Reviews focus on repeated outages and ongoing billing disputes. Many customers mention long waits to reach support and engineers who do not show up. A few reviews praise helpful staff and stable speeds. Overall, the feedback centres more on day-to-day failures than on product strengths.
Examples from available reviews (Nov 2021 – Feb 2026).
They continued to take payments after my mother's death and failed to refund.
“still no payment.”
Migration issue left me without broadband for eleven days with little action.
“I am now on my 11th day without their broadband”
Helpful and clear customer service resolved my bill query immediately.
“got through straightaway to Mxolisi , a lovely man in S Africa!”
Excellent WiFi coverage in most rooms and consistent speeds above 60 Mbps.
“It has never gone below 60 Mbps, with four devices connected (one is a Smart TV).”
Reviews describe long outages and repeated dropouts during account transfers and router swaps. Several people report missed engineer visits, leaving households without internet for days or weeks. A number of reviews link faulty hardware to the loss of service.
Customers report surprise charges, billing after closure, and sudden price rises. Reviews mention a stated exit fee and several cases of overcharging or fees they say were not authorised. Few reviewers defend the pricing, and positive comments on value are rare.
Many reviewers say transfers and migrations led to long downtime with weak follow-up. Several people describe difficulty cancelling and continued billing after moving to another provider. A small share of reviews reports billing questions being resolved quickly and effectively.
Complaints mention router upgrades and hardware charges that happened alongside service loss. Some reviewers report slower speeds after contract changes or renewals. One reviewer notes consistent speeds above 60 Mbps, but that positive point appears only once.
Most reviews mention long waits on hold, busy phone lines, and slow or missing replies to emails and cancellation requests. Several accounts describe unhelpful or rude exchanges and no confirmation when changes were made. One review praises a named agent for fast resolution, but this is unusual.
Feedback leans heavily negative, with repeated operational breakdowns and billing disputes. A small number of high-rating reviews point to good support or reliable speeds, standing out against the wider run of complaints. Overall, the comments suggest service quality varies widely between accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Unreliable connection with buffering and inability to reach support to disconnect.
“Dreadful connection always loading and buffering”
Unreliable connection with buffering and inability to reach support to disconnect.
“Dreadful connection always loading and buffering”
Support missed appointments and provided useless phone support.
“They offer horrible support.”
They continued to take payments after my mother's death and failed to refund.
“still no payment.”
Connection keeps cutting off, causing a very poor experience.
“Keeps on cutting off.”
After switching, faulty router, rude support and unexpected cancellation fee.
“they whack me with a months cancellation fee”
They have not returned money taken and failed to properly escalate my refund.
“They stole my money nearly 6 months ago”
Repeated disconnections and long hold times left me without internet and refunds.
“had no connection for 5 days”
Received unauthorised post-closure charges and no response to disputes.
“multiple additional charges that were never authorised”
Service was disconnected during transfer leaving me offline for six weeks.
“they disconnected my phone and broadband”
They made cancelling difficult and continued sending bills despite complaints.
“they make it incredibly difficult to cancel an account”
They continued billing after my mother's death despite repeated contact.
“I am still getting bills.”
Account errors caused disconnection and unhelpful, unresponsive support.
“no apology, nothing”
They moved me to another provider and charged a £132 exit fee.
“charged me £132 leaving fee.”
Repeated outages and long wait times left me uncompensated and frustrated.
“I had now gone 5 days so far without the Internet”
They offered promotions instead of guidance for a faulty line.
“I was bombarded with different offers do boost my speed”
They kept billing me after I requested cancellation and disconnection.
“Origin Broadband refuse to close my account and are charging me”
Helpful and clear customer service resolved my bill query immediately.
“got through straightaway to Mxolisi , a lovely man in S Africa!”
Migration issue left me without broadband for eleven days with little action.
“I am now on my 11th day without their broadband”
I experienced poor admin, billing errors, and long call waits after cancellation.
“still being billed for a service I cancelled 2 months ago”
Account transfer left me without service for a week with poor customer support.
“I am still with out the service I am paying for a week later.”
Transfer caused service disruption and long call waits, leaving customers uncertain.
“it has taken me 50 minutes for them to answer.”
My elderly mum was left without a working phone for weeks, missing appointments.
“She has been left without a fully functioning phone since 10/05/25!”
Vulnerable parents were left without phone or broadband after a switchover.
“NO broadband and NO telephone service”
Cancellation dates changed and they wouldn't send confirmation emails.
“Asked for confirmation email, they don't send emails”
Payments issues and poor contact processes left me still billed after switching.
“I am still getting bills and they are still charging me for use.”
They failed an appointment and charged me for unauthorised hardware.
“you made a date to do my nbn and never showed up”
Long hold times and inconsistent billing explanations caused account confusion.
“there customer service is terrible rang them 2 hours on hold”
They changed my mother's package without permission and kept charging after cancellation.
“they had changed my mother’s package without permission”
They continued charging me after account closure and provided poor service.
“They still charge me for the account that has been closed :(”
Customer service was bad and unhelpful.
“It was bad and useless customer service”
Unreliable internet with constant outages and poor customer service.
“Internet completely unreliable”
Connection request was handled incorrectly and service never provided.
“service was mistakenly connected to a completely different (old) address.”
Router upgrade left me without internet and billing overcharges occurred.
“he now has no internet service this is now two weeks without internet”
Price increased without notice and communications were conflicting and slow.
“massively put up the price with absolutely no warning!”
Impossible to contact them while service is cutting out and worsening.
“Can’t get you on the phone absolutely impossible to contact”
Elderly aunt lost telephone lines for days with no response from provider.
“lines been down for days and you can’t speak to anyone”
Phone wait times are extremely long and impractical.
“your wait time is 2030,”
Six-week delay with no Wi‑Fi despite repeated missed engineer visits.
“we have had a modem now for six weeks and still, we have no wifi.”
Extremely long phone wait times are pushing me to change provider.
“First attempt I waited 1hour & 10mins before hanging up.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Origin Broadband is a UK internet service provider offering home broadband and phone packages to residential customers. It runs customer accounts, billing, and support for installations and fault fixes. Origin Broadband supplies hardware such as routers and handles service migrations and engineer bookings. Customers can check plans, prices, and account details on the website and contact support by phone.