Reviews often point to customer service problems, including long waits, unanswered emails, and payments left unresolved. Several reviewers also describe repeated vehicle and battery faults followed by large repair bills. A smaller group praises product performance and mentions specific staff who provided helpful support. Overall feedback stays split between strong product approval and service breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
The reviewer found customer service useless and a waste of time.
“Worst customer service ever.”
Reviewer reports racial abuse and being refused non-warranty service.
“Called me pakie b×××××d”
Reviewer praises Tesla Powerwall 3 as best single phase home battery.
“their home batteries are the best on the market”
Customer support provided timely, clear explanations enabling an investment within two weeks.
“The customer service is second to none, super and efficient.”
Service complaints come up often and outweigh other feedback. Reviewers mention long hold times, emails that go unanswered, delivery delays, and staff who treat customers impersonally. A few reviews highlight individual staff members for excellent, patient help.
Several reviews say promised finance terms and delivery timelines were not met. Customers also report overpayments that were not resolved and very high repair costs after faults. Positive remarks about value are rare.
One reviewer flags ergonomic issues with a 2025 Model 3, pointing to a specific usability problem. Several complaints describe quality failures that interrupted daily use, including battery and suspension breakdowns. Praise for usability appears infrequently compared with reports of functional issues.
Some reviewers say home batteries and other hardware perform strongly. At the same time, multiple accounts mention recurring critical errors, component failures, and repairs that take a long time. Overall, the reviews mix high product praise with serious durability concerns.
Many reviews describe weak communication from sales and support teams, with missing updates and ignored messages. One review mentions timely, clear explanations that helped them make a quick investment decision. That positive account stands alone against the more common complaints.
Feedback splits between strong product praise and frequent complaints about service and reliability. Low-star reviews repeatedly focus on support failures and expensive repairs, while high-star reviews point to product capability and the occasional helpful staff member. The divide suggests customers either leave satisfied with how things work or run into major service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The reviewer found customer service useless and a waste of time.
“Worst customer service ever.”
Promised 0% credit and February delivery were not honoured.
“they wouldn’t honour the interest free credit.... Avoid”
Customer support was impossible to reach and delivery details were wrong.
“Customer support is dreadful.”
Reviewer praises Tesla Powerwall 3 as best single phase home battery.
“their home batteries are the best on the market”
Service lacks human oversight, causing processes to fail without ownership.
“You get treated like an order number.”
Reviewer found the 2025 Model 3 uncomfortable and ergonomically awkward.
“The 2025 Tesla Model 3 has been a very uncomfortable drive in my experience.”
Repeated poor service experiences, long waits, and unreliable repairs.
“Terrible Customer Service”
Staff were unresponsive and misdiagnosed a battery as a safety risk.
“they then decided to panic and tell me my battery was a safety risk”
Reviewer reports racial abuse and being refused non-warranty service.
“Called me pakie b×××××d”
Alex provided patient, knowledgeable, and reassuring repair service.
“Alex from Tesla Newcastle was an absolute pleasure to deal with.”
Reviewer feels Tesla is declining due to feature removals and durability issues.
“It used to be better in general.”
Battery and suspension failed and suspension remains unfixed.
“Battery and suspension failures.”
Reviewer had a very bad experience due to poor customer service.
“Worst experience. Bad Customer service.”
Customer service is largely unresponsive and staff appear disinterested.
“Emails are totally ignored 90% of the time.”
Reviewer waited over half an hour for Powerwall support with no apology.
“waiting 32 minutes and counting to speak to someone”
Delivery was delayed and sales team provided no updates.
“I still don't have the car after waiting months”
An overpayment remains unresolved with no reimbursement confirmation.
“over payment of almost $90,000”
Sales and service teams unresponsive, delivering late and treating customers poorly.
“Avoid buying a Tesla at all costs”
Repeated serious faults led to very high repair costs and poor support.
“The vehicle has suffered repeated faults, each resulting in very high repair costs.”
A seven-year recurring critical error caused long repairs and dangerous incidents.
“Had a lingering random critical error issue for seven years”
I don't know where to start the innumerable praises that this company deserves. The customer service is second to none, super and efficient. I dealt with Lauren and Lee who responded in a timely fashion, even late at night. They gave me precise details and honest reviews about the kind of work they offer in the market since I have no experience in finance and investments. The explanations from them are very straightforward so it was easy for me to understand and trust their reviews. That's how I got my investment done within a short time of hiring them in less than 2 weeks. I APPRECIATE THEIR NOBLE WORK ALWAYS!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tesler sells and services electric vehicles and home energy systems. It typically handles vehicle sales, diagnostics, repairs, parts supply, and home battery storage installation. Service centres provide scheduled maintenance, warranty work, and technical support. Public documentation and service records are used to confirm compliance, safety, and installation standards.