Many reviewers say tickets never arrived and the company did not respond after purchase. Others describe fast fixes and smooth first-time bookings. Payment and ticket-delivery problems come up repeatedly in low-rated reviews. One person complained about the gift card selection.
Examples from available reviews (Nov 2021 – Feb 2026).
No confirmation email received after purchase, app shows no tickets.
“No email sent after confirmation.”
No responses to emails or chat and lost £212 despite ticket protection.
“out of pocket by £212”
Reviewer reports always very efficient service.
“Always very efficient”
First time user found the site straightforward and efficient.
“found it very straightforward and efficient.”
Reviews fall into two clear patterns. Several people praise quick, efficient help and cases where staff sorted issues fast. Others report refunds left unresolved, help refused, and bookings cancelled without compensation.
Some reviewers say they found good deals and accurate availability compared with competitors. Others say it cost more than booking direct and say they would not use the service again. Both positive pricing comments and reports of higher costs appear.
Several users call the website straightforward, efficient, and easy to navigate. One-off comments say the site was misleading or that tickets could not be added to a digital wallet. Positive usability notes appear more often than the single complaint.
One review criticised the gift card selection. No other product-quality problems show up. That makes the criticism a standalone comment.
Many reviewers highlight missing confirmation emails and messages that never got a reply. Several say they could not reach anyone before shows and suspected scams. A few mention slow responses rather than no response at all.
The sample splits sharply between high-rated, smooth bookings and low-rated reviews describing missing tickets and lost money. Positive accounts of efficient service sit alongside scam accusations and long refund waits. The gap between these outcomes stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No responses to emails or chat and lost £212 despite ticket protection.
“out of pocket by £212”
Cancelled tickets and insurance but still awaiting refund nearly a year later.
“I have yet to receive the refunded ticket amount.”
Gift card offerings were very limited, causing disappointment.
“the offerings were incredibly limited.”
No tickets or confirmation emails and poor customer service left reviewer out of pocket.
“No tickets, no email”
First time user found the site straightforward and efficient.
“found it very straightforward and efficient.”
Good service and easy to navigate.
“Good service Easy to navigate”
Reviewer reports always very efficient service.
“Always very efficient”
Customer service fixed a problem quickly with a great outcome.
“Great customer service - fixed a problem quickly”
Waiting for ticket delivery update and suspects the site is a scam.
“I honestly think you are a scam website”
Booked via site, cancellation protection failed and company was uncontactable.
“I feel completely and utterly scammed.”
Booking was easy but tickets couldn't be added to digital wallet.
“couldn’t place ticket in wallet”
Offers good deals and accurate ticket availability compared with other sites.
“They offer good deals on great theater.”
No confirmation email received after purchase, app shows no tickets.
“No email sent after confirmation.”
Did not receive tickets or emails despite repeated promised timeframes.
“Didn’t receive email or tickets”
Paid more than booking direct and would not use this method again.
“Wont use this method again”
Company declined help after bereavement and failed to respond to complaints.
“declined to help”
Performance cancelled late, causing expensive wasted weekend and disruption.
“The performance was cancelled when we were 25 minutes from Covent Garden”
Tickets not received despite confirmation and unable to contact anyone before show.
“I haven’t received no tickets and can’t actually speak to anyone”
Delayed email responses and poor support prevented timely ticket exchange.
“You cannot speak to anyone over the phone it is a hopeless service”
Site was misleading and payment proceeded before reviewer realised.
“The site is misleading”
I have never been disappointed like I was on this day. I had planned a surprise for my wife and kids but it never happened. I contacted the BOX OFFICE and bought 5 tickets for theatre entrance. The sales lady confirmed to me that there were available seats . Before we left home I contacted the customer care of the theatre and they told me that there were no seats available for my group. I was so disappointed, but then I found out that they had sold my tickets to someone else without my knowledge. I contacted the salesperson at BOX OFFICE again wanting to know what had happened. She could not explain it, instead, she hanged up on me. The following day I reached out to them again, this time the customer service rep picked and I explained my case. He was very apologetic, solved my issue and promised to take action.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
From The Box Office runs an online ticketing site for UK theatre and live events. Customers can search dates, pick seat categories, and buy tickets online. The company offers digital ticket delivery and lets users manage bookings through an account on the website and mobile interface. Payments go through standard card methods and typical online checkout.