customer contact channels. People searching reviews typically want information about booking, onboard facilities (cabins, food, shops) and customer service when plans change.