Reviews Analysed
21
We Collect & Analyse Reviews
BudgetAir
Experiences & Reviews
BudgetAir is an online travel agency and booking platform used to search and purchase airline tickets via a website and mobile app. It typically offers low-cost fares and optional add-ons such as baggage, seats and insurance, and delivers electronic tickets by email. When checking BudgetAir reviews, consumers commonly look for comments about booking ease, fee transparency and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
29d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Reports on service are mixed but skew negative: a few helpful support experiences, several unresolved issues and slow or unhelpful responses.
Share
Weak
11%
💰
Value for money
Many reviewers note low advertised fares and quick ticket delivery, while others report extra fees, duplicate charges and perceived upselling on add-ons.
Share
Mixed
10%
⚡
User experience
Majority praise a clear website/app, fast booking and straightforward checkout; occasional complaints mention missing itinerary details and booking errors.
Share
Strong
27%
🔧
Product quality
Limited mentions: timely e-ticket delivery and simple ticket formats praised, but a few reviewers report booking errors, missing barcodes or duplicate baggage charges.
Share
Mixed
6%
📞
Communication
Some customers highlight clear instructions and prompt e-tickets, while others describe slow chat/email replies and failures to provide required booking information.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are mixed: many satisfied with ease and price, but a notable portion report serious issues with support, changes or charges.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Affordable yet Reliable: A Review of My Experience with BudgetAir
"I recently booked a couple of flights through BudgetAir, and I have to say that I was pretty impressed with the experience. Firstly, the website is very user-friendly and easy to navigate. The search function was simple yet effective in helping me find the best deals on flights. What stood out to me most about BudgetAir were their prices - they really do offer some of the cheapest flights around, which is perfect for someone like me who wants to save money where possible. Despite their budget prices, however, they don't skimp on quality or service. Their customer support team was very helpful when I had a question about my booking. Another aspect of BudgetAir's service that I appreciated was how transparent they were about fees and charges upfront. There weren't any surprise costs added at checkout or during the booking process, which made things stress-free. Overall, I would definitely recommend checking out BudgetAir if you're looking for affordable air travel options without sacrificing quality or reliability."
Mertz
Collected.reviews
Aug 16, 2022
Featured for: Positive: UX, price, transparent fees
AVOID!
"AVOID!! YOU MAY NOT BE ABLE TO CHECK IN AND THEY WILL REFUSE TO HELP!! I booked flights through BudgetAir and when I tried to check in online, the air..."
Daniel
Trustpilot
Sep 30, 2025
Featured for: Negative: check-in failure, no help
What a Rip-off!!
"This company uses rip-off techniques to extort more money out of its customers. When selecting the flight I was offered Vegan meals at a charge and al..."
Mr. Alan Howell
Trustpilot
Sep 30, 2025
Featured for: Negative: upselling and extra charges
Best price ever
"The online purchase was very user friendly an..."
AMRITA NEMDHARRY
Trustpilot
Sep 30, 2025
Featured for: Positive: fast tickets, low price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Daniel
trustpilot.com
Sep 30, 2025
AVOID!
AVOID!! YOU MAY NOT BE ABLE TO CHECK IN AND THEY WILL REFUSE TO HELP!! I booked flights through BudgetAir and when I tried to check in online, the air...
D
Duje Pejdo
trustpilot.com
Sep 30, 2025
Put bar code on ticket in future...
Put bar code on t...
E
EDO DARMAWAN SAPUTRA
trustpilot.com
Sep 30, 2025
Good experiece
...
S
Sheila Anderson
trustpilot.com
Sep 30, 2025
There was an error in the booking.We…
There was an error in the booking.We tried to use your chat box . They couldn’t understand our message and kept hanging up .We...
K
Kymie
trustpilot.com
Sep 30, 2025
Pay attention to airport on stopovers
Unfortunately, the flights that I booked had a stop over in New York, but what was not pointe...
S
Souleymane
trustpilot.com
Sep 30, 2025
The easy way to book and get the ticket
The easy way to boo...
M
MR DAVID JENKIN
trustpilot.com
Sep 30, 2025
Quick
Quick, easy and with very good i...
S
Saf Gulab
trustpilot.com
Sep 30, 2025
Easy experience
...
K
Kp
trustpilot.com
Sep 30, 2025
bad service
...
D
Donna Marie
trustpilot.com
Sep 30, 2025
Very easy to book very straightforward
Very easy to book v...
V
Vicki Tyrrell
trustpilot.com
Sep 30, 2025
Easy booking and good communication
Easy booking and...
A
AMRITA NEMDHARRY
trustpilot.com
Sep 30, 2025
Best price ever
The online purchase was very user friendly an...
Z
Zakaria Oussi
trustpilot.com
Sep 30, 2025
Good app
...
L
Laura
trustpilot.com
Sep 30, 2025
Budget air- recommendation
nice, easy, clea...
D
David Dawes
trustpilot.com
Sep 30, 2025
Very efficient so far but not done trip…
Very efficient so far...
M
Mr. Alan Howell
trustpilot.com
Sep 30, 2025
What a Rip-off!!
This company uses rip-off techniques to extort more money out of its customers. When selecting the flight I was offered Vegan meals at a charge and al...
M
Malcolm
trustpilot.com
Sep 30, 2025
good service
...
S
Santhiya Murddi
trustpilot.com
Sep 30, 2025
I am disputing a charge for luggage
I am disputing a charge for luggage. I had already paid for my baggage in advance, but upon arrival at the airport, I was charged again. Th...
D
Daf
trustpilot.com
Sep 30, 2025
I am happy
...
N
NECP
trustpilot.com
Sep 30, 2025
Impossible to change dates
You cannot change or amend the booking online. You have to wait 30 minutes to connect to a chat rep who also cannot help you and request they will con...
Conclusion
Sampled reviews show BudgetAir often provides a straightforward booking experience with a clear website or app and fast e-ticket delivery. Many customers cite low fares, ease of booking and quick receipt of tickets as positives. However, several reviews report problems with customer support, difficulty changing bookings, disputes over additional charges and occasional booking errors. Consumers seeking the lowest upfront price may find BudgetAir efficient, but it is advisable to confirm baggage, seat and change policies, keep payment receipts and consider booking directly with the airline for complex or changeable itineraries.