Most reviews praise quick, effective support from named agents who fix eSIM and setup issues. Several mention fast replies and step-by-step guidance that got service back. A small number describe slow responses or no reply to refund requests. A few comments touch on value, but far fewer than those focused on service.
Examples from available reviews (Sep 2025 – Mar 2026).
Kirsty proactively diagnosed and ensured engineers fixed my connectivity issue quickly.
“Kirsty contacted me again within 20 minutes to say it was fixed, and told me how to check.”
£5 monthly plan covers many countries and offers great value; David fixed roaming.
“£5 a month. It's amazing value for the price of a pint.”
Reviewer found the support merely okay.
“Ok support .”
Bought an annual eSIM but couldn't get it working and received no refund response.
“I’ve had no response to my message asking for a refund.”
Many reviewers name specific agents and describe fast, hands-on problem solving. Several say issues were fixed within minutes or after a few messages. A smaller group reports merely adequate help or cases that were not resolved.
Some reviewers point to low-cost plans and the Smart SIM as good value for light travel. These value notes appear less often than support praise. One review directly compares the price to everyday items to judge value.
Many users report smooth eSIM setup and successful transfers to new phones after agent help. Several mention clear, practical instructions that restored service while abroad. A few isolated comments describe friction with an automated bot at first contact.
A handful of reviewers praise network performance and the Smart SIM. Mentions of signal strength and device compatibility appear, but not often. Most product comments focus on getting connectivity back after support steps.
Many reviews describe quick, polite back-and-forth with support. A small set mentions gaps between replies or no response to refund questions. Several successful cases include follow-ups and instructions sent the next day.
Most feedback describes fast fixes and strong satisfaction with support. A smaller group of low ratings focuses on slow replies and unresolved requests. Overall, service outcomes skew positive, with a few clear breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Kirsty followed up, resent a new eSIM which then worked.
“She resent a new esim which worked.”
Kirsty proactively diagnosed and ensured engineers fixed my connectivity issue quickly.
“Kirsty contacted me again within 20 minutes to say it was fixed, and told me how to check.”
Products are good and support is consistently quick and easy.
“Great products and great support.”
Kirsty helped me sort out my SIM card and was very helpful.
“Kirsty was so helpful in helping me sort out my SIM card thanx again”
Reviewer found the support merely okay.
“Ok support .”
Bought an annual eSIM but couldn't get it working and received no refund response.
“I’ve had no response to my message asking for a refund.”
Kirsty provided useful tips and replied promptly with great support.
“Great support and useful tips from Kirsty@customer support.”
Timely, friendly support resolved my setup issues in under two minutes.
“Timely, friendly and helpful information and support, which sorted out my setup issues in under 2mins.”
Max resolved my issue quickly, though there was lag between responses.
“The only issue was the lag between responses”
Max guided me through eSIM installation while I was abroad and helped successfully.
“Max was a helpful and gave me the guidance I needed to successfully instal the eSIM.”
Cara answered my query quickly and helpfully.
“Cara was great and I think human...she answered my query quickly”
Support sent instructions the next day and Milo's fix resolved my Peru eSIM problem.
“Fixed it as per instructions.No hassle, no stress and I got advice should this problem happen again, which I’ve saved for future reference.”
Cara helped transfer my eSIM to a new phone seamlessly.
“Cara from customer services helped me transfer my sim to a new phone seamlessly today.”
Support was very helpful and resolved my issue immediately.
“Very helpful and sorted me out immediately.”
Cara was friendly, concise, and provided ideal support.
“To the point, friendly, and exactly what you want from a support agent”
Excellent customer service resolved my problem.
“Excellent customer service which resolved my problem”
Milo competently resolved my eSIM loading issues via several emails.
“Milo sorted my problem out very competently via about 5 emails, he was great, thanks Milo.”
Milo guided me patiently and was brilliant with setup assistance.
“Milo was absolutely brilliant in the way in which he guided me through what to do.”
Support was very responsive and interactive.
“Very responsive and interactive”
Cara quickly identified and resolved my access issue with polite, human service.
“Speedy, polite and 100% resolution”
Support agent Luke resolved my issue quickly in minutes.
“Luke replied straight away, and solved my issue in minutes.”
Support agent Luke helped resolve confusing setup and got me running.
“the online support from Luke was really helpful and finally got me up and running.”
Otis sorted my problem out quickly for me.
“Otis was great at sorting my problem out quickly.”
Max provided fantastic support despite a frustrating bot.
“the bot can be frustrating, it does put you through to actual humans quite quickly if your issue isn't resolved”
Reviewer reports great customer service.
“Great customer service”
Max provided brilliant customer service and network praised as best.
“the network is the best in uk”
Max arranged a replacement eSIM and provided accurate installation instructions.
“He went above and beyond in providing me with accurate instructions to install the eSIM, and to correctly configure it.”
Reviewer says the service was great.
“Great service”
Max resolved my ordering mistake promptly, still learning smart SIM.
“Max sorted my issue out in a timely manner.”
Max quickly and efficiently resolved an eSIM registration glitch.
“Small glitch with registering eSIM but customer services Max sorted it out fast and efficient.”
Smart SIM keeps me connected to essential apps and is good value.
“Brilliant Smart SIM with fantastic customer service.”
Max assisted me quickly and efficiently with phone settings after switching.
“I got through to Max who was able to assist with quickly and efficiently.”
Max supported an eSIM change and provided excellent customer care.
“At last a communications provider that knows how to provide excellent customer care.”
£5 monthly plan covers many countries and offers great value; David fixed roaming.
“£5 a month. It's amazing value for the price of a pint.”
Otis resolved my problem within 30 seconds and provided fantastic service.
“Otis was amazing sorted my problem in 30 seconds . What a company fantastic customer service very impressive”
Luke quickly resolved setup issues and got the service running.
“Spoke with Luke, sorted everything out quickly and got my service up and running.”
Leah responded next morning and promptly resolved international call and data issues.
“She was polite and helpful. Her responses were quick and she sorted me out in record time!”
Luke was professional and went out of his way to set things up.
“Fantastic job by Luke! Very professional and went out of his way to help set things up. Couldn’t have asked from better help. Thank you.”
Otis was understanding and helpful, creating a 10/10 positive experience.
“The support is amazing the support agent Otis was understanding helpful and very kind.”
Support quickly fixed my eSIM and I now have great connectivity in the USA.
“they had me fixed in no time at all and I’m now online with great connectivity”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Honest Mobile is a UK mobile operator selling SIM and eSIM plans for UK use and international data. Customers manage accounts online, with activation guides and support available via chat and email. Honest Mobile runs as a mobile virtual network operator, providing voice and data through partner network infrastructure. It offers pay-as-you-go and subscription plans aimed at people who want straightforward roaming and data options.