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We Collect & Analyse Reviews

KCOM
Experiences & Reviews

KCOM (formerly Kingston Communications) is a UK telecommunications company headquartered in Hull. It operates a local full‑fibre network in Hull and parts of East Yorkshire and supplies broadband, phone and business connectivity. People searching KCOM typically evaluate coverage, fibre speeds, installations and customer support when comparing providers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 22d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Many reviewers praise engineers and frontline staff for being polite and helpful, while a number report poor call‑centre responses and unresolved complaints.

Share
24%
Mixed
💰

Value for money

Some customers report lower prices or savings on renewal, but others cite unexpected charges, high out‑of‑contract fees and perceived overcharging.

Share
9%
Mixed

User experience

Installation, transfers and on‑site work are frequently described as smooth: punctual engineers, tidy work and clear setup instructions are common positives.

Share
13%
Strong
🔧

Product quality

Many reviewers report good fibre performance, yet a minority describe inconsistent or reduced speeds on high‑load packages and intermittent faults.

Share
10%
Mixed
📞

Communication

Communication is variable: customers note clear, informative in‑person or engineer interactions, but also missed callbacks, misinformation and empty promises.

Share
14%
Mixed

Overall experience

Overall impressions lean positive with many satisfied customers praising staff and installations, though some report billing, speed and complaint handling problems.

Share
30%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

m
mr colin pinder
trustpilot.com Sep 30, 2025

lower price contract more speed cheaper…

lower price contract more speed cheaper than...

I
Ian
trustpilot.com Sep 30, 2025

Used KC all my life

Used KC all my life, I...

t
tracey ann rhodes
trustpilot.com Sep 30, 2025

helpfull, polite and friendly

everything was explained in detail extremley polite and helpfull set up my direct debit easi...

J
Jez Smith
trustpilot.com Sep 30, 2025

Very good experience

...

D
Daniel Russel
trustpilot.com Sep 30, 2025

Since day 1 this company

Since day 1 this company, 900mbps package speeds I've actually received down to 5/6/700mbps they can't even issue this speed. Try blaming you using Wi...

K
Kevin Robinson
trustpilot.com Sep 30, 2025

Fibre Installation

Set up fibre. The team were friendly helpful, tidy and had everything...

C
Chris Walsh
trustpilot.com Sep 30, 2025

Helpful staff

Helpful staff, g...

R
Robert Henry Wardell
trustpilot.com Sep 30, 2025

Kcom have some great people working for them.

I have used Kcom for many years and i will...

L
Lady in red
trustpilot.com Sep 30, 2025

The engineer that fixed the fault was excellent

The engineer who fixed the fault was excellent...

M
Michael A Brown
trustpilot.com Sep 30, 2025

Staff knowledgeable and helpful

Staff knowledge...

M
Ms Barbara Fairbotham
trustpilot.com Sep 30, 2025

Good to talk to a person

My contract needed to be renewed,i went in the hull shop,the young man was so polite and helpful and...

A
Alan Johnston
trustpilot.com Sep 30, 2025

Told delivery router misinformed again and again

Promises about routers delivery and having to phone 4 times.. told callback never happened and second time I have had issues ...over charging me t...

A
Alan
trustpilot.com Sep 30, 2025

Very easy broadband transfer.

Very easy broadband transfer....

A
Ankit Arora
trustpilot.com Sep 30, 2025

One of the worst service anyone can…

One of the worst service anyone can have i kcom. They bound you into contract then won’t tell you termination char...

P
Patricia
trustpilot.com Sep 30, 2025

Excellent service very helpful and…

Excellent service ve...

R
Ruth Ellicott
trustpilot.com Sep 30, 2025

Really friendly

Really friendly...

D
Darren Poole
trustpilot.com Sep 30, 2025

Brilliant service and one very happy…

Brilliant service and one very happy customer D...

C
C Trevor Jackson
trustpilot.com Sep 30, 2025

The engineers arrived spot on time

The engineers arrived spot on time. They carried out all the necessary work with precision and left the site pristi...

X
Xristos Vlaxos
trustpilot.com Sep 30, 2025

Very happy been a KCOM Customer

Very happy been...

J
JMC
trustpilot.com Sep 30, 2025

UK LOCAL CUSTOMER SERVICE

UK LOCAL CUSTOMER SERVICE, fast, friendly, clear and...

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Conclusion

Reviews show a clear pattern: many customers praise KCOM’s engineers and local staff for punctual, tidy installations and helpful on‑site support. At the same time, recurring issues appear around billing, contract exit charges and inconsistent broadband speeds for some packages. Communication is uneven — in‑person and engineer interactions are often rated well, while phone callbacks and complaint handling draw criticism. Consumers considering KCOM should check contract terms, ask specifically about expected speeds for their package and confirm any potential exit or out‑of‑contract fees before signing.