Many customers describe a fast site, easy ordering, and deliveries that arrive on time. A sizeable group of reviews reports missed deliveries, failed collections, and returns that never get resolved. Several reviewers mention long phone waits and confusing verification calls when they contact support. Overall, the feedback pairs smooth buying experiences with major fulfilment and billing issues.
Examples from available reviews (Jul 2025 – Mar 2026).
Quick ordering and delivery with a great payment plan.
“Quick easy order. Quick delivery. Great payment plan. A+”
Website easy to navigate and items easy to find.
“Easy to navigate the website and easy to find the items that you want to purchase”
Multiple failed deliveries and poor communication left reviewer without bed.
“I happened to look out of the window to see the ArrowXL van driving off”
They charged me for an expensive mattress that was never delivered.
“They charged me for an expensive mattress that they never delivered 🙁”
Many reviews praise quick deliveries and helpful delivery staff. A dominant negative group describes couriers not turning up, repeated failed collections, and items left unsecured. Several complaints link these delivery problems to account charges that stay open or refunds that never arrive.
Many customers say the products are good value for money, pointing to reasonable prices for furniture and clothing. Multiple reviews describe unexpected charges, payment disputes that went nowhere, and billing errors that were hard to fix. Complaints about incorrect charges come up repeatedly alongside refund delays.
Several reviewers say the website is easy to navigate and the ordering process is straightforward. A smaller group reports account stress after unexpected verification calls and says they plan to delete their accounts. Some customers find support through the app and website limited when issues come up.
Many comments report being happy with quality across clothing and homeware. A few but serious reviews mention damaged items, missing parts, and one product associated with skin rashes. These product issues often sit alongside trouble getting refunds or completing returns.
Some customers mention helpful phone agents and clear transporter updates. A substantial negative group reports long waits on hold, callbacks that never happen, overseas support seen as unhelpful, and complaints closed without a fix. Verification calls asking for personal checks also left customers confused.
Reviews show a clear split between smooth purchases and serious fulfilment or billing breakdowns. The same areas attract both very positive feedback and strongly negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Reviewer feels overwhelmed and plans to delete account after parcel return.
“I feel like I'm in a nightmare”
Unexpected verification call caused confusion and account cancellation.
“When I suddenly received a call asking for checks and personal information”
Quick ordering and delivery with a great payment plan.
“Quick easy order. Quick delivery. Great payment plan. A+”
Order process was quick, well-updated, and delivered on time.
“Process quick and easy from start to finish”
Delivery punctual and chairs provided good quality at reasonable price.
“Quality chairs at a reasonable price.”
Delivery no‑show and poor fitting service caused inconvenience despite paid service.
“First delivery was a none show .”
Multiple failed deliveries and poor communication left reviewer without bed.
“I happened to look out of the window to see the ArrowXL van driving off”
Delighted with customer and delivery service; recommends Very.
“I am so delighted with there customer service”
Received wrong size and struggled to resolve due to poor communication.
“They sent me the wrong size.”
Transporter provided regular updates, making the short timeframe manageable.
“the transporter gave me regular updates”
Return refund issued but delivery charge initially remained, later refunded.
“Product returned and refunded but delivery charge applied to the account.”
Ordering easy with good price and quick delivery.
“Easy to order, good price and delivered quickly”
TV arrived earlier than expected, reviewer pleased.
“it arrived in the morning Happy Days”
Ordering was easy and delivery was quick.
“Easy to order and quick delivery”
Reviewer says Very offers good quality for money.
“so good quality for money”
Order was received promptly and on time.
“Received my order promptly”
Items readily available with swift delivery.
“Swift delivery”
Customer service was very helpful.
“Very helpful customer service”
Courier repeatedly failed collections causing financial loss and stress.
“courier repeatedly failed to attend”
Website easy to navigate and items easy to find.
“Easy to navigate the website and easy to find the items that you want to purchase”
Team communicated clearly and provided helpful, timely support.
“clear, quick to respond, and really helpful”
Robinson and team provided fast, clear and steady support.
“they stepped in with fast, clear, and steady support”
Tumble dryer delivery failed and customer service long waits caused refusal to reuse.
“Arrow XL arrived a week later with paperwork but no appliance.”
Multiple failed return attempts and no collection made for large item.
“Third time trying to return a big item!”
Alleges wrongful missed payment charges caused by website and no resolution.
“Absolute crooks tried to charge me for a missed payment”
Damaged chandelier and repeated failed collection attempts prevented refund.
“chandelier which arrived smashed.”
Delivery left item insecurely and customer service failed to resolve.
“I never received the item but The item is still on my account.”
Customer service overseas considered unhelpful and complaints closed without resolution.
“customer service his absolutely disgusting speaking to someone in South Africa”
Returns mishandled and poor customer service caused unresolved billing issues.
“Good luck if you need to return items!”
Item returned and tracked to warehouse, yet account still shows charge pending.
“they are refusing to remove the item from my account..£209.00”
Paid for tracked special delivery but item not delivered or tracked.
“Tracking number doesn't work”
Returned item and still awaiting refund to my credit card.
“6 weeks on am still waiting for money to be returned to my credit card.”
Company cancelled orders without reason and was impossible to deal with.
“Cancel orders for no reason”
Products praised, but reviewer reports inconsistent service.
“unstable service”
Order arrived quickly with no problems reported.
“Fast delivery .”
Very quick delivery and consistently good purchases, no issues.
“Always very quick delivery”
Duvet and sheet caused severe skin rashes; cannot return.
“I have had really severe rashes all over my body”
Product was good with reliable service and easy returns.
“reliable service”
Ordering was easy with good product selection.
“Easy to order, good selection and choice.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Very is a UK online retailer and credit provider at Very.co.uk. It sells clothing, homeware, electricals, furniture, and beauty products. The company offers online account finance and buy-now-pay-later credit agreements. Customers can order through the Very website or app and pick delivery options including tracked and next-day services. The Very Group operates Very and was previously known as Shop Direct.