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We Collect & Analyse Reviews

Very
Experiences & Reviews

Very is a UK online retailer and e‑commerce platform selling fashion, homewares, electricals and other consumer goods. The site commonly offers customer accounts and on-site finance options (buy‑now‑pay‑later) and provides delivery and returns services. Shoppers researching reviews for Very typically look for information on delivery, customer service, product condition and returns policies.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 65%
Latest Review 19d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many reviewers praise fast, reliable delivery and helpful staff, while a notable subset report delays, incomplete deliveries or intermittent service issues.

Share
21%
Mixed
💰

Value for money

A few customers accept slightly higher prices for perceived better quality; others note additional fees (delivery) and express concerns about cost versus value.

Share
3%
Mixed
⚡

User experience

Ordering and returns are often described as straightforward, but some users report missing parts, order mistakes and unresolved post‑purchase issues.

Share
15%
Mixed
🔧

Product quality

Many buyers describe items as good quality, yet several reviews detail faulty or incomplete goods and at least one report of skin irritation from a textile.

Share
16%
Mixed
📞

Communication

Phone agents are frequently described as polite and helpful, but multiple reviewers report long hold times, dropped calls and unresolved callbacks.

Share
13%
Mixed
⭐

Overall experience

Overall impressions vary: numerous positive accounts of delivery and service contrast with recurring complaints about product errors and customer‑support failures.

Share
32%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

S
Sarafadeen
trustpilot.com Sep 30, 2025

Is fantastic and incredible .

Is fantastic and incredible . Is also unstable service they...

H
H SILVA
trustpilot.com Sep 30, 2025

All ok

All ok . Fast deliv...

L
Lesley Littlefield
trustpilot.com Sep 30, 2025

Always very quick delivery

Always very quick delivery, everyone I’ve bought s...

C
Chlo
trustpilot.com Sep 30, 2025

I bought a duvet bedding and a teddy…

I bought a duvet bedding and a teddy bear sheet and since using them I have had really severe rashes all over my body I slept on them for 3 night but...

M
MRS SUSAN EDWARDS
trustpilot.com Sep 30, 2025

Quick ,efficient service

Great product, reliable se...

N
Nicola
trustpilot.com Sep 30, 2025

Easy to order

Easy to order, good...

D
David Cross
trustpilot.com Sep 30, 2025

1st class

Fast delivery all p...

F
Fiona Flynn
trustpilot.com Sep 30, 2025

Ordered 3 Light Fittings

Ordered 3 Light Fittings, I'd booked an electrician to fit them a few days after they were delivered . Once he opened the 3 boxes he discovered that 1...

E
Emma Gardiner
trustpilot.com Sep 30, 2025

Poor customer service and unresolved query

Rang customer services with a query. I needed an invoice showing the GST on my order so I could get my tumble dryer released by customs. They couldn'...

S
Sarah McAllister
trustpilot.com Sep 30, 2025

Super friendly people on the phone

Super friendly people on th...

J
John
trustpilot.com Sep 30, 2025

I perched many items from Very

I perched many items from Very and always been pleased with the s...

G
Graham Bassnett
trustpilot.com Sep 30, 2025

Excellent Austin and Mark very friendly…

Excellent Austin and Mark very friendly and broug...

S
Simon poskitt
trustpilot.com Sep 30, 2025

Ordered a pair of barrel leg jeans and…

Ordered a pair of barrel leg jeans and...

M
Michelle Barford
trustpilot.com Sep 30, 2025

No help

No help Cut off Still tryin...

J
Julianne Finney
trustpilot.com Sep 30, 2025

Shoella

Very has THE Best Customer Services I’ve ever known. Nothing is too much trouble. I must say my contact with Customer Service has never been about a c...

C
Consumer
trustpilot.com Sep 30, 2025

Very bad shopping experience with them

Very bad shopping e...

M
Mr SK
trustpilot.com Sep 30, 2025

Ordering, Product fine. Missed on delivery

Order process OK - too much emphasis on buy now pay later. Condition of ordered product fine...

M
Mrs S.Akhtar
trustpilot.com Sep 30, 2025

Hannah a staff member i spoke to was…

Hannah a staff member i spoke to was...

A
Andrew Macro
trustpilot.com Sep 30, 2025

Waited 58 min for someone to speak to…

Waited 58 min for someone to spea...

M
Mrs Audrey Ibisoglu
trustpilot.com Sep 30, 2025

Staff member very helpful and…

Staff member very helpful and...

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Conclusion

Reviews indicate that Very often delivers quickly and that many customers find phone staff helpful when issues are straightforward. However, there are repeated reports of problems such as missing parts, incorrect items and at least one instance of an allergenic textile. Several reviewers describe long hold times and unresolved callbacks, signalling inconsistency in after‑sales support. If you are considering a purchase, check the specific product descriptions, delivery options and the returns policy, and be prepared to contact customer service if you need post‑purchase help.