Reviews Analysed
21
We Collect & Analyse Reviews
From The Box Office
Experiences & Reviews
From The Box Office is a UK-based online ticketing platform that sells theatre and live-event tickets. It offers a web booking flow for seat selection, payment and ticket delivery, and provides customer support channels for bookings and refunds. Consumers often compare its prices and delivery options with booking direct at venues when researching ticket agents.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
18d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviewers report poor customer support: slow or no responses, dropped calls and unresolved problems; a minority note quick fixes.
Share
Weak
24%
💰
Value for money
Several customers say tickets cost more than booking direct and that insurance/refund protections failed; a few report good deals.
Share
Weak
10%
⚡
User experience
Mixed feedback on the website and booking flow: some find it straightforward and easy to navigate; others report wallet, app or navigation issues.
Share
Mixed
8%
🔧
Product quality
Reports centre on unavailable or misallocated tickets, limited show choice and missing deliveries; a small number commend ticket availability.
Share
Weak
10%
📞
Communication
Frequent complaints about lack of timely emails, missing ticket confirmations and poor responsiveness via chat or phone across bookings and refunds.
Share
Weak
18%
⭐
Overall experience
Overall sentiment skews negative: many reviews cite service, ticket and refund failures, though some users describe efficient, positive experiences.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
We booked tickets via the official…
"We booked tickets via the official Wicked website for the tour production of Wicked in Edinburgh. We were unable to attend due to a bereavement on the..."
SHARI
Trustpilot
Sep 30, 2025
Featured for: Escalated complaint; SAR and ICO
Great customer service
"Great customer service - fixed a problem q..."
Delibes
Trustpilot
Sep 30, 2025
Featured for: Example of fast problem resolution
They offer good deals on great theater.
"They offer good deals on great theater. On top of that when they..."
Isabelle Van De Werve
Trustpilot
Sep 30, 2025
Featured for: Positive on deals and availability
The site is misleading
"The site is misleading, I thought I had gone to the Coliseum box office and only realised I hadn’t after paying. When I sought to stop the payment..."
Sarah Davidson
Trustpilot
Sep 30, 2025
Featured for: Misleading site and refund issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Julie Cullen
trustpilot.com
Sep 30, 2025
Do not use this company
Do not use this company, no response from emails, will not answer chat service, out of pocket by...
M
Miss Mandy Tarrant
trustpilot.com
Sep 30, 2025
You did not reply and acknowledge my…
Having cancelled our ticket reservations in correct time and even paying insurance. You did not reply or acknowledge my emails complaints regarding th...
F
Frances Clifford-Rosengren
trustpilot.com
Sep 30, 2025
Very limited selection of shows
I received a gift card and found to my disappointment that the offerings were incredibly limited. Do NOT...
J
Joanne Parker
trustpilot.com
Sep 30, 2025
Dreadful customer service
If only there was zero star option. No tickets, no email and ended up out of pocket. This company needs to update their systems to ensure tickets are...
V
Veronica Clewley
trustpilot.com
Sep 30, 2025
First time I have used the site and…
First time I have used the site and foun...
R
Rosamund Stocks
trustpilot.com
Sep 30, 2025
Good service Easy to navigate
...
A
Alison Petrie
trustpilot.com
Sep 30, 2025
Always very efficient
...
D
Delibes
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service - fixed a problem q...
C
Craig Proctor
trustpilot.com
Sep 30, 2025
I am waiting for an update for my Abba Voyage tickets Your Booking Reference TD5NP98 (ABBA Voyage - Email)
I am waiting for an update for my reservation Your Booking Reference TD5NP98 (ABBA Voyage - Email) I want my tickets to be delivered to: Mr Craig Proc...
C
Cherry Bloom
trustpilot.com
Sep 30, 2025
Never use From the Box Office
I booked tickets for Player Kings thinking I was booking directly with the Noel Coward theatre. My mistake, which I deeply regret, was easily made bec...
R
Roger
trustpilot.com
Sep 30, 2025
An easy to book experience but couldn’t…
An easy to book experience but couldn’t p...
I
Isabelle Van De Werve
trustpilot.com
Sep 30, 2025
They offer good deals on great theater.
They offer good deals on great theater. On top of that when they...
M
Mr Patrick Craig
trustpilot.com
Sep 30, 2025
Expensive tickets bought for Strictly…
Expensive tickets bought for Strictly O2. No email sent after c...
H
Helen Wilkes
trustpilot.com
Sep 30, 2025
Didn’t receive email or tickets
Didn’t receive email or tickets They were Christmas gifts for the show 4...
b
breda doyle
trustpilot.com
Sep 30, 2025
I was disappointed to find that had I…
I was disappointed to find that had I booked with Her Majesty's theatre direct I would have save £14, same seats were £60 each, I paid...
S
SHARI
trustpilot.com
Sep 30, 2025
We booked tickets via the official…
We booked tickets via the official Wicked website for the tour production of Wicked in Edinburgh. We were unable to attend due to a bereavement on the...
E
Elisabeth Norris
trustpilot.com
Sep 30, 2025
Really disappointing experience!
The performance was cancelled when we were 25 minutes from Covent Garden with two very excited children! We had paid for return train tickets, lun...
C
Chloe
trustpilot.com
Sep 30, 2025
I’ve got Disney on ice booked for…
I’ve got Disney on ice booked for tomorrow.. I have the seat numbers and the confirmation & paid for th...
F
Fiona Mitchell
trustpilot.com
Sep 30, 2025
Awful
Awful. I made a mistake with my dates for a performance in January 24. Emailed immediately asking to exchange the 2 tickets for the correct date-waite...
S
Sarah Davidson
trustpilot.com
Sep 30, 2025
The site is misleading
The site is misleading, I thought I had gone to the Coliseum box office and only realised I hadn’t after paying. When I sought to stop the payment...
Conclusion
Reviews indicate recurring issues with ticket delivery, confirmations and customer support responsiveness, with multiple customers reporting delayed or missing tickets and difficulty obtaining refunds. Several reviewers also note higher prices than booking directly and problems with cancellation protections. At the same time, a number of customers describe straightforward bookings, quick resolutions and good deals. If you plan to use From The Box Office, retain booking confirmations, check delivery method and payment protection, and consider verifying high-value or refund-sensitive bookings directly with the venue.