Reviews Analysed
21
We Collect & Analyse Reviews
EasyJet
Experiences & Reviews
EasyJet is a UK-based low‑cost airline that operates scheduled short‑haul flights across Europe. It sells tickets and holiday packages through online channels and customer support, and is commonly used by leisure travellers for short trips and package holidays.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
26d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Most reviewers praise helpful, professional staff and quick problem resolution; a minority report delays, cancellations and poor complaint handling.
Share
Mixed
23%
💰
Value for money
Views on value are mixed: some highlight good bundled packages and meal vouchers, while others report upselling, extra fees and lost fares.
Share
Weak
6%
⚡
User experience
Booking and chat experiences vary: many describe fast, efficient resolutions, while others report website errors, long waits and gate hassles.
Share
Mixed
21%
🔧
Product quality
Aircraft and onboard experience are often described positively (clean cabins, friendly crew, acceptable food), though a few note inconsistency.
Share
Mixed
4%
📞
Communication
Flight and agent communications are frequently praised for clarity and helpfulness, but several reviewers report rude or unhelpful support and complaint issues.
Share
Mixed
23%
⭐
Overall experience
Overall impressions are varied: many positive trip reports and quick fixes, balanced by reports of cancellations, delays and unresolved compensation.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Family holiday
"I've been using it since last year when I had my holiday in Paris with my family. It was an amazing experience. We flew EasyJet to Paris and then rented a car to travel around the country. The best thing about using easy jet holidays is that you don't have to worry about anything because they are all included in one single price. Also, the customer service is excellent, they responded quickly to my queries and made sure that all our requirements were met. Everything went smoothly, the trip is still memorable. I was very impressed and always looking forward to traveling with them again."
Ellis Mario
Collected.reviews
Nov 22, 2021
Featured for: Praises holiday package and service
We love easyJet!
"We have just completed return flights from Man to Sharm el Sheikh (SSH), on EZY2253 on 24 Sept and EZY2254 on 1 Oct, with easyJet. Both flights were e..."
Elizabeth HOPKINS
External Source
Oct 02, 2025
Featured for: Positive flight, crew and cabin details
Horrendous- flight was cancelled in…
"Horrendous- flight was cancelled in August the day the flight was due , compensation still not been paid -..."
Georgie hamill
External Source
Oct 02, 2025
Featured for: Cancellation, unpaid compensation complaint
An error page appears when trying to…
"An error page appears when trying to make a booking. Customer support is in..."
..
External Source
Oct 02, 2025
Featured for: Booking error and lost money
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
V
Valdís Jónsdóttir
External Source
Oct 02, 2025
Worth the wait :)
Worth the wait :) The service chat bot was not able to help me so I needed to wait for a person, it took 30 minutes, but once I was connected to a cus...
A
Argentina
External Source
Oct 02, 2025
Janelle was amazing
Janelle was amazing, very professional and helpful. Thank...
A
Alison polley
External Source
Oct 02, 2025
Spoke to a lovely young who resolved my…
Spoke to a lovely young who resolved my problem in...
E
Elizabeth HOPKINS
External Source
Oct 02, 2025
We love easyJet!
We have just completed return flights from Man to Sharm el Sheikh (SSH), on EZY2253 on 24 Sept and EZY2254 on 1 Oct, with easyJet. Both flights were e...
D
Debra Fox
External Source
Oct 02, 2025
The chat function was great but I spent…
The chat function was great but I spent nearly an hour going around in circles before being taken to the chat facility. The pro...
D
Dobromir
External Source
Oct 02, 2025
Does the job pf providing flights from…
Does the job of providing flights from A to B, but punctuality is an unknown constant to them. Also, I understand it is all about upselling but they a...
s
sinead.allen
External Source
Oct 02, 2025
Super helpful and query sorted quickly…
Super helpful and query sor...
T
Toby Hutter
External Source
Oct 02, 2025
Great staff, annoying policy.
The agent was as helpful as they could be and behaved in a professional and friendly manner, however they where not as informed about some services th...
.
..
External Source
Oct 02, 2025
An error page appears when trying to…
An error page appears when trying to make a booking. Customer support is in...
b
benjamin.
External Source
Oct 02, 2025
Great
Great! The agen...
A
Anne Southwood
External Source
Oct 02, 2025
Helpful gentleman & polite
Helpful gentleman & polite. Gave me the answers I needed. Easy to get...
L
LWILL
External Source
Oct 02, 2025
Suheir helped me so much with a flight…
Suheir helped me so muc...
J
Jacky
External Source
Oct 02, 2025
q21e42141r
...
R
Ralph Adams
External Source
Oct 02, 2025
Very helpful in taking care of a…
Very helpful in taking ca...
t
theodora.antonia.bunin
External Source
Oct 02, 2025
He made my day!!!
...
N
N/A
External Source
Oct 02, 2025
NONE
...
j
john mclean
External Source
Oct 02, 2025
The company is going backwards
The company and now disservice have failed yet again , only traveled 3 times , have delays every...
S
Sofia
External Source
Oct 02, 2025
Quick help with booking isue
It was such a quick and efficient resolution o...
G
Georgie hamill
External Source
Oct 02, 2025
Horrendous- flight was cancelled in…
Horrendous- flight was cancelled in August the day the flight was due , compensation still not been paid -...
M
M Hitchman
External Source
Oct 02, 2025
Really poor service
Really poor service they moved my flight to a later flight i asked then to move it to an earlier flight as had mad arangments with hire car and golf...
Conclusion
Reviews show a mix of experiences with EasyJet. Many travellers highlight helpful frontline staff, clean aircraft on some services and quick problem resolution via agents or chat. At the same time multiple reviewers reported booking errors, long waits, pushy upselling at gates, cancellations and difficulty obtaining compensation or refunds. If direct, responsive customer support and onboard service are priorities, several reviews reflect positive outcomes; if you rely on flawless booking systems or generous change/refund handling, note the documented complaints and consider checking terms and insurance before booking.