Sampled reviews show BudgetAir often provides a straightforward booking experience with a clear website or app and fast e-ticket delivery. Many customers cite low fares, ease of booking and quick receipt of tickets as positives. However, several reviews report problems with customer support, difficulty changing bookings, disputes over additional charges and occasional booking errors. Consumers seeking the lowest upfront price may find BudgetAir efficient, but it is advisable to confirm baggage, seat and change policies, keep payment receipts and consider booking directly with the airline for complex or changeable itineraries.
Examples from available reviews (Aug 2022 – Feb 2026).
Found very cheap flights with clear fees and helpful support.
“they really do offer some of the cheapest flights around”
BudgetAir failed to provide booking contact details and refused assistance.
“they cannot give me this information and cannot help me.”
Reviewer criticises charged extras and inflated optional fees.
“This company uses rip-off techniques to extort more money out of its customers.”
Online purchase was user-friendly and e-tickets arrived quickly.
“we received our e tickets within few minutes”
Reports on service are mixed but skew negative: a few helpful support experiences, several unresolved issues and slow or unhelpful responses.
Many reviewers note low advertised fares and quick ticket delivery, while others report extra fees, duplicate charges and perceived upselling on add-ons.
Majority praise a clear website/app, fast booking and straightforward checkout; occasional complaints mention missing itinerary details and booking errors.
Limited mentions: timely e-ticket delivery and simple ticket formats praised, but a few reviewers report booking errors, missing barcodes or duplicate baggage charges.
Some customers highlight clear instructions and prompt e-tickets, while others describe slow chat/email replies and failures to provide required booking information.
Overall impressions are mixed: many satisfied with ease and price, but a notable portion report serious issues with support, changes or charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer still hasn't received an expected refund despite multiple follow-ups.
“To this day, I still haven't received anything, despite several follow-ups via email and chat.”
Refund delayed despite airline confirming the refund; support unresponsive.
“we have yet to receive the amount through budget air”
Reviewer claims scammers took money for a holiday and lost everything.
“Scammers took my money for a lifetime holiday to Cancun lost everything”
Lack of communication and support caused missed flight and financial loss.
“they never sent me a check-in reminder or the airline’s final confirmation”
Reviewer strongly advises others to avoid the company.
“Please stay away from this Company.”
Reviewer accuses the agency of stealing and warns others to avoid it.
“This travel agency modern day robbers. Do not buy with them . Avoid”
Flight changes and poor communication caused major delays and emotional distress.
“missing her son’s wedding due to the two-day delay.”
Reviewer says they are still waiting for nearly €500 refund and accuses dishonesty.
“I still waiting for nearly 500 euros refund ,they are criminals they even using random email adress and adress to add to you booking .you can be lucky but they don opera with a good intentions.they are stealing from people”
Reviewer still hasn't received a promised refund after many months and poor support.
“6 months and nothing.”
Reviewer warns others not to use the company after a negative experience.
“Don’t torture them just I can say I did you don’t do it”
Reviewer claims the company is a scam and warns against calling.
“They are a scam and don't bother calling 02081446786”
Company supplied incorrect flight information and was uncontactable.
“This company does not send you the correct information for the flights”
Reviewer says booking details were invalid and the company did not respond.
“The flight number on the booking was not a flight number.”
Reviewer reports no booking at airport and multiple unauthorised payments.
“Got to the airport and got told there was no booking.”
Ticket disappeared from airline site and company became unresponsive.
“my ticket wasn’t being retrieved.”
Reviewer alleges the company fraudulently charged different amounts.
“They take your account details and charge any other price not discussed.”
Pensioner experienced no communication and missed travel arrangements.
“the lack of communication.”
Reviewer paid for a booking that did not exist and received no refund.
“Arrived at the airport went to go check in and got told there’s no booking”
I recently booked a couple of flights through BudgetAir, and I have to say that I was pretty impressed with the experience. Firstly, the website is very user-friendly and easy to navigate. The search function was simple yet effective in helping me find the best deals on flights.
What stood out to me most about BudgetAir were their prices - they really do offer some of the cheapest flights around, which is perfect for someone like me who wants to save money where possible. Despite their budget prices, however, they don't skimp on quality or service. Their customer support team was very helpful when I had a question about my booking.
Another aspect of BudgetAir's service that I appreciated was how transparent they were about fees and charges upfront. There weren't any surprise costs added at checkout or during the booking process, which made things stress-free.
Overall, I would definitely recommend checking out BudgetAir if you're looking for affordable air travel options without sacrificing quality or reliability.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BudgetAir is an online travel agency and booking platform used to search and purchase airline tickets via a website and mobile app. It typically offers low-cost fares and optional add-ons such as baggage, seats and insurance, and delivers electronic tickets by email. When checking BudgetAir reviews, consumers commonly look for comments about booking ease, fee transparency and customer support responsiveness.