Reviews Analysed
21
We Collect & Analyse Reviews
Origin Broadband
Experiences & Reviews
Origin Broadband is a UK internet service provider that has offered consumer broadband and telephone plans. People searching reviews for Origin Broadband typically look for information on reliability, billing practices, customer support and service transfers. When evaluating providers, verify current availability, contract terms and support channels before switching.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
20d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Multiple reviewers report disconnections, long outages and billing-related service cut-offs; a small number praise speed and local Wi‑Fi coverage.
Share
Weak
13%
💰
Value for money
Frequent complaints cite unexpected charges, continued billing after cancellation and missing refunds; only isolated comments reference favourable billing outcomes.
Share
Weak
15%
⚡
User experience
Many customers describe long hold times, repeated contacts and difficulty cancelling; a few reports note straightforward, helpful interactions.
Share
Weak
20%
🔧
Product quality
Reports include prolonged outages, faulty lines and delayed hardware; a minority of reviewers mention stable speeds and good wireless coverage.
Share
Weak
13%
📞
Communication
Reviews commonly mention unresponsive or slow support, incorrect information and poor escalation; some customers highlight individual helpful agents.
Share
Weak
19%
⭐
Overall experience
Overall reviewer sentiment is negative, with billing and support failures recurring; a small number of reviews describe positive service moments.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
67 Mbps ( Origin Max Fiber)
"A friend recommended the Origin brand website to me, but I did not believe it until I bought the 67 Mbps (Origin Max Fiber).
The coverage of this WIFI is excellent. I get the best signal strength in the kitchen, bathroom, and main bedroom. But I get the worst in the guest room and living room. That's still not bad, considering how many walls there are. The speed is also superb. It has never gone below 60 Mbps, with four devices connected (one is a Smart TV).
Now I have the fastest connection in my neighborhood. I'm a satisfied customer and
I honestly recommend this website it.
"
Rayez .K
Collected.reviews
Nov 23, 2021
Featured for: positive on speed and coverage
My great experience with Origin
"I telephoned Origin about my latest bill - £0! Wow!- and got through straightaway to Mxolisi , a lovely man in S Africa! who was so helpful and clear..."
Margaret MacKay
Trustpilot
Sep 30, 2025
Featured for: explicit praise for helpful support
Crappy Origin Broadband
"Mon 23rd Oct 2023 at 6:30 pm my internet went off, On Tues 24th Oct at 9:05 am I called to report the problem and I was re-directed to Origin BB, I sp..."
Nick Cherry
Trustpilot
Sep 30, 2025
Featured for: detailed outage and complaints timeline
Appalling Service - Left Elderly, Vulnerable Parents Disconnected!
"DO NOT USE ORIGIN BROADBAND. Our elderly and vulnerable parents were recently switched to Origin Broadband, and the experience has been nothing short..."
Charlotte Buck
Trustpilot
Sep 30, 2025
Featured for: vulnerable customers left disconnected
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Ian
trustpilot.com
Sep 30, 2025
terrible company.
terrible company. They were transferring my service to Utility Warehouse, but instead, they disconnected my phone and broadband, and have told me that...
c
customer
trustpilot.com
Sep 30, 2025
Avoid these sharks
I strongly advise against using this service. They make it incredibly difficult to cancel an account, and if you’re “lucky,” you’ll wait over an hour...
J
Julie Roberts
trustpilot.com
Sep 30, 2025
My mother passed away in January
My mother passed away in January. We contacted origin emediatly. We are now in August and I am still getting bills. I have contacted them more than ha...
A
Alexander
trustpilot.com
Sep 30, 2025
Origin avoid
Origin, what a bunch of time and patience wasters. Was accused of not paying and cut off only for them in accounts to decide NOT to tell anyone. So, t...
N
Nadya
trustpilot.com
Sep 30, 2025
Fraudsters
Fraudsters. Origin informed me they were no longer providing me with broadband, moved me to Utility Warehouse, then charged me £132 leaving fee. I’...
N
Nick Cherry
trustpilot.com
Sep 30, 2025
Crappy Origin Broadband
Mon 23rd Oct 2023 at 6:30 pm my internet went off, On Tues 24th Oct at 9:05 am I called to report the problem and I was re-directed to Origin BB, I sp...
C
Cernat Adrian
trustpilot.com
Sep 30, 2025
Worst internet provider
Worst internet provider, very poor costumer service. I'm literally speechless. i called for a technical issue in which we both agree that it's a fault...
G
Gab
trustpilot.com
Sep 30, 2025
Scammers and crooks
Firstly I don't have a contract with Origin Broadband. In March 2025 they overcharged me by 30GBP. In April I wrote an email to request cancellation o...
M
Margaret MacKay
trustpilot.com
Sep 30, 2025
My great experience with Origin
I telephoned Origin about my latest bill - £0! Wow!- and got through straightaway to Mxolisi , a lovely man in S Africa! who was so helpful and clear...
S
Shapey
trustpilot.com
Sep 30, 2025
11 day outage (so far)
I am now on my 11th day without their broadband due to a ‘migration issue’. Was told 24-48 hours to resolve. On day 8 was told 24-48 ‘Business Hours’....
D
David
trustpilot.com
Sep 30, 2025
Quite simply the worst ISP I have ever…
Quite simply the worst ISP I have ever had the misfortune to sign up with. Nothing but hassle from start to finish. First off - on a positive note, th...
l
linda sanders
trustpilot.com
Sep 30, 2025
Don't sign up to this Company any company connected to them.
I reported the fault on my broadband on Thursday June 26. I saw it wasn't working the previous evening but their lines closed at 6pm so had to report...
M
Marmit
trustpilot.com
Sep 30, 2025
ANYBODY HAVING TROUBLE WITH ORIGIN AND TALK TALK?
Origin are exiting the telecoms market and from 1st July are giving thousands of broadband and phone customers away to Utility Warehouse???? They do n...
C
Clare
trustpilot.com
Sep 30, 2025
AVOID - diabolical
If possible I wouldn’t give this company a star at all! My mum is 84 years old, lives on her own and is diagnosed with heart failure. She has been lef...
C
Charlotte Buck
trustpilot.com
Sep 30, 2025
Appalling Service - Left Elderly, Vulnerable Parents Disconnected!
DO NOT USE ORIGIN BROADBAND. Our elderly and vulnerable parents were recently switched to Origin Broadband, and the experience has been nothing short...
M
Mr Alun Jones
trustpilot.com
Sep 30, 2025
Phoned 27th of may to cancel contract…
Phoned 27th of may to cancel contract due to them finishing and handing it over to another supplier. Had email saying no charges. Was told contract wo...
D
David
trustpilot.com
Sep 30, 2025
Shocking
I migrated to the company in 2023, and my payments were not taken for a few months leaving me with a debt. I found it hard to contact the company to r...
s
stephen McIntosh
trustpilot.com
Sep 30, 2025
Don't annoy ur customer origin internet
Don't annoy ur customer but liying to us you made a date to do my nbn and never showed up then u charge me for...
a
andrew goodall
trustpilot.com
Sep 30, 2025
there customer service is terrible rang…
there customer service is terrible rang them 2 hours on hold got cut off started again 36 in the queue finally got through to ask why i seem to owe th...
M
Mrs A R F
trustpilot.com
Sep 30, 2025
WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY
I would not recommend this company.. every time I rang them to ask why they had changed my mother’s package without permission they put me through to...
Conclusion
Reviews supplied here show recurring issues with billing, account closure and customer support responsiveness, alongside frequent reports of service interruptions. A minority of reviewers describe good connection speeds and helpful individual staff members. If you are considering Origin Broadband, check contract end dates, retain all correspondence and verify any change-of-provider steps in writing. For unresolved billing or transfer disputes, keep records and consider raising a formal complaint or contacting an ombudsman if necessary.