Sampled reviews show BudgetAir often provides a straightforward booking experience with a clear website or app and fast e-ticket delivery. Many customers cite low fares, ease of booking and quick receipt of tickets as positives. However, several reviews report problems with customer support, difficulty changing bookings, disputes over additional charges and occasional booking errors. Consumers seeking the lowest upfront price may find BudgetAir efficient, but it is advisable to confirm baggage, seat and change policies, keep payment receipts and consider booking directly with the airline for complex or changeable itineraries.
Examples from available reviews (Aug 2022 – Feb 2026).
Found very cheap flights with clear fees and helpful support.
“they really do offer some of the cheapest flights around”
BudgetAir failed to provide booking contact details and refused assistance.
“they cannot give me this information and cannot help me.”
Reviewer criticises charged extras and inflated optional fees.
“This company uses rip-off techniques to extort more money out of its customers.”
Online purchase was user-friendly and e-tickets arrived quickly.
“we received our e tickets within few minutes”
Reports on service are mixed but skew negative: a few helpful support experiences, several unresolved issues and slow or unhelpful responses.
Many reviewers note low advertised fares and quick ticket delivery, while others report extra fees, duplicate charges and perceived upselling on add-ons.
Majority praise a clear website/app, fast booking and straightforward checkout; occasional complaints mention missing itinerary details and booking errors.
Limited mentions: timely e-ticket delivery and simple ticket formats praised, but a few reviewers report booking errors, missing barcodes or duplicate baggage charges.
Some customers highlight clear instructions and prompt e-tickets, while others describe slow chat/email replies and failures to provide required booking information.
Overall impressions are mixed: many satisfied with ease and price, but a notable portion report serious issues with support, changes or charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Booking was straightforward and hassle-free; reviewer recommends it.
“Straightforward no hassle.Would highly recommend.”
Reviewer couldn't obtain a refund for a purchased ticket.
“Very bad I bought a ticket and I can't get my refund”
Service was very good, hassle-free, and easy to use.
“Very good service and hassle free and easy to use.”
Booking was easy and reviewer is grateful.
“Great job, it was easy to apply thanks I’m really grateful”
Request to change flight repeatedly went unanswered by support.
“Again, heard nothing back.”
Booking was easy and prices were good.
“Easy to book and well priced.”
Reviewer describes the service as smooth.
“Smooth service”
Process was easier and quicker than expected; reviewer pleased so far.
“Easy and quick so I’m really happy so far.”
Reviewer found the service very good and easy.
“verygoodeasy”
Reviewer thanks the company.
“Thank you so much”
Reviewer felt well looked after and intends to return.
“I was well looked after by the budget air and feel like coming back again very soon”
Reviewer says they received the best deal.
“Got the best deal.”
Booking process included many tedious add-on prompts and felt pressurised.
“tedious series of questions and tick boxes that I had to trawl through”
Booking was easy and reviewer recommends it.
“So easy, deffo recommend!”
Booking was nice and easy.
“Nice and easy to book”
Reviewer likes prominent, promising budget airline deals.
“I love the deals with budget airlines line very prominent n promising Tks”
Customer service was understanding about a name-spelling mistake and provided instructions.
“The customer service was understanding of my mistake about typing in wrong spelling of a name on e ticket.”
Reviewer got the best deal.
“Got best deal”
The whole process was straightforward and simple.
“The hole thing was straight forward and simple”
Customer support was responsive and helpful.
“Responsive Helpful”
BudgetAir failed to provide booking contact details and refused assistance.
“they cannot give me this information and cannot help me.”
Reviewer asks for a barcode to be added to tickets.
“Put bar code on ticket in future...”
Reviewer reports a good experience.
“Good experiece”
Chat support failed to understand messages and emails went unanswered.
“They couldn’t understand our message and kept hanging up .”
Reviewer wasn't informed they'd need to transfer between New York airports.
“I have to transfer from one airport to another on the other side of town”
Booking and ticket collection were easy for the reviewer.
“The easy way to book and get the ticket”
Booking was quick and easy with clear onward instructions.
“Quick, easy and with very good instructions for onward movement.”
Reviewer found the experience easy and noted low cost.
“Easy experience, cheap to”
Reviewer reports bad service.
“bad service”
Booking was very easy and straightforward.
“Very easy to book very straightforward”
Booking was easy and communication was good.
“Easy booking and good communication”
Online purchase was user-friendly and e-tickets arrived quickly.
“we received our e tickets within few minutes”
Reviewer describes a good app experience.
“Siiiiiiiiiiii”
Booking website was nice, easy and clear.
“nice, easy, clear booking website”
Booking process was efficient so far before travel.
“Very efficient so far but not done trip yet”
Reviewer criticises charged extras and inflated optional fees.
“This company uses rip-off techniques to extort more money out of its customers.”
Reviewer reports good service.
“good service”
Reviewer disputes a duplicate luggage charge and requests a refund.
“I am disputing a charge for luggage”
Everything was OK and the reviewer is happy.
“Everything is OK, i am happy”
Reviewer couldn't amend booking online and received unhelpful support.
“You cannot change or amend the booking online.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BudgetAir is an online travel agency and booking platform used to search and purchase airline tickets via a website and mobile app. It typically offers low-cost fares and optional add-ons such as baggage, seats and insurance, and delivers electronic tickets by email. When checking BudgetAir reviews, consumers commonly look for comments about booking ease, fee transparency and customer support responsiveness.