Many reviewers highlight fast, simple online booking and clearly shown fares. Several mention helpful or understanding staff in specific situations. A large share of complaints focuses on refunds, missing bookings, and support that does not respond. A smaller group points to pushy add-on prompts during checkout.
Examples from available reviews (Aug 2022 – Mar 2026).
Service was very good, hassle-free, and easy to use.
“Very good service and hassle free and easy to use.”
Reviewer still hasn't received a promised refund after many months and poor support.
“6 months and nothing.”
Reviewer reports no booking at airport and multiple unauthorised payments.
“Got to the airport and got told there was no booking.”
Lack of communication and support caused missed flight and financial loss.
“they never sent me a check-in reminder or the airline’s final confirmation”
Many reviews describe smooth booking and helpful handling of simple questions. The main negative theme involves refunds that never get resolved, alleged unauthorised charges, and bookings that were not on record when customers reached the airport. Several reviewers say they waited a long time for answers despite repeated follow-ups.
Many reviewers point to low fares and “best deal” results when booking on the site. Other complaints describe extra required fees and duplicate luggage charges that customers challenge. Reviews include both clear fee display and disputed charges.
Large numbers of reviewers call the online booking process fast, clear, and easy, with e-tickets arriving quickly. A few describe a drawn-out run of add-on prompts and say they want barcode tickets. Small usability suggestions appear only occasionally compared with positive comments about ease of use.
Several reviewers confirm quick e-ticket delivery and easy ticket retrieval. Another group reports invalid booking details, tickets vanishing from airline sites, and no booking record at the airport. These booking-validity problems show up alongside otherwise positive ticketing comments.
Some customers praise quick, helpful chat and email replies. A larger negative group describes no response, wrong flight information, dropped calls, and missing check-in reminders. In several reviews, poor communication leads directly to missed travel and financial loss.
Many five-star reviews recommend the service for convenience and price. Several one-star reviews say the company did not provide bookings, did not refund money, and could not be reached. Reviews draw a sharp line between very positive ease-and-price experiences and serious failures in service or communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Booking was straightforward and hassle-free; reviewer recommends it.
“Straightforward no hassle.Would highly recommend.”
Reviewer couldn't obtain a refund for a purchased ticket.
“Very bad I bought a ticket and I can't get my refund”
Service was very good, hassle-free, and easy to use.
“Very good service and hassle free and easy to use.”
Booking was easy and reviewer is grateful.
“Great job, it was easy to apply thanks I’m really grateful”
Request to change flight repeatedly went unanswered by support.
“Again, heard nothing back.”
Booking was easy and prices were good.
“Easy to book and well priced.”
Reviewer describes the service as smooth.
“Smooth service”
Process was easier and quicker than expected; reviewer pleased so far.
“Easy and quick so I’m really happy so far.”
Reviewer found the service very good and easy.
“verygoodeasy”
Reviewer thanks the company.
“Thank you so much”
Reviewer felt well looked after and intends to return.
“I was well looked after by the budget air and feel like coming back again very soon”
Reviewer says they received the best deal.
“Got the best deal.”
Booking process included many tedious add-on prompts and felt pressurised.
“tedious series of questions and tick boxes that I had to trawl through”
Booking was easy and reviewer recommends it.
“So easy, deffo recommend!”
Booking was nice and easy.
“Nice and easy to book”
Reviewer likes prominent, promising budget airline deals.
“I love the deals with budget airlines line very prominent n promising Tks”
Customer service was understanding about a name-spelling mistake and provided instructions.
“The customer service was understanding of my mistake about typing in wrong spelling of a name on e ticket.”
Reviewer got the best deal.
“Got best deal”
The whole process was straightforward and simple.
“The hole thing was straight forward and simple”
Customer support was responsive and helpful.
“Responsive Helpful”
BudgetAir failed to provide booking contact details and refused assistance.
“they cannot give me this information and cannot help me.”
Reviewer asks for a barcode to be added to tickets.
“Put bar code on ticket in future...”
Reviewer reports a good experience.
“Good experiece”
Chat support failed to understand messages and emails went unanswered.
“They couldn’t understand our message and kept hanging up .”
Reviewer wasn't informed they'd need to transfer between New York airports.
“I have to transfer from one airport to another on the other side of town”
Booking and ticket collection were easy for the reviewer.
“The easy way to book and get the ticket”
Booking was quick and easy with clear onward instructions.
“Quick, easy and with very good instructions for onward movement.”
Reviewer found the experience easy and noted low cost.
“Easy experience, cheap to”
Reviewer reports bad service.
“bad service”
Booking was very easy and straightforward.
“Very easy to book very straightforward”
Booking was easy and communication was good.
“Easy booking and good communication”
Online purchase was user-friendly and e-tickets arrived quickly.
“we received our e tickets within few minutes”
Reviewer describes a good app experience.
“Siiiiiiiiiiii”
Booking website was nice, easy and clear.
“nice, easy, clear booking website”
Booking process was efficient so far before travel.
“Very efficient so far but not done trip yet”
Reviewer criticises charged extras and inflated optional fees.
“This company uses rip-off techniques to extort more money out of its customers.”
Reviewer reports good service.
“good service”
Reviewer disputes a duplicate luggage charge and requests a refund.
“I am disputing a charge for luggage”
Everything was OK and the reviewer is happy.
“Everything is OK, i am happy”
Reviewer couldn't amend booking online and received unhelpful support.
“You cannot change or amend the booking online.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BudgetAir is an online travel agency selling flight tickets and related travel services. The site compares fares from multiple airlines and shows available flight options and schedules. After purchase, customers get booking confirmations and e-tickets by email. During checkout, the platform also offers add-ons such as baggage and seat selection. Support usually runs through email, phone, and online chat for booking questions and changes.