Reviews indicate recurring issues with ticket delivery, confirmations and customer support responsiveness, with multiple customers reporting delayed or missing tickets and difficulty obtaining refunds. Several reviewers also note higher prices than booking directly and problems with cancellation protections. At the same time, a number of customers describe straightforward bookings, quick resolutions and good deals. If you plan to use From The Box Office, retain booking confirmations, check delivery method and payment protection, and consider verifying high-value or refund-sensitive bookings directly with the venue.
Examples from available reviews (Nov 2021 – Oct 2025).
We booked tickets via the official Wicked website for the tour production of Wicked in Edinburgh. We were unable to attend due to a bereavement on the...
Great customer service - fixed a problem q...
They offer good deals on great theater. On top of that when they...
The site is misleading, I thought I had gone to the Coliseum box office and only realised I hadn’t after paying. When I sought to stop the payment...
Many reviewers report poor customer support: slow or no responses, dropped calls and unresolved problems; a minority note quick fixes.
Several customers say tickets cost more than booking direct and that insurance/refund protections failed; a few report good deals.
Mixed feedback on the website and booking flow: some find it straightforward and easy to navigate; others report wallet, app or navigation issues.
Reports centre on unavailable or misallocated tickets, limited show choice and missing deliveries; a small number commend ticket availability.
Frequent complaints about lack of timely emails, missing ticket confirmations and poor responsiveness via chat or phone across bookings and refunds.
Overall sentiment skews negative: many reviews cite service, ticket and refund failures, though some users describe efficient, positive experiences.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Do not use this company, no response from emails, will not answer chat service, out of pocket by...
You did not reply and acknowledge my… - Having cancelled our ticket reservations in correct time and even paying insurance. You did not reply or acknowledge my emails complaints regarding th...
Very limited selection of shows - I received a gift card and found to my disappointment that the offerings were incredibly limited. Do NOT...
Dreadful customer service - If only there was zero star option. No tickets, no email and ended up out of pocket. This company needs to update their systems to ensure tickets are...
First time I have used the site and foun...
Good service Easy to navigate - ...
Always very efficient - ...
Great customer service - fixed a problem q...
I am waiting for an update for my reservation Your Booking Reference TD5NP98 (ABBA Voyage - Email) I want my tickets to be delivered to: Mr Craig Proc...
Never use From the Box Office - I booked tickets for Player Kings thinking I was booking directly with the Noel Coward theatre. My mistake, which I deeply regret, was easily made bec...
An easy to book experience but couldn’t p...
They offer good deals on great theater. On top of that when they...
Expensive tickets bought for Strictly O2. No email sent after c...
Didn’t receive email or tickets They were Christmas gifts for the show 4...
I was disappointed to find that had I booked with Her Majesty's theatre direct I would have save £14, same seats were £60 each, I paid...
We booked tickets via the official Wicked website for the tour production of Wicked in Edinburgh. We were unable to attend due to a bereavement on the...
Really disappointing experience! - The performance was cancelled when we were 25 minutes from Covent Garden with two very excited children! We had paid for return train tickets, lun...
I’ve got Disney on ice booked for tomorrow.. I have the seat numbers and the confirmation & paid for th...
Awful - Awful. I made a mistake with my dates for a performance in January 24. Emailed immediately asking to exchange the 2 tickets for the correct date-waite...
The site is misleading, I thought I had gone to the Coliseum box office and only realised I hadn’t after paying. When I sought to stop the payment...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
From The Box Office is a UK-based online ticketing platform that sells theatre and live-event tickets. It offers a web booking flow for seat selection, payment and ticket delivery, and provides customer support channels for bookings and refunds. Consumers often compare its prices and delivery options with booking direct at venues when researching ticket agents.