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Honest Mobile
Reviews & Experiences

Reviews indicate Honest Mobile scores strongly for customer support and for its smart SIM/eSIM connectivity when set up correctly. Multiple reviewers name agents (for example Max, Luke, Otis and Leah) who resolved eSIM, roaming and setup problems promptly. There are repeated reports of initial setup confusion or registration glitches; these were usually fixed after contacting support. A small number of reviews mention low prices (one cites £5 a month), but price commentary is limited. Prospective customers should weigh reliable, responsive support and reported connectivity against occasional setup hassles when considering Honest Mobile.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Customer-facing service is consistently praised; reviewers report agents resolving ordering, eSIM and account problems quickly and competently.

💰

Value for money

A few reviewers highlight low-cost plans (one cites £5 a month), but there are limited comments overall to judge value conclusively.

⚡

User experience

Several users describe confusing setup steps and eSIM registration glitches; most issues were fixed only after contacting support.

🔧

Product quality

Smart SIM and eSIM functionality receive positive notes for connectivity and roaming performance when configured correctly.

📞

Communication

Support communications are frequently described as fast, helpful and effective; a small number mention initial bot frustration before human help.

⭐

Overall experience

Most reviewers report a positive overall experience, citing resolved issues, reliable connectivity and satisfactory support interactions.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
David Williams
trustpilot.com Sep 30, 2025

Pleasant experience - This was my first time I had to contact Honest Mobile, and it was in the evening, so I didn’t e...

L
LMCN
trustpilot.com Sep 30, 2025

Helpful Service - Confusing set up instructions in the first place and turns out I needed an update and to connect to di...

I
Iain Harber
trustpilot.com Sep 30, 2025

Otis was great at sorting my problem…

J
JG
trustpilot.com Sep 30, 2025

Max was great, the customer support for Honest is always fantastic (though the bot can be fru...

I
Ian Cole
trustpilot.com Sep 30, 2025

Great customer service - ...

J
JJ security
trustpilot.com Sep 30, 2025

Best network in uk - Max was brilliant done everything I ask for. His customer se...

M
Martin Gore
trustpilot.com Sep 30, 2025

Great levels of service! - Very impressed by the levles of customer service provided by the team at Honest Mobile, especially Max who arranged for a replacement eSIM to be sent...

M
Martin
trustpilot.com Sep 30, 2025

Great service - ...

J
Jacob Hardcastle
trustpilot.com Sep 30, 2025

Great customer service. Made a mistake on ordering my sim. Very happy to say Max sorted my issue out in a ti...

B
Barry Clark
trustpilot.com Sep 30, 2025

Great customer service - Small glitch with registering eSIM but customer...

G
Gareth
trustpilot.com Sep 30, 2025

Brilliant Smart SIM with fantastic customer service. Get a Honest Smart...

C
Claire Ellen Drummond
trustpilot.com Sep 30, 2025

Just moved over to Honest mobile and needed assistance with settings on my phone. I...

J
Jovan Trkulja
trustpilot.com Sep 30, 2025

At last a communications provider that knows how to provide excellent customer care. I...

A
Andrew Hajewskyj
trustpilot.com Sep 30, 2025

What's not to love - America, Spain, Andorra, France. £5 a month. It's amazing value for the price of a pint. I...

s
stephen nolan
trustpilot.com Sep 30, 2025

Otis was amazing sorted my problem in 30 seconds . Wha...

c
customer
trustpilot.com Sep 30, 2025

Few issues when I first set up. Spoke with Luke, sorted everything out quickly and got my se...

C
Customer
trustpilot.com Sep 30, 2025

Excellent service - I reached out for help regarding making international calls and mobile data. This was after hours but I got a response from...

M
Mark
trustpilot.com Sep 30, 2025

Fantastic job by Luke! Very professional and went out of his way to...

K
Kyle
trustpilot.com Sep 30, 2025

The support is amazing the support agent Otis was understanding helpful and very kind....

J
John Craig
trustpilot.com Sep 30, 2025

Honest Mobile Support Team - Whilst I struggled to get my eSIM up and running from the self help material provided by email and online, as soon as I reached out to to the support...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Honest Mobile

Honest Mobile is a UK mobile provider that sells SIM and eSIM plans and a smart SIM product. It operates primarily online and advertises data-focused plans used for domestic and international roaming. People researching Honest Mobile commonly check reviews for coverage, eSIM setup, roaming behaviour and customer-support responsiveness.