Reviews range from quick, hassle-free purchases to repeated problems with cashback and follow-up. Several customers say cashback claims stayed unresolved and payment handling varied. Many others mention fast delivery and easy buying. A small number report damaged handsets and unwanted sales calls.
Examples from available reviews (Nov 2021 – Feb 2026).
Cashback offers are not honoured and only apologetic emails received.
“Please don't buy from this company anything where they are offering cashback”
Received multiple broken handsets and was unfairly charged for damages.
“they sent me three other handsets that were all broken before they even got to me.”
Ordered late and the mobile arrived the next day, very fast.
“Order at 10pm abd my mobile came the next dat was so fast !”
Company repeatedly calls claiming contract details and uses different numbers.
“I do wish you would stop calling.”
Several reviews point to fulfilment and after-sales issues, including SIMs that don’t work, deliveries that don’t arrive, and long waits for payments. One customer praises helpful showroom staff but says in-store service moved slowly. A few isolated cases mention sellers being blocked and agents not responding.
Cashback comes up often as a sticking point, with reports of payments not arriving, claims being refused, and timelines changing. Some reviewers still highlight competitive prices and successful low-cost buys. In many accounts, the cashback experience drives perceived value more than the handset price.
Customers describe confusion and technical errors when filing cashback claims online, and call the process hard work. A smaller group says higher-level support eventually cleared outstanding payments. Positive notes focus on simple ordering and easy repeat purchases.
A few reviews describe serious issues, including broken handsets on arrival and charges for damage that was already there. Others report faultless devices and trouble-free repeat orders. Product problems appear less common, but they stand out when they happen.
Some customers report persistent calls from different numbers, with agents giving a misleading impression of who they represent. Others mention mixed messages on cashback wait times and having to phone to get claims resolved. A small number praise helpful staff when speaking in-store.
Feedback splits sharply: many high ratings mention fast delivery and straightforward purchases, while many low ratings focus on cashback failures, service breakdowns, and unwanted calls. Overall impressions swing between smooth transactions and drawn-out disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid £20 for a SIM that didn't work and no replacement arrived.
“paid £20 for a sim card that didn't work”
Caller falsely claimed to be Three and hung up when challenged.
“He let it slip he was wholesale EE supplier and nothing to do with three.”
Company repeatedly calls claiming contract details and uses different numbers.
“I do wish you would stop calling.”
Received multiple broken handsets and was unfairly charged for damages.
“they sent me three other handsets that were all broken before they even got to me.”
Cashback claims require calling and company gives inconsistent wait times.
“each time I need to claim my cash back I have to phone them”
Promised cashback within 30 days but it never arrived despite emails.
“it would be in my account within 30 days”
Cashback offers are not honoured and only apologetic emails received.
“Please don't buy from this company anything where they are offering cashback”
Cashback process delayed, promises broken and claim later refused.
“I then receive an email refusing my claim as it’s out with the period.”
Added on WhatsApp but no delivery; seller blocked and won't reply.
“Still no phone and BLOCKED ME”
Cashback process confusing but Head Office eventually resolved final payment.
“The cashback process is confusing and needs to be simplified”
Unable to claim cashback online due to errors and poor customer support.
“I can not do it online bacause it says error”
Poor service; waited 21 working days for payment.
“waiting 21 working days for payment”
Second order's cashback largely unpaid and process appears changed.
“of the 250 odd pounds that you are promised I have seen 50 of it.”
Tried over a year to get cashback but still hasn't arrived.
“Been trying for over a year now and still cant get my cashback.”
Ordered late and the mobile arrived the next day, very fast.
“Order at 10pm abd my mobile came the next dat was so fast !”
Reasonably priced and faultless second order over three years.
“Straightforward simple and reasonably priced”
Cashback difficult to claim and refused for late submissions.
“The cash back is a bit of a con.”
Phone delivered next day; hoping cashback is legitimate.
“Ordered the phone yesterday arrived today...”
Good price and fast delivery; recommended.
“Great price deal on a new S10 and fast delivery.”
When you walk into The Smartphone Company, the first thing you notice is the simplicity and sophistication of the place. White walls, white desks, white shelves. The showroom has a limited number of devices on display - just enough to demonstrate the capabilities of the product range. But it's not a case of style over substance - they stock beautiful Samsung phones and a friendly welcome I got when I walked in there. As a busy type A person I find going into phone shops a bit overwhelming with all the options. At TSC they make it simple to pick out a phone that suits your needs but also looks beautiful. But it will take you longtime to get attended to at the store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smartphone Company sells mobile phones and related accessories. It offers new and refurbished handsets, plus items like cases, chargers, and screen protectors. The company also carries out repairs such as screen replacements and battery swaps, and runs trade-in and device recycling programmes. Customers can buy through its online store or in physical shops. Support includes warranty help and basic device setup.