Reviews Analysed
21
We Collect & Analyse Reviews
Honest Mobile
Experiences & Reviews
Honest Mobile is a UK mobile provider that sells SIM and eSIM plans and a smart SIM product. It operates primarily online and advertises data-focused plans used for domestic and international roaming. People researching Honest Mobile commonly check reviews for coverage, eSIM setup, roaming behaviour and customer-support responsiveness.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Customer-facing service is consistently praised; reviewers report agents resolving ordering, eSIM and account problems quickly and competently.
Share
Strong
17%
💰
Value for money
A few reviewers highlight low-cost plans (one cites £5 a month), but there are limited comments overall to judge value conclusively.
Share
Mixed
3%
⚡
User experience
Several users describe confusing setup steps and eSIM registration glitches; most issues were fixed only after contacting support.
Share
Weak
10%
🔧
Product quality
Smart SIM and eSIM functionality receive positive notes for connectivity and roaming performance when configured correctly.
Share
Strong
13%
📞
Communication
Support communications are frequently described as fast, helpful and effective; a small number mention initial bot frustration before human help.
Share
Strong
29%
⭐
Overall experience
Most reviewers report a positive overall experience, citing resolved issues, reliable connectivity and satisfactory support interactions.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2023 – September 2025).
Great levels of service!
"Very impressed by the levles of customer service provided by the team at Honest Mobile, especially Max who arranged for a replacement eSIM to be sent..."
Martin Gore
Trustpilot
Sep 30, 2025
Featured for: Replacement eSIM; strong product and support
What's not to love
"America, Spain, Andorra, France. £5 a month. It's amazing value for the price of a pint. I..."
Andrew Hajewskyj
Trustpilot
Sep 30, 2025
Featured for: Low price (£5); roaming issue resolved
Helpful Service
"Confusing set up instructions in the first place and turns out I needed an update and to connect to di..."
LMCN
Trustpilot
Sep 30, 2025
Featured for: Confusing setup; support resolved issue
Max was great
"Max was great, the customer support for Honest is always fantastic (though the bot can be fru..."
JG
Trustpilot
Sep 30, 2025
Featured for: Human support praised; bot can frustrate
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David Williams
trustpilot.com
Sep 30, 2025
Pleasant experience
This was my first time I had to contact Honest Mobile, and it was in the evening, so I didn’t e...
L
LMCN
trustpilot.com
Sep 30, 2025
Helpful Service
Confusing set up instructions in the first place and turns out I needed an update and to connect to di...
I
Iain Harber
trustpilot.com
Sep 30, 2025
Otis was great at sorting my problem…
Otis was great at sortin...
J
JG
trustpilot.com
Sep 30, 2025
Max was great
Max was great, the customer support for Honest is always fantastic (though the bot can be fru...
I
Ian Cole
trustpilot.com
Sep 30, 2025
Great customer service
...
J
JJ security
trustpilot.com
Sep 30, 2025
Best network in uk
Max was brilliant done everything I ask for. His customer se...
M
Martin Gore
trustpilot.com
Sep 30, 2025
Great levels of service!
Very impressed by the levles of customer service provided by the team at Honest Mobile, especially Max who arranged for a replacement eSIM to be sent...
M
Martin
trustpilot.com
Sep 30, 2025
Great service
...
J
Jacob Hardcastle
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. Made a mistake on ordering my sim. Very happy to say Max sorted my issue out in a ti...
B
Barry Clark
trustpilot.com
Sep 30, 2025
Great customer service
Small glitch with registering eSIM but customer...
G
Gareth
trustpilot.com
Sep 30, 2025
Brilliant Smart SIM with fantastic…
Brilliant Smart SIM with fantastic customer service. Get a Honest Smart...
C
Claire Ellen Drummond
trustpilot.com
Sep 30, 2025
Just moved over to Honest mobile and…
Just moved over to Honest mobile and needed assistance with settings on my phone. I...
J
Jovan Trkulja
trustpilot.com
Sep 30, 2025
At last a communications provider that…
At last a communications provider that knows how to provide excellent customer care. I...
A
Andrew Hajewskyj
trustpilot.com
Sep 30, 2025
What's not to love
America, Spain, Andorra, France. £5 a month. It's amazing value for the price of a pint. I...
s
stephen nolan
trustpilot.com
Sep 30, 2025
Otis was amazing
Otis was amazing sorted my problem in 30 seconds . Wha...
c
customer
trustpilot.com
Sep 30, 2025
Few issues when I first set up
Few issues when I first set up. Spoke with Luke, sorted everything out quickly and got my se...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent service
I reached out for help regarding making international calls and mobile data. This was after hours but I got a response from...
M
Mark
trustpilot.com
Sep 30, 2025
Fantastic job by Luke
Fantastic job by Luke! Very professional and went out of his way to...
K
Kyle
trustpilot.com
Sep 30, 2025
The support is amazing the support…
The support is amazing the support agent Otis was understanding helpful and very kind....
J
John Craig
trustpilot.com
Sep 30, 2025
Honest Mobile Support Team
Whilst I struggled to get my eSIM up and running from the self help material provided by email and online, as soon as I reached out to to the support...
Conclusion
Reviews indicate Honest Mobile scores strongly for customer support and for its smart SIM/eSIM connectivity when set up correctly. Multiple reviewers name agents (for example Max, Luke, Otis and Leah) who resolved eSIM, roaming and setup problems promptly. There are repeated reports of initial setup confusion or registration glitches; these were usually fixed after contacting support. A small number of reviews mention low prices (one cites £5 a month), but price commentary is limited. Prospective customers should weigh reliable, responsive support and reported connectivity against occasional setup hassles when considering Honest Mobile.