Many reviewers highlight fast, simple online booking and clearly shown fares. Several mention helpful or understanding staff in specific situations. A large share of complaints focuses on refunds, missing bookings, and support that does not respond. A smaller group points to pushy add-on prompts during checkout.
Examples from available reviews (Aug 2022 – Mar 2026).
Service was very good, hassle-free, and easy to use.
“Very good service and hassle free and easy to use.”
Reviewer still hasn't received a promised refund after many months and poor support.
“6 months and nothing.”
Reviewer reports no booking at airport and multiple unauthorised payments.
“Got to the airport and got told there was no booking.”
Lack of communication and support caused missed flight and financial loss.
“they never sent me a check-in reminder or the airline’s final confirmation”
Many reviews describe smooth booking and helpful handling of simple questions. The main negative theme involves refunds that never get resolved, alleged unauthorised charges, and bookings that were not on record when customers reached the airport. Several reviewers say they waited a long time for answers despite repeated follow-ups.
Many reviewers point to low fares and “best deal” results when booking on the site. Other complaints describe extra required fees and duplicate luggage charges that customers challenge. Reviews include both clear fee display and disputed charges.
Large numbers of reviewers call the online booking process fast, clear, and easy, with e-tickets arriving quickly. A few describe a drawn-out run of add-on prompts and say they want barcode tickets. Small usability suggestions appear only occasionally compared with positive comments about ease of use.
Several reviewers confirm quick e-ticket delivery and easy ticket retrieval. Another group reports invalid booking details, tickets vanishing from airline sites, and no booking record at the airport. These booking-validity problems show up alongside otherwise positive ticketing comments.
Some customers praise quick, helpful chat and email replies. A larger negative group describes no response, wrong flight information, dropped calls, and missing check-in reminders. In several reviews, poor communication leads directly to missed travel and financial loss.
Many five-star reviews recommend the service for convenience and price. Several one-star reviews say the company did not provide bookings, did not refund money, and could not be reached. Reviews draw a sharp line between very positive ease-and-price experiences and serious failures in service or communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer still hasn't received an expected refund despite multiple follow-ups.
“To this day, I still haven't received anything, despite several follow-ups via email and chat.”
Refund delayed despite airline confirming the refund; support unresponsive.
“we have yet to receive the amount through budget air”
Reviewer claims scammers took money for a holiday and lost everything.
“Scammers took my money for a lifetime holiday to Cancun lost everything”
Lack of communication and support caused missed flight and financial loss.
“they never sent me a check-in reminder or the airline’s final confirmation”
Reviewer strongly advises others to avoid the company.
“Please stay away from this Company.”
Reviewer accuses the agency of stealing and warns others to avoid it.
“This travel agency modern day robbers. Do not buy with them . Avoid”
Flight changes and poor communication caused major delays and emotional distress.
“missing her son’s wedding due to the two-day delay.”
Reviewer says they are still waiting for nearly €500 refund and accuses dishonesty.
“I still waiting for nearly 500 euros refund ,they are criminals they even using random email adress and adress to add to you booking .you can be lucky but they don opera with a good intentions.they are stealing from people”
Reviewer still hasn't received a promised refund after many months and poor support.
“6 months and nothing.”
Reviewer warns others not to use the company after a negative experience.
“Don’t torture them just I can say I did you don’t do it”
Reviewer claims the company is a scam and warns against calling.
“They are a scam and don't bother calling 02081446786”
Company supplied incorrect flight information and was uncontactable.
“This company does not send you the correct information for the flights”
Reviewer says booking details were invalid and the company did not respond.
“The flight number on the booking was not a flight number.”
Reviewer reports no booking at airport and multiple unauthorised payments.
“Got to the airport and got told there was no booking.”
Ticket disappeared from airline site and company became unresponsive.
“my ticket wasn’t being retrieved.”
Reviewer alleges the company fraudulently charged different amounts.
“They take your account details and charge any other price not discussed.”
Pensioner experienced no communication and missed travel arrangements.
“the lack of communication.”
Reviewer paid for a booking that did not exist and received no refund.
“Arrived at the airport went to go check in and got told there’s no booking”
I recently booked a couple of flights through BudgetAir, and I have to say that I was pretty impressed with the experience. Firstly, the website is very user-friendly and easy to navigate. The search function was simple yet effective in helping me find the best deals on flights.
What stood out to me most about BudgetAir were their prices - they really do offer some of the cheapest flights around, which is perfect for someone like me who wants to save money where possible. Despite their budget prices, however, they don't skimp on quality or service. Their customer support team was very helpful when I had a question about my booking.
Another aspect of BudgetAir's service that I appreciated was how transparent they were about fees and charges upfront. There weren't any surprise costs added at checkout or during the booking process, which made things stress-free.
Overall, I would definitely recommend checking out BudgetAir if you're looking for affordable air travel options without sacrificing quality or reliability.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BudgetAir is an online travel agency selling flight tickets and related travel services. The site compares fares from multiple airlines and shows available flight options and schedules. After purchase, customers get booking confirmations and e-tickets by email. During checkout, the platform also offers add-ons such as baggage and seat selection. Support usually runs through email, phone, and online chat for booking questions and changes.