Reviews indicate that Very often delivers quickly and that many customers find phone staff helpful when issues are straightforward. However, there are repeated reports of problems such as missing parts, incorrect items and at least one instance of an allergenic textile. Several reviewers describe long hold times and unresolved callbacks, signalling inconsistency in after‑sales support. If you are considering a purchase, check the specific product descriptions, delivery options and the returns policy, and be prepared to contact customer service if you need post‑purchase help.
Examples from available reviews (Jul 2025 – Feb 2026).
Reviewer praises Very's customer service and consistent product quality.
“Very has THE Best Customer Services I’ve ever known.”
Duvet and sheet caused severe skin rashes; cannot return.
“I have had really severe rashes all over my body”
Light fittings arrived missing essential parts, causing disappointment.
“one part was missing from each light fitting”
Long phone wait and promised callback not received, leaving query unresolved.
“30+ mins on the phone mostly on hold”
Many reviewers praise fast, reliable delivery and helpful staff, while a notable subset report delays, incomplete deliveries or intermittent service issues.
A few customers accept slightly higher prices for perceived better quality; others note additional fees (delivery) and express concerns about cost versus value.
Ordering and returns are often described as straightforward, but some users report missing parts, order mistakes and unresolved post‑purchase issues.
Many buyers describe items as good quality, yet several reviews detail faulty or incomplete goods and at least one report of skin irritation from a textile.
Phone agents are frequently described as polite and helpful, but multiple reviewers report long hold times, dropped calls and unresolved callbacks.
Overall impressions vary: numerous positive accounts of delivery and service contrast with recurring complaints about product errors and customer‑support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Reviewer feels overwhelmed and plans to delete account after parcel return.
“I feel like I'm in a nightmare”
Unexpected verification call caused confusion and account cancellation.
“When I suddenly received a call asking for checks and personal information”
Quick ordering and delivery with a great payment plan.
“Quick easy order. Quick delivery. Great payment plan. A+”
Order process was quick, well-updated, and delivered on time.
“Process quick and easy from start to finish”
Delivery punctual and chairs provided good quality at reasonable price.
“Quality chairs at a reasonable price.”
Delivery no‑show and poor fitting service caused inconvenience despite paid service.
“First delivery was a none show .”
Multiple failed deliveries and poor communication left reviewer without bed.
“I happened to look out of the window to see the ArrowXL van driving off”
Delighted with customer and delivery service; recommends Very.
“I am so delighted with there customer service”
Received wrong size and struggled to resolve due to poor communication.
“They sent me the wrong size.”
Transporter provided regular updates, making the short timeframe manageable.
“the transporter gave me regular updates”
Return refund issued but delivery charge initially remained, later refunded.
“Product returned and refunded but delivery charge applied to the account.”
Ordering easy with good price and quick delivery.
“Easy to order, good price and delivered quickly”
TV arrived earlier than expected, reviewer pleased.
“it arrived in the morning Happy Days”
Ordering was easy and delivery was quick.
“Easy to order and quick delivery”
Reviewer says Very offers good quality for money.
“so good quality for money”
Order was received promptly and on time.
“Received my order promptly”
Items readily available with swift delivery.
“Swift delivery”
Customer service was very helpful.
“Very helpful customer service”
Courier repeatedly failed collections causing financial loss and stress.
“courier repeatedly failed to attend”
Website easy to navigate and items easy to find.
“Easy to navigate the website and easy to find the items that you want to purchase”
Team communicated clearly and provided helpful, timely support.
“clear, quick to respond, and really helpful”
Robinson and team provided fast, clear and steady support.
“they stepped in with fast, clear, and steady support”
Tumble dryer delivery failed and customer service long waits caused refusal to reuse.
“Arrow XL arrived a week later with paperwork but no appliance.”
Multiple failed return attempts and no collection made for large item.
“Third time trying to return a big item!”
Alleges wrongful missed payment charges caused by website and no resolution.
“Absolute crooks tried to charge me for a missed payment”
Damaged chandelier and repeated failed collection attempts prevented refund.
“chandelier which arrived smashed.”
Delivery left item insecurely and customer service failed to resolve.
“I never received the item but The item is still on my account.”
Customer service overseas considered unhelpful and complaints closed without resolution.
“customer service his absolutely disgusting speaking to someone in South Africa”
Returns mishandled and poor customer service caused unresolved billing issues.
“Good luck if you need to return items!”
Item returned and tracked to warehouse, yet account still shows charge pending.
“they are refusing to remove the item from my account..£209.00”
Paid for tracked special delivery but item not delivered or tracked.
“Tracking number doesn't work”
Returned item and still awaiting refund to my credit card.
“6 weeks on am still waiting for money to be returned to my credit card.”
Company cancelled orders without reason and was impossible to deal with.
“Cancel orders for no reason”
Products praised, but reviewer reports inconsistent service.
“unstable service”
Order arrived quickly with no problems reported.
“Fast delivery .”
Very quick delivery and consistently good purchases, no issues.
“Always very quick delivery”
Duvet and sheet caused severe skin rashes; cannot return.
“I have had really severe rashes all over my body”
Product was good with reliable service and easy returns.
“reliable service”
Ordering was easy with good product selection.
“Easy to order, good selection and choice.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Very is a UK online retailer and e‑commerce platform selling fashion, homewares, electricals and other consumer goods. The site commonly offers customer accounts and on-site finance options (buy‑now‑pay‑later) and provides delivery and returns services. Shoppers researching reviews for Very typically look for information on delivery, customer service, product condition and returns policies.